Imac gets stuck on spinning circle when shutting down

I have had my mac for only 1 year and still getting use to the troubleshooting. My Imac keeps getting stucking on spinning circle when I shut down or reboot. I have unplugged all my external hard drives and printer. Nothing seemed to work. Can someone point me in the right direction.
Mac OS X Lion 10.7.4 (11E53)
4gb Ram
Processor  2.5 GHz Intel Core i5

You might want to make sure that there are no open applications when you shut down, one of them may be hanging your Mac trying to shut down. Another thing to look for is to make sure that there are no print jobs that are not complete. Open the print and scan preference pane, double click your printer and see if any things hanging there.

Similar Messages

  • How to fix Imac 24in. stuck in spinning circle

    I have a Apple Imac 24" 2008 It is stuck in spinning circle and won't go anywhere else. Can Anyone help, Thanks, Colongo,

    Force Quit .
    Press command + option + esc keys together at the same time for 3 seconds.  Wait.
    When Force Quit window appears, select the application if not already.
    Press Force Quit button at the bottom of the window.       Wait.
    Application will quit.
    If this does not help, press the power button for 7 or more seconds.
    Computer will shut down.
    Restart.
    http://support.apple.com/kb/HT3411

  • Help! problems c Apple IMAC 27 (813 rs/a) Noise When Shut Down

    Interesting feature. When I switch off IMAC without switching-off of the tip from a network behind it starts to publish a strange sound.
    It is necessary to include it and all becomes normal!
    IMAC the new.
    It is a bug or feature of all IMAC?
    http://www.youtube.com/watch?v=F5rq-bmBWkE&feature=feedu

    Hi Blakei
    The only way to get a buzzing display inverter fixed, is to call and make an appointment with your certified Apple agent.
    It might also be a good time to purchase Apple Care and extend your iMac's coverage to 3 full years if it is not. > http://www.apple.com/support/products/
    Dennis

  • Iphone 4S spinning wheel when shutting down has disappeared?

    Does this condition need to be corrected.  It used to be very visible.  Now it is gone or so faint I cannot see it.  Does this mean data is not being saved? 

    Try emptying the Safari cache ...
    From your Safari menu bar top of your screen click Safari > Empty Cache or Option + Command + E on your keyboard.
    Keep in mind, some Flash based content requires a later version of Flash that can be installed on a Mac running Leopard v10.5.8 / Safari 5.0.6.
    http://www.adobe.com/products/flashplayer/tech-specs.html

  • My 2009 iMac gets stuck on the grey Apple logo when booting up.  It boots correctly when in safe mode. I have tried erasing the HD and re-installing from a USB installer. It says the install is complete, but after restarting it gets stuck on the Apple log

    My late 2009 27" iMac gets stuck on the grey Apple logo when booting up.  It boots correctly when in safe mode. I have tried erasing the HD and re-installing from a USB installer. It says the install is complete, but after restarting it gets stuck on the Apple logo again.  This could possibly be an HD failure, but then why does Safe Mode still work and the USB install not work?  Any ideas?

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
    Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports 'com.autodesk.AutoCad com.evenflow.dropbox com.google.GoogleDrive' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n\t(%s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1000) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/d;/(etc|Preferences)\//s/^\.\/[^/]+//p;' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| ","||kMDItem'${p[35]}'=");sub("^.."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / /{$0="'"${p[28]}"'"};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' 's/0/Off/p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' '-c Print\ :'${p[35]}' 2>&1' '-c Print\ :Label 2>&1|head -1' '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A1 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 14 3 49 5;D12 26 48 59 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-  
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    7. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    8. If you see an error message in the Terminal window such as "syntax error," enter
    exec bash
    and press return. Then paste the script again.
    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
    11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with "Model Identifier." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
    Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • Grey Screen and Spinning Circle When Trying to open a PDF from a website

    I tried to view a pdf from a website and a little window popped up. At the time i thought it was to save the pdf but i guess it was in fact asking me to find the adobe acrobat program. I quit out of it and now keep getting the grey screen and spinning circle when i try to download the pdf. How do I get it so i can open pdfs if find on websites? thanks!

    themercenary12 wrote:
    Found another topic and was helpful
    *Hi mercenary, Welcome (Back)* to Apple's Users Help Users Forums.
    It would be nice if you could explain or link to the helpful topic.
    Good Luck, JP

  • IMac gets hung up on SoftwareUpdateLauncher when doing the Maverick 10.9.2 update this morning.

