Setting up "Download Create PDF Desktop Tool"

I am setting up "download create PDF desktop tool" from Acrobat.com. When I reach the configure internet port pop-up, it tells I do not have access to the printer - try a different username or password.
I am using the only user name and password I know.

Hi MosheS,
Since you have a PDF Pack subscription, you can create PDF files either via the web interface at cloud.acrobat.com, or from within Adobe Reader. But regardless of where you create the PDFs, they are stored in your online Acrobat.com account (but you may download them to your computer, of course). You can access them by logging in to cloud.acrobat.com. 
If you're still having trouble converting files or setting up the PDF Desktop Printer, I am happy to help you here. Or, if would like to talk to someone, you can find the contact info here: Acrobat.com
Best,
Sara

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