Illustrator CS2 fails to launch
I've upgraded to Leopard and Software Update has run so I'm now on 10.5.2
Since I've upgraded, Illustrator CS2 won't launch. I've tried uninstalling and re-installing Illustrator, but no good. I've run Disk Utility - Verified and Repaired all fine.
The rest of the CS2 apps work fine - it's just Illustrator.
Any ideas anyone?!
Matt,
I have just developed the same problem in just the last day or two. I believe it is the most recent update for Illustrator CS2. I have reinstalled once and did the update, only to have the same problem. My next step is to reinstall again but to not install the update. I have run for several weeks with no problem until I did the update. As with you all my other apps run fine except Illustrator. Let me know if you find out anything else. Tomorrow I reinstall again to see if that is a fix.
Also, if you press shift, ctrl, option, and apple key and then open Illustrator it clears the preferences and lets you open Illustrator to run just fine. The plug ins seem to be the problem in the update.
Eric
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Process: Adobe Illustrator [8424]
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Identifier: com.adobe.illustrator
Version: 12.0.1 (12.0.1)
Code Type: PPC (Translated)
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Report Version: 6
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<br>
eMac 1.25 Gh Mac OS X (10.4.7)
eMac 1.25 Gh Mac OS X (10.4.7)
eMac 1.25 Gh Mac OS X (10.4.7)Thanks for htis tip. It removed the illegal name error I was getting in Disk Utility, and I was then able to get a clean bill of health from Disk Utility after removing all the Legal folders from internal and external Illustrator, Photoshop, etc packages..
However, the basic photoshop problem remains -- I can launch Photoshp CS2 on the external drive or on the internal drive, PROVIDED that I boot from the external drive. I can't launch either installation after booting from the internal disk.
New information -- CS2 begins to launch, and the splash screen shows progress up to the item Building TWAIN menus. The the launch fails. Here is the beginning of the walkback from crash reporter:
Date/Time: 2006-08-10 19:31:58.841 -0400
OS Version: 10.4.7 (Build 8J135)
Report Version: 4
Command: Adobe Photoshop CS2
Path: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2
Parent: WindowServer [72]
Version: 9.0 (9.0x196) (9.0)
PID: 311
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0x72007900
Thread 0 Crashed:
0 <<00000000>> 0xfffeff20 objcmsgSendrtp + 32
1 com.apple.CoreFoundation 0x907d22c0 __CFDictionaryDeallocate + 552
2 com.apple.CoreFoundation 0x907bbf34 _CFRelease + 240
3 com.apple.CoreFoundation 0x907f2540 __CFBundleDeallocate + 100
4 com.apple.CoreFoundation 0x907bbf34 _CFRelease + 240
5 org.twain.dsm 0x97f6edc8 GetFileList(TW_IDENTITY*, DS_LIST*) + 432
6 org.twain.dsm 0x97f6ea88 DSMIdentity(TWIDENTITY*, unsigned short, TW_IDENTITY*) + 68
7 org.twain.dsm 0x97f6e7ec DSM_Entry + 252
8 com.adobe.Photoshop 0x00db8dac XPEPLaunch::StartApp(unsigned short const*, unsigned short const*, unsigned short const*, void**) + 2458944 -
Illustrator CS2 and InDesign CS2 not starting - here is how it was solved.
This document is merely a compilation of information found at the sources named at the bottom of this document.
Basically running older Adobe CS2 Software on a MacBook Pro 10.6.x Snow Leopard - probably like many of you that either can't afford the upgrade to CS3, CS4 or CS5, or maybe don't see the need to do so. It's running good but it is slow since it is using Rosetta, but it does work - well, used to work.
Illustrator CS2, InDesign CS2, Photoshop CS2, etc. were all running fine after the upgrade to Snow Leopard (under 10.6, 10.6.1 and 10.6.2). Then the update to 10.6.3 was installed. At the same time a bunch of other updates - including the Acrobat 8.2 update - were installed. Not really sure what did it, but all of a sudden Illustrator CS2 stopped responding at the start up screen - no longer started up and InDesign CS2 popped the registration/licensing screen. When trying to enter license info on first key press the application quit entirely.
