In App FAQs

Is the 1-week free trial available to In-App Purchase customers?
Yes. The 1-week free trial is available to any new subscribers that are subscribing via the In-App Purchase option, including the Monthly pass that is only available to Android users.
What happens if I cancel my free trial before the end of the first 7 days?
You will continue to have access just like a subscribed user, until the end of the 7-day period. After that, the account will be no longer have an active subscription and access to premium content will cease.
What happens if I’m an existing Monthly Pass In-App subscriber on an Android device?
Your Monthly pass that is currently priced at $8.65 will remain until you cancel or change your subscription.
Why is the Weekly In-App Purchase option missing on the Android version of the Official NRL App?
As the In-App Purchase options are supplied by the respective stores, there wasn’t a weekly option available to us when the products were created. However, the monthly price point of $12.99 has been calculated based on a pro rata basis so you’re paying the same amount as a weekly subscriber.
I have just recently subscribed to NRL Digital Pass on my iPhone, do I need to subscribe again on the iPad?
All new and existing In App subscribers can restore an existing active subscription on up to 10 compatible Apple / Android devices by using the restore feature on the NRL Digital Pass section and logging in with the same Apple or Google ID used to make the initial subscription.Please note that In-App subscriptions can only be restored on multiple devices belonging to the same platform; iOS on App Store and Android on Google Play.
I've recently subscribed to watch live match videos but the app doesn't seem to recognise that I'm a subscriber. What do I do? 
On iOS:
Check that you have a valid subscription In-App Store > Apple ID/Account > Subscriptions > Manage
Check that you have downloaded NRL 2015 from the App Store using the same Apple ID that has a subscription
Launch NRL 2015 > NRL Digital Pass > Restore and enter the same Apple ID that has a subscription and this should restore your subscription on the device
On Android:
Check that your device is linked with the Google Account that has a subscription under Settings > Accounts
Check that you have a valid subscription by checking the NRL 2015 App in Google Play Store
Launch NRL 2015 > NRL Digital Pass > Restore and this should restore your subscription on the device
I get a "Regrant Failed" message when attempting to restore my subscription. What do I do?
There are two possibilities:
1. The App was downloaded with a different Apple ID. You will need to log out and log back in through the Settings option on the Device.
2. It appears the download is faulty. Please delete and reinstall the App. You will need to use the Restore button, at the bottom of the subscription page, to re-link your subscription to the device.
Why am I always required to update my app to the latest version before I get to use it?
Mandatory updates are required in order to ensure that you can benefit from all the new features and bug-fixes that enhance the overall user-experience.
How do I manage push notifications?
You will need to open the NRL App, select Settings from the menu, and go to Notifications and switch on or off.
How do I get billed?
All In-App subscriptions are billed directly via App Store (iOS) or Google Play (Android) not by Telstra. Please refer to the billing method attached to your existing app store accounts used to purchase the In-App subscription.
Can I get a rebate if I don't like my In-App subscription?
Unfortunately a rebate or refund is not available from Telstra if you decide that the In-App subscription is not the right product for you. However, you can cancel your subscription at any time during your subscription period and the recurring billing will stop at the end of your subscription period.
If you're looking to request a refund, please refer to the relevant information below:
Apple Refunds:
In iTunes request a refund by clicking the “Report a problem” next to the app name in your purchase history.
Google Refunds:
Contact Google Support: https://support.google.com/googleplay/contact/play_request_refund_apps?rd=1
If you have cancelled your subscription but continue to be charged:
Check that you have not subscribed using an alternate email address by checking for confirmation emails from NRL Digital Pass on your other email accounts.
Check that you do not have another subscription under In-App Purchase (receipts are sent out by Apple App Store or Google Play).
If above doesn’t resolve the issue, please let us know here 
 

Is it correct that a developer who purchased the SE licence won't be able to update a published app after one year? Is there a possibility to update the app by purchasing a new licence then?
Yes,you would need to purhcase another Single edition License and you would recive a new Serial key using which you can build and update to the app and submit it to Apple.