    After software update from the AppStore it hangs up during the reboot process in SoftwareUpdateLauncher.  Must do a hard shutdown to recover.  It reboots under old OS version but is still looking for the the reboot to complete the update which always hangs when shutting down.  Applied the update to my MacBook with no issue.

    Hello fordste
    If the update did not take and are stuck with continuously trying to update, then the next step would be reinstall the OS X Mavericks to get it sorted out.
    OS X Mavericks: Reinstall OS X
    http://support.apple.com/kb/PH13871
    Regards,
    -Norm G.

  • Since upgrading to Yosemite my computer closes down instead of going to sleep.  When I restart I get a message saying your computer shut down because of a problem. Has anyone a similar problem? What is solution?

    Since upgrading to Yosemite my computer (iMac late 2012 model) closes down instead of going to sleep.  When I restart I get a message saying "your computer shut down because of a problem". Does anyone have similar problem? What is the solution?

    Sorry, I was acting like it was an email. See below:
    Sat Nov  8 14:00:39 2014
    Panic Report ***
    panic(cpu 0 caller 0xffffff802a21e80a): Kernel trap at 0xffffff7fabaa5e28, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000002d4e8000, CR4: 0x00000000001626e0
    RAX: 0x0000000000000000, RBX: 0xffffff803cbbf000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
    RSP: 0xffffff81352f3b50, RBP: 0xffffff81352f3bf0, RSI: 0x0000000000000240, RDI: 0xffffff803cbbf000
    R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0x000000e492137674, R11: 0x000000e4917aebcc
    R12: 0x0000000000000000, R13: 0x000000000000023e, R14: 0xffffff803cc90000, R15: 0x0000000000000000
    RFL: 0x0000000000010293, RIP: 0xffffff7fabaa5e28, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000002, Fault CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff81352f3800 : 0xffffff802a13a811
    0xffffff81352f3880 : 0xffffff802a21e80a
    0xffffff81352f3a40 : 0xffffff802a23a443
    0xffffff81352f3a60 : 0xffffff7fabaa5e28
    0xffffff81352f3bf0 : 0xffffff7fabbbd0a2
    0xffffff81352f3cb0 : 0xffffff7fab9a64a3
    0xffffff81352f3d00 : 0xffffff7fab9a91be
    0xffffff81352f3db0 : 0xffffff7fab9a80f2
    0xffffff81352f3dc0 : 0xffffff802a6d8008
    0xffffff81352f3e20 : 0xffffff7fab9a8d0b
    0xffffff81352f3e50 : 0xffffff802a6c5a03
    0xffffff81352f3ee0 : 0xffffff802a6be797
    0xffffff81352f3f00 : 0xffffff802a16be13
    0xffffff81352f3fb0 : 0xffffff802a2192c7
          Kernel Extensions in backtrace:
             com.apple.driver.AirPort.Brcm4360(900.19.8)[E6DF5F6D-3476-3BA6-B49B-BAADEC7DF58 0]@0xffffff7fab994000->0xffffff7fabf6afff
                dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b8)[25CEDABE-0952-309D-AC20-A39DF84 9DFB7]@0xffffff7fab679000
                dependency: com.apple.iokit.IO80211Family(700.52)[13EA5B53-E76C-3F27-A9CA-6D3B59AE6F44]@0xf fffff7fab8e1000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7faa924000
                dependency: com.apple.iokit.IONetworkingFamily(3.2)[247581D8-DFC5-3AAE-B079-3D13F5514C2B]@0 xffffff7fab235000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    14A389
    Kernel version:
    Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
    Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
    Kernel slide:     0x0000000029e00000
    Kernel text base: 0xffffff802a000000
    __HIB  text base: 0xffffff8029f00000
    System model name: iMac13,1 (Mac-00BE6ED71E35EB86)
    System uptime in nanoseconds: 981693498948
    last loaded kext at 264463654768: com.apple.filesystems.msdosfs      1.10 (addr 0xffffff7facd6e000, size 69632)
    last unloaded kext at 325959214682: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7facd6e000, size 61440)
    loaded kexts:
    com.apple.driver.AudioAUUC           1.70
    com.apple.filesystems.autofs            3.0
    com.apple.driver.AppleBluetoothMultitouch         85.3
    com.apple.iokit.IOBluetoothSerialManager            4.3.0f10
    com.apple.driver.AppleHWSensor   1.9.5d0
    com.apple.driver.AppleMikeyHIDDriver     124
    com.apple.driver.AGPM        100.14.37
    com.apple.driver.ApplePlatformEnabler    2.1.0d1
    com.apple.driver.X86PlatformShim            1.0.0
    com.apple.driver.AppleOSXWatchdog        1
    com.apple.driver.AppleMikeyDriver           266.5
    com.apple.driver.AppleHDA 266.5
    com.apple.driver.AppleUpstreamUserClient          3.6.1
    com.apple.GeForce    10.0.0
    com.apple.iokit.IOUserEthernet       1.0.1
    com.apple.Dont_Steal_Mac_OS_X      7.0.0
    com.apple.driver.AppleThunderboltIP       2.0.2
    com.apple.driver.AppleHWAccess   1
    com.apple.driver.AppleHV    1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport           4.3.0f10
    com.apple.driver.AppleSMCLMU     2.0.4d1
