In the middle of installing itunes an error comes up and says "Could not delete value C:\Program Files\Common Files\Apple\Mobile Device Support\CFNetwork.resources\da.lproj\from key Software\...\Folders. Verify that you have sufficient access to that key

That comes up but I look for the file on my computer and its not even there? I've had trouble updating/installing the new itunes for the last week any help would surley be appreciated.

Sorry I missed your post. Anyone else with the same issue should find useful resources at Troubleshooting issues with iTunes for Windows updates.
tt2

Similar Messages

  • I'm trying to install the new version, but each time during the installation, "Error writing to file: C:/Program Files (x86)/Common Files/Apple/Mobile Device/Support/AppleMobileDeviceHelper.resources/Info.plist." Keeps popping up. What am I doing wrong?

    I'm trying to install the new version, but each time during the installation, "Error writing to file: C:/Program Files (x86)/Common Files/Apple/Mobile Device/Support/AppleMobileDeviceHelper.resources/Info.plist." Keeps popping up. What am I doing wrong?

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • Itunes will not install. I get the error message "Error writing to file: C:\Program Files\Common Files\Apple\Mobile Device Support\com.apple.IE.client_main.dll     Verify that you have access to that directory."

    Itunes will not install. I get the error message "Error writing to file: C:\Program Files\Common Files\Apple\Mobile Device Support\com.apple.IE.client_main.dll     Verify that you have access to that directory."

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • TS1538 I do not have the Driver folder in this folder C:\Program Files (x86)\Common Files\Apple\Mobile Device Support like it says I should and myApple Iphone appears in Portable Devices. I tried uninstalling the driver and reinstalling it.

    I do not have the Driver folder in this folder C:\Program Files (x86)\Common Files\Apple\Mobile Device Support like it says I should and my Apple Iphone appears in Portable Devices only, not in Universal devices. I tried uninstalling the driver and reinstalling it. My Iphone is still not recognized by Itunes when I plug it in. I can see my photos in the internal storage folder on my Windows 7 system though. So I know my PC sees the device. The Iphoneis an Iphone 4 with IOS 6 installed. It was working fine until I had to reinstall my Windows system. Now Itunes does not see it. I've uninstalled Itunes and reinstalled it (64bit) to no avail. Where is the Driver folder article TS1538 talks about?

    Sorry I missed your post. Anyone else with the same issue should find useful resources at Troubleshooting issues with iTunes for Windows updates.
    tt2

  • When trying to uninstall Apple Mobile Device Support:  The Installer has insufficient privileges to modify this file: C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\com.apple.MobileSync.client.resources\ClientDescription50.plist.

    When trying to uninstall Apple Mobile Device Support:  The Installer has insufficient privileges to modify this file: C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\com.apple.MobileSync.client.resources\ClientDescription50.plist.

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • I am trying to download itunes on my computer and when its done downloading something comes up and says could not access network location %APPDATA%/

    i am trying to download itunes on my coumputer and when its done downloading its says could not access network location %APPDATA%/

    Let's try the following user tip with that one:
    "Could not access network location %APPDATA%" install errors

  • I get an error message when installing itunes with windows 8, error message is error occured while attempting to create the directory C:\program file(x86)\common files\apple\mobile device support\sync services\schemas\outlook.syncschema

    I keep getting an error message when installing iTunes with windows 8

    See the second box in Troubleshooting issues with iTunes for Windows updates.
    tt2

  • ITunes wont sync devices,says I need newer version of Apple Mobile Device Support what does that mean?

    I have the newest version of iTunes and when I sync it with my iPhone 4s with iOS7 or my 4th generation iPod touch is comes up with a pop up that says I need to uninstall the Apple Mobile Device Support and iTunes and get newer versions of both. However, I cant find Apple Mobile Device Support anywhere. Help would be greatly appreciated!! - Thanks

    Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.

