If this constitutes customer service

then I am appalled.
Who do I need to contact/email/call to dispute my charges? Did Verizon get bought out or something? This is the second month in a row I've been charged extra, and this time it's 6 times the monthly rate.

Unless you do not have an unlimited data plan, then you should be able to consult your bill to find out why it was extraordinarily high. Then contact customer service to find out why, and work out something so that you are not charged "6 times" your normal bill next time around. VZW may be willing to work something out with you.

Similar Messages

Is this the customer service quality that BT reall...

Hi
I started out with a reletively simple problem to solve: I wanted to set a bookmark in my browser to enable me to get to BT Mail without having to go throught the laborious MyBT signin/ Email link combination.
So, I start out with the BT Help link after logging in to MyBT. Simple eh! NO! I get a web form asking for my BT email address (to distinguish between Yahoo and BT I suppose) - so I enter my valid and perfectly working BT email address (ending in @btinternet.com) and this now gives me a page telling me that they don't recognise my email address! Bear in mind, I do and can access my email via an email client (Thunderbird) and via the MyBT Email link - all working perfectly.
On the page telling me that my email address isn't recognised, it provides a box spouting about BT Tech Experts and their telephone number - easy eh! NO! The telephone number only gets a response saying the number is no longer in use and giving another telephone number (which leads to BT Help OK, but NOT the BT Tech Experts), and the person there really can't help me with my initial problem anyway.
All of this, then, I find that BT Tech Experts is a charged for service which I do not have a subscription for anyway - the part where I was directed to them SHOULD HAVE SAID I need a subscription for the service (it didn't matter anyway as the Tech Experts telephone number didn't work)
What a stupid amatuerish process from BT!
I went through all of the above with the very polite BT Help person on the phone number I ended up on, and although he says that the issues will be pursued and from past experience with BT, I am very dubious about anything being done about it.
I will post another message here about my original question (bookmarking BT Email)
Regards from Livingston, Scotland

Hi, I cant beleive the customer service that BT give...NONE...I have been trying since last July to sort out a faulty phone line, my Bt,com email that I have had and used for couple of years btinternet.com. My email has been compromised twice, I am on Yahoo.co.ireland.uk, which I had years ago!!!!I have changed password 10 times security question about 5 times and still I am on an old Yahoo site that I left years ago... When I say that I am paying for btinternet and have been for couple of years, that my email was on bt,com, even though as you say, a palava ...I worry now about using my email, I dont trust it, and all thay say is, its Yahoo's fault, and its all changing over, (I changed to BT.Com with ID etc.,) WHY do I have to put up with YAHOO email, with messenger!!! which I dont trust???? WHY has it using YAHOO? Im not paying for that...They say, use another email account, such as Hotmail..!!!??? WHAT? Well email is free (apparently) with broadband internet, from BT, so I dont have to use it...I have all my contacts, doctors, council etc on there,...Am I going mad. I feel like I am...I only get 2.1mb since the big BT change over,, I pay £36.00 a month for phone line and broadband plus all the add ons they put on when they incresed there prices...Cant be right can it?
It took months to get engineer to come and fix phone line, wire was loose and the wiring was very old...twice I had text from someone saying it would take 3/7 days to fix, I didnt see anyone but got a text saying "phone line fixed" well it wasnt...another appointment, didnt see anyone, only a text saying phone line fixed...Had appointment for engineer to come to my home, was told I could be charged £148 something pounds!!!!!! Guess what, he never turned up....
Eventually phone went completely dead, engineer came, OH YES, wiring in BT box had come loose, because it was such an old box!!! GGGGRRRRRRR All this time I had problems with my Broadband connection as well, after months again, they (I found out) that my Hub was broken and OLD HUB 2...They sent me hub 3 fixed phone line, after 7 months...
I cant cancel my disgusting package, I cant use my email...and I CANT DO ANYTHING ABOUT IT!!!!!!!
BT IS DISGUSTING.
Phwoar, sorry about rant

Is anyone else getting anything like this from customer service?!