    com.apple.driver.AppleLPC  1.7.3
    com.apple.driver.AppleIntelHD4000Graphics       10.0.0
    com.apple.driver.AppleIntelFramebufferCapri     10.0.0
    com.apple.driver.AppleMCCSControl          1.2.10
    com.apple.iokit.SCSITaskUserClient            3.7.0
    com.apple.driver.AppleUSBODD      3.5.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0d1
    com.apple.BootCache            35
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage           2.6.5
    com.apple.iokit.AppleBCM5701Ethernet   10.1.2b3
    com.apple.driver.AppleSDXC           1.6.5
    com.apple.driver.AirPort.Brcm4360           900.19.8
    com.apple.driver.AppleAHCIPort     3.0.7
    com.apple.driver.AppleUSBHub      705.4.1
    com.apple.driver.AppleUSBXHCI     705.4.14
    com.apple.driver.AppleUSBEHCI     705.4.14
    com.apple.driver.AppleHPET           1.8
    com.apple.driver.AppleACPIButtons           3.1
    com.apple.driver.AppleRTC  2.0
    com.apple.driver.AppleSMBIOS       2.1
    com.apple.driver.AppleACPIEC        3.1
    com.apple.driver.AppleAPIC            1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          218.0.0
    com.apple.nke.applicationfirewall   161
    com.apple.security.quarantine        3
    com.apple.security.TMSafetyNet     8
    com.apple.driver.AppleIntelCPUPowerManagement        218.0.0
    com.apple.kext.triggers         1.0
    com.apple.driver.AppleBluetoothHIDKeyboard    175.5
    com.apple.driver.AppleHIDKeyboard         175.5
    com.apple.driver.IOBluetoothHIDDriver    4.3.0f10
    com.apple.driver.AppleMultitouchDriver   260.30
    com.apple.iokit.IOSerialFamily         11
    com.apple.driver.DspFuncLib          266.5
    com.apple.kext.OSvKernDSPLib      1.15
    com.apple.iokit.IOAudioFamily         200.6
    com.apple.vecLib.kext           1.2.0
    com.apple.nvidia.driver.NVDAGK100Hal    10.0.0
    com.apple.nvidia.driver.NVDAResman        10.0.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport            4.3.0f10
    com.apple.iokit.IOBluetoothFamily  4.3.0f10
    com.apple.iokit.IOUSBUserClient     705.4.0
    com.apple.driver.AppleThunderboltEDMSink       4.0.2
    com.apple.driver.AppleSMBusPCI   1.0.12d1
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.IOPlatformPluginFamily 5.8.0d49
    com.apple.driver.AppleHDAController        266.5
    com.apple.iokit.IOHDAFamily           266.5
    com.apple.iokit.IOSurface     97
    com.apple.iokit.IOAcceleratorFamily2         156.4
    com.apple.AppleGraphicsDeviceControl     3.7.21
    com.apple.iokit.IONDRVSupport      2.4.1
    com.apple.driver.AppleSMBusController    1.0.13d1
    com.apple.iokit.IOGraphicsFamily    2.4.1
    com.apple.iokit.IOSCSIBlockCommandsDevice       3.7.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice        3.7.0
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOUSBMassStorageClass     3.7.0
    com.apple.iokit.IOSCSIArchitectureModelFamily   3.7.0
    com.apple.driver.AppleUSBMergeNub       705.4.0
    com.apple.driver.AppleUSBComposite        705.4.9
    com.apple.driver.AppleThunderboltDPInAdapter            4.0.6
    com.apple.driver.AppleThunderboltDPOutAdapter         4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily    4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter     2.0.2
    com.apple.driver.AppleThunderboltNHI    3.1.7
    com.apple.iokit.IOThunderboltFamily         4.2.1
    com.apple.iokit.IOEthernetAVBController  1.0.3b3
    com.apple.iokit.IO80211Family       700.52
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily           3.2
    com.apple.iokit.IOAHCIFamily          2.7.0
    com.apple.iokit.IOUSBFamily            705.4.14
    com.apple.driver.AppleEFINVRAM  2.0
    com.apple.driver.AppleEFIRuntime            2.0
    com.apple.iokit.IOHIDFamily            2.0.0
    com.apple.iokit.IOSMBusFamily       1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore     2
    com.apple.driver.AppleMobileFileIntegrity            1.0.5
    com.apple.driver.AppleCredentialManager           1.0
    com.apple.driver.DiskImages           389.1
    com.apple.iokit.IOStorageFamily      2.0
    com.apple.iokit.IOReportFamily       31
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform         3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto     1.0
    com.apple.kec.Libm   1
    com.apple.kec.pthread          1
    Model: iMac13,1, BootROM IM131.010A.B05, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.9f5
    Graphics: NVIDIA GeForce GT 640M, NVIDIA GeForce GT 640M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.15.124.12.8)
    Bluetooth: Version 4.3.0f10 14890, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: APPLE HDD ST1000LM024, 1 TB
    USB Device: HD-LBU3
    USB Device: Hub
    USB Device: Apple USB SuperDrive
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: iMac, Apple Inc., 23.4