  • ITunes 8.2 Apple Mobile Device Support does not install

    I am unable to complete the full 8.2 install on my machine - the AMDS component fails to install, although the rest of the packages go in successfully. Unfortunately, without AMDS, I can't sync' my iPhone 3G, nor my iPod.
    Having broken out the AMDS package from the 8.2 installer .exe, and tried to run it separately from the command line with logging enabled, the error appears to occur while trying to install the USB drivers themselves - the relevant lines are inserted here:
    DIFXAPP: INFO: ENTER: DriverPackageInstallW
    DIFXAPP: INFO: Installing INF file 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl64.inf' (Plug and Play).
    DIFXAPP: INFO: Could not open file C:\Windows\System32\DriverStore\FileRepository\usbaapl64.infamd64_neutralb6bcda7a7950fa43\usbaapl64.inf. (Error code 0xE0000003: The syntax of the INF is invalid.)
    DIFXAPP: ERROR: PnP Install failed. (Error code 0x3EE: The volume for a file has been externally altered so that the opened file is no longer valid.)
    DIFXAPP: INFO: Attempting to rollback ...
    DIFXAPP: INFO: No devices to rollback
    DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x3EE)
    DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl64.inf'
    DIFXAPP: ERROR: InstallDriverPackages failed with error 0x3EE
    DIFXAPP: RETURN: InstallDriverPackages() 1006 (0x3EE)
    CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    Action ended 21:16:25: InstallFinalize. Return value 3.
    Action 21:16:25: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    I'm unable to break open the .msi fully because it is apparently 'corrupt', although that doesn't seem to stop Windows having a go. That said, the little that I can peer into it, the relevant .INF file mentioned in the log appears to be zero length.
    Backing out the full install and downgrading to 8.1.1 seems to work fine, except that now MobileMe won't work because it's keyed to iTunes 8.2!!
    Has anyone else seen this problem? Has anyone else got a valid AMDS .msi file I can try?!
    Thanks,
    ANdy

    Maybe a little bit of forum necromancy going on here, but I thought it was worth posting for W7 RC users. aclc's post got me thinking about this tonight when I had issues updating my iTunes, and after some hard work investigating the issue, I figured out what has to happen. Basically aclc is exactly right with the root of the issue - I'm simply expanding the idea to involve instructions for those who can't afford to or won't be bothered with finding out the details of the solution.
    Please note that these instructions were written assuming you are using an administrator-level account on a 64-bit Windows 7 Release Client installation, but should help 32-bit users if they have the same experience - I have not tried this solution on a 32-bit box. This fix has been administered using iTunes 9, so I have personally verified this will work with that version of iTunes.
    iTunes 9 issue: iTunes requesting that you uninstall and reinstall for Apple Mobile Support after trying to install iTunes 9 on Windows 7 RC x64
    Resolution:
    By now you've already gone through the failed install on Apple Software Update, and may or may not have manually downloaded iTunes...I'm going to start from the beginning for the benefit of anyone who doesn't want to waste the hour and a half that I did to figure this one out (actually i detoured to read up on a few things for most of that time to feed my inner nerd, but I digress). Plus, this should help with retail Windows 7 users (provided Apple and MS haven't worked this out amongst themselves).
    1 - TURN OFF UAC
    a) Hit Windows Key + R to open the Run command box, type "msconfig", and hit enter or click OK.
    b) Go to the Tools tab, highlight Change UAC Settings and click the Launch button.
    c) Move the slider all the way down to the bottom to turn off UAC.
    d) Reboot your PC for the changes to UAC to take effect.
    2 - INSTALL iTUNES AND APPLE MOBILE SUPPORT THE RIGHT WAY (A.K.A. NOT LIKE THE INSTALLER TRIES TO)
    a) In Apple Software Update, go to Tools | Open Downloaded Updates Folder... (if already downloaded and the installation has failed)
    -or-
    Use the Download and Install Manually feature of the Tools menu (if you have not already tried to install via Apple Software Update)
    b) Locate the iTunes installer and the Apple Mobile Software Update installer. For me they were called:
    iTunes64.msi
    AppleMobileDeviceSupport64.msi
    c) Right-click one of the files identified in 2a. Select Properties, and go to the Compatibility tab. Check the "Run this program in compatibility mode for:" box and select "Previous Versions of Windows". Click Apply. Repeat for the other file in Step 2a.
    d) Run the Apple Mobile Device Support installer identified in 2a. With UAC and compatibility mode both turned off, you should have a clean install.
    e) IF YOU HAVE ALREADY INSTALLED iTUNES AND GOTTEN THE MESSAGE THAT YOUR MOBILE DEVICE SUPPORT IS NOT COMPATIBLE, DON'T PANIC - HERE'S THE FIX: Right-click the iTunes installer identified in 2a and select Repair. You should see a progress bar but will not have to go through a full install. Voila! Open iTunes, plug in your iPhone, and you should be good to go.
    IF YOU HAVE NOT YET ATTEMPTED TO INSTALL iTUNES, simply run the installer for iTunes identified in 2a.
    There you have it - this should do it for you and save someone the aggravation of figuring this out on their own.
    Don't forget to turn UAC back on if you need/want it on.
    Hope this helps!!
    ~NB
    PnT forever.
    Message was edited by: Nightborne

