Inaccessible_boot_device with Lenovo T61

Hi
We have a problem with the Lenovo T61.
I explain :
When i make an image of this laptop, it's works fine. I can put it on
the same laptop, but when i what putting it on another T61, i have
INACCESSIBLE_BOOT_DEVICE when i reboot. Laptop are the same (chipset,
HDD, .....)
I tried this command (problem of geometry between Linux and Windows) :
- img d g before uploadinf image and note exact size
- img pd all
- img pv1 ntfs original size
- img pa1
- img rp server //server/vol/image.zmg a1:p1
Result is the same.
I also tried create a 30 Mb partition, and upload my image .... same
result.
My configuration : ZFD 6.5 SP2, Netware 6.5 SP5.
In Novell website, it's wrote i must patch my Zenworks with the IR1,
but i can't (because internal political problem, ...).
Have you a solution to my problem.
Thank's for your help.
KissKool
KissKool72

On Wed, 10 Oct 2007 08:10:26 GMT, KissKool72 wrote:
> Have you a solution to my problem.
it could be ir1... but check if the laptops have the recovery partition
still on.
If you have already compiled drivers or have linux.2 please put them on
http://forge.novell.com/modules/xfmo...ect/?zfdimgdrv
Live BootCd and USB Disk from Mike Charles
http://forge.novell.com/modules/xfmod/project/?imagingx
eZie http://forge.novell.com/modules/xfmod/project/?ezie
Marcus Breiden
If you are asked to email me information please remove the - in my e-mail
address.
The content of this mail is my private and personal opinion.
http://www.didas.de

Similar Messages

Long back-and-forth with Lenovo... any suggestions?