Similar Messages

  • Web Apps FAQ

    Hello,
    I am working on knowledge base entries for developing Web Applications with Sun ONE Studio. I would be interested in whether any of the following are helpful.
    Also, are there other entries you think should be added? Other comments? Corrections?
    Thanks
    Web Apps FAQ
    Creating a Web Application
    Q: Where do I put my JSP files in my web module.
    A: JSP files can go into the web module's document base directory or any
    of its subdirectories except for the subdirectories under WEB-INF. For example,
    the following is correct:
    correctWebModStructure
    + login.jsp
    ++ JSP_files
    +++ shop.jsp
    + WEB-INF
    ++ Classes
    ++ lib
    ++ web.xml
    The following is incorrect:
    incorrectWebModStructure
    + WEB-INF
    ++ login.jsp     
    ++ JSP_files
    +++ shop.jsp     
    ++ Classes
    ++ lib
    ++ web.xml
    Note that with the incorrect structure, the JSP files will compile but
    they will not run on a server.
    Q: Where should I put my servlet source and binary files when I create
    and execute a web module from the IDE?
    A: Your compiled classes must go in the appropriate package directory
    under <web mod document root>/WEB-INF/Classes. The easiest place to
    put the source code is in the same directory as the compiled class. To
    put your source code in a different directory, see "Can I put my source code in
    a different directory from WEB-INF/classes?"
    Note that when a class is imported by another class or by a JSP file, the
    class MUST be in a named namespace (package).
    Q: Where do I put my libraries (JAR files) in a web module?
    A: You can put the libraries in one of several places:
    o If the JAR file will be used only by the module, put it in the
    WEB-INF/lib directory.
    o If the JAR file will be shared by multiple web modules look at the server's
    documentation to find out how to make the library available across web
    modules.
    - If you are using the Sun One Application server, you can either copy
    the JAR into the <instance_dir>/lib directory (such as
         <AppServerInstallDir>\domains\domain1\server1\lib) or edit the
         classpath-suffix attribute of the java-config element in the
         server.xml file. For details about server.xml, see the Sun ONE Application
         Server Administrator�s Configuration File Reference. You must
         restart the server.
    - If you are using the internal Tomcat server, put the JAR file into one of
    the following directories:
    <ide-install-dir>/jwsdp/lib/
    <ide-install-dir>/jwsdp/common/classes
    <ide-install-dir>/jwsdp/common/lib/
    <ide-install-dir>jwsdp/shared/classes
    <ide-install-dir>/jwsdp/shared/lib/
    Note that for compilation, a JAR file must either be mounted as as an
              archive file or the JAR file must be put into <ide-install-dir>\lib\ext.
    When you add a JAR file to WEB-INF/lib directory tree, the IDE mounts
              the JAR file for you automatically.
    Q: Can I put my source code in a different directory from WEB-INF/classes?
    A: Yes. For example, say you have a directory structure as follows:
    myWebApp
    + WEB-INF
    ++ Classes
    +++ myPkg
    + src
    ++ myPkg
    1. In the Filesystems tab, mount myWebApp and separately mount src.
    The Explorer should look like this:
    <path>/myWebApp
    <path>/myWebApp: /WEB-INF/classes <-IDE automatically mounts this
    <path>/src
    2. Open Tools > Options > Building > External Compilation and select this Target:
    <path>/myWebApp: /WEB-INF/classes
    (By default, this setting is project wide, if you click the >> column, you
    can set it at the user or default level.)
    3. Whenever you create a Java file under /WEB-INF/classes, the IDE automatically
    adds a servlet entry and a mapping in the web.xml. Because you are putting
    your source elsewhere, you will have to enter these entries manually, or do
    the following.
    1. Right-click the web.xml node, and choose Properties.
    2. In the Deployment panel of the web.xml properties window,
    click the ellipses (...) in the Servlets value field to display
    the Servlets Property editor.
    In Servlets Property editor, click Add to display the Add Servlet dialog box.
    In the Add Servlet dialog box, type, or browse for, the servlet class name.
    Type in the name by which you want to identify the servlet.
    3. Click the Edit button for Mappings and add the mapping for the servlet.
    4. Click OK to close the Add Servlet dialog box, then click OK to close
    the Servlets property editor.
    Note: If you don't add the web.xml entries, you might get an error like the
    following:
    "The requested object does not exist on this server.
    The link you followed is either outdated, inaccurate,
    or the server has been instructed not to let you have it.
    Please inform the site administrator of the referring page."
    Q: Why do I get invalid package name when I try to add a package to my
    web module.
    You have two options for creating packages in a web module.
    1. Create a package in a subdirectory of WEB-INF/classes.
    2. Create a package in a directory that is not in the WEB-INF tree and
    put the compiled class in the WEB-INF tree. For example, if you have the
    following directory structure, set the compilation target to WEB-INF/classes.
    myWebMod
    + src
    ++ pkg1
    + WEB-INF
    ++ classes
    +++ pkg1
    ++ lib
    In either case, the WEB-INF/classes directory must be mounted. The IDE
    does this automatically when you create a web module or turn a directory
    into a web module.
    To set the compilation target, choose Tools > Options > Building >
    External Compilation and select the target. In this example, you would
    select:
    <path>/myWebMod: /WEB-INF/classes
    Do not use a directory structure like this:
    myWebMod
    + WEB-INF
    ++ src << wrong
    ++ classes
    You can alternatively keep your source code in the appropriate package
    directory under WEB-INF/classes.
    Editing JSP Files
    Q: JSP code completion does not work now that I use the Jakarta recommended
    directory structure and use Ant to build and deploy my web applications? Can
    I fix this?
    To make code completion work, you must mount the following libraries and
    directories in the Filesystems tab of the Explorer window. Mounting a parent
    directory does not work.
    * <working-directory>/src
    * <working-directory>/build
    * Every .jar file that is copied by the build script to
              <working-directory>/build/WEB-INF/lib. (The IDE automatically mounts
                   all the jar files in WEB-INF/lib when you mount working-directory/build.)
    * Any other libraries that are used by the web application, such as
              libraries that have been deployed to the server.
    Deploying a Web Application
    Q: Can I change the URL that is used to execute a JSP page? For example,
    instead of http://localhost/welcome.jsp, can I have the URL be
    http://localhost/shopping/welcome.jsp?
    A: Yes, right-click on the WEB-INF and choose Properties from the contextual
    menu. In the Properties window, type /<name>. For example, type
    /shopping
    Note that youu can use servlet mappings in the web.xml file to control the
    mappings of URLs to servlets.
    Q: Is there a way to copy the compiled code to the server for testing
    without having to create a WAR file?
    A: Yes, this is the default action when you right-click the WEB-INF
    node and choose Deploy from the contextual menu.
    With Internal and External Tomcat installations, the deploy action causes
    the IDE to change the server's configuration file to add a context entry,
    which points to the document root of your working version of the web
    application. For example
    /myApp -> C:\My Working Directory\myApp
    When you deploy to the Sun ONE application server using the IDE's Deploy
    action, the IDE copies the web application's directory structure to
    the server's <instance>/applications/j2ee-modules directory.
    Q: How do I create a WAR file and deploy the WAR file onto different servers.
    A: To create a WAR file, right click the WEB-INF node and choose Export WAR
    file. See the online help for details about adding and filtering out
    components.
    Look at the server's documentation to find out how to deploy the WAR file
    to the server. Here is an example of deploying a WAR file to the Sun ONE
    Application Server 7:
    asadmin deploy user myusername password mypassword \
    -host localhost port 4848 type web contextroot /myApp instance server1 \
    c:\apps\myapp.war
    Note that when you deploy to a server that is registered with the IDE,
    you do not need to create a WAR file. Instead, you can right-click on the
    WEB-INF node and choose Deploy.
    Compiling a Web Application
    Q: Why do I get compiler errors when I compile from the IDE even though
    I don't get errors when I compile from the command line?
    As the IDE's classpath is derived from the mounted filesystems, the problem
    is most likely caused by not mounting the necessary filesystems. For the
    following web app, you must mount in the Explorer AWebApp, WEB-INF/classes
    (this directory is mounted automatically when you create a web app or
    turn a directory into a web app), and every JAR file in the WEB-INF/lib
    directory (which is also done automatically). Note that all classes and
    JAR files that the application needs must be in AWebApp/WEB-INF or
