Upgrading iTunes 9.2/Apple Mobile Device Support
When i try installing Itunes 9.2 and quicktime, it says, "Error writing to file: C:\Program Files\Common Files\Apple\Mobile
Device\Support\SyncServices\Schemas\Ca… Verify that you have access to that directory.
I try going into the file "de.lproj" but when i try to open it , it says "C:\Program Files\Common Files\Apple\Mobile
Device\Support\SyncServices\Schemas\Ca… is not accessible. The file or directory is corrupted and unreadable."
I have tried to delete it but says "cannot delete de.lproj: the directory is not empty" ive also tried deleting the file in safemode but it says the same thing.
Please help i want to be able to upgrade my ipod to iOS 4
I try going into the file "de.lproj" but when i try to open it , it says "C:\Program Files\Common Files\Apple\Mobile Device\Support\SyncServices\Schemas\Ca… is not accessible. The file or directory is corrupted and unreadable."
Good job with the diagnosis.
Try running a chkdsk over your C drive. There's instructions and a guided help in the following document:
[How to perform disk error checking in Windows XP|http://support.microsoft.com/kb/315265]
Does the chkdsk find/repair any damage? If so, are you able to successfully delete the file/folder in question now?
Similar Messages
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ITunes 8.2 Apple Mobile Device Support does not install
I am unable to complete the full 8.2 install on my machine - the AMDS component fails to install, although the rest of the packages go in successfully. Unfortunately, without AMDS, I can't sync' my iPhone 3G, nor my iPod.
Having broken out the AMDS package from the 8.2 installer .exe, and tried to run it separately from the command line with logging enabled, the error appears to occur while trying to install the USB drivers themselves - the relevant lines are inserted here:
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: Installing INF file 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl64.inf' (Plug and Play).
DIFXAPP: INFO: Could not open file C:\Windows\System32\DriverStore\FileRepository\usbaapl64.infamd64_neutralb6bcda7a7950fa43\usbaapl64.inf. (Error code 0xE0000003: The syntax of the INF is invalid.)
DIFXAPP: ERROR: PnP Install failed. (Error code 0x3EE: The volume for a file has been externally altered so that the opened file is no longer valid.)
DIFXAPP: INFO: Attempting to rollback ...
DIFXAPP: INFO: No devices to rollback
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x3EE)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl64.inf'
DIFXAPP: ERROR: InstallDriverPackages failed with error 0x3EE
DIFXAPP: RETURN: InstallDriverPackages() 1006 (0x3EE)
CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 21:16:25: InstallFinalize. Return value 3.
Action 21:16:25: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
I'm unable to break open the .msi fully because it is apparently 'corrupt', although that doesn't seem to stop Windows having a go. That said, the little that I can peer into it, the relevant .INF file mentioned in the log appears to be zero length.
Backing out the full install and downgrading to 8.1.1 seems to work fine, except that now MobileMe won't work because it's keyed to iTunes 8.2!!
Has anyone else seen this problem? Has anyone else got a valid AMDS .msi file I can try?!
Thanks,
ANdyMaybe a little bit of forum necromancy going on here, but I thought it was worth posting for W7 RC users. aclc's post got me thinking about this tonight when I had issues updating my iTunes, and after some hard work investigating the issue, I figured out what has to happen. Basically aclc is exactly right with the root of the issue - I'm simply expanding the idea to involve instructions for those who can't afford to or won't be bothered with finding out the details of the solution.
Please note that these instructions were written assuming you are using an administrator-level account on a 64-bit Windows 7 Release Client installation, but should help 32-bit users if they have the same experience - I have not tried this solution on a 32-bit box. This fix has been administered using iTunes 9, so I have personally verified this will work with that version of iTunes.
iTunes 9 issue: iTunes requesting that you uninstall and reinstall for Apple Mobile Support after trying to install iTunes 9 on Windows 7 RC x64
Resolution:
By now you've already gone through the failed install on Apple Software Update, and may or may not have manually downloaded iTunes...I'm going to start from the beginning for the benefit of anyone who doesn't want to waste the hour and a half that I did to figure this one out (actually i detoured to read up on a few things for most of that time to feed my inner nerd, but I digress). Plus, this should help with retail Windows 7 users (provided Apple and MS haven't worked this out amongst themselves).