I have had multiple cases escalated to get unlimited data back, I was told because I am technically paying full price for the phone and the way you were sold this phone under false expectations and basically lies, we are offering you, your unlimited data back, this is the least we could do! A supervisor told me your escalations have not been completed, but you will not get your unlimited back and laughed at me when I asked for a corporate address. I never asked for my unlimited back it was offered after another Supervisor (not the one that laughed at me) heard what my experience was in store and how I was sold this iPhone! It has still yet to be resolved. It is very very upsetting and I will blog about this and report it to the better business bureau and continue to look for a corporate address since the only address I get after being laughed at is a correspondence address. All I wanted was what was offered to me because of all the crap I was told by a verizon rep trying to sell a phone get me out of my unlimited data and into the rut I am in now!

What do you mean when you say you "technically" paid full price for the phone?
I'm sorry to tell you this, but at the end of the day it sounds like you are just out of luck my friend. You aren't in a very strong position to demand your unlimited data back unless you recorded the conversation with the sales person who sold you the phone. Even then, I believe your chances would be slim.
Although you may be offered all kinds "escalations," these are just delaying tactics--they are expecting you to give up. You are not getting your unlimited data back. You signed a new contract. Of course you have the right to complain and make your feelings known, for all the good it will do.
Good luck.

HSI: Customer Service Complaint

To Whom It May Concern,
Please let me explain my recent distasteful and horrendous experience with your services.
I had selected your company to service my internet over your competitors because of the reviews of your services and felt confident that your services were superior. I have been drastically proven wrong, and have subsequently gone with TIME WARNER to service my internet and cable. Your company highly lacks in customer service and general customer experience - I am horrified.
Setup - This is where the disappointing experience began. Upon submitting my initial request for high speed internet online, I was informed via email that I needed to call Verizon to provide verification of my credit. I called the credit department, and was subsequently transferred in a circle of 5 different individuals, credit, sales, dispatch, sales, and finally credit again due to an 'anomaly' with my order. After the initial 30 minutes on the phone I was told to re-input my order online, and stayed on the phone while doing so. This 2nd order failed to go through due to a 'system issue' and so a 3rd order was entered and after an hour on the phone I was finally assured that my order had gone through successfully. The customer representative advised there was no way for them to cancel the other 2 pending orders and to just let them sit and they would eventually expire due to the pending credit verification. Excuse me??? I subsequently got bombarded with chasing emails from Verizon on these orders.
Phone Jack Installation - Unfortunately my new apartment did not have a phone jack and so I called Verizon to arrange an installation. Over the phone I was informed that a technician would come to install a phone jack for a charge of $95 on Monday 11th August, and that I would receive a phone call 30 minutes prior to the technicians arrival. Monday came and went without a phone call. Upon checking online I was surprised to see there was a technician arranged for the next day, Tuesday 12th August between 8am-12pm. I made a series of last minute work arrangements to ensure I could take this time off work to allow the installation to go ahead. After waiting home for the entire 4 hour period, again no phone call, and no-one turned up. Later that day I called Verizon customer service again, and again was informed there was an issue with my order. There was no clear explanation given other than yet another 'system issue'. When I asked to re-arrange the phone jack installation for later the week, I was told the only available slot was in September! After the experience I had to date I was shocked to find out there was no option to expediate my order with dispatch either.
You can be assured that I will be sharing this experience via social media, all NYC media outlets and you can be sure that I will be in contact with my lawyer to discuss the legality of your incompetance.
IN ADDITION, I am in current contact with the better business bureau in regards to this horrifying customer service experience.
At an absolute minimum I would expect your company to offer some compensation for the 1/2 day I took off work, only to find that there never would be a representative come for installation. I would like to be 100% compensated for this order and all of my trouble.
Please contact me on how this can be resolved.
Regards,
{edited for privacy}