Below is a excruciatingly detailed record of my long struggle with Lenovo's customer support regarding my T61, for which I purchased a warranty that is good until June 26, 2010. This is the result of painstaking documentation all along the way; I have the actual case reference numbers and serial numbers, etc., if it would help anyone from Lenovo who happens across this.
On Monday, April 27, 2009, my T61 (7662-CTO) began
experiencing persistent crashes. The machine would give me a BSOD
(Blue Screen of Death) on occasion while in Windows. Despite repeated
installations of my graphic card's drivers (for the Nvidia Quadro NVS
140m), the problem continued to worsen. Eventually, the machine
refused to even boot up, throwing out a 'memory parity error' BSOD
soon after the Windows boot-up screen. Even my attempts at
reinstalling Windows (Vista Home Premium x86) did nothing to correct
the issues. It was increasingly apparent that I was facing a hardware
problem.
Since my machine remains under warranty, I called Lenovo's tech
support. After a bit of redundant troubleshooting (he asked me to
reinstall drivers that I had already installed multiple times), the
support agent agreed to send out a box and have the machine shipped
out to EasyServ in Tennessee. Reluctantly, I agreed and sent the box
off. This was Lenovo case reference number 1.
The service was amazingly quick, as I had the machine back in just
over 36 hours. That I appreciated. I was less grateful for the state
of the machine upon its return. True, the BSOD/graphics card issues
had apparently been addressed; the form letter returned with the
laptop claimed that EasyServ 'Quality Technician' A. Rios had replaced
the 'PLANAR CARD ASM EXTERNAL VIDEO' --part number 41W1489. Glad to
have my machine back for work, I once again reinstalled Windows Vista.
Yet I soon realized that the machine had another serious problem.
Putting my T61 into sleep was a risky proposition; within several
minutes, all indicator lights would blink off, and the machine would
offer no signs of life. Pushing the power button did nothing.
Replacing the battery did nothing. Whether plugged in or not, the
machine refused to respond. Repeated power button pushes would
occasionally rouse the machine to 'life,' but as soon as it dropped
into sleep mode again, it would eventually drop dead.
Increasingly unhappy, I called Lenovo support again. They apologized
for the continued faulty hardware and sent out another overnight box
for the return freight to Tennessee. I dutifully shipped the T61 out
again--this was case reference number 2. Once again, the machine
zipped through EasyServ very quickly. It came back 2 days later, with
a "Repair Action Report" form that indicated that M. Anderson had
service the machine. Checked off were boxes for "system board/planar"
(though what exact part was replaced was not indicated this time),
"updated BIOS/embedded controller," and "performed PC Doctor
diagnostics to ensure hardware functionality."
Assured that my problems were (finally!) fixed, I set to reinstalling
Windows. I did all the little software installations and tweaks that I
need to get work done on my new machine. But once everything was set
up, another problem popped up its ugly head. When I did anything that
required some processor power (say, watching video online or running a
virus scan), the machine would mysteriously and spontaneously freeze
up and drop itself into sleep mode. When roused from its stupor, the
machine would immediately give up and return to sleep. Aggravated, I
tried yet another fresh install of Windows and was astonished to find
out that Vista refused to install properly, citing an 'incompatible
hardware' error.
Needless to say, I called Lenovo support once again (case reference
number 3). The first technician I spoke to demanded
that I remove the hard drive I had placed into the machine with the
one originally shipped with the T61. I protested that this was the
Seagate Momentus 7200.2 (200 GB), and it was unlikely that it was the
source of the problem (since the original hard drive had been the
Seagate Momentus 7200.1 (60 GB). But apparently having no choice, I
gave in. We ended our call, I opened up the machine, and swapped hard
drives. I also went ahead and pulled out the extra RAM I had put into
the box--anticipating the next technicians' likely protests. When
Windows gave me the same errors as before, I called Lenovo back. I
explained the whole situation, going back to the video card
replacement that started the whole series of issues. When I explained
how I had attempted to reinstall Windows, the technician repeatedly
asked me if I had changed the boot order on the machine. "No," I
answered. "You don't actually need to. The BIOS throws up a 'Press any
key to boot from the CD/DVD drive' prompt." There was a short pause.
"Did you change the BIOS boot order?" I rolled my eyes and eventually
capitulated to the technician's request. After thus proving that I
actually did know how to boot from my DVD drive, the technician asked
about my installation disc. "You don't have the Rescue and Recovery
discs?" he asked, obviously confused. "No," I answered. "The only disc
I received with my laptop was a clean Vista install/upgrade disc."
There was a long pause, after which the technician insisted that I use
the Lenovo-issued R&R discs.
After receiving said discs through UPS (4 days later), I tried things
again. The Lenovo R&R program was able to successfully re-image my
hard drive with Vista Home Premium. But the odd spontaneous sleep
problem remains. Determined to receive the 'incompatible hardware'
error I had received before, I tried reinstalling with the vanilla
Vista disc; this time, the installation proceeded without a hitch, and
this is the OS that's installed now on the machine. Yet the sleep mode
problem remains. After monitoring system temperature during
high-intensity computing (i.e. running virus scan, Windows Defender
scan, and HD online video all at the same time), it seems likely that
there is some sort of overheating issue. The machine (specifically, the "ACPI Thermal Zone," according to the temperature-monitors program I used) occasionally leaps to 97 degrees Celsius and higher, and this seems to correspond
to the shut-downs.
Eager to avoid another EasyServ roundabout, a new technician and I agreed that taking the T61 to a licensed Lenovo warranty service provider would probably be the best option. He offered the Duke Computer Repair shop as my first option. "Great!" I thought, "I'm a Duke student; this should be relatively painless." What the Lenovo rep. DIDN'T tell me was that Duke charged $90 to work on any machine that wasn't bought through their Computer Store. I discovered this when I drove to the Duke repair shop and talked to the people there (who were, admittedly, apologetic and very willing to offer advice). Not excited about shelling out cash to have my warranty honored, I opted to take the laptop to the next nearest authorized Lenovo warranty service provider. This was a 25-minute drive for me, but I had few other options that didn't involve a $90 service charge. Choice received the machine in on Tuesday, May 19th.
The Lenovo-approved warranty service technician here was remarkably helpful and engaged. He WAS able to reproduce the problem; the laptop aborted into sleep when the CPU was pushed, just as it did for me. Roger also ran a full diagnostic, but his diagnostic did not return any hardware failures that he could replace. He 'discharged the capacitors,' holding the power button down for a full 30 seconds (a process similar to what brought the laptop out of its dead state under case reference number 30TQLB5 above. This seemed to resolve things, he explained, and he encouraged me to take the machine home and see how things went. Unfortunately, the issue persists; pushing the CPU to 100% drops my T61 into sleep mode, often repeatedly
I called Lenovo again. The technician demanded that I install the Power Manager and power management driver from Lenovo before we proceed any further. I resisted, convinced long ago that the machine was suffering a hardware issue, NOT a driver issue) and asked to speak to the technician's supervisor. He said, "Fine," and abruptly dropped me to being on hold. Fully fifteen minutes later (I timed this), another technician picked up, entirely unaware that I had spoken to anyone else or that I was "waiting" for a supervisor. I do not know if I was actually in queue to speak to that first technician's supervisor, or whether that technician had grown tired and decided to relegate me to hold music limbo. The second technician decided to open a new case (my fourth case reference number). He, too, demanded that I install the relevant drivers. Relucantly, I hung up and installed the driver and Power Manager utility.
The problem persisted. In fact, after the installation, the machine went into sleep twice during the startup process--before I even reached the Vista desktop. I called Lenovo back. Running through his protocols, the technician asked whether I had updated the BIOS (the second EasyServ service had done this, and I had double-checked this when I got the machine back). He asked again whether I had actually installed the Power Manager and power management driver. I had. The technician then gave me the equivalent of a shrug. "We could send it back to the depot," he offered, referring again to EasyServ. When I explained (again) that the Lenovo-approved warranty service provider had run all the relevant diagnostics, found no replaceable part, and acknowledged that a problem remained. When I asked the technician on the line about a possible system replacement, he was quick to claim that his department--the system support specialists--could not do this. He shrugged me off and suggested that I call the sales department about any sort of replacement or refund. "And will they have access to my case reference information?" I asked, incredulous that he was referring me to sales--two full years after the machine's actual purchase. "I don't know," he answered. "All I know is that I can't do anything else."
It has now been three and a half weeks since my machine first began having major issues. This laptop has been to EasyServ twice and come back each time with new hardware-related issues. It has been taken to a Lenovo-approved warranty service provider, who acknowledged and reproduced the problem but was unable to repair it. I have called Lenovo's customer support number at least a dozen times and spent HOURS giving case reference numbers, explaining and REexplaining my issues, and waiting on hold. I have gotten little actual work done in these past weeks. I have reinstalled or reimaged Windows at LEAST 10 times. My school fieldwork requires me to have a working machine. I also enrolled in lynda.com's online tutorials for the month of May (through Duke University), but these extended, unresolved problems have cost me dearly. If there is anything that anyone on these forums can do, please help. Help me get my warranty honored. Please, help restore my faith in the Thinkpad legacy.
Thanks for your time.
Matt Hauger
IBM/Lenovo customer
Durham, North Carolina
Solved!
Go to Solution.

TPFanControl reads the temperatures reported by your ThinkPad's "embedded controller"--which controls the fan speed. You can use it just for monitoring temperatures, you don't have to control the fan with it (read the documentation for the config file).
RMClock, among other things, plots cpu frequency, voltage and temperature vs. time. This can be useful to observe when your cpu is throttling itself to avoid overheating. You can also use RMClock to undervolt your cpu to lower temperatures. But you shouldn't have to do that to prevent the problems you're having.
mprime in torture test mode will stress your cpu and memory. You can run this while monitoring your system temperatures. At the very least, running the mprime torture test should quickly tell you whether your unwanted sleep is indeed correlated with cpu activity.
Results of Your Ideal Business-Class Laptop survey, concluded 2009-07-29.
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What ssd should i get for my lenovo t61 please advise

what ssd should i get for my lenovo t61 please advise i like the samsungs , will sata II work on it ?