  • Apple Mobile Device Support Error in iTunes 8.2.0.23 FIX

    Okay, after I installed the 8.2.0.23 version of iTunes and tried to plug in my iPhone, I got a message stating essentially that the version of Apple Mobile Device Support is wrong, and to uninstall AMDS and iTunes and reinstall them. Of course, after doing that, it still gave the error.
    After hours of trying things and coming up with nothing with Apple Tech Support, this finally fixed the problem. I don't know if it'll help anyone, but if it does, great!
    You will need:
    1. The previous version of iTunes - 8.1.1
    http://www.oldapps.com/itunes.php
    2. The current version of iTunes - 8.2
    http://www.apple.com/itunes/download
    3. WinRAR
    http://www.rarlab.com/download.htm
    This is what I did that worked:
    1. Delete the folder "C:\Program Files\Common Files\Apple\Mobile Device Support"
    2. Using WinRAR, extract "applemobiledevicesupport.msi" from the 8.1.1 iTunes installer file to your desktop.
    3. Run applemobiledevicesupport.msi to install the previous version of Apple Mobile Device Support. This won't jive with iTunes 8.2. If you try to run it, you'll just get the old error message.
    4. Using WinRAR, extract "applemobiledevicesupport.msi" from the 8.2 iTunes installer file to your desktop overwriting the old version.
    5. Run applemobiledevicesupport.msi to intstall the new version of AMDS over the previous version.
    6. Start up iTunes.
    7. Plug in iPhone
    It should now recognize the device.
    Let me know if it works for ya!
    Erik

    Hi Erik,
    Your basic suggestion actually worked for me. But this is what I did for others who are having issues removing/installing etc.
    1. Download the latest iTunes 8.2. You should end up with a file iTunesSetup.
    2. If you dont already have WinRAR, download free copy from http://www.rarlab.com/ and install.
    3. Right click on iTunesSetup and choose "Extract" to somewhere you know. eg C:\itunetemp
    4. Open up folder where you extracted iTunesSetup and double-click applemobiledevicesupport.msi
    5. It should ask you if you want to repair or remove... choose remove.
    6. REBOOT your PC.
    7. Go back to where you extracted iTunesSetup and double-click applemobiledevicesupport.msi and go through the install.
    8. Plug in your iPhone.
    If all is well iTunes should automatically start and start syncing your iPhone.
    Goodluck all!
    Cheers.

  • ITunes install fail -  Apple Mobile Device Support not installing - Windows 8

    So I have a Windows 8 Pro system, and I've had to reinstall iTunes. Anyway I've been completely unable to do so. It simply either gets an error and does not install (where does itunes store its installer log files so I can see whats happening?) at all or it gets to the part where its starting up services and it fails when its trying to install and start the Apple Mobile Device Support service and so when I start iTunes I get an error message like this one:
    "This iPad cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes"
    I've tried several times to uninstall and manually delete all the files related to itunes, but this has made no impact.
    I have no idea what to do. Reinstalling my OS and all the apps just to get iTunes back really isn't something i want to do.

    All sorted now.  Sorry b noir, but I cannot remember the error.  What I did was use the idea from another thread to copy the necessary files from one computer to another.  Fortunately I have a laptop on 8 so updated iTunes and coppied all the files from the /Program Files (x86)/Common Files/Apple/Mobile Device Support.  I then downloaded 2 programs to make the necessary registry entries.  This did not fully work so I searched the laptop registry for the version number of Mobile Device Support and then put it into the same desktop registry key.  This worked as I was now at the correct version.