  • I got macbook pro 13" i bought in 2011 but its now getting slow when i start up or when shutting down .and apps takes time to open like just bouncing????????

    i got macbook pro 13" i bought in 2011 but its now getting slow when i start up or when shutting down .and apps takes time to open like just bouncing????????

    See the Mac OS X Speed FAQ.

  • When I use safari I keep getting a small coloured circular icon which in turn does not allow me to navigate at all.  the only way I can get rid of it is to shut down and reboot.  Can anyone help?

    When I use safari I keep getting a small coloured circular icon which in turn does not allow me to navigate at all.  the only way I can get rid of it is to shut down and reboot.  Can anyone help?

    Start here.

  • Suddenly, my LR4 application will not launch on my Macbook Pro OS 10.7.5.  It starts to launch, then gets stuck, wheels spinning, no progress.  I have to force quit. What do I do?

    Suddenly, my LR4 application will not launch on my Macbook Pro OS 10.7.5.  It starts to launch, then gets stuck, wheels spinning, no progress.  I have to force quit. What do I do?

    Suddenly, my LR4 application will not launch on my Macbook Pro OS 10.7.5.  It starts to launch, then gets stuck, wheels spinning, no progress.  I have to force quit. What do I do?

  • Can't get rid of spinning circle, ran disk utility, computer running slow

    can't get rid of spinning circle, ran disk utility, computer running slow
    MAC OS X version 10.6.8

    If you are running OS 10.6.8 it has to be Intel.
    Serious slowdowns, if not due to a hard drive failing, are caused by unnecessary third-party software. Please answer the following questions:
    1) Are you running any anti-virus/internet security applications?
    2) Are you running any "cleaning/tune-up/optimizations" applications?
    3) Any peer-to-peer or torrent downloading software?
    4) Any third-party disk backup software that came bundled with an external hard drive?
    5) Any online backup scheme other than iCloud (Carbonite; GoogleDrive; MS One Drive)?

  • Do i have a virus? I get asked when shutting down do I want to continue or abort the installation

    Do i have a virus? I get asked when shutting down do I want to continue or abort the installation.
    I am not installing anything.

