Inability to print or save and open certain PDF files

I am using Adobe Reader XI with Mac OS 10.9.4 and Safari 7.0.6. If I obtain a PDF file online -- for example, an IRS confirmation letter when I obtain a taxpayer ID for a client - if I attempt to print it, it is blank. If I save it on my desktop as a PDF and attempt to open it, I get an error message that it is not a supported file type or the file is damaged. However, I have no problem with PDF files I receive as email attachments, access via dropbox or similar vehicles, or save myself (for example, when printing a Word document, electing to save as a PDF).
This is a major problem for me - but Adobe doesn't offer phone support (even on a paying basis, such as Apple provides). Some weeks ago I was able to initiate a chat about it and told to reinstall, which I did with no change. Now I can't even find out how to initiate a chat because the only trouble-shooting support option is forums.
My email = [email protected]
HELP!
Thanks.

Hi, and thank you for your response.
Here is what you could try.
1.     Go to IRS.gov.
2.     Click on "current forms and publications."
3.     Enter "SS-4."
4.     That should lead to a fill-in form that states at the top that you can save the information.
5.     Fill a bit of arbitrary information in.
6.     Try to print. At that point, I can print, but the pages are blank.
7.     Whether or not you succeed, save as a a PDF on your desktop.
8.     Try to open. At that point, I get the error message I described.
I forgot to mention in my post, I think, that I was able to do the things I described that I need to do (and have in the past always been able to do on my computer) on my wife's computer, which is an Apple that has not been upgraded to Reader XI, Maverick, or Sarari 7.0.6.
As an aside, with the upgrade to Maverick, I've had extensive and ongoing problems with Apple's mail program, to the extent that I'm now assigned a "personal" senior technical analyst with his personal email and phone number. I feel honored, but I'd rather have a working system. As an attorney, my product is blocks of time during which I apply 40+ years of experience - but the result of all of this is that I am spending untold hours of unbillable time because of the (perhaps not unreasonable) problem software designers have of anticipating and resolving the literally of millions of interface problems their programs can have.
I have a question. I know that with Apple, when one is out of warranty and AppleCare, you can pay a nominal amount for telephone support for a given issue. I cannot find anything like that with Adobe.   Is there something? My on-line chat experiences with Adobe attempting to resolve the problems I am encountering were a complete waste of time.
Thank you for your help.
Tom

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