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

Apple customer service ... or lack of

ok i had my macbook delivered, charged it up, used it ect... then left it until the next morning.
i plugged in the charger and the green light just flashed.
after hours on the phone to applecare they told me to take it into the nearest applestore for a replacement or wait for apple to send me a box to be collected...ect
went to my apple store in sheffield....90 minute drive each way.
they said there was a problem with the internal board which transfers power from the magsafe port to the boards.
they had a load in stock but refused, rudely, to give me one because, basically i had already paid and they wanted to keep them in stock incase someone wanted to buy one, so they could get more money.
so i was sent home with 750 GBP worth of cardboard box.
so i rung them back, after wasting 5 hours going to the store and getting back (people who have been to meadowhall will realise the pain in the a** that is parking.)
so i ring applecare and they say its going to take two weeks !!!!!!
i need a laptop to start uni with on monday, becuase i dont fancy taking in a powermac G5 and a 23 inch display in every day.
so now after having the laptop for 24 hours i am down 25 quid for fuel 5 hours of my saturday and 750 quid for the laptop.
is this disgusting customer service or am i being too expectant of a big company such as apple

if you bought online/mail order you need to call and tell them to take it back for a full refund and at their cost
if you bought from a physical shop, just take it back and demand immediate replacement or refund
they sold you a dead one, you don't have to accept it
you've given them a fair opportunity to do what they are obliged to do
now, cooly and calmly, go for the throat
for details see the trading standards website...
http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV1016-1011.txt
if you need further advice, call your local tso
if you bought on credit card, also complain to the card company, they are jointly liable
fyi i would never buy anything expensive online from apple, too many bad experiences of poor apple service
imho apple products are great, but i find apple uk service far inferior to that of resellers (such as micro anvika and john lewis, yes this is a hint of where to go with your refunded money!)

Lack of customer service/support

In May of 2011, I purchased a ThinkPad for my son to take to college. With it, we paid extra for a warranty that we thought would ensure that he would be taken care of, if any problems with the computer came up. In November, the computer ceased working and after three weeks of calling and waiting (and much frustration), a technician finally came out and made a repair. Unfortunately, after one day, the computer once again ceased to work. This time, it was not even possible to run the diagnostics because the computer would not even boot up. Again, I placed a phone call to the customer support number, hoping to have a resolution before finals started. A case number was assigned and I was given the name of the "Escalation Specialist" who I was told would be calling me in 24-48 hours. While I tried to be patient, there was no call and so after almost a week, I tried calling the Escalation Specialist. Instead of reaching him, I was greeted with a message that his voice mailbox was full, so I could not leave a message. The recording said that I could be transferred to an operator if I pressed the # sign, but when I did that, I was told that this was not an option available to me. When I called customer support/service back to let them know this, I was told that I should stop calling because each time I called, I was being moved down in the list of people to receive return calls. Wow! is this what customer service has come to? Since then, I did call the Escalation Specialist again and left a message requesting a return call. Again, no call back. So, I have yet to even speak with this "Escalation Specialist".
If I had only known that Lenovo does not stand behind the products or warranties that it sells, I would never have purchased a computer from them. Instead, my son went through his first round of college finals without access to a computer, and I am left with tremendous frustration that we now are sitting with a computer that does not work and are at the mercy of a company that clearly does not care. If anyone reading these posts has advice about how to proceed, please respond.

hey UnhappywithLeno,
welcome to the forums and apologies on what had happened.
could you pm to me the following :
Name:
Country:
Mobile:
Email:
MTM [machine type model]:
(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)
Serial Number (S/N):
Date of Purchase:
Case/Order Number : (if any)
Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
Location of unit : Home / Repair Center (delete where appropriate)
Description of issue :
Troubleshooting Taken : (if any)
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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Why do you limit Customer Service?