1 - TURN OFF UAC
a) Hit Windows Key + R to open the Run command box, type "msconfig", and hit enter or click OK.
b) Go to the Tools tab, highlight Change UAC Settings and click the Launch button.
c) Move the slider all the way down to the bottom to turn off UAC.
d) Reboot your PC for the changes to UAC to take effect.
2 - INSTALL iTUNES AND APPLE MOBILE SUPPORT THE RIGHT WAY (A.K.A. NOT LIKE THE INSTALLER TRIES TO)
a) In Apple Software Update, go to Tools | Open Downloaded Updates Folder... (if already downloaded and the installation has failed)
-or-
Use the Download and Install Manually feature of the Tools menu (if you have not already tried to install via Apple Software Update)
b) Locate the iTunes installer and the Apple Mobile Software Update installer. For me they were called:
iTunes64.msi
AppleMobileDeviceSupport64.msi
c) Right-click one of the files identified in 2a. Select Properties, and go to the Compatibility tab. Check the "Run this program in compatibility mode for:" box and select "Previous Versions of Windows". Click Apply. Repeat for the other file in Step 2a.
d) Run the Apple Mobile Device Support installer identified in 2a. With UAC and compatibility mode both turned off, you should have a clean install.
e) IF YOU HAVE ALREADY INSTALLED iTUNES AND GOTTEN THE MESSAGE THAT YOUR MOBILE DEVICE SUPPORT IS NOT COMPATIBLE, DON'T PANIC - HERE'S THE FIX: Right-click the iTunes installer identified in 2a and select Repair. You should see a progress bar but will not have to go through a full install. Voila! Open iTunes, plug in your iPhone, and you should be good to go.
IF YOU HAVE NOT YET ATTEMPTED TO INSTALL iTUNES, simply run the installer for iTunes identified in 2a.
There you have it - this should do it for you and save someone the aggravation of figuring this out on their own.
Don't forget to turn UAC back on if you need/want it on.
Hope this helps!!
~NB
PnT forever.
Message was edited by: Nightborne -
ITunes install fail - Apple Mobile Device Support not installing - Windows 8
So I have a Windows 8 Pro system, and I've had to reinstall iTunes. Anyway I've been completely unable to do so. It simply either gets an error and does not install (where does itunes store its installer log files so I can see whats happening?) at all or it gets to the part where its starting up services and it fails when its trying to install and start the Apple Mobile Device Support service and so when I start iTunes I get an error message like this one:
"This iPad cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes"
I've tried several times to uninstall and manually delete all the files related to itunes, but this has made no impact.
I have no idea what to do. Reinstalling my OS and all the apps just to get iTunes back really isn't something i want to do.All sorted now. Sorry b noir, but I cannot remember the error. What I did was use the idea from another thread to copy the necessary files from one computer to another. Fortunately I have a laptop on 8 so updated iTunes and coppied all the files from the /Program Files (x86)/Common Files/Apple/Mobile Device Support. I then downloaded 2 programs to make the necessary registry entries. This did not fully work so I searched the laptop registry for the version number of Mobile Device Support and then put it into the same desktop registry key. This worked as I was now at the correct version.