    You may have partially installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
    Back up all data before proceeding.
    Malware is always changing to get around the defenses against it. In addition to the files listed in the support article, you may also have to remove the following in the same way:
    ~/Library/LaunchAgents/com.Installer.completer.download.plist
    ~/Library/LaunchAgents/com.Installer.completer.ltvbit.plist
    ~/Library/LaunchAgents/com.Installer.completer.update.plist
    ~/Library/Application Support/IM.Installer/Completer.app
    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.
    After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.
    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
    If you find Apple's instructions too hard to follow, ask for an alternative that doesn't require you to trust a black-box application without knowing what it does.
    Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates (OS X 10.10 or later)
    or
              Download updates automatically (OS X 10.9 or earlier)
    if it's not already checked.

  • When I exit firefox it closes the program but it gets stuck in memory so when I open it again i have to kill the process in task manager

    When I exit firefox it closes the program but it gets stuck in memory so when I open it again i have to kill the process in task manager, and it can be right away or I can come back a few hours later and its still stuck in task manager, I am tired of having to kill the processes every time I use firefox.
    == This happened ==
    Every time Firefox opened
    == a week or so a go ==
    == User Agent ==
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; AntivirXP08; InfoPath.2; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

    Hanging at exit is most often caused by an Extension or a Plugin.
    <u>'''Kill Application'''</u>
    In Task Manager, does firefox.exe show in the <u>'''Processes'''</u> tab?
    See: [http://kb.mozillazine.org/Kill_application Kill Application]
    '''<u>Causes and solutions for Firefox hanging at exit:</u>'''
    [[Firefox hangs]]
    [http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit Firefox hangs at exit]
    [[Firefox is already running but is not responding]]
    <u>'''Safe Mode'''</u>
    You may need to use '''[[Safe Mode]]''' (click on "Safe Mode" and read) to localize the problem. Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes <u>'''before'''</u> starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.
    See:
    '''[[Troubleshooting extensions and themes]]'''
    '''[[Troubleshooting plugins]]'''
    '''[[Basic Troubleshooting]]'''
    If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling <u>'''one at a time'''</u> until the problem reappears. <u>'''You MUST close and restart Firefox after EACH change'''</u> via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.

  • My iphone 5 get stuck in locked screen when two or more missed calls or messages shown on locked screen list

    My iphone 5 get stuck in locked screen when two or more missed calls or messages shown on locked screen list

    Hi bhagath1339,
    Welcome to the Apple Support Communities!
    The first troubleshooting steps I would recommend in this situation would be restarting and if the issue continues, resetting the iPhone.
    Turn your iOS device off and on (restart) and reset
    http://support.apple.com/kb/ht1430
    If the issue continues after restarting and resetting, it may be necessary to restore your iPhone to isolate software versus hardware. Please follow the attached article if you need assistance restoring the device.
    Use iTunes to restore your iOS device to factory settings
    http://support.apple.com/kb/HT1414
    Have a great day,
    Joe

Maybe you are looking for

  • Add the bookmark by coding with Acrobat Standard 9.0

    I adds the bookmark by the Acrobat SDK, the method is OK in the ACrobat 8.0, but in the Acrobat Standard 9.0, it's NOT steady, sometimes it's OK, but NOT always. My code is as follows: ================================================== CAcroApp oMain

  • Redo apply Vs real time apply

    Hi all ; I have some confusion regarding  redo apply Vs real time apply. When applying redo data  in standby site , how do we find whether it was done by redo apply or real time apply ? Please discuss in detail. I need some clarification about this.

  • Software Update - "Server unavailable. Try again later." ???

    I've given my old 12" G3 iBook to a friend for his kid to use, and done a clean OS install today using the original OS X 10.3 CD's - but when connecting to Software Update, I've been getting the message "Server unavailable. Try again later." Problem?

  • Windows 8.1 Deploy is trying to sign onto Microsoft Live account.

    I have a few Windows 8.1 machines running through MDT2013 just fine. They boot to the desktop as Administrator and finish a few jobs and completes fine. Now I have a Motion tablet, set up the same identical way, but rather than booting to the desktop

  • Ebay shipping lable only part per page will print

    When I tyr to print ebay shipping labels only 1/4 of the lable prints to each page and I cannot correct the problem. My psc 1350v works perfect with my HP a305w Pacillion but it has a virus. I am using a Gateway and both are running Windoes XP. Can s