I 46 year old and have work for many different companies. The one thing that has always bothered me is the way a company say let's have great customer service but, do very little about backing up that claim.
With Verizon for example. Recently I made some mistakes in my family budget and didn't pay my Verizon bill on time. My service was cut off for lack of payment. So, as soon as I got the money I got online and paid the bill. I get paid on Fridays like a lot of people. So my payment went in Friday night. The payment screen told me I had to wait up to 4 hours to have my service restored.
This is problem number one. Of course my service was Not restored in the 4 hours. Keep in mind Verizon's payment screen said 4 hours. Why did Verizon live up to what was said??? Bad customer service!!!! Not living up to what was promised. Do I really have to make the point that a company show deliver promises no matter the situation. Come on this is a multimillion dollar, fortune 500 company.
To further this problem, I call Verizon about noon the next day, It Saturday now. I get a very nice customer service agent, who tried to help best she could, answered all my questions. But it turns out , Verizon has setup the customer service software in a way which limits her ability related to billing. She can see I made the payment but can't tell me when it will post to my account. Only the billing department can handle those issues and you guest it Billing is closed on the weekend.
I told her I know it Not your fault but think of this the Super Bowl is coming up soon and I believe a lot of people are going to have this issue. Why would Verizon setup a system which limits customer service? Super bowl weekend people who have pay their bill will be scream at you because of an issue you can do nothing about. I would again call this bad Customer Service. No wonder nobody is loyal to a company. Even good companies like Verizon and huge holes in their Customer Service Planning. I wish I could have a job just looking over these types of issues and fixing customer service. Because it seems no one is do this job for Verizon.

I agree with you. I'm guessing that if it takes 48 business hours for the payment to post to your account, that's when everything will be up and running afor you again because now the trend is toward automation? And why promise a 4 hour turn around if that's not going to be done? That's malarkey. And mind you, I have had my share of CSRs who don't know what they're doing and who can be outright rude but I don't blame most of them for these problems because like you said, it sounds like these programs that these CSRs are given don't allow them much to work with and that's unfortunate. There are definitely many CSRs with Verizon who really are trying and doing the best they can with what they have. Personally, I blame management for the problem. It's poorly managed and if the CSRs aren't given the proper tools to deliver proper customer service, the end result is going to stink with so much lack of communication and I'm sure the CSRs so often have to bear the brunt of so many complaints.
And personally, I feel that any CSR in that position should have the ability to explain everything and break everything down so that customers and Verizon are all on the same page. That would be ideal of course.

Help me: Message to contact Customer Service

You are currently restricted from purchasing services or redeeming vouchers. Please contact Customer Support to review your account status.

Hi, chenxiang, and welcome to the Community,
When you receive a message such as this, Skype Customer Service needs to hear from you for one or more of any number of account-related or security reasons.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you wish to contact Customer Service, skip past Step 2 of the instruction where you will see information and articles presented for your review and proceed to Step 3, Continue Support Request.
Regards,
Elaine
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Huge skype issue, skype customer service doesn't c...

Hello, I have a Skype (Baddieisboss) which I have used for over 2 years to run a business. I have accumulated over 5000 contacts throughout the 2 years which were customers and potential customers. Today I woke up, my Skype was logged off and it had said I had been blocked from using Skype. I contacted customer support and they told me I was suspended permanently for solicitation (breach of paragraph 6.3 (c) of the Terms of Use which prohibits the use of the Skype software to send unsolicited communications). I dug into this issue a bit more because I have never spammed anyone for any reason and found out that there was a huge loop hole that people are taking advantage of to close down Skype accounts with ease. All it takes is to make a few fake Skype accounts, add the person and use the report abuse function. The person doesn't even have to accept your friend request for you to do this. Customer service gives you automated messages saying it will not be reversed and to make a new account. Their automated system is very flawed and needs to be addressed as soon as possible. There are many other posts of people who are having the same issue. Russians add you, tell you to pay X amount of money or they will have your account banned, and voila 10 minutes later you're offline.I have tried to contact the skype email several times, they send automated messages and don't care about their customers at all, please help.
Thank you,
James.

Hi James,
Sorry to hear about your account being blocked. I've asked Skype CS to review that block again.
We are working to improve our abuse reporting system to make it more robust against false reports like this.
Follow the latest Skype Community News
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Worse Customer Service Experience

