IMessage/text went to recipient's email address?

I tried to send an iMessage but the message wouldn't send, so I then chose the option to send as text message and the message sent. Then I discover that the text message went to the recipient's email inbox and I looked at my phone and it does say 'sent to email address' under the message.
Why? How do I stop this happening??
Thank you for any assistance!

Thanks for your response.
I have the recipient's phone in front of me. It has iMessage disabled. Also, when I reactivate iMessage, under Send/Receive it just has the telephone number, no email address is listed. I have disabled iMessage again as the user does not like using it. Any other suggestions? I'm completely stuck.
Thanks again.

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