    AWebApp/lib or the server's location for shared libraries and classes.
    Otherwise, the module may compile but it won't run in the server.
    AllMyWebApps
    + AWebApp
    ++ WEB-INF
    +++ classes
    +++ lib
    ++++ a.jar
    ++++ b.jar
    Q: Why do I get a "cannot resolve symbol" compiler error message for my JSP.
    A: Check the import statements in your JSP file. The import statement must
    specify the fully qualified class name (package name plus class), and the
    class must be in a namespace. The namespace restriction is because the Javac
    bytecode compiler in J2SE 1.4.0 is more strict than in previous
    versions in enforcing compliance with the Java Language Specification,
    and thus rejects import statements that import a type from an unnamed namespace.
    Valid import statement:
    <%@page import="org.alpha.beta.MyBean" %>
    Also, make sure your compiled classes are in a subfolder of
    <web-module>/WEB-INF/classes, such as, for the above bean,
    <web-module>/WEB-INF/classes/org/alpha/beta/MyBean.class.
    Note that you will also get this error if you have created a link under
    WEB-INF/classes to a package in another directory. Your package must
    physically exist in the WEB-INF/classes directory.          
    Q: Why do I get " '.' expected" when my JSP is compiled.
    The Javac bytecode compiler in J2SE 1.4.0 is more strict than in previous
    versions in enforcing compliance with the Java Language Specification, and
    thus rejects import statements that import a type from an unnamed namespace.
    For example, if you have an import statement like the following, the compiler
    expects the imported class to be in a package. Therefore, the compiler
    assumes that MyBean is a package and expects the package name to be followed
    by a period (.) and either a subpackage or a class. To resolve the problem,
    put the bean in a package.
    INVALID IMPORT STATEMENT:
    <%@page import="MyBean" %>
    VALID IMPORT STATEMENT
    <%@page import="MyPackage.MyBean" %>
    Q: Why do I get a package does not exist error message when the package exists?
    A: The problem might be that you have not mounted the web module at the
    correct point. You must mount the directory that is directly above the WEB-INF
    directory. For example, if you have the following directory structure
    you must mount the webApp1 filesystem. When you specifically mount
    webApp1, the IDE recognizes the filesystem as a web module. The IDE
    automatically mounts WEB-INF/classes, so that it is in the IDE's classpath,
    and provides the execute and deploy actions when you right-click on the
    WEB-INF node:
    allMyWebApps
    + webApp1
    ++ WEB-INF
    +++ Classes
    ++++ myPkg
    You can also get this error message when you do not put your Classes directory
    under WEB-INF. For example, if you put the Classes directory in web-info, you
    will get this error message.
    You will get this error if you have created a link under WEB-INF/classes
    to a package in another directory. Your package must physically exist in
    the WEB-INF/classes directory.                    
    Running Web Applications
    Q: Why do I get the 404 error message "The requested resource is not available"?
    Why do I get the error message "The requested object does not exist on
    this server"?
    A: If you get either of these errors on a servlet, check the servlet's entry
    in the web.xml. The entry should be similar to the following:
    <servlet>
    <servlet-name>myServlet</servlet-name>
    <servlet-class>org.alpha.beta.MyServlet</servlet-class>
    </servlet>
    <servlet-mapping>
    <servlet-name>myServlet</servlet-name>
    <url-pattern>/MyServlet</url-pattern>
    </servlet-mapping>
    The name can be any name as long as it is the same in both mappings.
    The class must be the fully qualified class name. The pattern
    must be a pattern that matches the URI that invokes the servlet. In
    this case, the pattern matches the URI http://localhost:8081/MyServlet.
    Q: Why do I get a Generated Servlet error "Class not found."
    A: This error can occur if the class is not in a package. To resolve the
    problem, put the class in a package.
    If the class is in a package and you still get this message,
    check the import statements in your JSP file. The import statement must
    specify the fully qualified class name (package name plus class).
    For example:
    <%@page "org.alpha.beta.CustomerBean" %>
    Q: Why do I get the error message "Unable to load class" when my JSP calls
    a class from a library?
    This message usually appears because the library's JAR file is not in the
    WEB-INF/lib directory. The server expects all of the web app's JAR files
    to either be in the WEB-INF/lib directory or in the server's
    shared library directory.
    For more information, search for the "File Location in a Web Module" topic
    in the online help.
    Q: Why do I get an error message during JSP compilation that a tld file is not
    found when the file is there?
    A: The problem might be that you have not put the tld file in the correct
    place. It should go in the WEB-INF directory.
    This problem also happens if have not mounted the web module at the
    correct point.
    You must mount the directory that is directly above the WEB-INF directory. For
    example, if you have the following directory structure you must mount the
    myWebApp1 filesystem. When you specifically mount webApp1, the IDE recognizes
    the filesystem as a web module. The IDE automatically mounts WEB-INF/classes,
    which in turn adds the path to the IDE's classpath and provides the execute
    and deploy actions when you right-click on the WEB-INF node:
    allMyWebApps
    + webApp1
    ++ WEB-INF
    +++ Classes
    ++++ myPkg
    Another cause of the problem could be that the uri in your taglib statement
    is incorrect. For example, this statement is wrong:
                        <%@ taglib uri="struts-html.tld" prefix="html" %> <- Incorrect
    Instead, it should be:
                        <%@ taglib uri="WEB-INF/struts-html.tld" prefix="html" %> <- Correct
    Q: Why do I get a java.lang.ClassNotFoundException when I run my JSP file?
    Everything compiles successfully and the source editor does JSP code completion
    for the class. However, when I execute, the runtime system can't find the new
    classes.
    A: There are several causes of this error. Here are some things to check.
    1. If the class is in a library, make sure the JAR file is in the
    WEB-INF/lib directory or the server's directory for shared libraries.
    Otherwise, make sure the class is in a package under the WEB-INF/Classes
    directory.
    When compiling, the IDE builds the classpath from the mounted filesystems.
    However, when you use the deploy action, the IDE only deploys the classes,
    libraries, and files that are stored in the mounted web module.
    2. Make sure all usebean statements use a fully qualified name for
    the class name.
    WRONG:
    <jsp:useBean id="myBean" class="MyBean" scope="request" />
    CORRECT:
    <jsp:useBean id="myBean" class="org.alpha.beta.MyBean" scope="request" />
    Q. Why am I getting a 500 Internal Server Error? My application compiled but
    when I try to run it, I get an Internal Server Error.
    A: There are several reasons for internal server errors. The "root cause" or
    the "Exception" information can help to narrow in on the problem. Here are
    some common causes:
    a) One common reason is that the compiled classes are not in the right directory
    or a required library (JAR file) is not in the WEB-INF/lib directory.
    When you compile, the IDE uses the classpath to find the resources. However,
    when you deploy an application, the application must strictly follow the
    web module directory structure:
    <document root directory>
    + JSP, HTML and other public files
    + WEB-INF
    ++ web.xml
    ++ <tld files>
    ++ classes
    +++ <pkg 1>
    +++ <pkg 2>
    ++ lib
    +++ <.jar>
    For more information, search for the "File Location in a Web Module" topic
    in the online help.
    b) If you are connecting to a database, make sure the driver is put in the
    server's shared library directory or common library directory.
    c) An error occurs when the server compiles the JSP into a servlet. For example,
    the import or usebean statement is not using the fully qualified class
    name for the bean. The following statements show an incorrect and a correct
    import statement.
    import="MyBean" << wrong
    import="com.myCompany.MyBean" << correct
    In this case, the "Exception" or "Root Cause" might be "Class <bean name> not
    found in import."
    Note that a bean must always be in a package. A bean cannot be put into the
    WEB-INF/classes directory. Instead, it must be in a WEB-INF/classes
    subdirectory.
    Accessing Databases from Web Applications
    Q: I put my database driver in WEB-INF/lib but I still can't access the
    database. What do I do?
    A: If your application performs queries or run statements through JDBC, then
    putting the driver in WEB-INF is sufficient. However, if you are connecting to
    the database through the server, you need to put the driver in the
    server's shared library directory or the server's common library directory.
    You must also set up a connection pool in the server.xml file. See the
    documentation for your server on the specifics, as the details vary for
    each server.