Skip the Samsung!
The SSD Anthology: Understanding SSDs and New Drives from OCZ
http://www.anandtech.com/storage/showdoc.aspx?i=3531
The SSD Update: Vertex Gets Faster, New Indilinx Drives and Intel/MacBook Problems Resolved
http://www.anandtech.com/storage/showdoc.aspx?i=3535
I would go with Intel X25-M 80GB SATA MLC SSD $393.00
http://www.newegg.com/Product/Product.aspx?Item=N82E16820167005
Drives like the Samsung don't make a good main drive replacment yuo will see noticable pauses in applicatipon web browsing is one place where the pause is very noticable but people blame internet transfer instead of their hdd pausing while doing a file update.

Lenovo T61 Backlight Problem !

Hi, so i bought a notebook Lenovo T61 last year in september. The model is 6459CTO with a 15.4 WSXGA screen. This is how it shows on the packing list.
15.4 WSXGA- TFT
So 25 days after warranty expired the notebook screen died. How **bleep**ty is that ? When i turn on the notebook, i only see very dim thinkpad on the screen and then it gets completely dark. After researching, I am quite sure its either the inverter or the backlight. Since i am a college student i cant really afford getting it fixed so i have to do it myself.
Can anyone help me find the backlight ? I tried finding the backlight online but no success. Also it would be great if someone knows how to open up the notebook LCD and replace the backlight. I have all the required tools including the solder. Please help me out !!! Thanks

Welcome to the forum!
Before you start pulling that T61 apart, let's review a couple of things:
a) Does it have Intel or nVidia graphics?
b) Does it display anything on external monitor?
c) Was the LCD reddish/pinkish on initial boot before this last episode?
While it may very well be the inverter or backlight (more likely) you may also be looking at a motherboard problem. That's why I'm asking whether the machine displays on external monitor.
Replacing a backlight is NOT a job for a novice, take it from someone who's done it in the past but chooses to have it done by another party nowadays...
Good luck and let us know.
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

Lenovo T61 windows 7 Problems

Hello
I would like to write something about my problem and I would appreciate any suggestion you might have, but I would like to solve this without having to reinstall. That is due to personal issues. I just don't have luxury of time for that..
I have IBM Lenovo T61 with 3GB RAM, nVidia Quadro 140m and when it was bought, it had Windows Vista. All the drivers were working finely and I had no problem. But then the other day I bought an upgrade for my vista and let it be upgraded to Windows 7 and unfortenately few things stopped working. The whole laptop is suddenly very slow, audio is stuttering (all sounds, even system or winamp is being interrupted by clicks which are kinda constant and I can't get rid of them) and video seems to be blurry. I've already tried to check BIOS for any bad setting (didn't find any, doesn't mean there isn't one I didn't notice tbh), reinstalled nVidia drivers and even sound drivers. The video seems more smooth now but windows is still slow as hell.
Please help

Have you tried installing ThinkVantage System Update for Win 7 and letting it pull down the appropriate drivers?
ThinkVantage System Update 4.0
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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[SOLVED] Lenovo T61 will not go to standby/suspend

Hi All -
My Lenovo T61 will no longer suspend/standby. It seems like its going to, half-moon begins flashing but then it seems to come back to a halfway state and I see "Syncing Filesystems" on the screen... Any clues as to where I should look to gain some insight here? FWIW this only started happening recently, it was working great for a long time beforehand.
Thanks,
Archieman
Last edited by Archieman (2011-08-09 02:58:23)

Archieman wrote:
majeste wrote:
Archieman wrote:UPDATE: A very similar issue started happening on my Lenovo X61 now too. What the heck is going on here???
I have the same problem in T410, but I can not solve it with your method.
I wonder if it affects all thinkpad models...
Can you solve it in both in T61 and X61 by "rmmod vboxdrv"?

Official 2009 Lenovo T61/T61p Nvidia Video Drivers: Please Consider One Last Update for the Road

The title of this new thread says it all ..... 3 years since the last offical Lenovo T61/T61p Nvidia Video Driver Package release ..... a virtual lifetime in computer science years.
I'm looking for advice on how to best lobby the technical folks at Lenovo (by phone or here on the Forums) for one last official Lenovo "Nvidia" video driver update for our T61 and T61p units.
Lenovo's most current "ancient" 2009 Nvidia driver packages (found here),
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS001342
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS003876
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS003605
all leave quite a bit of 3D (and some 2D) performance laying out there on the table based on my own testing with current modern Nvidia reference drivers on a cloned test mule hard drive (and never once crashed with the newer Nvidia reference drivers under WinXP 32-bit or Win7 32 bit).
Most all the major 3D gaming benchmarks were nearly doubled, and most importantly, my real world qualitative performance experience seemed even greater than the nearly doubled quantitative benchmark results.
I'm wondering if starting this new thread would be of any benefit to encourage the good folks at Lenovo to consider one last update after 3+ years?
Before I go to the trouble of posting my results, it is my hope that Lenovo could simply try the latest Nvidia reference drivers for themselves, tweak them (if even necessary) and then issue one last offical T61/T61p Nivida driver package update for the road .... hundreds of thousands, if not millions, of T61/T61p w/Nvidia GPU units are still in reliable daily service.
http://www.geforce.com/drivers
Something to please consider.
Two (I used to have Five) - T61p 15.4" WS T9300 2.5Ghz units, August 08/08 Builds with FX570M Nvidia Graphics; ... One W520 i7-2860QM w/2000M Nvidia Graphics (most recent acquisition and stupidly fast); .... One - T42 4:3 15" Flexview 1.8GHz with ATI Graphics (still perfect for traveling); ... Two - T500 15.4" units both with ATI HD3650 Graphics.