  • Apple Mobile Device Support fails to install, remains unsolved.

    i came back to the forums after a coupld of months, and this issue is still unsolved, will support please read this and answer us, it seems i am not the only one with such problems. so i will repost this issue here hoping to find a solution.
    Thank you.
    Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
    Action 8:21:17: InstallFiles. Copying new files
    Action 8:21:18: MsiRollbackInstall.
    Action 8:21:18: MsiInstallDrivers.
    DIFXAPP: ENTER: InstallDriverPackages()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
    DIFXAPP: INFO: ENTER: DriverPackageInstallW
    DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
    DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
    DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
    DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
    DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
    DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
    DIFXAPP: InstallDriverPackages failed with error 0x52
    DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
    Action ended 8:21:20: InstallFinalize. Return value 3.
    Action 8:21:20: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Action 8:21:41: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Action ended 8:22:00: INSTALL. Return value 3.
    Action ended 8:22:00: ExecuteAction. Return value 3.
    Action 8:22:00: SetupCompleteError.
    Action start 8:22:00: SetupCompleteError.
    Action 8:22:00: SetupCompleteError. Dialog created
    Action ended 8:22:03: SetupCompleteError. Return value 2.
    Action ended 8:22:03: INSTALL. Return value 3.
    === Logging stopped: 1/11/2008 8:22:03 ===
    MSI (c) (10:8C) 08:22:03:595: Product: Apple Mobile Device Support -- Installation failed.
    now i went to the directory where the driverfiles should be, and paused the installation just before it starts rolling back and made a copy of the whole thing, the driver files are being extracted, and thinking it may have failed to find them, i restarted the installation and paused it after it extracted the files, copied over my backup files to where they should be, and resumed, same thing happened, failure again.
    I stopped all the services running, (msconfig / startup and services) and that still did not help, i went through my registry for every "apple" and deleted it, after uninstalling all apple products, that did not help, i ran windows install clean up and made sure that quicktime and itunes and apple updatea re not installed, did the whole thing again, no luck.......
    Can someone please tell me what is going on, i can run it just fine on my other machine, which is running windows xp pro as well, the only thing different i did on this one was that i plugged in the Iphone before installing the software, whereas i ran the itunes installer on that one before i plugged in the iphone, and yes, i did get the iphone driver as a camera at first, and i changed it later by pointing the update driver to the same directory where applemobiledevicesupport extracted the 3 driver files :
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
    and the files are usbaapl.cat , usbaapl.inf, and usbaapl.sys
    please look into this issue, i've done everything i could think of,
    Thank you.
    Windows XP Pro

    *"will support please read this and answer us"*
    These are user to user forums. Apple employees do not take part in them.

  • Apple Mobile Device Support fails to install ??

    Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
    Action 8:21:17: InstallFiles. Copying new files
    Action 8:21:18: MsiRollbackInstall.
    Action 8:21:18: MsiInstallDrivers.
    DIFXAPP: ENTER: InstallDriverPackages()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
    DIFXAPP: INFO: ENTER: DriverPackageInstallW
    DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
    DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
    DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
    DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
    DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
    DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
    DIFXAPP: InstallDriverPackages failed with error 0x52
    DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
    Action ended 8:21:20: InstallFinalize. Return value 3.
    Action 8:21:20: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Action 8:21:41: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Action ended 8:22:00: INSTALL. Return value 3.
    Action ended 8:22:00: ExecuteAction. Return value 3.
    Action 8:22:00: SetupCompleteError.
    Action start 8:22:00: SetupCompleteError.
    Action 8:22:00: SetupCompleteError. Dialog created
    Action ended 8:22:03: SetupCompleteError. Return value 2.
    Action ended 8:22:03: INSTALL. Return value 3.
    === Logging stopped: 1/11/2008 8:22:03 ===
    MSI (c) (10:8C) [08:22:03:595]: Product: Apple Mobile Device Support -- Installation failed.
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    I stopped all the services running, (msconfig / startup and services) and that still did not help, i went through my registry for every "apple" and deleted it, after uninstalling all apple products, that did not help, i ran windows install clean up and made sure that quicktime and itunes and apple updatea re not installed, did the whole thing again, no luck.......
    Can someone please tell me what is going on, i can run it just fine on my other machine, which is running windows xp pro as well, the only thing different i did on this one was that i plugged in the Iphone before installing the software, whereas i ran the itunes installer on that one before i plugged in the iphone, and yes, i did get the iphone driver as a camera at first, and i changed it later by pointing the update driver to the same directory where applemobiledevicesupport extracted the 3 driver files :
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    please look into this issue, i've done everything i could think of,
    Thank you.

    I have the exact same problem on my workstation and previously solved it by installing iTunes on a different computer and copying all the files and registry keys to my workstation. However, it didn't solve the problem when i tried to update to itunes 7.6 ...
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