    Hello,
    I am working on knowledge base entries for developing Web Applications with Sun ONE Studio. I would be interested in whether any of the following are helpful.
    Also, are there other entries you think should be added? Other comments? Corrections?
    Thanks
    Web Apps FAQ
    Creating a Web Application
    Q: Where do I put my JSP files in my web module.
    A: JSP files can go into the web module's document base directory or any
    of its subdirectories except for the subdirectories under WEB-INF. For example,
    the following is correct:
    correctWebModStructure
    + login.jsp
    ++ JSP_files
    +++ shop.jsp
    + WEB-INF
    ++ Classes
    ++ lib
    ++ web.xml
    The following is incorrect:
    incorrectWebModStructure
    + WEB-INF
    ++ login.jsp     
    ++ JSP_files
    +++ shop.jsp     
    ++ Classes
    ++ lib
    ++ web.xml
    Note that with the incorrect structure, the JSP files will compile but
    they will not run on a server.
    Q: Where should I put my servlet source and binary files when I create
    and execute a web module from the IDE?
    A: Your compiled classes must go in the appropriate package directory
    under <web mod document root>/WEB-INF/Classes. The easiest place to
    put the source code is in the same directory as the compiled class. To
    put your source code in a different directory, see "Can I put my source code in
    a different directory from WEB-INF/classes?"
    Note that when a class is imported by another class or by a JSP file, the
    class MUST be in a named namespace (package).
    Q: Where do I put my libraries (JAR files) in a web module?
    A: You can put the libraries in one of several places:
    o If the JAR file will be used only by the module, put it in the
    WEB-INF/lib directory.
    o If the JAR file will be shared by multiple web modules look at the server's
    documentation to find out how to make the library available across web
    modules.
    - If you are using the Sun One Application server, you can either copy
    the JAR into the <instance_dir>/lib directory (such as
         <AppServerInstallDir>\domains\domain1\server1\lib) or edit the
         classpath-suffix attribute of the java-config element in the
         server.xml file. For details about server.xml, see the Sun ONE Application
         Server Administrator�s Configuration File Reference. You must
         restart the server.
    - If you are using the internal Tomcat server, put the JAR file into one of
    the following directories:
    <ide-install-dir>/jwsdp/lib/
    <ide-install-dir>/jwsdp/common/classes
    <ide-install-dir>/jwsdp/common/lib/
    <ide-install-dir>jwsdp/shared/classes
    <ide-install-dir>/jwsdp/shared/lib/
    Note that for compilation, a JAR file must either be mounted as as an
              archive file or the JAR file must be put into <ide-install-dir>\lib\ext.
    When you add a JAR file to WEB-INF/lib directory tree, the IDE mounts
              the JAR file for you automatically.
    Q: Can I put my source code in a different directory from WEB-INF/classes?
    A: Yes. For example, say you have a directory structure as follows:
    myWebApp
    + WEB-INF
    ++ Classes
    +++ myPkg
    + src
    ++ myPkg
    1. In the Filesystems tab, mount myWebApp and separately mount src.
    The Explorer should look like this:
    <path>/myWebApp
    <path>/myWebApp: /WEB-INF/classes <-IDE automatically mounts this
    <path>/src
    2. Open Tools > Options > Building > External Compilation and select this Target:
    <path>/myWebApp: /WEB-INF/classes
    (By default, this setting is project wide, if you click the >> column, you
    can set it at the user or default level.)
    3. Whenever you create a Java file under /WEB-INF/classes, the IDE automatically
    adds a servlet entry and a mapping in the web.xml. Because you are putting
    your source elsewhere, you will have to enter these entries manually, or do
    the following.
    1. Right-click the web.xml node, and choose Properties.
    2. In the Deployment panel of the web.xml properties window,
    click the ellipses (...) in the Servlets value field to display
    the Servlets Property editor.
    In Servlets Property editor, click Add to display the Add Servlet dialog box.
    In the Add Servlet dialog box, type, or browse for, the servlet class name.
    Type in the name by which you want to identify the servlet.
    3. Click the Edit button for Mappings and add the mapping for the servlet.
    4. Click OK to close the Add Servlet dialog box, then click OK to close
    the Servlets property editor.
    Note: If you don't add the web.xml entries, you might get an error like the
    following:
    "The requested object does not exist on this server.
    The link you followed is either outdated, inaccurate,
    or the server has been instructed not to let you have it.
    Please inform the site administrator of the referring page."
    Q: Why do I get invalid package name when I try to add a package to my
    web module.
    You have two options for creating packages in a web module.
    1. Create a package in a subdirectory of WEB-INF/classes.
    2. Create a package in a directory that is not in the WEB-INF tree and
    put the compiled class in the WEB-INF tree. For example, if you have the
    following directory structure, set the compilation target to WEB-INF/classes.
    myWebMod
    + src
    ++ pkg1
    + WEB-INF
    ++ classes
    +++ pkg1
    ++ lib
    In either case, the WEB-INF/classes directory must be mounted. The IDE
    does this automatically when you create a web module or turn a directory
    into a web module.
    To set the compilation target, choose Tools > Options > Building >
    External Compilation and select the target. In this example, you would
    select:
    <path>/myWebMod: /WEB-INF/classes
    Do not use a directory structure like this:
    myWebMod
    + WEB-INF
    ++ src << wrong
    ++ classes
    You can alternatively keep your source code in the appropriate package
    directory under WEB-INF/classes.
    Editing JSP Files
    Q: JSP code completion does not work now that I use the Jakarta recommended
    directory structure and use Ant to build and deploy my web applications? Can
    I fix this?
    To make code completion work, you must mount the following libraries and
    directories in the Filesystems tab of the Explorer window. Mounting a parent
    directory does not work.
    * <working-directory>/src
    * <working-directory>/build
    * Every .jar file that is copied by the build script to
              <working-directory>/build/WEB-INF/lib. (The IDE automatically mounts
                   all the jar files in WEB-INF/lib when you mount working-directory/build.)
    * Any other libraries that are used by the web application, such as
              libraries that have been deployed to the server.
    Deploying a Web Application
    Q: Can I change the URL that is used to execute a JSP page? For example,
    instead of http://localhost/welcome.jsp, can I have the URL be
    http://localhost/shopping/welcome.jsp?
    A: Yes, right-click on the WEB-INF and choose Properties from the contextual
    menu. In the Properties window, type /<name>. For example, type
    /shopping
    Note that youu can use servlet mappings in the web.xml file to control the
    mappings of URLs to servlets.
    Q: Is there a way to copy the compiled code to the server for testing
    without having to create a WAR file?
    A: Yes, this is the default action when you right-click the WEB-INF
    node and choose Deploy from the contextual menu.
    With Internal and External Tomcat installations, the deploy action causes
    the IDE to change the server's configuration file to add a context entry,
    which points to the document root of your working version of the web
    application. For example
    /myApp -> C:\My Working Directory\myApp
    When you deploy to the Sun ONE application server using the IDE's Deploy
    action, the IDE copies the web application's directory structure to
    the server's <instance>/applications/j2ee-modules directory.
    Q: How do I create a WAR file and deploy the WAR file onto different servers.
    A: To create a WAR file, right click the WEB-INF node and choose Export WAR
    file. See the online help for details about adding and filtering out
    components.
    Look at the server's documentation to find out how to deploy the WAR file
    to the server. Here is an example of deploying a WAR file to the Sun ONE
    Application Server 7:
    asadmin deploy user myusername password mypassword \
    -host localhost port 4848 type web contextroot /myApp instance server1 \
    c:\apps\myapp.war
    Note that when you deploy to a server that is registered with the IDE,
    you do not need to create a WAR file. Instead, you can right-click on the
    WEB-INF node and choose Deploy.
    Compiling a Web Application
    Q: Why do I get compiler errors when I compile from the IDE even though
    I don't get errors when I compile from the command line?
    As the IDE's classpath is derived from the mounted filesystems, the problem
    is most likely caused by not mounting the necessary filesystems. For the
    following web app, you must mount in the Explorer AWebApp, WEB-INF/classes
    (this directory is mounted automatically when you create a web app or
    turn a directory into a web app), and every JAR file in the WEB-INF/lib
    directory (which is also done automatically). Note that all classes and
    JAR files that the application needs must be in AWebApp/WEB-INF or
    AWebApp/lib or the server's location for shared libraries and classes.
    Otherwise, the module may compile but it won't run in the server.
    AllMyWebApps
    + AWebApp
    ++ WEB-INF
    +++ classes
    +++ lib
    ++++ a.jar
    ++++ b.jar
    Q: Why do I get a "cannot resolve symbol" compiler error message for my JSP.
    A: Check the import statements in your JSP file. The import statement must
    specify the fully qualified class name (package name plus class), and the
    class must be in a namespace. The namespace restriction is because the Javac
    bytecode compiler in J2SE 1.4.0 is more strict than in previous
    versions in enforcing compliance with the Java Language Specification,
    and thus rejects import statements that import a type from an unnamed namespace.
    Valid import statement:
    <%@page import="org.alpha.beta.MyBean" %>
    Also, make sure your compiled classes are in a subfolder of
    <web-module>/WEB-INF/classes, such as, for the above bean,
    <web-module>/WEB-INF/classes/org/alpha/beta/MyBean.class.
    Note that you will also get this error if you have created a link under
    WEB-INF/classes to a package in another directory. Your package must
    physically exist in the WEB-INF/classes directory.          
    Q: Why do I get " '.' expected" when my JSP is compiled.
    The Javac bytecode compiler in J2SE 1.4.0 is more strict than in previous
    versions in enforcing compliance with the Java Language Specification, and
    thus rejects import statements that import a type from an unnamed namespace.
    For example, if you have an import statement like the following, the compiler
    expects the imported class to be in a package. Therefore, the compiler
    assumes that MyBean is a package and expects the package name to be followed
    by a period (.) and either a subpackage or a class. To resolve the problem,
    put the bean in a package.
    INVALID IMPORT STATEMENT:
    <%@page import="MyBean" %>
    VALID IMPORT STATEMENT
    <%@page import="MyPackage.MyBean" %>
    Q: Why do I get a package does not exist error message when the package exists?
    A: The problem might be that you have not mounted the web module at the
    correct point. You must mount the directory that is directly above the WEB-INF
    directory. For example, if you have the following directory structure
    you must mount the webApp1 filesystem. When you specifically mount
    webApp1, the IDE recognizes the filesystem as a web module. The IDE
    automatically mounts WEB-INF/classes, so that it is in the IDE's classpath,
    and provides the execute and deploy actions when you right-click on the
    WEB-INF node:
    allMyWebApps
    + webApp1
    ++ WEB-INF
    +++ Classes
    ++++ myPkg
    You can also get this error message when you do not put your Classes directory
    under WEB-INF. For example, if you put the Classes directory in web-info, you
    will get this error message.
    You will get this error if you have created a link under WEB-INF/classes
    to a package in another directory. Your package must physically exist in
    the WEB-INF/classes directory.                    
    Running Web Applications
    Q: Why do I get the 404 error message "The requested resource is not available"?
    Why do I get the error message "The requested object does not exist on
    this server"?
    A: If you get either of these errors on a servlet, check the servlet's entry
    in the web.xml. The entry should be similar to the following:
    <servlet>
    <servlet-name>myServlet</servlet-name>
    <servlet-class>org.alpha.beta.MyServlet</servlet-class>
    </servlet>
    <servlet-mapping>
    <servlet-name>myServlet</servlet-name>
    <url-pattern>/MyServlet</url-pattern>
    </servlet-mapping>
    The name can be any name as long as it is the same in both mappings.
    The class must be the fully qualified class name. The pattern
    must be a pattern that matches the URI that invokes the servlet. In
    this case, the pattern matches the URI http://localhost:8081/MyServlet.
    Q: Why do I get a Generated Servlet error "Class not found."
    A: This error can occur if the class is not in a package. To resolve the
    problem, put the class in a package.
    If the class is in a package and you still get this message,
    check the import statements in your JSP file. The import statement must
    specify the fully qualified class name (package name plus class).
    For example:
    <%@page "org.alpha.beta.CustomerBean" %>
    Q: Why do I get the error message "Unable to load class" when my JSP calls
    a class from a library?
    This message usually appears because the library's JAR file is not in the
    WEB-INF/lib directory. The server expects all of the web app's JAR files
    to either be in the WEB-INF/lib directory or in the server's
    shared library directory.
    For more information, search for the "File Location in a Web Module" topic
    in the online help.
    Q: Why do I get an error message during JSP compilation that a tld file is not
    found when the file is there?
    A: The problem might be that you have not put the tld file in the correct
    place. It should go in the WEB-INF directory.
    This problem also happens if have not mounted the web module at the
    correct point.
    You must mount the directory that is directly above the WEB-INF directory. For
    example, if you have the following directory structure you must mount the
    myWebApp1 filesystem. When you specifically mount webApp1, the IDE recognizes
    the filesystem as a web module. The IDE automatically mounts WEB-INF/classes,
    which in turn adds the path to the IDE's classpath and provides the execute
    and deploy actions when you right-click on the WEB-INF node:
    allMyWebApps
    + webApp1
    ++ WEB-INF
    +++ Classes
    ++++ myPkg
    Another cause of the problem could be that the uri in your taglib statement
    is incorrect. For example, this statement is wrong:
                        <%@ taglib uri="struts-html.tld" prefix="html" %> <- Incorrect
    Instead, it should be:
                        <%@ taglib uri="WEB-INF/struts-html.tld" prefix="html" %> <- Correct
    Q: Why do I get a java.lang.ClassNotFoundException when I run my JSP file?
    Everything compiles successfully and the source editor does JSP code completion
    for the class. However, when I execute, the runtime system can't find the new
    classes.
    A: There are several causes of this error. Here are some things to check.
    1. If the class is in a library, make sure the JAR file is in the
    WEB-INF/lib directory or the server's directory for shared libraries.
    Otherwise, make sure the class is in a package under the WEB-INF/Classes
    directory.
    When compiling, the IDE builds the classpath from the mounted filesystems.
    However, when you use the deploy action, the IDE only deploys the classes,
    libraries, and files that are stored in the mounted web module.
    2. Make sure all usebean statements use a fully qualified name for
    the class name.
    WRONG:
    <jsp:useBean id="myBean" class="MyBean" scope="request" />
    CORRECT:
    <jsp:useBean id="myBean" class="org.alpha.beta.MyBean" scope="request" />
    Q. Why am I getting a 500 Internal Server Error? My application compiled but
    when I try to run it, I get an Internal Server Error.
    A: There are several reasons for internal server errors. The "root cause" or
    the "Exception" information can help to narrow in on the problem. Here are
    some common causes:
    a) One common reason is that the compiled classes are not in the right directory
    or a required library (JAR file) is not in the WEB-INF/lib directory.
    When you compile, the IDE uses the classpath to find the resources. However,
    when you deploy an application, the application must strictly follow the
    web module directory structure:
    <document root directory>
    + JSP, HTML and other public files
    + WEB-INF
    ++ web.xml
    ++ <tld files>
    ++ classes
    +++ <pkg 1>
    +++ <pkg 2>
    ++ lib
    +++ <.jar>
    For more information, search for the "File Location in a Web Module" topic
    in the online help.
    b) If you are connecting to a database, make sure the driver is put in the
    server's shared library directory or common library directory.
    c) An error occurs when the server compiles the JSP into a servlet. For example,
    the import or usebean statement is not using the fully qualified class
    name for the bean. The following statements show an incorrect and a correct
    import statement.
    import="MyBean" << wrong
    import="com.myCompany.MyBean" << correct
    In this case, the "Exception" or "Root Cause" might be "Class <bean name> not
    found in import."
    Note that a bean must always be in a package. A bean cannot be put into the
    WEB-INF/classes directory. Instead, it must be in a WEB-INF/classes
    subdirectory.
    Accessing Databases from Web Applications
    Q: I put my database driver in WEB-INF/lib but I still can't access the
    database. What do I do?
    A: If your application performs queries or run statements through JDBC, then
    putting the driver in WEB-INF is sufficient. However, if you are connecting to
    the database through the server, you need to put the driver in the
    server's shared library directory or the server's common library directory.
    You must also set up a connection pool in the server.xml file. See the
    documentation for your server on the specifics, as the details vary for
    each server.