Hi eecon
It is considered fortunate that Lenovo provides newer driver for newer OS even after the system was phased out. From what I know, most of the OEM / manufacturers do not provide drivers for newer version of Windows when the product is phased out.
Furthermore, graphic card vendors (e.g. NVIDIA, Intel, AMD, etc.) oftenly release new drivers and it is hard for manufacturers to catch up with them. Usually, the purpose of OEM providing new driver is to resolve existing issues. If you need performance, get newer drivers directly from vendors website.
Have a nice day!
Peter
W520 (4284-A99)
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Sound Enthusiast and Enhancement (Post comments, share mixes, etc.)
http://forums.lenovo.com/t5/General-Discussion/Dolby-Home-Theater-v4-for-most-Lenovo-Laptops/td-p/6...
http://forums.lenovo.com/t5/IdeaPad-Slate-Tablets/IdeaPad-Tablet-Sound-Enhancement-Thread/td-p/7150

HI! Firefox ask me to do update and now ia have 4,0 but now my laptops touscpad scroll not working? i have lenovo t61 and i m useing xp. What i must to to

HI! Firefox ask me to do update, and now ia have 4,0 but now my laptops touchpad scroll not working? i have lenovo t61 and i m useing xp. What i must to to

Hmmm, Norton extensions are broken again in Firefox 4.0.1. It seems that Norton didn't allow for Firefox 4.0 security updates when they updated their Firefox extension for Firefox 4.0. Norton says they'll have a fix in two weeks. A Norton user posted a fix in this forum thread.
http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Toolbar-not-compatible-with-FF-4-0-1/td-p/442788

Lenovo T61 no power

lenovo T61 stops, remove the power plug goes and stops on the battery and do the same please help

Are you saying that it does not work with the battery only?
( Funcţionează cu cablul de alimentare şi nu funcţionează cu baterie?)
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Lenovo T61 wont boot from disk or blue button but it will run pc doctor

So I had left my Lenovo T61 Laptop on overnight and I woke up to a black screen with some sort of error message about the hard drive. I have had previous error messages about the hard drive on a blue screen but it has always returned to normal when I switch it back on.
So after I try to turn it back on I get a blue screen about the hard drive, laptop resets and it wont start up normally.
This is what happens when I try to start it...
I have the option to press the blue button
after that Im on a black screen with the option to start windows normally or launch start up repair.
It doesnt matter what option I choose, a loading bar appears with 'windows is loading files...'
the next screen is another loading screen, 'microsoft corporation'
after it has been on this for over 5 minutes, the screen goes black and stays that way.
If I put in my restore disk (I have and boot from the drive it skips the option of starting normally or going to recovery center and starts on the loading screen (windows is loading files...) then goes to the 'microsoft corporation' loading bar, after a while it goes black and stays that way. I can hear the disk spinning and the disk is new without scratches.
If I put pc doctor in and boot from the cd, pc doctor comes up. I have ran the test twice and each time everything passed.
I had vista 32 on, and that is the recovery cds I have. I have used cd 1, 2 and 3 without any sucsess.
If one person gives me the correct this without sending it to Lenovo I will paypal you £10 (basically buying you a beer)
Solved!
Go to Solution.

I hadnt tried that, I didnt know I could. When I did that test it came back with a 0000 error. I googled that and found a few thread on this forum saying its means the hard drive is on its way out. So its looks like I have to send it in.
Im not sure if this is the model number, but the type is 8898-AQG
If I try to run safe mode its starts loading files on a black screen. The last one its loads is
'Loaded: \windows\system32\drivers\crcdisk.sys'
I have no clue what that is, but it stops there.