So maybe the 10.6.3 update was the culprit. Never even thought that it could be the Acrobat 8.2/8.2.1 updates. Then I found this thread here:
http://forums.adobe.com/thread/613287?tstart=0 (good reading)
Which ultimately pointed me the the instructions here:
>start quote from http://kb2.adobe.com/cps/534/cpsid_53468.html
Replace the corresponding files present in the “ /Library/Application Support/Adobe/TypeSpt/Unicode/Mappings/” folder with the one attached to this document.
Download the attached Mac.dmg (http://kb2.adobe.com/cps/534/cpsid_53468/attachments/Mac.dmg) file to a machine where the issue is seen.
Close all Adobe applications
Double Click the Mac.dmg file to mount it.
Copy Mac folder from mounted image. Paste it to /Library/ApplicationSupport/Adobe/TypeSpt/Unicode/Mappings/.
A message appears to confirm to replace the existing 'Mac' folder. Replace the 'Mac' folder.
Launch Illustrator or InDesign CS or CS 2.
The Mac folder attached to this KB document already has the correct permissions set, so it should not be necessary to complete the steps below. However there may be cases where the permissions for the Mac folder get overwritten. In such a case, the original issue can reoccur. To solve this issue, complete the steps below:
Follow Solution 1 and make sure that all Adobe applications are closed.
Right or Control click and select 'Get Info' on the Mac folder in “ /Library/Application Support/Adobe/TypeSpt/Unicode/Mappings/”, which you have copied from the .dmg file attached to this document.
Verify that under 'Sharing and Permissions' all users listed have no write access
If a change is required, click the padlock symbol and provide your Administrator credentials
Select the user which has Write access and change it to 'Read Only'.
Ensure the user 'Everyone' is set to 'No Access.
To check if the issue has been solved, launch Acrobat 8.2 and then Illustrator or InDesign CS or CS 2.
< end quote
Even after following the instructions still "no love" from Illustrator CS2 or InDesign CS2. InDesign did no longer show the registration screen, but it didn't continue launching, and Illustrator progressed further along in the start up sequence but also never finished launching.
Then I found another article on the adobe site. I am just quoting the part performed and which ultimately did the trick.
>start quote from http://kb2.adobe.com/cps/326/326388.html
Steps 1 and 2 are not relevant so no need to do them
3. At the Finder, choose File > Find.
4. TypeAdobeFnt10.lst (Illustrator CS2), select the system drive, and then press Return.
5. Delete all AdobeFnt10.lst files found.
6. Restart the computer.
7. Restart Illustrator. Illustrator creates a new Adobefnt10.lst or AdobeFnt07.lst file.
< end quote
So, this solved the problems at least for the time being. Hope this helps someone else a bit.
Download files:
http://kb2.adobe.com/cps/534/cpsid_53468/attachments/Mac.dmg
Sources:
http://forums.adobe.com/thread/613287?tstart=0
http://kb2.adobe.com/cps/534/cpsid_53468.html
http://kb2.adobe.com/cps/326/326388.htmlIllustrator CS2 stopped working for me on Snow Leopard as well. What it all boiled down to was not to update to 12.0.1. Not sure which release of Snow Leopard I was on when I figured that out but I keep up-to-date, am now at 10.6.6 and CS2 still works fine. I keep getting prompted to update to 12.0.1 from time to time but just cancel it.
I'm fairly sure I was at 12.0.1 already when I moved from Leopard to Snow Leopard and it was that, not a Snow Leopard update, that "broke" CS2 12.0.1. If I remember correctly, if you now try to apply the update, it won't go through with it anyway. -
Illustrator cs6 won't launch on a new MacBook Pro
I have the DVD to load the Adobe CS6 onto a MacBook Pro. Illustrator won't launch. All the other CS6 applications open fine. I updated everything through Adobe and Illustrator still doesn't launch. I also updated the Java to the latest version (7). This is what comes up after the launch of Illustrator fails.