My name is Adrian and I've been having some issues since the holidays. One of my issues was not getting a code for a Gamers Unlocked coupon for $30. I was told to call customer service and ask for digital downloads but of course I get the run around on the phone. Transfered to this department, then to another then back to the start. I emailed customer service again about the issue and I was instructed they will look into it more. During that time Gamer Unlocked Members recieved free upgrades from the Titanfall regular edition to collectors editions. I was furious since I was trying to get into the program since November.
I informed customer service of how angry I was about this. Around that time I was able to find out there was a sale on the unlocked and went ahead and purchased it. Customer service replied with the following.
On Fri, Mar 14, 2014 at 11:25 AM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank you for replying to our previous e-mail.
I apologize for any inconvenience this may have caused you. I have research your points history and found that on 11/22/2013 in our record appears that you received the $25.00 for the three titles and also the $20.00 for the next two gamers.
In order to received the benefits for the free upgrades collectors editions. Please go to the store and provide them with the Purchase: 556 60 3030 03/11/2014 were you renewal the Gamers Club Unlocked member and you will like help to upgrade your collectors edition.
If you have any issue at the store please to contact us and we will be more than happy to provide them with the necessary information.
Your Gamers Club Unlocked will expire on 03/10/2016.
Thank you for being such a loyal customer and I hope you have a great day.
Regards,
Linda
My Best Buy Account Specialist.
Case ID: {removed per forum guidelines}
Due to the off english I wanted to make sure I had everything correctly from Linda before I went into the store. I was told I would get a free upgrade to Titanfall Collectors Edition but I wanted it to be clear.
Original Message Follows: ------------------------
I already purchased the Titanfall game and opened it. Do I need to take the game back to the store they'll give me the collectors edition? I appreciate your quick response.
She Reponded with
On Fri, Mar 14, 2014 at 12:19 PM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank you for contacting me.
Yes Please go to the store informed them that you are a Gamers Club Unlocked Member and you will like to upgrade your collectors edition for the Titanfall.
Thank you again for being a My Best Buy member.
Sincerely,
Linda
My Best Buy Account Specialist
It still wasn't clear enough for me so I went ahead and detailed the steps I needed to take and had her confirm.
Original Message Follows: ------------------------
OK to confirm, go to the Best Buy store with the titanfall game, let them know I'm a Gamers Club Unlocked Member and I'm supposed to get a complimentary upgrade to the collectors edition of Titanfall.
She Responded
On Fri, Mar 14, 2014 at 3:17 PM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank You for your reply.
Yes,
Thank you again for being a My Best Buy member.
Regards,
Linda
My Best Buy Account Specialist.
And with that I printed out the entire email thread and arrived to the Best Buy store 556 at 6:55. I went to the customer service desk and I explained the situation to the rep and showed him the emails and case id#. Everything was going smoothly, typical questions and answers. He went and got the last Collectors Edition and brought it to the desk. http://instagram.com/p/liucFQBGe1/
Now I'm 30 minutes in and waiting for the rep to come back to me. He eventually comes back out and says that they can't honor the free upgrade I was promised. I asked if he looked at the case notes, its states clearly what to do. He stated he couldn't look at the notes but he spoke to "the bridge" and they can. They said the notes stated that I needed to come to the store for assistance at the managers approval.
Of course I wasn't going to accept that as an answer especially since I have the emails in my hand to back it up. Now they started to stall me. It was now 45 minutes until closing time, so the manager and the customer rep went to the back to speak to "the bridge" again and told me to have a seat. I refused to take a seat because I would be out of there line sight and I was able to see them laughing and joking in the back instead of calling. Milking the clock knowing I had to leave the store at 9.
The rep comes back out and says they don't have enough information to procced but if I want to buy it I can. I can hear the laughter in his tone. This was a big joke to him. So i asked to speak to the manager, the manager comes out and tells me she can't do anything. So I called customer service and asked them to pull up the case number. After going through the notes the customer service rep on the phone asks me if I'm having issues in store getting my free collectors edition upgrade. I told her yes and if she can speak to the manager to help me get this issue resolved. I've been in the store for 2 hours and 45 minutes.
I ask for the manager and I hand her my cell phone and she tells the rep that she needs a coupon code generated for her to do the purchase. She never told me this so this is the first time I'm hearing about it. I didn't get a coupon because I wasn't in the unlocked club at the time they were sending out the codes. Now she rushed the rep off the phone because they are in the process of closing and there isn't anything else she can do. The manager returns the phone back to me and the rep says shes going to look into the coupon code. I wasn't going to leave the store until this was resolved. I was worried if I came back the next day the collectors edition was going to disapear.
They start to turn off the lights as I'm on hold and an associate told me I needed to leave if I wasn't purchasing anything. I was in the store for 3 hours and 5 minutes with no resolution. No apologies. I left the store and the rep on the phone told me they can send me a gift card for the amount of the collectors edition and I would just have to come out of pocket for it now. Unfortunately it would take 5 - 7 business days. I initially wanted to refuse the offer. I shouldn't have to spend any money at all for a FREE / COMPLIMENTARY upgrade. On top of that, the money I get back would be locked into spending at Best Buy who I'm not in the best of terms with. I didn't want to continue the war so I accepted.
The next morning I head back to Best Buy to go ahead and purchase the collectors edition to be reinbursed, and the rep has no idea about anything that happened the night prior and tells me they don't have any collectors editions in stock and I should have pre ordered it. 3 hours + 2 trips to Best Buy and I have nothing but a bunch of lies. I'm canceling the gift card and looking into contacting the Better Business Bureau because this inconsistence customer service is very shady and borderline criminal.
My Best Buy Elite Plus