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ITunes 9.1: Apple Mobile Device Support failure
iTunes was working fine for my on my Windows Vista Home Premium 64-bit laptop since I got my iPhone in November, including though all updates until 9.1. Using the standard Apple Update program, I chose to update iTunes and Quicktime. It downloaded the files and started the installation process. I initially did not watch all the process of the installation, but I was not given any errors upon completion. I then plugged in my iPhone and a message popped up that "Apple Mobile Device Support" was outdated and I needed to uninstall both Apple Mobile Device Support (I'll refer to it as AMDS for short) and iTunes and then re-install iTunes. I attempted to uninstall AMDS and it failed to uninstall. iTunes uninstalled without an issue. I finally used a program called "Perfect Uninstaller" to uninstall AMDS and clean the registry of its presence. It was finally gone. After a reboot, I tried to install iTunes again. This time, I watched the installation process. At one point, the progress bar went backwards as it "rolled back changes". It then proceeded to install other stuff. I again got no errors or notifications that there was any failure in installation, yet AMDS did not install... apparently the process that rolled backwards. I saw some support give an order of uninstall, so I uninstalled iTunes, QuickTime, Apple Software Update, Bonjour and then Apple Application Support. I again rebooted and attempted re-install of iTunes. Still no AMDS. I found the location Apple Software Update had stored files and attempted to run AppleMobileDeviceSupport64.msi. This went through the installation process and ended up failing... not giving a reason for failure, just that it failed. I then cleared as much as I could find other than my music and applications library of all Apple software. I still get failure after failure... but only AMDS is failing to install. Any ideas?
I realize I've not gotten a response, but in case someone is silently observing the issues I've been facing, I was looking through my log file more (thousands of lines) and think that giving a larger view of the log may help...
AMDS.log:
Action 13:18:25: MsiInstallDrivers.
DIFXAPP: ENTER: InstallDriverPackages()
DIFXAPP: INFO: 'CustomActionData' property 'DIFxApp Version' is '2.1'.
DIFXAPP: INFO: 'CustomActionData' property 'UI Level' is '5'.
DIFXAPP: INFO: 'CustomActionData' property 'componentId' is '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'.
DIFXAPP: INFO: 'CustomActionData' property 'componentPath' is 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\'.
DIFXAPP: INFO: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: INFO: 'CustomActionData' property 'installState' is '2'.
DIFXAPP: INFO: 'CustomActionData' property 'ProductName' is 'Apple Mobile Device Support'.
DIFXAPP: INFO: 'CustomActionData' property 'ManufacturerName' is 'Apple Inc.'.
DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-872938631-3044593670-4220321646-1000'.
DIFXAPP: INFO: opening HKEY_USERS\S-1-5-21-872938631-3044593670-4220321646-1000\Software\Microsoft\Win dows\CurrentVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593} (User's SID: 'S-1-5-21-872938631-3044593670-4220321646-1000') ...
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x5)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl64.inf'
DIFXAPP: ERROR: InstallDriverPackages failed with error 0x5
DIFXAPP: RETURN: InstallDriverPackages() 5 (0x5)
Action ended 13:19:24: InstallFinalize. Return value 3.
Action 13:19:24: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: INFO: 'CustomActionData' property 'DIFxApp Version' is '2.1'.
DIFXAPP: INFO: 'CustomActionData' property 'componentId' is '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'.
DIFXAPP: INFO: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: INFO: 'CustomActionData' property 'installState' is '2'.
DIFXAPP: INFO: 'CustomActionData' property 'ProductName' is 'Apple Mobile Device Support'.
DIFXAPP: INFO: 'CustomActionData' property 'ManufacturerName' is 'Apple Inc.'.
DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-872938631-3044593670-4220321646-1000'.
DIFXAPP: INFO: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
DIFXAPP: ERROR: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Deleting services
Rollback: Stopping services -
Apple Mobile Device Support failed to install
I just downloaded the latest version of iTunes, however, the Apple Mobile Device Support program will not download. I have removed iTunes and re-installed it numerous times. When I plug my phone or iTouch in to my computer, it does not recognize it and tells me to uninstall and re-install the 64bit version. I have with no success. I am running Windows 7. I have followed all the advice I could find on the Apple Support site. Any suggestions or ideas would be greatly appreciated.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
HT1923 apple mobile device support will not uninstall
I'm trying to remove and reinstall itunes, the program "apple mobile device support" will not uninstall.