Process:
Adobe Illustrator [10365]
Path:
/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:
com.adobe.illustrator
Version:
691 (16.0.4)
Code Type:
X86-64 (Native)
Parent Process: launchd [150]
Responsible:
Adobe Illustrator [10365]
User ID:
502
Date/Time:
2014-02-16 12:48:04.729 -0800
OS Version:
Mac OS X 10.9.1 (13B3116)
Report Version: 11
Anonymous UUID: A807EB09-3877-1DBF-F561-CE2F99CD7C1A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x00007fff8cf1f866 __pthread_kill + 10
1 libsystem_pthread.dylib
0x00007fff87ef035c pthread_kill + 92
2 libsystem_c.dylib
0x00007fff87593bba abort + 125
3 libc++abi.dylib
0x00007fff8a7c5141 abort_message + 257
4 libc++abi.dylib
0x00007fff8a7eaaa4 default_terminate_handler() + 240
5 libobjc.A.dylib
0x00007fff8794a322 _objc_terminate() + 124
6 libc++abi.dylib
0x00007fff8a7e83e1 std::__terminate(void (*)()) + 8
7 libc++abi.dylib
0x00007fff8a7e808b __cxa_rethrow + 109
8 com.adobe.illustrator
0x0000000100848b70 0x100000000 + 8686448
9 com.adobe.illustrator
0x0000000100704284 0x100000000 + 7357060
10 com.adobe.illustrator
0x00000001006f4cfc 0x100000000 + 7294204
11 com.adobe.illustrator
0x0000000100163528 0x100000000 + 1455400
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff8cf20662 kevent64 + 10
1 libdispatch.dylib
0x00007fff8721743d _dispatch_mgr_invoke + 239
2 libdispatch.dylib
0x00007fff87217152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib
0x00007fff8cf1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff87ef1c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff811a6a50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff811a6c4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8117738d MPWaitOnQueue + 192
5 com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6 com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7 com.apple.CoreServices.CarbonCore
0x00007fff8117790b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib
0x00007fff87eef899 _pthread_body + 138
9 libsystem_pthread.dylib
0x00007fff87eef72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff87ef3fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib
0x00007fff8cf1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff87ef1c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff811a6a50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff811a6c4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8117738d MPWaitOnQueue + 192
5 com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6 com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7 com.apple.CoreServices.CarbonCore
0x00007fff8117790b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib
0x00007fff87eef899 _pthread_body + 138
9 libsystem_pthread.dylib
0x00007fff87eef72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff87ef3fc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib
0x00007fff8cf1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff87ef1c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff811a6a50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff811a6c4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8117738d MPWaitOnQueue + 192
5 com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6 com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7 com.apple.CoreServices.CarbonCore
0x00007fff8117790b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib
0x00007fff87eef899 _pthread_body + 138
9 libsystem_pthread.dylib
0x00007fff87eef72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff87ef3fc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7225a310 rcx: 0x00007fff5fbff518 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff540 rsp: 0x00007fff5fbff518
r8: 0x0000000000000000 r9: 0x00007fff875bb900 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff5fbff6a0 r13: 0x0000000000000000 r14: 0x0000000000000006 r15: 0x00007fff5fbff580
rip: 0x00007fff8cf1f866 rfl: 0x0000000000000206 cr2: 0x0000000108027f50
Logical CPU:
0
Error Code:
0x02000148
Trap Number:
133
Binary Images:
0x100000000 -
0x101876fef +com.adobe.illustrator (691 - 16.0.4) <69AF39E9-A928-8769-94DE-AC579EB0FD84> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101ab9000 -
0x1027feff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x102811000 -
0x10287ffef +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1028d3000 -
0x1028d5fff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x1028da000 -
0x102937ff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.690) <577BD19B-B362-35B4-6020-2F038DEA5877> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/aiport
0x10295e000 -
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0x7fff8be52fff com.apple.Accelerate (1.9 - Accelerate 1.9) <CFEF9CBE-4A1A-33FD-9174-D44314BB28F3> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff8be53000 -