During that time Gamer Unlocked Members recieved free upgrades from the Titanfall regular edition to collectors
DJKrome wrote:
My name is Adrian and I've been having some issues since the holidays. One of my issues was not getting a code for a Gamers Unlocked coupon for $30. I was told to call customer service and ask for digital downloads but of course I get the run around on the phone. Transfered to this department, then to another then back to the start. I emailed customer service again about the issue and I was instructed they will look into it more. During that time Gamer Unlocked Members recieved free upgrades from the Titanfall regular edition to collectors editions. I was furious since I was trying to get into the program since November.
I informed customer service of how angry I was about this. Around that time I was able to find out there was a sale on the unlocked and went ahead and purchased it. Customer service replied with the following.
On Fri, Mar 14, 2014 at 11:25 AM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank you for replying to our previous e-mail.
I apologize for any inconvenience this may have caused you. I have research your points history and found that on 11/22/2013 in our record appears that you received the $25.00 for the three titles and also the $20.00 for the next two gamers.
In order to received the benefits for the free upgrades collectors editions. Please go to the store and provide them with the Purchase: 556 60 3030 03/11/2014 were you renewal the Gamers Club Unlocked member and you will like help to upgrade your collectors edition.
If you have any issue at the store please to contact us and we will be more than happy to provide them with the necessary information.
Your Gamers Club Unlocked will expire on 03/10/2016.
Thank you for being such a loyal customer and I hope you have a great day.
Regards,
Linda
My Best Buy Account Specialist.
Case ID: {removed per forum guidelines}
Due to the off english I wanted to make sure I had everything correctly from Linda before I went into the store. I was told I would get a free upgrade to Titanfall Collectors Edition but I wanted it to be clear.
Original Message Follows: ------------------------
I already purchased the Titanfall game and opened it. Do I need to take the game back to the store they'll give me the collectors edition? I appreciate your quick response.
She Reponded with
On Fri, Mar 14, 2014 at 12:19 PM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank you for contacting me.
Yes Please go to the store informed them that you are a Gamers Club Unlocked Member and you will like to upgrade your collectors edition for the Titanfall.
Thank you again for being a My Best Buy member.
Sincerely,
Linda
My Best Buy Account Specialist
It still wasn't clear enough for me so I went ahead and detailed the steps I needed to take and had her confirm.
Original Message Follows: ------------------------
OK to confirm, go to the Best Buy store with the titanfall game, let them know I'm a Gamers Club Unlocked Member and I'm supposed to get a complimentary upgrade to the collectors edition of Titanfall.
She Responded
On Fri, Mar 14, 2014 at 3:17 PM, [email protected] <[email protected]> wrote:
Hi Adrian,
Thank You for your reply.
Yes,
Thank you again for being a My Best Buy member.
Regards,
Linda
My Best Buy Account Specialist.
And with that I printed out the entire email thread and arrived to the Best Buy store 556 at 6:55. I went to the customer service desk and I explained the situation to the rep and showed him the emails and case id#. Everything was going smoothly, typical questions and answers. He went and got the last Collectors Edition and brought it to the desk. http://instagram.com/p/liucFQBGe1/
Now I'm 30 minutes in and waiting for the rep to come back to me. He eventually comes back out and says that they can't honor the free upgrade I was promised. I asked if he looked at the case notes, its states clearly what to do. He stated he couldn't look at the notes but he spoke to "the bridge" and they can. They said the notes stated that I needed to come to the store for assistance at the managers approval.
Of course I wasn't going to accept that as an answer especially since I have the emails in my hand to back it up. Now they started to stall me. It was now 45 minutes until closing time, so the manager and the customer rep went to the back to speak to "the bridge" again and told me to have a seat. I refused to take a seat because I would be out of there line sight and I was able to see them laughing and joking in the back instead of calling. Milking the clock knowing I had to leave the store at 9.
The rep comes back out and says they don't have enough information to procced but if I want to buy it I can. I can hear the laughter in his tone. This was a big joke to him. So i asked to speak to the manager, the manager comes out and tells me she can't do anything. So I called customer service and asked them to pull up the case number. After going through the notes the customer service rep on the phone asks me if I'm having issues in store getting my free collectors edition upgrade. I told her yes and if she can speak to the manager to help me get this issue resolved. I've been in the store for 2 hours and 45 minutes.
I ask for the manager and I hand her my cell phone and she tells the rep that she needs a coupon code generated for her to do the purchase. She never told me this so this is the first time I'm hearing about it. I didn't get a coupon because I wasn't in the unlocked club at the time they were sending out the codes. Now she rushed the rep off the phone because they are in the process of closing and there isn't anything else she can do. The manager returns the phone back to me and the rep says shes going to look into the coupon code. I wasn't going to leave the store until this was resolved. I was worried if I came back the next day the collectors edition was going to disapear.
They start to turn off the lights as I'm on hold and an associate told me I needed to leave if I wasn't purchasing anything. I was in the store for 3 hours and 5 minutes with no resolution. No apologies. I left the store and the rep on the phone told me they can send me a gift card for the amount of the collectors edition and I would just have to come out of pocket for it now. Unfortunately it would take 5 - 7 business days. I initially wanted to refuse the offer. I shouldn't have to spend any money at all for a FREE / COMPLIMENTARY upgrade. On top of that, the money I get back would be locked into spending at Best Buy who I'm not in the best of terms with. I didn't want to continue the war so I accepted.
The next morning I head back to Best Buy to go ahead and purchase the collectors edition to be reinbursed, and the rep has no idea about anything that happened the night prior and tells me they don't have any collectors editions in stock and I should have pre ordered it. 3 hours + 2 trips to Best Buy and I have nothing but a bunch of lies. I'm canceling the gift card and looking into contacting the Better Business Bureau because this inconsistence customer service is very shady and borderline criminal.
editions.
3 hours + 2 trips to Best Buy and I have nothing but a bunch of lies