  • AFL App FAQs

    Is the 2 week free trial available to In-App Purchase customers?
    No. You are only eligible for the 2 weeks FREE trial when you subscribe to AFL Live Pass via www.afl.com.au/livepass
    Note: iOS users can get a 7 day trial when they take up a In App $4.99 Weekly subscription.You will then be billed $4.99 every 7 days, $14.99 every month, or $89.99 every 365 days, until you cancel your subscription. Your subscription will automatically renew unless auto-renew is turned off at least 24-hours before the end of the current period. To switch off your auto-renewal you need to open Settings on your Device, navigate to iTunes & App Store,
    and login to your Apple ID, where you can make changes to your subscription.
    What happens if I cancel my 7 day trial ordered through iOS before the end of the first 7 days?
    You will continue to have access just like a subscribed user, until the end of the 7-day period. After that, the account will be no longer have an active subscription and access to premium content will cease.
    I have just recently subscribed to AFL Live Pass on my iPhone, do I need to subscribe again on the iPad?
    All new and existing In App subscribers can restore an existing active subscription on up to 10 compatible Apple / Android devices by using the restore feature on the AFL Live Pass section and logging in with the same Apple or Google ID used to make the initial subscription.
    Please note that In-App subscriptions can only be restored on multiple devices belonging to the same platform; iOS on App Store and Android on Google Play.
    I've recently subscribed to watch live match videos but the app doesn't seem to recognise that I'm a subscriber. What do I do?
    On iOS:
    Check that you have a valid subscription In-App Store > Apple ID/Account > Subscriptions > Manage
    Check that you have downloaded AFL Live Official App from the App Store using the same Apple ID that has a subscription
    Launch AFL Live > Press Menu (3 lines in top left) > Subscribe > Restore and enter the same Apple ID that has a subscription and this should restore your subscription on the device
    On Android:
    Check that your device is linked to the Google ID that has a subscription under Device Settings > Accounts (the Google ID which hosts the subscription must be the Primary Account of the phone
    Check that you have a valid subscription by checking the AFL Live Official App in Google Play Store.
    To check this, launch Google Play > Open the Menu > Select My Apps, and check your Subscriptions.
    I get a "Regrant Failed" message when attempting to restore my subscription. What do I do?
    There are two possibilities:
    1. The App was downloaded with a different Apple ID. You will need to log out and log back in through the Settings option on the Device.
    2. It appears the download is faulty. Please delete and reinstall the App. You will need to use the Restore button, at the bottom of the subscription page, to re-link your subscription to the device.
    Why am I always required to update my app to the latest version before I get to use it?
    Mandatory updates are required in order to ensure that you can benefit from all the new features and bug-fixes that enhance the overall user-experience.
    How do I manage push notifications?
    You will need to open the AFL Live App, select Settings from the menu, and go to Notifications and switch on or off.
    All In-App subscriptions are billed directly via App Store (iOS) or Google Play (Android) not by Telstra. Please refer to the billing method attached to your existing app store accounts used to purchase the In-App subscription.
    Can I get a rebate if I don't like my In-App subscription?
    Unfortunately a rebate or refund is not available from Telstra if you decide that the In-App subscription is not the right product for you. However, you can cancel your subscription at any time during your subscription period and the recurring billing will stop at the end of your subscription period.
    If you're looking to request a refund, please refer to the relevant information below:
    Apple Refunds:
    In iTunes request a refund by clicking the “Report a problem” next to the app name in your purchase history.
    Google Refunds:
    Contact Google Support: https://support.google.com/googleplay/contact/play_request_refund_apps?rd=1
    How do I unsubscribe?
    If you subscribed In-App you will need to cancel your subscription directly through the relevant App store accounts.
    iOS Users with an In-App subscription go to: http://support.apple.com/kb/ht4098
    Android Users with an In-App subscription go to http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2583485
    If you have cancelled your subscription but continue to be charged:
    Check that you have not subscribed using an alternate email address by checking for confirmation emails from AFL Live Pass on your other email accounts.
    Check that you do not have another subscription under In-App Purchase (receipts are sent out by Apple App Store or Google Play).
    If above doesn’t resolve the issue, please let us know here

    Based on this it could be a location problem, I wasn't aware that there were different streams for each state, but it does make sense. Have a look at Patrice_Telstra's post which is about number 12 from the top here: http://crowdsupport.telstra.com.au/t5/AFL-Live/AFL-app-not-working/td-p/432667
    Can you also confirm the type of subscription you have? Was it through the AFL website or through the app itself?

  • BC template FAQ's  webb app issues

    Hi everyone,
    i am working in this web site template  at 124 YES and the webb app FAQ's ratings button does nothing, how can i fix the FAQ's ratings button to make results of ratings appear on the admin dashboard?
    This is the code its there:
    {module_ratingrank}{module_ratingfeedback}
    {module_ratingfeedback}

    here is the code i just accessed in the web apps module templates :
    {module_ratingrank}{module_ratingfeedback}</p>
    <p>{module_ratingfeedback}</p>
    <div class="comment-form">
    <h5>Comment</h5>
    <form name="catratingform79281" onsubmit="return checkWholeForm79281(this)" method="post" action="/RatingProcess.aspx?OID={module_oid}&amp;OTYPE={module_otype}">
        <div class="form">
        <div class="item"><label>Was this helpful?</label><br />
        No <input type="radio" name="Rating" value="1" /><input type="radio" name="Rating" value="2" /><input type="radio" name="Rating" checked="checked" value="3" /><input type="radio" name="Rating" value="4" /><input type="radio" name="Rating" value="5" />Very</div>
        <div class="item"><input type="submit" class="cat_button" value="Submit" /></div>
        </div>
        <script type="text/javascript" src="/CatalystScripts/ValidationFunctions.js"></script>
        <script type="text/javascript">
    //<![CDATA[
    var submitcount79281 = 0;function checkWholeForm79281(theForm){var why = ""; if(why != ""){alert(why);return false;}if(submitcount77393 == 0){submitcount77393++;theForm.submit();return false;}else{alert("Form submission is in progress.");return false;}}
    //]]>
    </script>
    </form>
    </div>
    and here is the original code for this webb app:
    <div class="comment-form"><h3>Comment</h3><form name="catratingform6237" onsubmit="return checkWholeForm6237(this)" method="post" action="/RatingProcess.aspx?OID={module_oid}&OTYPE={module_otype}"><div class="form"><div class="item"><label>Was this helpful?</label><br />No <input type="radio" name="Rating" value="1" /><input type="radio" name="Rating" value="2" /><input type="radio" name="Rating" checked="checked" value="3" /><input type="radio" name="Rating" value="4" /><input type="radio" name="Rating" value="5" />Very</div><div class="item"><label id="RFeedback">Do you have feedback? (Optional)</label><br /><textarea class="comment" name="Feedback" id="RFeedback" cols="10" rows="4"></textarea></div><div class="item"><label id="RFullName">Name (Optional)</label><br /><input class="cat_textbox_small" type="text" name="FullName" id="RFullName" maxlength="255" /></div><div class="item"><label id="RWebsite">Website (Optional)</label><br /><input class="cat_textbox_small" type="text" name="Website" id="RWebsite" maxlength="255" /></div><div class="item"><label id="REmailAddress">Email Address (Optional)</label><br /><input class="cat_textbox_small" type="text" name="EmailAddress" id="REmailAddress" maxlength="255" /></div><div class="item"><label>Enter Word Verification in box below &bull;</label><br />{module_captchav2}</div><div class="item"><input class="cat_button" type="submit" value="Submit" /></div></div><script type="text/javascript" src="/CatalystScripts/ValidationFunctions.js"></script><script type="text/javascript">
    //<![CDATA[
    function checkWholeForm6237(theForm){var why = "";if (theForm.EmailAddress) if (theForm.EmailAddress.value.length > 0) why += checkEmail(theForm.EmailAddress.value);if (theForm.CaptchaV2) why += captchaIsInvalid(theForm, "Enter Word Verification in box below", "Please enter the correct Word Verification as seen in the image"); if (why != ""){alert(why);return false;}theForm.submit();return false;}
    //]]>
    </script></form></div>""
    I supose someone tried to remove the fields of optional name, email adress, recaptcha etc, and then the form didnt work ,
    how can i do it, remove all the fields and just leave the "was this helpful" radio buttons and the submit button"?

  • AiO Remote app on iPad/iPhone does not find M1217nfw

    Hi,
    I have a M1217nfw setup on my WiFi network.  I can use Airprint from my iPad or iPhone to print on it - works fine.  However I want to use the AiO Remote app on my iPad or iPhone to scan documents from this printer to my iPad/iPhone.
    The problem is that when I try to use the app it tells me that it cannot find any printer!  I upgraded the firmware on the printer - still no go.
    I even tried to connect it using the HP Wireless Direct options - still no go.
    Treid to connect using the printer's IP address - still no go.
    According to the document http://h20564.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c03843137&sp4ts.oid=2... - the M1217nfw is supported by the AiO Remote app.
    Any help or clues would be greatly appreciated!
    thanks,
    vijar

    Hi @vijar,
    Welcome to the HP Support Forums.  I see that you would like to learn more about HP’s All-in-One Printer Remote app.
    I have included the HP All-in-One Printer Remote Mobile App FAQs document. It has a section dedicated to the printers that support this app and the Laserjet 1217nfw printer is not supported by the app.   I have notified the appropriate department regarding the document.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Live Photo FAQ, Help, and Support

