Impossible download desktool create pdf

impossible de telecharger l'outil de bureau create pdf
l'ordinatuer me demande de configurer le port d'imprimante e n indiquant le nom d'utilisatuer et le mot de passe
il me demande d'indiquer mon nom d'utilisatuer et mon mot de passe au service adobe create pdf.
que dois-je faire?
Est ce la raison pour laquelle à chaque fois que j'essaye de transferer sur adobe transfer pdf un message scanné reçu par mail afin ensuite de l tranferer sur word j'ai un message comme quoi "une erreur s'est produite"(sans plus de précision)
j'en ai ras le bol car je viens de renouveler mon abonnement à adobe transfer pdf mais cela ne marche toujours pas

Hi Christophe,
Looking forward to hearing back from you.
Kind regards, Stacy

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    Available binary communications (Acrobat Distiller supports pure binary and ASCII, but NOT TCP, TBCP, or PJL)
    Resident fonts (Acrobat Distiller doesn't really have resident fonts)
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    Margins / printable areas (for PDF and the Acrobat Distiller, there are no margins in which imaging is not permitted)
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    SO HOW DO I GENERATE PDF FILES FROM FRAMEMAKER 6 & EARLIER?
    The ONLY method that is really reliable for producing PDF files with FrameMaker 6 and earlier requires the generation of PostScript via a properly set printer driver instance associated with the Acrobat Distiller PPD and distillation of the resultant PostScript by Acrobat Distiller.
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    PDF file from a "chapter" -- print directly to the Acrobat Distiller printer instance (Windows) or the Create Adobe PDF desktop printer (MacOS) already installed by Acrobat. If you check the "Acrobat data" option, then make sure to UNcheck the "print to file" option that gets set at the same time. As a result, the driver will automatically send the generated PostScript to the Distiller for you and delete the intermediate PostScript when done.
    PDF file from a "book" -- print directly to the Acrobat Distiller printer instance with the "print to file" option checked (Windows) or the Virtual Printer desktop printer (MacOS) associated with the Distiller PPD (see details below under Case 2/MacOS). You will need to manually process the resultant PostScript file through the Distiller (or use a "watched folder" arrangement).
    In both the above sub-cases, the default driver options generally will be OK, but check on paper size and communication protocol (Use pure binary, not ASCII, for optimal performance AND no CTRL-D characters under Windows. Make sure to set Level 3 only and Binary under MacOS. Font inclusion "All" for Acrobat 4.05 and "None" for Acrobat 5 under MacOS.). With Acrobat 4.05, make sure you preset the Distiller to use the joboptions you want. With Acrobat 5, you can set this on a job-by-job basis via the driver printer setup interface (or print dialog on MacOS).
    Case 2: FrameMaker 6 and the Bundled Acrobat 4.05 Distiller
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    MacOS -- Install the latest version of AdobePS 8.7.x, downloadable from Adobe's web site. In FrameMaker, go to Page Setup and select the "Virtual Printer" and go to the "Virtual Printer" window pane. Select the Acrobat Distiller PPD file (located in the XTRAS subfolder of the Distiller folder). Print directly to the "Virtual Printer" (Make sure to set Level 3 only, Binary, and font inclusion "All".). Make sure you preset the Distiller to use the joboptions you want. You will need to manually process the resultant PostScript file through the Distiller (or use a "watched folder" arrangement).
    Case 3: Acrobat 3
    Acrobat 3 is not officially supported for the latest OS versions and I personally would no longer recommend its use for generation of PDF files given that Acrobat 5.0.5 is the current version of Acrobat.
    - Dov

    You're asking a lot of ancient Acrobat to work with an Office that never existed when it was made. "Just updated my office suite" is a massive change, and Window 8 didn't exist at that time either...

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