Illustrator Help File disappeared

I've consulted 'Illustrator Help' from the Help menu quite often but it is no longer there (I'm using CS3). Is there another way to access it other than the main menu 'Help,' or how do I get it to return there?

It's back. It seems that after using Illustrator with complex files for some time the undos eat up the memory and perhaps the Illustrator Help file is one thing that is dropped.

Similar Messages

Illustrator CS6 File Disappeared

I was working in an Illustrator CS6 file and saved it into a folder on our server. Another user tried to open it to work on it and her Illustrator CS6 hung and then crashed. Afterwards the file was missing from the folder into which it was saved and there were two PDFs that had been created. This happened to another user and both of us had to recreate all of our work on the file. Has anyone seen this happen before and know of a solution to prevent it?

Don't write or read directly to a server from Illustrator.

My help file disappeared in the middle of a session

closed help window in the middle of an iPhoto session. when I reopened it the window was blank. relaunching iPhoto didn't fix problem. any ideas?

Have you tried a Reset... you will not lose any Data or Settings...
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
Also on the iPod, goto Settings > Safari > and Clear the History Cookies Cache.

Created PDF form in Acrobat XI Pro, but HELP fields disappear when I save FCDT file to PDF. Please help. Thanks!

Created PDF form in Acrobat XI Pro, but HELP fields disappear when I save FCDT file to PDF. Please help. Thanks!

I am not aware of a field type "Help" within a PDF form. I do not see it as a form field that can be added in the form edit mode.
Forms Central forms do not support all the features of Acrobat forms.
Are you talking about the "Tool Tips" or a hidden field that only shows when one enters a field and is hidden upon exiting the field.

Help recovering a Illustrator CS6 File

When I tried to open a big project I been working for many days, I get this error message:
I Need help urgently to fix this issue, since I cannot see most of my layers on the file after it opens.
I am using Adobe Illustrator CS6, on a macbook Pro device.
Any help will be appretiated..

S,
You may try to plunge into the code of the file to recover what is hidden in it.
This instruction by daxxter is quite good (you may also look at the posts there):
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/
Apart from that, you should never end a single day of work without saving it in a way that is independent of the fate of what is on your computer/server/cloud/whatever you rely on for current work. It is also advisable to save versions of long ongoing work under new names from time to time to have something to fall back upon.

Mac osx freezes right after start up and all desktop files disappeared and the mouse can't click on anything..help?, Mac osx freezes right after start up and all desktop files disappeared and the mouse can't click on anything..help?

Mac osx freezes right after start up and all desktop files disappeared and the mouse can't click on anything..help?, Mac osx freezes right after start up and all desktop files disappeared and the mouse can't click on anything..help?

This is sometimes caused by Bad Blocks on the Hard Drive.
If 10.7, hold down Command-R at startup, and choose Disk Utility.
If 10.6 or earlier, boot to the Installer/Utilities DVD, answer only the "what language" question and wait for the MenuBar to be drawn. Choose Disk Utility from the Utilities Menu.
Select your Hard drive by Make & Model and check the SMART Status (lower right of the right window). Choose "Repair Disk" . This ONLY examines and repairs the Directory area of the drive, but may improve things a bit. If errors cannot be repaired, you may need a stronger tool, or a new drive.

Photo descriptions disappeared after update to iPhoto 11 and the help file won't load, BBOD, Photo descriptions disappeared after update to iPhoto 11 and the help file won't load, BBOD

Event titles remain, but why did the individual photo titles change into numbers after an upgrade to iPhoto 11?
Why does clicking the iPhoto Help button pop open a new window and promptly invoke the beach ball of death which remains even with iPhoto closed but stops when the App Store app is closed?

When you installed iPhoto 11 did you create a new library and import your old library into it? If so that was not the way to upgrade the library. The correct way is to just open your old library with the new iPhoto application and let the application upgrade the library.
If efforts to repair the corrupted library fail you may have to start over with a new library as follows:
Start over from scratch with new library
Start over with a new library and import the Originals (iPhoto 09 and earlier) or the Masters (iPhoto 11) folder from your original library as follows:
1. Move the existing library folder to the desktop.
2. Open the library package like this.
Click to view full size
3. Launch iPhoto and, when asked, select the option to create a new library.
4. Drag the Origianls (iPhoto 09 and earlier) or the Masters (iPhoto 11) folder from the iPhoto Library on the desktop into the open iPhoto window.
Click to view full size
This will create a new library with the same Events as the original library but will not keep the metadata, albums, books slideshows and other projects.
The Help file issue might be corrected by running BatChmod on the iPhoto application with the settings shown in this screenshot.
Click to view full size
OT

