IF THIS HAPPENED TO YOU, WHAT IF?

I subscribed to 1 year with Adobe Creative Cloud more than a year ago. I got a discounted price of $29.99 per month instead of the normal $49.99 per month, because I qualified being that I had previously purchased and installed Adobe Creative Design Suite 4. I thought it a great idea to have all the software that the Adobe Cloud offered. A few months into that yearly subscription, I had been using Adobe Muse which was wonderful because I could actually create websites without knowing a bit of code. Yes, I was designing one site and had major difficulty and failed to publish many times. No fear, because a very king gentleman on Adobe Support named Zak did all his best and gave a great amount of attention to resolving this problem. While building that website my client lost patience with me in that I could not publish what the client wanted within reasonable time period because of all these failures in publishing and time in between each staggered resolve periods. I lost that client and ended up with a live website with a great deal of my artwork collected and established there. I decided to keep that website active if nothing more than to present it as a portfolio of sorts. Apparently, Zak, understood my disappointment with losing this client and actually provided me with a years, 12 months subscription to Adobe Creative Cloud. This was wonderful for me and I accepted it graciously. So a year’s subscription proceeded month by month. Unfortunately every month I was subject to having to reaffirm the license for this yearly subscription! I began what ended up to be having to contact support each month for assistance in doing so. For without reactivating this yearly license each month I was subject to interruptions in accessing the software's usage or unable to use it at all. Major frustration...So come the nearing end of this Adobe Creative Cloud's subscription I contacted Adobe Support to voice my complaints on having to do this every month and once again get the subscription activated in order to use my software. This one support technician was giving me a difficult time for some reason and broke our telephone conversation many times as it was necessary for him to update himself with my file??? He came back to me astonished to find 12 months credit and asked me where did I acquire these freebies and on and on. He wanted proof that I had gotten these credits legally even though I reiterated the true story of benefiting from Zak's kindness. He wanted me to provide proof of the letter giving me all these credits and I told him I could and would. But he wanted to keep me on the phone for any duration until I could search my documents and find this letter and show it to him. I told him that I did not have time to search for it that moment and I could provide it later? He was really reluctant to allow this but eventually he requested I post this letter as proof onto my support ticket? Which I got around to do soon after. When posting that proof I asked to be given extra time on the subscription for being so to suspected of fraud? I asked for the hell of it a year or 2 more for Christ's sake? You know what, my support post has yet to be answered and actually I see that it was dismissed to no fault of mine. You haven't heard the most of what I went thru every month with this year’s subscription to Adobe Creative Cloud. Yes, I'm pissed because now they are wanting me to spend $49.99 every month for another year’s subscription? Besides now the Creative Design Suite 4 that I had originally purchased as a full legal copy and acted to provide me with the original $29.99 discount qualification, they say is an OEM copy and does not qualify for the discount... What! Give me a break Adobe? I do not like being treated this way and must state the story as true, which it is, here in this forum. Thanks for listening. Sincerely, John Williams

Well John, it looks like you are talking to yourself on this one despite some 78 Views? I can't help to reiterate that I am still unable to access any of the software within my subscription to Adobe Creative Cloud and therefore not able to do any work! What the hell? I thought I would get 1 reply back but so far nothing but your own dismay? Perhaps this is normal in the manner in which Adobe treats its customers and therefore complete indifference to my problem? Or perhaps I'm just percieved as a trouble maker within the lowest ranks of membership in this forum? None the less John, you as a begger gets what you receive? I'm just guessing that I be a real trouble maker and expose my frustration with Adobe to the rest of the worlds forums? Someone at least should consider that once I was a devoted customer in using Adobe products and spread by word of mouth the advantages in professionalism that Adobe promotes itself to. What else you gonna do now, John? Well I guess go broke because no software equals no work and that equals no monie. No cash flow to even resubscribe To Adobe Creative Cloud at any price! Have Mercy people....

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