    HP LIVE PHOTO
    HP Live Photo app - available on iOS and Android devices
    Make your photos come to life with HP Live Photo!  HP Live Photo is a free, fun, and easy app for iOS and Android that lets you share your experiences with friends and family by creating photos that launch short personal videos on a smartphone or tablet.  
    Share your Live Photos with friends and family by printing, ordering prints from Snapfish (US only), and via Facebook or email. 
    For more information on HP Live Photo you can:
     1. Watch this short video
     2.  visit the HP Live Photo app page.
    To install the app:
    iOS: App Store link  Look in the Apple App Store for HP Live Photo.  Available in English only at this time.    Supports iOS 6.0 and above.
    The app is designed for the iPhone, and can be run on the iPad2 and above and iPad Mini in 2X mode, and on the iPod Touch 5th generation.   If you want to install the app on your iPad2 or above, do not filter for apps that are designed for the iPad in the app store. 
    Android: Google Play Store link.  Available in English only at this time.  Supported at this time only on the following devices:
    HTC One
    HTC OneX
    Nexus 4
    Samsung Galaxy S2
    Samsung Galaxy S3
    Samsung Galazy S3 Mini
    Samsung Galaxy S4
    Samsung Galazy S4 Mini
    Samsung Galaxy Nexus
    Samsung Galaxy NoteII
    Sony Experia Z
    You'll find the following Help and Support information below: 
    FAQ - Frequently Asked Questions
    Help Printing Live Photos
    Troubleshooting Help for Creating, Sharing, and Viewing Live Photos
    How to get more Support 
     FAQ
    Can I see an example of what the app does?
    Yes.  Watch this short video, and the HP Live Photo also app includes a video and an example Live Photo you can print and view from the Live Photo app.  Go to Settings and scroll down to the Tools section and select “Print a Sample” to print the sample Live Photo and then view it with the app. 
    If I have a question about my Snapfish Live Photo order, who should I talk to? (US only)
    When you place a Snapfish order from the Live Photo app, you will receive an order confirmation from Snapfish to your email address.  Review that email to confirm your order and contact Snapfish if your order appears to be late or does not arrive, or you have questions about the quantities you receive after your order arrives.   Check your spam folder if you don't see the Snapfish order confirmation email in your inbox.  If you need assistance from Snapfish and cannot find your confirmation email, here is the US Snapfish Help and Support page.   
    What iOS devices support Live Photo?
    The iPhone, iPad2 and later, and iPad Mini, and iPod Touch 5th generation on iOS 6.0 and above.   The app runs in 2X mode on iPad devices.  Currently, HP Live Photo is supported in the US in English only.  
    Do I need an iOS or Android device to both create and view Live Photos?
    Yes.  Currently Live Photos may only be created and viewed on iOS or Android devices at this time.
    Can I use any video in Live Photo?
    You may use any video recorded on your mobile device using the video function, up to 45 seconds in length.  If the video is longer than 45s, the HP Live Photo app will allow you to select a 45 second or less segment from the video.
    Where are the Live Photo videos saved when I create a Live Photo?
    The videos for your Live Photos are saved over the internet to the cloud.  The original video on your device is not affected or modified in any way.  HP Live Photo is not a video backup solution, so be sure to save images and videos using your own storage solutions.   The live photo videos are not saved to your Facebook account. 
    When I share a Live Photo via email or Facebook is the video included in the email or post?
    No.  Only the Live Photo is included in the email or Facebook post.  The video is only accessed from the cloud when the HP Live Photo app is used to scan a Live Photo. 
    If I print a Live Photo to give to family/friends, how will the recipient know how to view it?
    The HP Live Photo app allows you to choose between printing just the Live Photo itself, or printing the Live Photo and a set of simple instructions for your recipient on 4x6 or 5x7 photo paper.  The instructions explain how to install the HP Live Photo app and view the Live Photo.
    Can I share my Live Photos with anyone? 
    Yes.  You can share with any friends/family using a live photo nametag.  Even easier, if you log into Facebook from the Live Photo app your Facebook friends are automatically enabled to view any live photos you share with them without having to enter your Live Photo nametag. 
    What is a Live Photo Nametag? 
    A Live Photo nametag allows you to share live photos with friends and family who are not a Facebook friend.   The Live Photo app will prompt you to create your own custom nametag. This nametag allows Live Photo users who are not your Facebook friends to view  your live photos. 
    Your nametag is printed on the bottom right corner of all your live photos.  When you share your live photo with someone who is not a Facebook friend, they can simply enter your nametag in the nametag field on the View screen of the Live Photo app, and then view any of your live photos you share with them.  This is a one-time operation - once your friend or family member enters your live photo nametag they will be able to view any of your live photos.  Anyone who is a Facebook friends can view your live photos w/out having to enter your nametag.  
    How do I print a Live Photo from an iOS device?
    You can print Live Photos from the Live Photo app on your iOS device in the same way you print other photos on iOS, using the built-in iOS Airprint feature. Airprint supports a range of printers from HP and other companies.  If you need help with Airprint, follow the steps in “How do I send a print job using Apple AirPrint?” section in these instructions. 
    How do I print a Live Photo from an Android device?
    Printing from Android devices is supported via the HP ePrint app, and is currently only enabled for HP printers. (See the next section for printing to non-HP printers or printers not supported by the HP ePrint app.)  The ePrint app must be installed separately from the Live Photo app, and supports all web-connected HP printers released in the past several years and many legacy HP printers.  If the HP ePrint app is not installed on your Android device you will be prompted to install it when you select the Print option in the Live Photo app.  For more information see the HP ePrint app in the Google Play store.
    Note on HP ePrint app Activation: After the HP ePrint app completes installing you will be prompted by the HP ePrint app to Activate it.  You do not have to complete the “Activation” step in the HP ePrint app to print to your local wi-fi connected HP printers.  HP ePrint app Activation is only required if you wish to print to HP web-connected printers on your HP Connected or HP ePrintCenter account, over an internet connection.
    Once the HP ePrint app is installed, when you select Print from the Live Photo app the HP ePrint app will be automatically launched w/the live photo displayed and ready to print.  All you have to do is select an HP printer on your wi-fi network, ensure you have photo paper inserted, and hit print.
    Can I print from my Android device to non-HP printers and HP printers that the ePrint app does not support?
    Yes.  There are some third-party printing apps available for Android devices in the Google Play store (one example is Printershare).  If your HP printer is not supported by the HP ePrint app, or if your HP printer compatible is not compatible with the HP ePrint app, you may be able to use a third-party print app to print your HP live photos.
    Send the photo to yourself via the Share via email option from Live Photo.  Then open the email on your phone and tap on the photo when it displays after downloading. Select the Android Menu option and choose Share. Your print app should appear on the Share list.  Select the print app and complete your print as you normally do using that app.
    Can I print Live Photos from my computer?
    Yes.  Simply share your photo via email from the Live Photo app to your own email address and then open the email and print the live photo as you normally do from your computer. You can print live photos from your computer to any printer you have attached to it that supports photo printing.
    Can I print Live Photos on plain paper?
    Always print Live Photos on photo paper to provide the necessary color, saturation, and depth for the best Live Photo experience.  You may have success printing on plain paper, but results will be much less predictable.
    Do I need a Facebook account to use HP Live Photo?
    Viewing: No. A Facebook account is not required to view live photos using the Live Photo app. 
    Creating: No.  A Facebook account is not required to create Live Photos.  You can create and share them using your Live Photo Nametag.  However:  If you create live photos without logging into Facebook, we cannot make your live photos available to you in the Live Photo app on other devices.  Any live photos you create on a device using just a Live Photo nametag will be added to your Live Photo gallery and available on other devices if you sign into the app using Facebook. 
    Do I need an internet connection to use this app? 
    Yes, HP Live photo requires an internet connection for launch/use. 
    I played the introduction video in the app but why is there no sound – what’s wrong?
    Make sure that you have sound enabled on your iOS device...if you are set to virbrate mode you will not hear audio with the video. 
    How can I provide feedback on Live Photo features that I’d like added or changed?
    In the HP Live Photo app, select Settings and scroll down to the Send Feedback option.  We would love to hear from you!  Note that this option is for feedback and is not monitored for support questions.  For support questions see the
    Printing Live Photos, Troubleshooting, and Support sections below.
    I am having an issue with the HP Live Photo app – where can I get help? 
    See the Printing Live Photos and Troubleshooting sections below.  If you can’t find what you need and would like to contact HP Live Photo support, see the Support section below. 
    PRINTING LIVE PHOTOS 
    Always print Live Photos on photo paper to provide the necessary color, saturation, and depth for the best Live Photo experience. 
    You can print from your iOS device on 4x6 or 5x7 photo paper using Airprint if you have an Airprint compatible printer.
    You can print from your Android device on 4x6 or 5x7 photo paper via the HP ePrint app if you have an HP wireless/Ethernet connected printer.
    Printing Live Photos shared via email on an iPhone/iPad using Airprint:   
    Long-press on the image in the email and select “Save Image” from the pop-up list of options and select the Save option.
    Go to your Camera Roll and open the image.
    Ensure you have 4x6 or 5x7 photo paper in your printer’s photo paper tray, or main tray if you do not have a separate photo paper tray, select the Action icon and choose the Print option. 
    If you need help with Airprint, follow the steps in “How do I send a print job using Apple AirPrint?” section in these instructions  
    More information on Airprint:
    - HP Airprint support forum discussion thread: Click here. 
    - All Airprint enabled printers:  http://support.apple.com/kb/HT4356
    Printing Live Photos shared via email on an Android device (requires HP printer):
    Tap on the image in the email to open the image.
    While viewing the image, select Menu>Share
    Select the HP ePrint app as the share target, or another print app that you prefer to use if you have one installed. If you select another print app, complete the print as you normally do.
    If you select the HP ePrint app it will open displaying the image – select Print in the HP ePrint app to print the image. Ensure you have 4x6 or 5x7 photo paper in your printer’s photo paper tray, or main tray if you do not have a separate photo paper tray, and select either 4x6 or 5x7 print size in the HP ePrint app settings.
    More information on the HP ePrint mobile app.
    HP ePrint mobile app FAQs:  http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&dlc=en&docname=c01923321
    Printing Live Photos shared via email on PC and Mac:
    You can also use the Email option to send a Live Photo to yourself, open the email on your computer and save and print the photo as you normally print photos on your computer. 
    On a PC, right-click on the photo in the email and select the Save option.  
    On a Mac, see this information. 
    If you need additional help printing photos from your PC, Click here.
    Printing Live Photos shared via Facebook:
    It’s usually easiest to save the photo from Facebook and then print it on your computer or device.
    Computer: Select the photo and select “Options>Download” to save the photo to your computer. 
    Mobile: Long-press on the photo and select “Save Photo” to save the photo to your device.
    After saving the Live Photo print it as you normally print on your computer or device.  
    Printing Photos Directly from Facebook on Your Computer:
    You may also want to try the HP Facebook Photo and Album printing option to print live photos from Facebook shares. 
    However, it may be simpler to save and print the photo from your computer or device using a process that you are more familiar with.
    https://apps.facebook.com/hpprint/
    TROUBLESHOOTING
    Create:
    Can I change the images that the app pulled from the video for the Live Photo?
    It is not possible to directly select a specific frame of the video to print as the Live Photo.  You can try the refresh button in the upper-right corner of the “Choose Image” screen to re-scan your video.
    What can I do if the HP Live Photo app is unable to find an image in my video for the Live Photo?
    The most likely reason for not finding an appropriate image to print for the Live Photo is that the content of the video does not provide enough contrast.  For example, a video of a white dog walking on the sidewalk, or black dog walking on asphalt.  The best way to try to resolve this issue is to shoot the video with more lighting to increase the contrast.  You can also try to include a few “still shots” in the video where camera and subject movement is minimized. 
    What if I don’t want to share the entire video?
    After you select your video, you can use standard iOS video trim functions within the HP Live Photo app to choose your desired begin and end points. 
    What if my video is longer than 45 seconds?
    The HP Live Photo app will display the video trim controls automatically with a 45 second segment selected so you can choose what portion of the video to include.
    Can I use a video from another source?
    HP Live Photo currently only supports videos created on your iOS device.
    It’s taking a very long time to save my Live Photo project.  What can I do to speed it up?
    Saving the project requires uploading both the video clip and the photo, and completing several tasks in the cloud to link the Live Photo to the video. Depending on the length of your video and the speed of your internet upload connection (which can vary significantly over time), this can take several minutes. 
    If you are on Wi-Fi and the save is taking more than five minutes or not completing, try changing to 3G or 4G, which usually have faster upload speeds than home or public Wi-Fi connections.  (Data charges may apply.)  You can also try using a shorter video clip.   (If you are interested, you can use services like www.speedtest.net to test your Wi-Fi and 3G/4G upload speeds.)
    How do I view or share Live Photos I’ve already created?
    Select the Live Photos option (icon looks like a small stack of photos) in the Live Photo app to view the Live Photos you have created.  Select one of them to view the photo and choose a print or share option. 
    How do I delete a Live Photo from my list of saved Live Photos?
    iOS:  Go to the Live Photo tab and slide your finger left-to-right on the Live Photo you want to delete.  A “Delete” button will appear – select it to delete the photo.
    Android: Select the Live Photo icon (at the top of the Live Photo app, looks like a stack of photos) to view your live photos.  Long press on a live photo a context menu will appear with Delete and Share options.  Select the Delete option.
    Share
    I’m having problems printing a Live Photo that was shared to me.   
    See the Printing Live Photos section above for general information and assistance with printing HP Live Photos.
    Can I use the app to view a Live Photo on my computer screen?
    Yes.  If you share the Live Photo via email or Facebook, recipients can use the HP Live Photo app to view the Live Photo on screen and see the video.  Results can be affected by the monitor display resolution and type, as well as ambient lighting.  
    My friend doesn’t have an iOS or Android device.  Can I share my Live Photo with her?
    At this time an iOS or Android device is required to view the videos associated with your Live Photos. 
    I just need the viewing instruction sheet – how can I print that?
    Go into app Settings and scroll down and select the “Print Instructions” option.  If you prefer not to print the instructions on 4x6 or 5x7 media, remove photo media from the photo tray before you send the print. 
    View:
    I have a Live Photo that does not play when I view it through the HP Live Photo app.  What’s wrong?
    Below are some reasons why this could occur:
    The photo is not an HP Live Photo.  Look for the small blue icon of a bird in the lower-right corner of the photo to confirm it is a Live Photo.
    The person who created the Live Photo must be either one of your Facebook friends, or you must connect to them by entering their nametag (printed on the bottom-right of the live photo) in the View screen in the Live Photo app.  
    The Live Photo needs to be printed on photo paper for best results.
    Ensure sufficient light is available for viewing, and minimize any glare or shadows on the photo.
    The creator of the Live Photo may have deleted the Live Photo project from their app.  Contact them to confirm it is still available.
    An internet connection that is too slow/unstable.
    Can I view Live Photos with other augmented reality apps?
    No.  HP Live Photo requires the HP Live Photo app to view the images and display the video.
    SUPPORT
    If you are unable to find an answer to your question in the FAQ, Printing Live Photos, and Troubleshooting sections above, you can get support via email for the HP Live Photo application at the following email address:
    [email protected]
    To ensure a quick resolution of your support question, please provide:
    A clear subject line - e.g., “Live Photo – printing problem”
    A complete description of your problem – what you are trying to do and what is going wrong.
    What iOS mobile device you are using
    Your printer make/model
    Note that we do not have the necessary information to provide support for photo printing on non-HP printers. 
    I am an HP employee.