Local help files for CS5 products (Illustrator in particular)

I have read through the discussions, but I want to find a SIMPLE, STRAIGHTFORWARD way to set up my CS5 programs to access help files locally, rather than through the web.
- I have found .PDF help files online, but there is no apparent way to link them to the program, and it did not come up as an option during installation. References to setting up a help-related .XML file neglect the fact that, at least in my installation, the .XML does not exist, so I suspect the program does not point to it ...
Any helpful comments, including knowledge that I cannot access local help from within the program and should stop looking, would be appreciated.
Thanks!
Monty Wood

Hello, your machine is not connected to the net? Usually, it is best to download the help after install, then disconnect from the net, but I understand that there are some machines that cannot be connected at any moment.

Illustrator pictures appear/disappear in InDesign CC?

I'm importing two Illustrator CC pictures into an InDesign CC file (Running Adobe CC on Mac OS X 10.8.5).
If I set my display preferences to "Normal", they show up correctly (although an imported Photoshop JPEG appears in low-res). If I put the display into "High-Quality" mode, the photo is fine, but the two Illustrator files disappear, leaving only the bounding/content boxes. If I zoom out to 25%, the Illustrator files are visible on-screen, but at any higher zoom, I get nothing.
What am I doing wrong?

I just recently experieced this issue and when importing an .AI (CC 2014) into InDesign CC 2014. When viewed in Typical Display the proxy would appear and disappear when changed to High Quality Display (HQP). However when Overprint Preview is turned on the .AI file will appear while in (HQP). On a side note, while placing art with import options, the preview did not update when toggling on and off various layer's visibilty.
Trying to troubleshoot, I turned off all overprint settings for element in Illustrator and no difference. The solution that worked for me, I used a blend between three paths. Two of the three used the uniform stroke profile but the last path used "width profile 2". Once I changed the last path to uniform as the others, during placement, the preview worked properly and the vector art rendered correctly in all displays with and without overprint preview enabled.
I hope this helps, anyone else with their files and contributes to a more distinctive cause and quick resolution.
InDesign CC 2014
Illustrator CC 2014
Mac 10.9.5

OLE embedded Adobe Illustrator Artwork files not rendering properly

I'm using BroadVision's Quicksilver. I've attempted to embed AI Artwork
files as OLE objects (linked and not linked), but they don't render within
Quicksilver. After working with their support team, they came to the
conclusion that it was an Adobe Illustrator issue because they were
able to reproduce the issue in Wordpad (not MS Word).
The problem can be reproduced by the following steps (tested in Vista,
XP, & Server 2008):
:- Open Wordpad
:- Click Insert -> Object -> Create From File -> Browse -> Find and select a file -> Open
Other variations on this theme encounter the same problem, including
pasting it from the clipboard.
If you open a Wordpad document in MS Word and embed the OLE
object, it saves a preview of the image which is visible from Wordpad
if you open it later on (as long as you don't link to the original; if you do,
and attempt to update the link, the preview image will go away). However,
subsequent alterations of the OLE object don't show up in Wordpad -- rather,
the image that was rendered in Word continues to be displayed (unless, of
course, you open it in MS Word again and re-save after the link is updated).
It appears the support team at another company encountered a user
experiencing the same or similar issues with their product, but on
Illustrator CS2 as opposed to CS4:
http://www.graphpad.com/faq/viewfaq.cfm?faq=1309
Unfortunately, the "export to another format" workaround won't suffice.
We're working with thousands of Illustrator artwork files that need to be
version controlled, and other technical documents will link to the same
Illustrator file. When an AI file is updated, all technical documents
need to use the altered version; linking to an exported version of the
file just creates one more link in the chain that can create problems
or confusion.
Even if the version control stuff wasn't an issue, exporting to other
formats seems rather limited. If we export to other formats (eg, pdf)
the images render poorly compared to what they look like in AI.
We've tried a number of things to work around this:
* Make sure AI [is/is not] already running
* Rasterize paths
* Alter the size of the image in AI
* Alter the size of the object in the target application
* 'Save as' with a different version of AI selected (for all versions)
* Saving as an EPS or PDF -- the former has the same rendering issue
as AI files; the latter renders but the drawing is blocky, probably because
the graphics are being rendered at a very low resolution and scaled up
after the fact.
* Looking for or changing preferences in Illustrator that might affect it
* Altering color scheme and various other similar settings
* CS5 trial version -- same problem as CS4
* Save the [wordpad] document -> close -> re-open
* Switching between 'display as icon' and displaying the image
* Copy & paste from various sources (from AI -> Wordpad,
MS Word -> Wordpad, etc)
The only way I can get it to render in Wordpad (or quicksilver for that matter)
is if I embed the AI file in a Word/RTF document, then embed that in
the target application (which is awfully convoluted). Furthermore, if the
embedded Word/RTF file links to the original file, when you open the
document containing the embedded Word/RTF it doesn't attempt to
update from the linked AI file, just the linked Word/RTF file.
I'm sure there's other things we've tried to resolve this, but that's what comes
to mind right now.
If anyone can help with this, or clue me in that it's a bug in AI, I'd sincerely
appreciate it.
-Brian