T500 Problems and experiences with Lenovo's technical support / EZServ

After some issues and numerous calls to Lenovo's Technical Support, I just thought I would share my experiences here.
First off, I currently own a ThinkPad T500, which was designed to be a replacement for my older ASUS laptop.
While the ASUS laptop is still running okay, I have had a hard time trying to get the company to properly warranty the laptop. (they would make falsified claims that nothing is wrong with the laptop, so that they would not have to replace any parts - and when they do replace parts, they would simply create another problem and totally ignore the described problem.) The experiences were so stressful and disgusting such that I am sick of arguing with the company any further. My decision on the ThinkPad was based on that IBM/Lenovo is designed to serve business class customers and theoretically should have "business-class support". For this very reason, I have added the best warranty service they was offered to me at the time (3yr onsite + accidental). I am just guessing at that time I just wanted to get away from small companies and go to a company that would back their customers' laptops.
As soon as I got my hands on a T500, however, I have noticed that something is wrong with the card reader. Apparently the reader on the machine would not read SDHC cards (it does read SD cards, however.) This is a problem because I only use SDHC cards and the machine was not able to read any of them. As the card reader controller is manufactured by the same manufacturer (Ricoh) and my older ASUS laptop was able to read SDHC cards, I thought something odd was going on with my machine. This was also based on the evidence that other T500 owners were able to read SDHC just fine.
In addition to the card reader, I was also having troubles in which the machine would freeze whenever Nero Burning ROM (a CD/DVD authoring software) is used.
My first support call to Lenovo was not that pleasant, given that I was placed on hold for 20 minutes when the rep was looking up specs for SHDC compatibility. The rep also said that they would not troubleshoot 3rd party software and would not help me on the issue. I was also told that I should also call back during "regular business hours (apparently until 5pm EST, or 2pm PST (my time)" (despite that the technical support hotline is open 24/7) so that a supervisor can handle my case. This makes it very difficult for me to get to someone with any authority as I am usually busy throughout the day until late afternoons (~4pm PST -> 7pm EST).
Nevertheless, my second call to Lenovo was much more pleasant. The rep handled my case in a timely fashion and promptly provided replacement parts indicated by my problem. (Onsite motherboard replacement for the card reader, and a separate shipment for the DVD-RW drive). Turns out that the motherboard replacement did fix the SDHC issue, although the freezing problem was not caused by hardware failures, but rather a faulty driver that was corrected after Lenovo released an update months later on the Intel SATA controller drivers.
Five months later, after having to use a broadband WWAN card for my work, I also started to notice there is something wrong with the broadband WWAN card. The card used is the Ericsson F3507g card (or the AT&T broadband WWAN option). Not only would the connection be very flaky, it would also drop connections fairly frequently. It seems that a SIM card pull to another card would result in a perfect connection and ever since I have been using an addon card instead to use the Internet. When I confronted Lemovo with the problem, the experience was worse than the first one. I have made at least six service calls to Lenovo and everytime the reps will waste my time with basic troubleshooting which I told them repeatedly that I have already done (I have even reinstalled the OS but it seems that it does not matter to the reps). Here are some things that are repeated over and over:
1) Can you uninstall the Power Manager Driver and the Wireless WAN drivers and reinstall them?
2) Can you go on to our website and download the WWAN drivers (document ID: MIGR-70000 - I even remembered this number since it was repeated so many times) - and the Power Manager Driver and reinstall it?
3) Can you go to Device Manager (the rep would go step by step to it even though I told him I already know how to get there), and see if there are any "bangs" (exclamation marks) on any of the devices?
4) Since you were able to connect to the AT&T network, then from the hardware standpoint there is nothing wrong with your card. This indicates there is a software configuration or a driver problem. (I have been trying to acquire the latest drivers but what I have was already the latest)
5) Since your card could connect to the network, you should contact your provider for help. (AT&T blames it on the card)
6) I'm sorry but there is nothing I can do to help you. You should contact your provider about the card (despite that I acquired the card from Lenovo and not from them)
7) Are you sure that your card is activated properly? It doesn't show in our systems that the card has been activated properly. You will need to call both AT&T and the Lenovo activation hotline (whatever this is) to have your card work properly. (I have never heard of this before)
Despite telling these reps I have an addon card that works perfectly and that I have done all the basic troubleshooting already, none of them are really willing to give me a replacement card. They would either request that I send my computer back to the depot (which I do not want to do since I use this laptop everyday and that's why I have onsite warranty), fail to help me, or transfer me to someone else that makes me do all the troubleshooting all over again. (Every call I made to Lenovo can be said to be composed of at least 20 minutes of basic troubleshootings with the end result of not being able to help)
After having the case escalated to a team leader, I was told that someone would give me a call within a few hours since their team leader is with another customer. Result? No callbacks. Not within a day, nor two.
Called Lenovo again, they apologized, but samething happened - supervisor on the line - promised another callback by a supervisor - but nothing, nada!
Called Lenovo a third time - was again told the same thing, but I am not falling for that anymore - the rep finally agreed to give me a replacement, as well as as to send out a technician that would fix the LCD cover that is starting to get loose on one side.
At that time, I was so frustrated and this reminds me of the pain I have went through with my old ASUS laptop and their grumpy customer service. It just seems to me that it has to be that difficult to have anything resolved or fixed. (What is especially frustrating is that the basic reps do not have any authority to make any decisions, 90% of the time I will need to be transferred to a supervisor of some sort before my case can be handled successfully - which is hard at times given that I only have until 2pm PST to call them)
Received replacement, but did not fix issue. I have noticed that the GPS (which was part of the WWAN card) also has problems getting adequate signals for a 3D Fix. I have once again called Lenovo, this time raising the concerns with the GPS and seeking for help. Along with the basic troubleshooting, here is what Lenovo has to say about the GPS issue which frustrates me even more:
1) uh, G..P..S? what GPS? (most reps I call say this, shows me that they either don't know what a GPS is or know that there is a dedicated GPS builtin on the Ericsson module. Perhaps they don't even know that ThinkVantage GPS existed)
2) You will need to have active service in order to use GPS (I do have active service, but nevertheless that statement is false since a 3D fix can be successfully acquired with a dummy card - I guess the rep has no idea what he/she was talking about)
3) That's a software issue - you need to call AT&T and tell them about the problem (Again, I guess the rep has no idea that the GPS is not linked to AT&T's networks - there is a dedicated GPS on the card that allows the ThinkVantage GPS tool to acquire proper GPS signals) (Also, why would AT&T troubleshoot a tool that Lenovo made called ThinkVantage GPS? - I don't get it)
4) You need to uninstall, and then reinstall the Power Manager driver and also the latest WWAN drivers. (I did that, did not work - I have told them I even reinstalled the OS from scratch)
5) You need to go uninstall, and then reinstall the Wireless LAN drivers (although I am talking about wireless WAN, not LAN)
6) There are two wireless adapters in your laptop? Are you sure about this?
7) LAN, or WAN? What are you referring to? (I guess some reps are not aware what WWAN means)
After dealing with the numerous reps that have no idea what I was talking about, I have decided that I would just take the machine into depot, which would give me a chance to explain the other issues I have with the machine as well.