    Connybelle wrote:
    My HP Photosmart 5514 is set up on wireless.  It will not let me print a picture from my computer.  No matter what I do, it tells me to insert a memory card.  I want to print what is in my pictures on the computer.  Any ideas?
    If you're trying to print from your computer to your printer via wireless, you have a basic printing question...You can get help for those types of questions in this forum:
    http://h30434.www3.hp.com/t5/Printing-Issues-Troub​leshooting/bd-p/PostPrint
    I am an HP employee.

  • OfficeJet 6310xi - recognized and functional with iOS ePrint app but not AIO app. Why?

    As noted - OJ 6310xi is on same netork as other printers and all computing devices.  The iOS app "HP ePrint" recognizes and allows printing to the 6310xi.
    The AIO Remote app will find all printers on the network except the 6310xi.  The 6310xi is not WiFi enabled and is not an "ePrint" printer, but it is networked to WiFi accessible network.  Works with one app, why not the other?  Am I overlooking a setting somewhere?

    Hi MedMarkCo
    I'm sorry to hear that you are encountering difficulties connecting your printer to different apps. 
    The HP ePrint app is designed to work with your home wireless network as well as with your mobile device's data access.  As you have your printer connected directly to your router via an ethernet cable is available on your wireless network for the app to "see" the printer.  For further information on the HP ePrint app I have included a link to the HP ePrint Mobile App FAQs document.
    I have done some research on the AIO Remove app you mentioned in your post.  I have included a link to their website and they have a way for you to contact them if you need assistance or have feedback.
    AIOR All In One Remote
    http://www.aioremote.net/home
    HP ePrint Mobile App FAQs
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01923321
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Re: HP All-in-one Remote app and HP 4620

    Hi
    I already have a HP B110a printer and have just bought an Officejet 7610 as I wanted A3 scanning and printing.
    I was using the old HP Printer Control app with my iPad 1 but I cannot get the app to see the new 7610 printer. It is definitely connected to the network as other computers in the network can find it, and the ipad is definitely connected to the same network and it can still find the B110a printer. I have tried updating to the new HP All-in-one Remote app but now find that I need iOS v6 or later which is not supported by ipad1. This is obviously very frustrating for me as I checked before I bought the printer that it would work with this app ( according to your web site, it does) and that I could run the new app on iPad 1. According to the web site and your FAQ for the app, it requires ios v4.3 or higher (I am running ios v5.1.1) Is it because the Officejet 7610 won't work with the old HP Printer Control app? If that is the case, then what is the solution to ipad1 users? Alternatively is it possible to still get the HP All-in-one Remote app running on iosv4.3 as this website still says it does.