You could try downloading and installing 7-Zip (free) and downloading a fresh copy of the iTunesSetup.exe installer, unpack the installer into its components using 7-Zip then try installing AppleApplicationSupport again. It may still fail to install but you may get more useful error messages as to why not.
tt2 -
I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
Thanks for your help in advance....Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
Hi I'm not able to upgrade my Mac OS X 10.5.8 to itunes 10.5 Keep getting message "the following install failed. run pre upgrade script for apple mobile device support" contact software manufacture for assistance. any help please?
Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Geraldme too did you get any help?
-
Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Geraldme too did you get any help?
-
I was one this site for 20+ Days and found a fix for 10.2.1 when it failed. I Uninstalled all, following other attempts that failed, then installed latest Version from Apple iTunes 10.2.12. I then uninstalled Apple Mobile Device Support (AMDS) and installed AMDS from the older 10.0 version of iTunes. Success it worked. Today, I am now back to old problem, iTnes takes very long time to open and fails to see my device when connected (iPhone). I really only have iTunes for my iPhone no extensive library a few hundred CD's in music location and no podcasts. I have less than 6 moveis and want to update them now. I am willing to lose all in iTunes library if need be just to get computer to see G3 iPhone with iOS 4.2 and let me synch once again. I like security of backup too. It older iTunes may now not support, that too is OK. I still want to get the 3GS (no 4G desires, yet) and do not care if any of it is the latest from Apple as long as it works.
Hi Erik,
Your basic suggestion actually worked for me. But this is what I did for others who are having issues removing/installing etc.
1. Download the latest iTunes 8.2. You should end up with a file iTunesSetup.
2. If you dont already have WinRAR, download free copy from http://www.rarlab.com/ and install.
3. Right click on iTunesSetup and choose "Extract" to somewhere you know. eg C:\itunetemp
4. Open up folder where you extracted iTunesSetup and double-click applemobiledevicesupport.msi
5. It should ask you if you want to repair or remove... choose remove.
6. REBOOT your PC.
7. Go back to where you extracted iTunesSetup and double-click applemobiledevicesupport.msi and go through the install.
8. Plug in your iPhone.
If all is well iTunes should automatically start and start syncing your iPhone.
Goodluck all!
Cheers. -
"Apple Mobile Device Support" will NOT uninstall from my computer so I am still unable to upload iTunes. I have tried it multiple times in multiple ways and after the uninstall always fails. Solutions to this specific problem?
I don't know... A link to the official repair advice is given at the top of my user tip. There was a new build of the iTunes 11.1.4.62 setup file released yesterday which is supposed to install cleanly on any system still back on iTunes 11.1.3.8, however they are still giving the same advice for problem systems that have already been upgraded. I.e. the new installer won't repair a currently borked install.
You can download 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components, then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe or iCloud.msi). AMDS might not install right now, but you may get a more useful error message as to why not, and you might be able to run iTunes even if you can't update your devices at this stage.
tt2 -
I've been trying to upgrade to/install Itunes 10. When trying to do so, I get the error message: Install failed run preupgrade for Apple Mobile Device Support.
Per what I saw as a response to someone else who had a similar issue, I thought a fix might be to uninstall my existing Itunes, then try to re-install the Itunes 10. I tried that. However, I still get the same error message. Now, I have no Itunes.
I tried to email Apple, and they have not replied.
Anyone offer any solutions?me too did you get any help?
-
ITunes requires new version of Apple Mobile Device Support....
Hi - I have just bought an iPod touch. I a;ready have a classic and a nano but as iTunes 9 was out I thought I'd upgrade to that before syncing the new Touch. However now I get the error:-
iTunes requires new version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes agan.
So I did this following the procedure on the Apple Suport pages which referenced exactly this error message but from an earlier version (7 I think) of iTunes).