Here are some of the issues I am having with my T500 right now (please comment if you have the same issues or perhaps have a possible solution/workaround for it)
1. The left side of the LCD cover has a pressure point, which causes the cover to dislodge from the rest of the panel slightly when pressure is applied from the back side of the cover. (Could be caused by closing the lid, for example) - IBM technician applied some adhesive to the inside, which helped it from dislodging, although the left side is still a little filmsy compared to the right.
2. This error randomly pops up at infrequent intervals: "Display driver igfx stopped responding and has successfully recovered."
The latest GFX driver is installed and all updates have been installed. OS has been reinstalled but problems still occurs infrequently.
3. This error also pops up at infrequent intervals: "Active protection is not functioning as system detected the abnormal sensor status. To diagnose the sensor device, run PC DOCTOR DOS - HDD Active Protection Test and if it still shows, contact Help and Service for repair." The only problem is, my laptop only came installed with PC Doctor 5 for Windows and when I run it"
I ran a sensor check in DOS using the diagnostic CD and the sensor checked out okay. This error seems to happen mostly after I changed a setting in the Active Protection System software. (ex. changing the suspend time, etc)
4. By default, the internal microphone does not work. In order for the internal microphone to work, the Advanced multi-stream mode must be enabled in the SmartAudio control panel. If both redirection options are enabled, the internal microphones and the speakers would then work normally. However, the hotkey controls on the ThinkPad would not control the right device when headphones are plugged in (since headphones are classified as its own device when the Advanced stream mode is enabled) - Mute and volume controls thus only controls the internal speakers' volume, and have no control whatsoever when headphones are plugged in.
5. The brightness on the T500 is rather dim. I am not sure if that's how the monitor is, but I can hardly see anything unless the display brightness is close to the max setting. I have the 1680x1050 matte screen.
6. The WWAN card does not make a stable connection to the network and ThinkVantage GPS does not acquire a 3D Fix even when under direct sky for >20 minutes. What is interesting though is that if I turn off the monitor screen (Fn+F3) or close to lid, the WWAN connection will be very stable and GPS will function normally (acquire fix usually within 2-3 minutes). If the monitor/screen is turned back on after a GPS Fix is acquied, the signals will quickly deteriorate and the updates will either become delayed/inaccurate or a fix will be lost. The brighter the screen, the harder it is to get a fix or a stable connection. (At the max setting it is almost impossible to get a fix while at the lowest brightness a very weak fix can be acquired - this is the case even many sattelites have been detected) Perhaps something with power consumption? Or the LCD drawing too much power?
7. Although it does not happen very frequently, pressing Fn+F3 to turn off the display might cause the LCD to flicker on and off non-stop.
8. This used to happen more with the older version of the Lenovo Fingerprint Software - but sometimes the software tends to get stuck at the welcome screen after returning from sleep/suspend/standby mode. The screen will remain at Please Wait forever and a hard restart will be required to get back into Windows.
9. At frequent intervals the sound from the internal speakers would stop working and only the headphones would work. The sound might, however, come back if I leave the headphones plugged in long enough and unplug them. Restarting the Windows Audio service will temporarily restore audio but the same issue tends to happen again soon after that. Driver issue? (I am not sure if it's relevant, but I tend to put my computer to sleep instead of shutting it down)
I have explained all of these issues on a piece of paper that I have included in my shipment to Flextronics. I have also included in big letters to make sure that they do not send the laptop to the address where they originally sent the "box" to. This is because I am only at that address a few days during the year and I don't plan to be there most days during the year.
On the first day, it seemed that the status changed from "Machine being repaired" to "Hold for customer information".
Apparently I missed a call from a number with an area code of 901 (which is Memphis, TN - I assume this is Lenovo's support center, since this is where the package was sent to). No messages were left on the voicemail. Called the number back, but was however told that I dialed the wrong number and no one has ever called me on this number (the lady on the phone was quite rude too) I then called the 800 EZServ number instead, turns out that they wanted one of my passwords which I gave them.
The evening after I saw that the machine was successfully repaired and that it is being shipped back to me. However, no tracking number was provided. (There still isn't a tracking number on the EZServ status page)
Hoping that my machine was repaired in good condition, I took a day off so I would be able to wait for UPS to deliver my laptop.
Such that I have something to work with, I called the EZServ # and see if they had a tracking number for my shipment. At the same time, I asked what components were replaced and/or what components were installed to the system. To my surprise, they reimaged the whole system and I was not even informed about this at all! (I do understand I checked the Yes box in the problem description page, but I felt that it was important that the repair center let their customers know before their data will be destroyed - luckily I imaged my laptop right before I shipped it out so I have a copy of my data) In addition, it also seemed that they did not read any of the pages I enclosed in the shipment since nothing about the WWAN card was ever mentioned, despite special emphasis placed on this when I called Lenovo to have my computer sent back. It seemed that the rep only recorded one of the problems I listed above, which was unsatisfactory.
The repair process was disappointing, as I have included in my problem description that I have previously tried reinstalling the whole OS from scratch and the problems did not go away. Reimaging the system will also probably have no effect on the problems I have described in the problem description.
What is more surprising to me though was that they totally skipped the notation I put on to have the notebook shipped to an alternate address relative to the box address. To make this impossible to miss, I miss drew a big * and circled it many times so that anyone would see it if they were reading the sheet. I found out shortly after checking on the UPS website that the city the package was being shipped to was that of the wrong address, and not the city of that of the alternate address. I was horrified after knowing that the package would not arrive today but yet I still took a day off work. (How disappointing?!)
Again and again, I called EZServ to see if I can have the package intercepted so it can be delivered to the right address. An intercept was placed on the package, although I received a call 30 minutes later from UPS saying that the intercept failed since the package has already been delivered. UPS also told me there is no way the people living there can simply return it and continue on with the intercept. Not happy with what I am hearing, I called EZServ and see if they can set up a pickup request to have the package delivered to my address. The first rep hanged up on me shortly she answered. The second rep called UPS, placed me on hold for more than 20 minutes, then hanged up on me. The third rep called UPS, and told me that they have esculated the case and that "UPS will handle everything", whatever that means. (she refused to disclose any more details). She told me that I would be receiving a call from her shortly on the details on the upcomings and promised that I would be receiving my laptop back. As with Lenovo, I didn't receive any callbacks. I called EZServ once more, and all they would say is tell me to wait. Sick and tired of waiting and calling and not getting anywhere, I drove 100 miles to where they shipped my laptop and picked it up there. I just don't know whether to trust the EZServ people anymore....
As far as the laptop goes, I didn't have time to open the box or to test it yet. But I will let you all know once I have taken a look at the results.
While the past experiences have been painful, I haven't lost all hope in Lenovo yet - although I really think that the customer service can really improve on certain levels.
Please give me advices on what to do next!
Thanks for reading this!
Message Edited by swg0101 on 04-04-2009 11:02 AM