Well, no offense
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None taken. I'm helping someone else solve a technical problem, I'm just not questioning their approach; I'm not a tech writer, so I'll pass your suggestions on.
-=-=-=-=-=-=-=-=-=-=-=-=-
(...) you are trying to solve one hell of a crooked workflow on the wrong end and the one fatal flaw being that you insist on using an office tool to create layouts and expecting it to render print-ready documents. That just cannot work. Even the most stubborn tech writers I occasionally work with, recognize the need for eventually firing this at InDesign/ InCopy/ Framemaker and associated server versions and fuse the imported RTF/ Word documents and illustrations based on template layouts, scripting and rule-based formatting, which can all happen automnatically on a server with the respective software.
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I was mistaken when I described how things are version controlled. They would prefer to embed the AI images in each document and have each document be version controlled (that is, if the image changes it should /not/ affect other documents).
However, I wasn't mistaken when I said there are thousands of already developed AI images. The team working with these images has already procured a volume license for Framemaker and is hesitant to purchase other software unless there's no alternative, or the time savings would justify it. I wish I could comment on the efficacy of your suggestion, but I'm not a tech writer; I'm unfamiliar with InDesign, InCopy, and FrameMaker.
-=-=-=-=-=-=-=-=-=-=-=-=-
So for what it's worth, you are probably wasting your time and resources on something that by its nature starts out with a limited process. I'm not even sure if AI fully supports OLE. I seem to remember having read about it not supporting several features and commands....
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If we export to other formats (eg, pdf) the images render poorly compared to what they look like in AI.
What do you mean? If they look "bad" in Acrobat or something, then you are simply using the wrong export settings. which is perfectly fixable.
-=-=-=-=-=-=-=-=-=-=-=-=-
In Acrobat the SV graphics look beautiful at any scale, but if the PDF is OLE embedded in another application it looks terrible.
-=-=-=-=-=-=-=-=-=-=-=-=-
If they look "bad" within your word documents, then we pretty much return to what I said in the first paragraph - there's a good chance it's simply Word rendering the artwork poorly due to its limited abilities of dealing with graphics of any kind. I would even think that manually changing the graphics properties would improve appearance then....
-=-=-=-=-=-=-=-=-=-=-=-=-
I'm not an expert on OLE; I made the [potentially bad] assumption that Acrobat would be responsible for rendering the graphic when a PDF is OLE embedded, so the application making use of the object would have limited control over the quality of the image it receives (if my assumption were correct anyway).
I know the host process can specify whether the image is rendered as an EMF or WMF image, otherwise I know very little about the OLE API and what limitations the host process can impose.
I'll keep tinkering to see if the PDF solution can be made to work.
In the meantime, would anyone like to make a determination as to whether this is a real bug in AI or not?
-Brian

Files disappear when creating a new folder

I'm new to mac....got a macbook this week. I'm in Iraq so I have very limited access to anything. No internet for my mac at the moment...so I can't update even if there are ones. I assume I have the currenct version of everything though. The question...
While switching over my files I decided to reorganize them. I'm working on my external HD and creating many new folders for all my files. On numerous occasions now (4) I have created a new file the standard way...right click>new>file...then named it. On these occasions I have done this it has renamed the previous file I had worked in (even though it was not selected) and then the contents of the file disappeared. This leaves me with the new file I created and another identical file of the same name...now with nothing in it. Some of my files I have backed up, but the last one deleted many videos that I didn't. Happens randomly at no particular time. If I select the file and view its contents often it will briefly change its name back to the original name, but still nothing in it. Then next selection of anything will switch it back. Have not been able to fine the files anywhere. Tired of losing my files. Any ideas??? Thanks.

