Is anyone else getting anything like this from customer service?!

Question

       I have had multiple cases escalated to get unlimited data back, I was told because I am technically paying full price for the phone and the way you were sold this phone under false expectations and basically lies, we are offering you, your unlimited data back, this is the least we could do! A supervisor told me your escalations have not been completed, but you will not get your unlimited back and laughed at me when I asked for a corporate address. I never asked for my unlimited back it was offered after another Supervisor (not the one that laughed at me) heard what my experience was in store and how I was sold this iPhone! It has still yet to be resolved. It is very very upsetting and I will blog about this and report it to the better business bureau and continue to look for a corporate address since the only address I get after being laughed at is a correspondence address. All I wanted was what was offered to me because of all the crap I was told by a verizon rep trying to sell a phone get me out of my unlimited data and into the rut I am in now!

Answer 1

What do you mean when you say you "technically" paid full price for the phone?
I'm sorry to tell you this, but at the end of the day it sounds like you are just out of luck my friend. You aren't in a very strong position to demand your unlimited data back unless you recorded the conversation with the sales person who sold you the phone. Even then, I believe your chances would be slim.
Although you may be offered all kinds "escalations," these are just delaying tactics--they are expecting you to give up.  You are not getting your unlimited data back. You signed a new contract. Of course you have the right to complain and make your feelings known, for all the good it will do.
Good luck.