Swg0101
Thanks for sharing your details - it seems like we should focus on recovery of your system at this point.
I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Stuck on Windows Vista with Lenovo G550?

Hi, I am experiencing a problem which is making me get really mad at Lenovo Customer Service and Microsoft at the same time. I am using a G550 with 1.8GHz Celeron CPU and 2GB DDR RAM with 250GB HDD and G4500 Graphics
Here my Problem:
I was quite happy when buying my laptop, and couldnt wait to install Windows 7 on it. As I did so, I figured out very soon that there are major issues with Windows 7 on my laptop, and I was not able to run any of my software. Games wouldnt run, the programs would crash and I felt fooled in a way. That was why I then thought of XP, which was a very simple OS, but at least would run all of my software on this Notebook that I had just bought. So I installed XP and I could not find all the drivers I needed, I was not able to run my WIreless LAN-Network and in total XP is a 9 year old piece of software, which has many security issues, and wont be suiting a new Laptop in this price category. I mean I spent some 500 dollars on this notebook, and then I end up running XP on it? No thanks!
So I moved to Vista, which was my last hope, and which would at least run my applications, not crash and updatable. And at least I could really use the ease of this notebook on Vista. But one thing that really makes me crazily mad is, that I happen to have the worst performance with Windows Vista. I run SP2, the start procress needs like 40seconds without logon. Another additional 20 seconds for loading all the autostart programs (which are just CA Anti Virus and the usual system stuff). Do I have to be stuck on Windows Vista forever? I am experiencing so many problems with this operating system, but somehow its just more convenient than old dusty XP and new crashy windows7. Is it really this bad, that after spending hundreds of dollars on a new laptop I have to stick ot vista, in order to stay up to date and use my old programs which windows 7 just wont run?
I think its bit of an Ironie that Microsoft does not solve their incompatibility issues with lenovo laptops, and that Lenovo does not care about the problems their customers experience.
I was very well surprised when I bought this notebook until I realized the problems like:
Disk turning on and off al the time
Incompatibility with Win7
Driver problems on old OS like XP
I think lenovo really ows us a statement, and Microsoft should really tell us what we are going to purchase before we buy it. Money doesnt grow on trees and I am not willing to spend a lot of money on OS and Notebooks that later wont run correctly.
Whats your opinion on this?
Mahdi
Solved!
Go to Solution.

Hi if you want to stay in vista...
Here you find some acceleration hints for vista ..
Vista Tune Up
if you running more XP based programs (esp.. games) why not choose XP ?
but thats your own choice ....
sincerely KalvinKlein
Thinkies 2x X200s/X301 8GB 256GB SSD @ Win 7 64
Ideas Centre A520 ,Yoga 2 256GB SSD,Yoga 2 tablet @ Win 8.1

Lenovo Yoga - My first experience with a notebook - my last with Lenovo

Short story about myself:
I am a designer (print/web) and a coder (Web).
I started my studying and thought it was time to get a Notebook as the iPad would not cut the productivity needed anymore. I was mostly working at the office or at home. But studying and the big breaks would make it impossible to get along both of those places so I needed a way to work while I was on the go.
So I decided to buy a Notebook. It was down to a few models but the Lenovo Yoga 13" caught me.
My i5 version had some great specs. Starting at 8GB ram going down to the IPS screen at HD resolution all was fine.
I picked it up in February just before my birthday as a little present and motivation for myself.
Trouble began right after I received it. The Space key was not responsive on the bottom left corner and the keyboard was wobbly. I was kind of disappointed as I have always read that Lenovo does great Keyboards, the Yoga does not seem to have one. I know that the keyboard won't be as great as the mechanical Keyboard I have lying around here, but that bad ?
The keyboard is what I would imagine a keyboard would feel like printed on a pad of silicone.
Fan Noise, unbearable. Working in a quiet environment is impossible. I don't want to hear any noise from a device that is using an SSD. Other manufacturers are able to shut down noise, why is Lenovo not able to ? After working several nights with the Yoga and then switching one night over to my iPad I realized how terriblly disturbing that noise was. So I did a quick search came along the forums and saw a big thread which has even grown bigger. You see customers basically begging for an Update on the Fan Noise issue. The thread has 90 pages most of them people trying to figure a way out. Some even plug out their fans and yet the Yoga runs stable.
So , we could question how much effort went into that poorly designed patch for the Yoga. It does not seem like a lot , despite the fact it took so long. I know how to Manage Information System Projects but I don't understand the time involved. Either there are problems you don't want to admit to your customer (bad documentation, no ressources, design flaw ... ) or you simply lack the ability to understand what your customer wants.
After I got sick of the issues which bothered me day by day I went into the store and registered a complaint. They sent it in.
I had the following issues:
Space Key not responsive
Top of the keyboard and right edge loose
Fan loud and always running
High Frequent Noise
Ability to turn on the device while lid is closed AND fans running at the same time
It came back:
Module changed, Bios Update, Test run
I took the device and inspected it in the store with a salesman. We both noticed a bump at the wasd keys thus we knew something went wrong and opened up the keyboard at the edge just to find out the official repair service used some double sided tape above the RAM slot. Space key was responsive now but the Keyboard had a big wave rising up at the left and lowering down at the right side. The fans were still running, I still had a high frequent noise and the ability to turn on the device while the lid was closed was still possible.
So in the next hour without exiting the store I filled in another complaint. Waited another two weeks and got the message that I should be paying for the next repair. Incredible strategy. Do the repair bad and let the customer pay. But that is not how you should deal with your customers. After speaking with the service guy , who seems to have spoken with Lenovo's service partner they took over the cost.
So now my Yoga was back.
The whole keyboard was exchanged as it seems (it looked pretty new so I assume it was changed) - The repair information just said "module changed"
After just about an hour of using the keyboard was lose again.
Guess what I went back to the store and now it was the time to request my money. Of course I had to wait for another 2 weeks.
It was a total downtime of 2 months and worst service I have ever seen. Especially that double sided tape was hilarious and unprofessional and made up for some good laughs.
And today I got my money back thanks to the law system we have here in Germany , which saves customers like me from faulty products.
In the time I did not have my Yoga I tried out several in stores and found the same errors over and over again and mostly with the keyboard. So it seems like a design flaw to me. A very bad one.
Colors were scrapping of the edges even on mine to which was handled with a lot of care and carried with a very nice incase sleeve which has some very soft fur inside.
Fan Noise on all of them. Some were even worse than mine.
I am a very disappointed customer and I don't think I will come back again to Lenovo and a lot of my friends won't get any recommandation at least not for the "casual" series. This should go straight to your quality assurance department.
You should know that you only have one chance to do it right. And if you do it wrong at least care a bit. If you don't your customers will simply move on such as me.
I hope that everyone who enjoys his Yoga continues to do so and everyone who has complaints to put up their voice so you can be heard and people who are responsible for the flaws start correcting them.
I am happy to be out of that beg for something but don't receive anything circle.