Warranty replacement shipping issues (Poor Customer Service)

This entire customer service experience has been a complete nightmare. From mystery hardware problems to a Warranty replacement gone wrong, I'm 100% dissatisfied with HP right now.
This all started when my office printer (LaserJet Pro 200 Color MFP M27) started showing an error code. it's been so long ago now, I don't even remember what it WAS, but my entire company of IT professionals couldn't get it to work. We contacted HP through chat to get a warranty replacement, as we were still covered. I can understand that they need to ask some questions to rule out certain issues and maybe avoid an unessecary replacement, but we were on this support chat for OVER AN HOUR, being asked "have you tried plugging it back in? Have you tried removing all the ink cartridges?..."
But the fun didn't stop here, no. We finally got to set up a warranty exchange, and I checked my chat log... I gave the correct adress. I got the tracking number and monitored the shipment. It came in to the UPS facility on a friday, was marked as "incorrect address" and sat, waiting for someone from HP to respond and/ or reach out to us to correct it. Nobody did, (I never got any emails or calls either), and as of Monday, the printer was HEADED BACK TO HP.
I'm going on 2 weeks now without a printer and I can't get in contact with anybody from HP because my warranty on the current printer sitting, useless, in my office has been "canceled" as soon as they shipped the replacement. I can't get in a support chat because my warranty is no longer in effect and I don't have the S/N of the new printer to get in either. I can't email anyone directly. I tried to dispute the warranty, explained my situation in the notice, and got an email that said "Sorry, you have reached the warranty department. Contact the correct department", and a link to right back where I started. I'm being pushed around in circles and I am not amused.
Now what are my options? Pay $30+ for a phone call? I need this printer, and I'm not paying a single cent for HP's mistakes.
My suggestion? Get your act together. This is entire fiasco is pathetic.