    Hi BookerJ,
    Welcome to the HP Support Forums.  I see that you have some questions about using your iPad1 with the HP Printer Control app. 
    The information on iTunes is the correct information.  The HP All-in-One Printer Remote Mobile App FAQ document hasn’t been updated yet to reflect the most recent version of the app.  The document has been submitted for revision to reflect the new minimum iOS requirements of iOS 6.0 or later, for the updated app.
    One of the questions in the HP AiO app is “Why can’t my mobile device find a printer on my wireless network?”.  Please review the items in that list.  If the app is still unable to find the printer, please follow the steps in Apple’s Turn your iOS device off and on (restart) and reset document.
    I do not have any devices running the Printer Control version of the app to confirm whether it supports the Officejet 7610 printer.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Skydrive built in app wont let me update it and it doesn't work

    A day after the name change became official my built in skydrive app stopped working. Every time I click on the app it loads the clouds then goes to a message "This location can't be found, please try again later", then it flat crashes and I
    am back at the start screen. What the hell people, why? Also, why the hell can't I uninstall it then just re-install it? What on earth possessed you into believing that this app HAS TO BE BUILT IN, for god's sake Microsoft the damn thing is broken now and
    the only possible way I can think of to fix it would be to refresh the OS which I don't want to do because then I have to sit around and let it update all over again plus I would have to re-install my programs as well. I hope you not only fire the engineer
    who thought this was a good idea but I also hope you castrate him. This was truly a sad, unnecessary, stupid act to do. All you idiots had to do was make this no different from office 365 and I would have uninstalled it, re-installed it and probably saved
    us all the trouble. Also, it hasn't stopped me from using onedrive but the entire point of your built in app has become pointless, it doesn't work because of your name change for some reason and now I can't fix it without sacrificing a whole damn day to get
    back to where I am at. Would it be too much for you to make this onedrive app removable in your next firmware update? As of now, I have removed your office 365 because that was a pointless thing to have when I already have office 2007 but now I am stuck with
    this broken skydrive app that I can't fix, update, or remove without sacrificing my time. It is not easy re-installing a program like bluebeam revu you know and as of yesterday my photos app has now become just like the skydrive app, it doesn't work, my pictures
    are all there but the app itself keeps crashing. Seriously man, let us remove your trashy apps and let me re-install it already

    Hi,
    "A day after the name change became official my built in skydrive app stopped working"
    Did you point that SkyDrive changed to OneDrive?
    Did you move your OneDrive to another location or change its name?
    Please login OneDrive with web-based to check if you could access it successfully.
    Please refer to the following article to try the troubleshooter and check the service status:
    SkyDrive: FAQ
    http://windows.microsoft.com/en-in/windows-8/skydrive-app-faq
    Karen Hu
    TechNet Community Support

  • App for air printing for hp 4500 all in one

    Is there an app for printing from ipad2 to a office jet 4500? I know that there is one for an e4500

    Hi Walk1,
    Welcome to the HP Support Forums.  I understand that you would like to learn how to AirPrint to your HP printer.
    I'm presuming that you have the HP Officejet 4500 Wireless All-in-One Printer G510n. The printer doesn't support Apple's AirPrint but you are still able to print from the iPad.  I have included a document on printing from Apple devices to HP printers that don't support AirPrint. For additional reference I have also included the FAQ documents for HP's mobile print apps, HP ePrint and HP All-in-One Printer Remote.
    Printing from Your Apple Device with Non-Web-Enabled Printers (No Apple AirPrint or HP ePrint Suppor...
    HP ePrint Mobile App FAQs
    HP All-in-One Printer Remote Mobile App FAQs
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Print Control App for Iphone

    I have down loaded the HP Print Control App from the app store.  I am unable to connect to my macbook. I have spoken with Apple and they have indicated this is an hp issue Please help if anyone knows a way to mak this work

    Hi coolshooter,
    I'm sorry to hear you are having issues with HP's Printer Control app.
    To be able to further assist you can you please provide the following information;
    1)            What is the model/product number of your HP printer?
    2)            What operating system are you running on your MacBook?
    I have included some information regarding HP's Printer Control app from Apple and HP.
    iTunes Preview of HP Printer Control App
    https://itunes.apple.com/us/app/hp-printer-control/id469284907?mt=8
    HP Printer Control for iPad, iPhone, and iPod Touch
    http://www8.hp.com/us/en/products/smart-phones-handhelds-calculators/mobile-apps/app_details.html?ap...
    HP Printer Control Mobile App FAQs
    https://h10025.www1.hp.com/ewfrf/wc/document?docname=c03561640&lc=en&cc=us&dlc=en
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Is there an App for a Samsung Galaxy Tab 10.5 to be able to print to a HP Officejet Pro 8500

    I am in the market to purchase a Samsung Galaxy S 10.5 Tablet.  Samsung has told me that to be able to print from the tablet, I need to install an app recommended by HP.  I do not know where to go to find out if an app is available to make the printing from this tablet to my printer (HP Officejet Pro 8500) is available.  I do not want to purchase a tablet that I can not print from.  Any help will be appreciated.  Thank you.

    Hi Barb-8400,
    Welcome to the HP Support Forums.   I see that you would like to know if there is an app to print from your Samsung mobile device to your Officejet Pro 8500 A909a printer.
    Your printer supports printing using the HP ePrint mobile app when the printer and the table are both connected to the same wireless network. I have included the HP ePrint Mobile App FAQ document for reference. Please note that the HP ePrint app does require the mobile device being running Android 4.0 and up, the attached document has not been updated to reflect that recent change.
    Enjoy your new tablet!
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Camera app not working with logitech webcam with new windows 8.1 update

    My Logitech camera app was working fine before win 8.1 update.
    ALL drivers are updated.
    Camera works fine when I run Logitech program/software, just won't work with camera app included win windows 8.
    I just get a dark screen.
    I searched forums.  This appears to be a common problem.  Microsoft Techs just state uninstall camera app and reinstall.  But, this is an app that won't let me reinstall.  Plus, I search Microsoft Store and can't find the camera app.
    Any suggestions.
    Thanks

    I'm having more or less the same issue, but it extends beyond just the app. I'm replying here because this is the topic I was referred to by one of your support members on twitter and I'm trying to help keep things organized so that hopefully one day Microsoft
    can solve the issue.
    I have the Logitech Webcam HD C 525 which worked perfectly fine on my Windows Vista Home Premium machine. I recently built myself a computer and purchased Windows 8.1 complete (I heard that you could chose the OS language and as I'm living overseas I was really
    happy to finally be able to use Windows in English).
    I'm using Windows 8.1 64 bit and got around to installing skype on Christmas eve so I could video chat with my family back home. However, I ran into an annoying issue when trying to use the webcam. I installed the latest drivers and applications clean and straight
    directly from Logitech, plugged in the webcam and it was not detected.
    Following the troubleshooting info from Logitech, I then switched my camera from a USB 3.0 port to a 2.0 one, this shouldn't matter, but I tried it anyway. It changed nothing. I uninstalled and reinstalled the drivers multiple times with no change.
    After a bit of reaching out on twitter I had a friend suggest using ONLY the Microsoft drivers for my device. I COMPLETELY removed and deleted the device and drivers from my machine and then installed them using the info found here in the troubleshooting section:
    http://windows.microsoft.com/en-us/windows-8/camera-app-faq.
    I plugged my camera back into the 2.0 port and my camera flicked on for 2 seconds (preview included) then shut off again and told me it wasn't detectable. I opened Skype and it seemed ok. When it came time to actually Skype with my family skype could no longer
    detect my webcam. It flicked on and off briefly and told me it wasn't detectable.
    The current state of my webcam is that it is buggy and unreliable. Opening skype or the logitech app or ANY app that uses my camera yields the same result: an endless loop of my camera flickering on and off, and messages of "not detected" between
    images from my camera. The camera still works on my old computer normally, thus it is not an issue with the camera itself.
    I have read many people having my same issue with various webcams (not just Logitech because I briefly considered buying a Microsoft one) and the one thing in common was it was all on Windows 8.1
    As posted in a few posts above I downloaded and ran Process Monitor while I opened skype and my camera sat through the endless detect/non-detected issue it has currently. I hope I have the log information saved correctly (if not I can re-do it, it is not difficult
    to reproduce as it happens all the time). I could not figure out how to copy/pase the information in the log file, so here is a link to my log file:
    https://drive.google.com/file/d/0BznPyE0dem06eVJWRWdFVllhQTQ

  • How do I get the Apps onto one Ipad only for Creative Cloud??

    We've downloaded onto 2 imacs Creative Cloud Software and there are not problems at this stage.
    How do I get the Apps onto one Ipad only for Creative Cloud??
    regards
    Rod

    This was part of the original thread you responded too but I have branched out your discussion to make it more specific.  This is already discussed under the Touch Apps FAQ - http://www.adobe.com/products/touchapps/faq.html.  Here is the relevant excerpt:
    Customers who sign up for an annual membership to Creative Cloud or who buy a 12-month prepaid card at a retailer or online store will be eligible for a free month of Creative Cloud when they purchase and sign in from three qualifying Adobe Touch Apps from Google Play or the Apple App Store. This includes Adobe Collage, Adobe Debut, Adobe Ideas, Adobe Kuler, Photoshop Touch, and Adobe Proto.
    Customers who purchase an annual membership directly from Adobe and qualify for this offer will not be charged for the month of service following sign-in from their third Adobe Touch App. 
    Customers who purchase a 12-month prepaid card from a retailer or online store and qualify for this offer will have one month added to the duration of their membership.
    Creative Cloud members will be notified about their free month within 60 days of signing in to their third qualifying Adobe Touch App

  • NY Times Book  Review and Consumer Reports On Nook App

    I subscribe to these magazines on my Color Nook.  On the Nook App on my Ipad2, I get an error message saying they can't be dowloaded.  Why do the Ipad ads state you can read magazines on it when in fact there are several magazines that you can't download on the Nook App.  to buy the subscribpion on Ipad is much more expensive.

    BBrown3333 wrote:
    I subscribe to these magazines on my Color Nook.  On the Nook App on my Ipad2, I get an error message saying they can't be dowloaded.  Why do the Ipad ads state you can read magazines on it
    Because you can read magazines on it.
    when in fact there are several magazines that you can't download on the Nook App.  to buy the subscribpion on Ipad is much more expensive.
    I didn't see in the ad where it was stated you can read every magazine on earth.
    On the Nook App on my Ipad2, I get an error message saying they can't be dowloaded.
    So it's an error, which simply means it is not working correctly.
    This is a big difference from not being allowed to download them.
    You should review the Nook app FAQ here -> http://www.barnesandnoble.com/ebooks/help-faqs.asp#NOOKapp
    and contact B&N Nook support about the error.

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