Hi Craig and Welcome to Apple Discussions....
First of all, thank you for all you are doing. It's so appreciated! Just be safe and come home soon.
Now... I have a feeling your external hard drive is the culprit. Read here:
Changing the names of items
You can easily change the name of a file, folder, or disk on your computer.
IMPORTANT: To avoid problems using Mac OS X or applications on your computer, don't move or change the names of folders that came with your system (such as the Library folder or your home). You should also not change the names of applications or items associated with specific applications. If you accidentally change the name of an installed item and you experience problems, you can change the name back.
Locate the item you want to rename on your desktop or in a Finder window.
Click the item to select it, then click the name. The name is highlighted and you will be able to edit it.
Type the new name and press Return.
Some document names have a file extension, such as ".txt" or ".jpg." If you change the name of a file and delete the extension, some applications may no longer recognize the file. To ensure the file can be recognized by the application that created it, change only the part of the name that comes before the extension, or open the file using the appropriate application, then save the file with a new name.
You cannot change the name of an item in the Finder window's sidebar. You must locate the item on your desktop or in a Finder window to highlight and change the name.
And more here:
Getting information about files and folders
You can view and modify information about files, applications, and volumes in the Info window. This information can include:
Comments that Spotlight can search on
Who can view and modify the item.
The applications that can open it.
Metadata that describes a file's contents and how it was created. For example, a photo's Info window may contain the picture's dimensions, exposure time, and the make and model of the camera.
To see information for one or more items, select the items and choose File > Get Info. An Info window opens for each selected item.
To see a summary of information about several items, select the items then hold down the Control key as you choose File > Get Summary Info. A window summarizes information on all selected items, including their total size.
To see information about each item as you select it, select one of the items then hold down the Option key as you choose File > Show Inspector. An Inspector window displays information on the selected item. When you select another item, the Inspector's contents are replaced with information on that item.
I realize that's a lot to digest and your time might be limited. This is something that only takes a few minutes and might help immediately.
Go to MacintoshHD/Applications/Utilities and locae Disk Utility. Launch DU, select MacintoshHD in the panel on the left and then click: Repair Disk Permissions. Depending on the size of your drive, it should only take a few minutes. When it's finished, Quit Disk Utility from the Menu.
Here's how to find out exactly which Mac OS you are running. Click the Apple logo top left of your screen then click, About This Mac. A pane will open. Just under "Mac OS X" will be the version number. ie., 10.4.x
Reboot your MacBook and see if this helps.... I'm retired and have time... if you need one on one help e-mail me: [email protected]
It's the least I can do
Carolyn

I tried to rename a file, it gave me an error message (can't remember the number - 43??) and then the file disappeared from the original folder. When I do a search, the file comes up under the new name, but it does not show a path, and even though preview

I tried to rename a file, it gave me an error message (can't remember the number - 43??) and then the file disappeared from the original folder. When I do a search, the file comes up under the new name, but it does not show a path, and even though preview shows the contents, I can't open the document (Powerpoint) and I can't move the document. I tried "Copy" and paste but it doesn't work. I tried "Share" with Airdrop and iChat, but the file is inaccessible. When i try to rename the file, it says the filename is too long.
When I try to open it, it says the alias is not good, and asks if I want to fix the alias. I'm afraid to do that and lose all access to this document.
Right now, it feels like a ghost document - it is on the computer intact, but it is in an undisclosed location and inaccessible.
Please help!!

I was able to resolve this by repairing permissions, even though no permissions error was listed specifically for that file.
I could also have recovered it through Time Machine, but I'm interested in knowing how not to have this happen again!
I was afraid of rebooting and possibly losing track even of the ghost.
I did not try EasyFind - I'll keep that in mind next time.
Thanks for all the comments.

Deleted Files disappeared from external drive but space is still occupied ( iMac )

Hello all...
I have this problem.
Whenever I delete items from my external hard drive, using iMac (running mavericks), the files disappear from the drive window but their space will be still occupied. if i format the drive using my mac, everything will disappear & the whole drive capacity would be available for use.
Thanks in advance for your help.
Luk

Unless you empty the trash while the external is attached, the files will remain in the trash. You will gain back your space after you empty it.

Exporting Illustrator CC files into Photoshop

I can't seem to export my Illustrator CC files into Photoshop and keep the edges of things sharp and yet still preserve layers. I'm doing the same thing I did with my old CS4: FILE > EXPORT, then specifying CMKY and "write layers" and no anti-alias. But it's blurring. Help!

I run Windows 7 Ultimate, I have 2.00GB of RAM with 1.74 usable, and I selected 40 images, each about 2MB.

Expoting Illustrator CC files into Photoshop

I can't seem to export my Illustrator CC files into Photoshop and keep the edges of things sharp and yet still preserve layers. I'm doing the same thing I did with my old CS4: FILE > EXPORT, then specifying CMKY and "write layers" and no anti-alias. But it's blurring. Help!

I run Windows 7 Ultimate, I have 2.00GB of RAM with 1.74 usable, and I selected 40 images, each about 2MB.

Illustrator Help File disappeared

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