0x7fff8bedcfff com.apple.ColorSync (4.9.0 - 4.9.0) <E7E0D542-D77A-3E32-B146-4D0FEAF282D3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x7fff8bef6000 -
0x7fff8bf60ff7 com.apple.framework.IOKit (2.0.1 - 907.1.13) <C1E95F5C-B79B-31BE-9F2A-1B25163C1F16> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8bf61000 -
0x7fff8c052ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff8c05a000 -
0x7fff8c05dffc com.apple.IOSurface (91 - 91) <812F4D48-6FD4-3DCB-8691-B077EBF981D7> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8c097000 -
0x7fff8c0a5fff com.apple.opengl (9.3.1 - 9.3.1) <EEE2EBC1-866C-3947-9D03-B8339E948D77> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff8c0a6000 -
0x7fff8c0a7ff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
0x7fff8c17a000 -
0x7fff8c18cff7 com.apple.MultitouchSupport.framework (245.13 - 245.13) <D5E7416D-45AB-3690-86C6-CC4B5FCEA2D2> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff8c18d000 -
0x7fff8c197ff7 com.apple.CrashReporterSupport (10.9 - 538) <E4DA588F-C75A-39F6-9D2B-7B79F0245D39> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
0x7fff8c198000 -
0x7fff8c350ff3 libicucore.A.dylib (511.27) <003B6C21-CBD1-3486-9A1D-030ADF5FA061> /usr/lib/libicucore.A.dylib
0x7fff8c502000 -
0x7fff8c75aff1 com.apple.security (7.0 - 55471) <233831C5-C457-3AD5-AFE7-E3E2DE6929C9> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7ffFor the benefit of others, We found out the reason for this crash was due to permission issue of the user on the machine. Temporary solution was to run Illustrator with sudo permissions on the terminal
e.g.
$ sudo /Applications/Adobe\ Illustrator\ CS6/Adobe\ Illustrator.app/Contents/MacOS/Adobe\ Illustrator
Sanjay. -
Illustrator CC will only launch in new user account.
I have been having trouble with the main user account settings causing newly installed apps to crash.
I couldn't install Adobe Creative Cloud apps on the main user account… they kept crashing on launch.
With the help of Adobe Support (taking remote control of my Mac), after trying and trying to install them on my main user account, they eventually successfully installed them in a new user account with no problem. However, this is a work-around and not the best solution.
It appears that the main user account settings conflicted with the product launch. On successfully installing on the new user account they strongly suggested that that I should now contact you guys at Apple Support to check for the permissions/settings on the main user account and check if there are any certain permissions that may conflict with the Adobe Illustrator CC.
As advised, I contacted Apple Supprt and have spent several hours and did the following with their help:
DISK UTILITY
Verified Disk Permissions
Repaired Disk Permissions
Verified Disk
ADOBE PRODUCTS
Confirmed that Acrobat XI Pro worked in Admin user account
Confirmed that Dreamweaver CC worked in Admin user account
Confirmed that InDesign CC worked in Admin user account
Confirmed that Bridge CC worked in Admin user account
Confirmed that Photoshop CC worked in Admin user account
Confirmed that Illustrator CC failed in Admin user account, but worked in new user account.
Uninstalled Illustrator CC and reinstalled it through Creative Cloud CC
Removed all Illustrator 17 Preferences in both Libraries
As before Illustrator CC failed in Admin user account, but worked in new user account.
APPLE SUPPORT SUGGESTION
I should return to you, saying, "...this would be best handled by the adobe support reps. User specific errors can occur in any application and there are things that the 3rd party vendor can look at to resolve this issue."
I'm getting batted back and forth like a tennis ball. Any solid suggestions? Has anyone been through this loop?Hi creatorii,
You need to make sure if you have proper permissions set on the right folders.
Please follow the steps below and let me know :
- Go > Go To Folder. Type ~/library and you will get Preferences folder.
- Control-click the folder and choose Get Info.
- Expand the Sharing & Permissions section.
- Click the lock icon in the lower-right corner.
- Expand the Sharing & Permissions section.
- Enter your administrator user name and password when prompted, and then click OK.
- Click on + icon and add the Admin and all users showing.
- Set permission for all users and admin as read/write
- Click the Gear icon, and select Apply to Enclosed Item
Follow the same steps for the below folder too
Choose Go > Go To Folder. Type ~/library/Application support and give full permission to Adobe folder.
Launch Illustrator and check.
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