Basically, I used control panel to uninstall all the bits (including iTunes, Apple MDS, Quicktime and Bonjour) in the order it says. Rebooted, checked that program folders and files had really gone, downloaded a fresh copy of iTunes and installed - exactly the same error.
My Classic syncs fine. The Touch also syncs fine on a laptop I have on which I have iTunes 9.01 at the moment. The Touch is being detected because I get the USB conect sound and the error message in iTunes pops up as soon as it is connected.
The Apple Mobile Device Service is running (it was not running when I checked staright after the install, but I manually started it (it is set ot Auto start)) using .exe version 2.12.36.0
PC is a Windows Vista 64 running iTunes 9.02. The iTunes pack I downloaded was called iTunes64Setup so I'm guessing its the right one.
I always seem to be tearing my hair out when I get a new iPod or new iTunes. Not much left now so has anyone got any ideas?
Thanks very much,
StuartFound the solution in my case. I followed the Apple uninstall procedure again:-
http://support.apple.com/kb/HT1925
and found that the Apple Mobile Device Support did not uninstall properly. I needed to download an MS utility called Windows Installer Cleaup Utility
http://support.microsoft.com/kb/290301
(there was a post somewhere on here about it so thanks to that person).
When I rebooted, I found however that the Mobile Device Service was still installed and running and the installed files were present in C:\Program Files (x86)\Common Files\Apple.
So I Stopped the service (Control Panel, Administrative Tools, Services, Right click on the service and choose Properties, then click Stop. For good measure I also set it to Disabled (overkill) using the dropdown which will probably say Automatic when you look at it.
Then I found a Microsoft utility called SC.exe which is available in the Windows resource kit and can also be found here:-
http://www.petri.co.il/downloadfree_reskittools.htm
This is a command line tool, but easy to use. Unzip the sc.zip file, place sc.exe somewhere handy where you can find it from a command prompt and then open a command line (Start, Run..., type "cmd" Enter). Go to the folder where you put sc.exe and type the command:-
sc delete "Apple Mobile Device" (you need the quotes).
This deletes the service from the services list in the registry (you can check by closing the Services box and opening it again).
Now go to c:\Program Files (x86)\Common Files and delete the folder and subfolders called Apple.
OK - should have given your system a full clean out.
Then reinstall iTunes.
That was easy - but I guess I can forgive Apple for not being able to upgrade a version of iTunes without messing up - it's only version 9.0 after all, I'm sure it'll be OK in the next release. Seems like they're learning some tricks from Microsoft.
You folks in the US and Canada are luck however because you can get some help with this stuff. There's no help from Apple if you're in the UK. -
Itunes 12 saying a newer version of Apple Mobile Device Support needed
Hi
I have upgrade my windows 7 machine to the latest version of Itunes. When i connect my 5s (running iOS 8.1.2) i get the following error. "Itunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes then install iTunes again"
My IPAD with the same iOS gets the same error.
I have uinstalled and reinstalled countless times. Rebooted both phone and PC. And still get the same error. If i try to install AMDS by itself or do a repair it always rolls back.
Any ideas?
Thank you.See the section Install missing components. Can you run the appropriate AppleMobileDeviceSupport msi?
If not, you could try logging the installation to see if you can spot any errors that you can correct. The following commands log the install of AMDS for edither 32 or 64 bit versions. They assume the .msi is at the root of drive C though you could edit accordingly. The option switch is slash el star vee for verbose logging.
msiexec /i C:\AppleMobileDeviceSupport.msi /l*v C:\Log_AMDS.txt
msiexec /i C:\AppleMobileDeviceSupport64.msi /l*v C:\Log_AMDS64.txt
You can triple-click a line to select all of it, then press Ctrl+C to copy, switch to the command box and click the icon at the top left of the window to access the paste menu.
The log files might provide further clues as to what is going wrong. I suggest using Notepad++ to review the logs. Look for words like "failed" in the log.
tt2
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