Welcome to the better side of computing and to the Forums!
If you ever have trouble, post in the iMac G5 forums, located below this one, on the iMac Forums screen.
Welcome again!
iSMH

Experiences with Lenovo and my purchases of two laptops

Experiences with Lenovo and my purchases of two laptops (one was exchanged) and issues following with defective parts:
First.. Lenovo Return Policy:
I had ordered an E420, and by mistake in that I responded to an email advertisement while at work, and rushed through the online order (bad mistake).
When I received the E420, I didn't like the LCD or keyboard at all... and was really disappointed. While researching other customer experiences, I assumed Lenovo basically had an "all sales final" policy for Canadian Customers.
I called them the next business day after receiving the E420, and said I was disatisified with the it, and would like to exchange it for a T520. She said that is possible, but I'd have to order the T520 before I could get a return authorization (which was ok).
I ordered the T520, and within a week (I had to call and bug them once), I received the return labels for the E420, and returned it that day. It took about 10 days, for the full E420 credit to show up on my credit card, and I was very happy to see they did not charge me restocking.
Second, issues with the T520:
Within hours of opening the T520, I noticed the upper cursor key was not working. Not very good for a brand new laptop... a bit disappointing.
I called lenovo the next morning, and she apologized for the issue, and said she'd send me another keyboard asap... and the instructions. This was ok, since repairing PC's and laptops is a skill I have. The keyboard came the next day.... and I replaced it.. all good.
Next issue:
The bluetooth worked for about 3 days, and stopped working (which was a pain because I used a lenovo blue tooth mouse). Bios shows it enabled, but does not show up anymore when I do a FN F5, or in device manager. Just to be sure it wasn't an issue with software, I used the recovery DVDs to reinstall the OS... still no bluetooth.
Called Lenovo support, he had me pull battery, press the power button with no power sources connected (he said it drained any capacitors), reset bios to system defaults... reboot a few times... still no bluetooth.
He suggested I re-seat the bluetooth daughter card. While I felt comfortable with this, I was surprised Lenovo Support would suggest this, because I am sure many or most customers would not have this expertise to open a laptop without doing some sort of damage. That being said, Lenovo does have a Hardware Maintenance Guide that explains step by step procedures for replacement of parts on the T520.
I didn't do this while on the phone with him, but after going through the troubleshooting, he said a box would come to my door, and I'd have to ship my laptop away for a week or so to have it fixed.
I expressed my unhappyness with this idea as UPS/Lenovo just delivered the Laptop to my door and a week had not even passed, and I have to do without it for a week or ???.
I said, this is why purchasing a laptop online can be a huge drawback... had I purchased from "Best Buy" I could go exchange it over the counter in a few hours.
Anyways.. I asked if I could drop it off at an Authorized Lenovo Repair depot, and he said yes.. just bring the case number.
I personally don't trust "Repair Depots" by default. They scratch laptops, they leave screws out, they mark the plastic edges when separating the covers, bezels, etc because they use metal screwdrivers or are not careful when doing so.
After I got off the phone, I was able to re-seat the bluetooth card... still not resolved. I think I will call Lenovo back and ask the part to be sent to me, and I'll replace it.
Other comments:
Sound - The volume level on the T520 isn't as loud as my HP nx9420... unfortunate.. but I can live with it.
Performance: The Performance rating on my 5 year old HP nx9420 was 4.3, this new T520 was 4.6... not that much better and appears to be due to the video card rating.
Lenovo Packaging:
I was also very surprised that Lenovo ships the laptops by sending them in their own box, and not putting them in a large box with padding to protect them. That means that any rough handing by UPS, would be experienced by the laptop, which if you ever talk to people who work for UPS or other couriers admit that they work on volume/speed and not giving much priority to ensuring items are handled carefully.

The Windows experience index is only a rough guide, not a benchmark. Many people have reported having minor things wrong with the machines as shipped. Perhaps, this is due to shipping damage.
I find it interesting that you BT went out after a keyboard replacement. Mine did the same thing, and had to be replaced.
When asking for help, post your question in the forum. Remember to include your system type, model number and OS. Do not post your serial number.
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My TPs: Twist 2HU: i5-3317U Win 8 Pro, 4GB RAM 250GB Samsung 840 | T420 4177CTO: i5-2520M, HD+, Win 7 Pro x64, 8GB RAM, Optimus, 160GB Intel 320 SSD, Intel 6300 WiFi, BT 3.0 | T400 2764CTO: P8700, WXGA, Win 7 Ult x64, AMD 3470, 8GB RAM, 64GB Samsung SSD, BT, Intel 5300 WiFi | A20m 14.1" PIII 500 (retired). Monitors: 2x Dell U2211h IPS 100% sRGB calibrated w/ Spyder3.

Strange problem with Lenovo S650

I have an interesting problem with Lenovo S650.
If it stay in 2G/3G mode - it connect and work in 3G network well. But if I put "only 3G" mode, it don't connect to the 3G network.
I changed SIM-cards, modems, firmware, mobile operators - Nothing change.
What is the problem? Thank you.

Because your network needs both 2G and 3G to establish an internet connection. When the signal is low ,3G is favored/preferred (WCDMA Preferred or Auto )...but that uses more power. Don't actually need 3G all the time.
This isn't the root of your problem ...Actually isn't a problem at all .
Now can you tell me your firmware build number(Settings>About phone.. ) ?
Did you had this problem from day 1?
Did you get the phone from China and flashed the ROW firmware yourself? Got the firmware from some Russian forum and changed some regional code at the first boot...by any chance?
Beside flashing different baseband modems, have made other alterations (Like changing engineering mode settings... )
Thanks
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Inaccessible_boot_device with Lenovo T61

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