AZRiddle, I hope you're feeling better since being released from the hospital. Even as a big company, we understand that some life changes are unavoidable. I'm sorry to hear that your issue is has still not been addressed after several phone calls to our Customer Service Department. On behalf of our leadership team, I' eager to assist you and address all of your concerns. Please send a private message to me, Lasina_VZW with your account mobile number and I will personally call you. I'm standing by for you.
Lasina_VZW
Please follow us on twitter @VZWSupport

I was told by Borders customer service that I have to add them as a "trusted site" to avoid an error message when sttempting to use the shopping cart. Is this true, and how do I do it?

When I go to "checkout" on Borders.com, I get an error message. The message is as follows:
[ServletException in:/ConsumerDirectStorefrontAssetStore/ShoppingArea/ShopcartSection/body.jsp] null'
I have tried refreshing, clearing cookies, and everything I can think of. Customer service told me it had to do with security settings, and that I had to add it to my trusted sites. I have never had to do this before, so I'm jsut wondering if this was true, and how to do it.

Are they multi-function units? Do they include a scanner? Most people call these multi-function copiers, not printers. Printers don't have a scanner in them.
Give us some specifics as to the brands and models you have tried.

I have a disclaimer that says my Adobe Flash Player is out of date and needs to be updated. I have been trying to figure this out for 2 days, which is a waste of time, and I chatted with Adobes Customer Service department who said they can't help me

because it is a free application. They referred me to the Forum (which I have tried many times) but to me that is like a dog trying to chase the tail. I am very upset because I cannot get You Tube nor can I listen to music. This may seem trite but it is not trite to me. I pay monthly for the use of CC Photoshop and Lightroom. I will not give them anymore money for other software as they do not offer excellent customer service. I am a consumer and should be treated with business sense. Adobe keeps making a ton of money and gets away with it. They have the worst customer service I have ever experienced in my life. Shame on Adobe. I will not use the Forum for assistance. They should be paying us for learning an IT job. Obviously, Adobe is self centered because they don't consider that maybe we all have a life and cannot worship Adobe.@

I had been getting those notices for months, I finally broke down and hit the button to automatically upgrade. I was flooded with offers of new services from $10. to $49. per month - and my audio/video for Facebook, NYT and NPR are "blocked" with the advice to "upgrade " my Adobe Flash Player - for which there does not seem to be any customer support. My advice is to skip the "upgrading" if your computer works;I do not know what to do now . . .

How do you get a human being from Apple for customer service? This is the worst customer support ever seen!

How do you get an actual human being to speak with at apple to help with customer service?

The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
Hope this helps.
- bi9scuit

Awful customer service experience over the phone this weekend

@emaiya
I’m sorry for your troubles. I have sent you a private message to assist you further.

I moved last weekend, and after I hooked up my wireless gateway, it showed I wasn't online. So, I called Customer service. After about 30 minutes on the phone with a guy, he said he would have to setup an appointment. That process took at least 10 minutes of him putting me on hold while he looked up the appointment. He said the next available one was this morning (Thursday) from 8-10, so I took it. I sat at my house this morning waiting on a technician who never showed. When I called customer service there was no record of my call this past weekend, or the appointment I made. I have very limited vacation time, and I do not want to spend it waiting on service that doesn't exist. So, I have to wait another 5 days to get service. Of course, you have already billed me for service that should have started on the 12th, but won't actually start until the 22nd! Of course, that is if someone actually shows up. I will believe it when I see it.

If this constitutes customer service

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