Incoming calls from one contact goes directly to voicemail
We recently updated my mother-in-law's phone and had the contact list transferred at a Verizon store. We later learned that one of her contacts was being sent directly to her voicemail even though her phone was on she wasn't talking to anyone else. We noticed when that contact called, her phone would briefly display her name and then would display the Verizon logo like it had reset. Tech support couldn't help me and tried to forward my support call to someone else, but all the support lines were busy and I got tired of waiting on hold.
The solution we came up with was to delete that contact info and then re-enter it. That solved the problem. Evidently there was some glitch in the data when the contact list was transferred.
Thanks for sharing your solution - it may help someone else! And it looks like it was simple to do, and effective. Have a great week!
Similar Messages
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After my last update, my iphone 5 doesn't ring when a call comes in, it goes directly to voicemail
I just installed the latest update to my iPhone 5 and now all my calls go directly to voicemail. Help needed.
Hello LoisJane,
It sounds like your phone is sending calls directly to voicemail and will not ring. It seems to me that Do Not Disturb may be enabled. Take a look at this info about how to set that up:
iOS: Using Do Not Disturb
http://support.apple.com/kb/HT5463
You can use the Do Not Disturb setting to silence calls, alerts, and notifications.
To enable, tap Settings > Do Not Disturb. When Do Not Disturb is on, a "moon" icon will appear in the status bar.
To make changes to your Do Not Disturb settings, tap Settings > Do Not Disturb.
Thank you for using Apple Support Communities.
Cheers,
Sterling -
Is it possible to pick up an incoming call from an extension that is not physically ringing?
Is there a way to pick up an incoming call from an extension that is not physically ringing?
For example if an incoming call was ringing at EXT 1019 and they were away from their desk momentarily, could the call be picked up from another extension by pressing a number sequence or something?
we are using UC560. if you could tell in detail how it can be setup(config) and how it will work.Thank you in advance.Please rate helpful posts.
Thanks,
Alex
Here is the inof for the Call Manager Express.
Enabling Call Pickup
To enable Call Pickup features on SCCP or SIP phones, perform the following steps.
Prerequisites
•SIP phones require Cisco Unified CME 7.1 or a later version.
•The PickUp and GPickUp soft keys display by default on supported SCCP and SIP phones. If previously disabled, you must enable these soft keys with the softkeys idle command.
Restrictions
•SIP phones that do not support the PickUp and GpickUp soft keys must use feature access codes (FACs) to access these features.
•Different directory numbers with the same extension number must have the same Pickup configuration.
•A directory number can be assigned to only one pickup group.
•Pickup group numbers can vary in length, but must have unique leading digits. For example, if you configure group number 17, you cannot also configure group number 177. Otherwise a pickup in group 17 is always triggered before the user can enter the final 7 for 177.
•Calls from H.323 trunks are not supported on SIP phones.
SUMMARY STEPS
1. enable
2. configure terminal
3. telephony-service
4. service directed-pickup [gpickup]
5. fac {standard | custom pickup {direct | group | local} custom-fac}
6. exit
7. ephone-dn dn-tag [dual-line | octo-line]
or
voice register dn dn-tag
8. pickup-group group-number
9. pickup-call any-group
10. end
DETAILED STEPS
Command or Action
Purpose
Step 1
enable
Example:
Router> enable
Enables privileged EXEC mode.
•Enter your password if prompted.
Step 2
configure terminal
Example:
Router# configure terminal
Enters global configuration mode.
Step 3
telephony-service
Example:
Router(config)# telephony-service
Enters telephony-service configuration mode.
Step 4
service directed-pickup [gpickup]
Example:
Router(config-telephony)# service directed-pickup gpickup
Enables Directed Call Pickup and modifies the function of the GPickUp and PickUp soft keys.
•gpickup—(Optional) Enables using the GPickUp soft key to perform Directed Call Pickup on SCCP phones. This keyword is supported in Cisco Unified CME 7.1 and later versions.
•This command determines the specific soft keys used to access different Call Pickup features on SCCP and SIP phones. For a description, see the service directed-pickup command in the Cisco Unified CME Command Reference.
Step 5
fac {standard | custom pickup {direct | group | local} custom-fac}
Example:
Router(config-telephony)# fac custom pickup group #35
Enables standard FACs or creates a custom FAC or alias for Pickup features on SCCP and SIP phones.
•standard—Enables standard FACs for all phones. Standard FAC for Park Retrieval is **10.
•custom—Creates a custom FAC for a feature.
•custom-fac—User-defined code to dial using the keypad on an IP or analog phone. Custom FAC can be up to 256 characters and contain numbers 0 to 9 and * and #.
Step 6
exit
Example:
Router(config-telephony)# exit
Returns to privileged EXEC mode.
Step 7
ephone-dn dn-tag [dual-line | octo-line]
or
voice register dn dn-tag
Example:
Router(config)# ephone-dn 20 dual-line
or
Router(config)# voice register dn 20
Enters directory number configuration mode.
Step 8
pickup-group group-number
Example:
Router(config-ephone-dn)# pickup-group 30
or
Router(config-register-dn)# pickup-group 30
Creates a pickup group and assigns the directory number to the group.
•group-number—String of up to 32 characters. Group numbers can vary in length but must have unique leading digits. For example, if there is a group number 17, there cannot also be a group number 177.
•This command can also be configured in ephone-dn-template configuration mode and applied to one or more ephone-dns. The ephone-dn configuration has priority over the template configuration.
Step 9
pickup-call any-group
Example:
Router(config-ephone-dn)# pickup-call any-group
or
Router(config-register-dn)# pickup-call any-group
Enables a phone user to pickup ringing calls on any extension belonging to a pickup group by pressing the GPickUp soft key and asterisk (*).
•The ringing extension must be configured with a pickup group using the pickup-group command.
•If this command is not configured, the user can pickup calls in other groups by pressing the GPickUp soft key and dialing the pickup group number.
Step 10
end
Example:
Router(config-ephone-dn)# end
or
Router(config-register-dn)# end
Exits configuration mode.
Examples
The following example shows the Group Pickup and Local Group Pickup features enabled with the service directed-pickup gpickup command. Extension 1005 on phone 5 and extension 1006 on phone 6 are assigned to pickup group 1.
telephony-service
load 7960-7940 P00308000500
load E61 SCCP61.8-2-2SR2S
max-ephones 100
max-dn 240
ip source-address 15.7.0.1 port 2000
service directed-pickup gpickup
cnf-file location flash:
cnf-file perphone
voicemail 8900
max-conferences 8 gain -6
call-park system application
transfer-system full-consult
fac standard
create cnf-files version-stamp 7960 Sep 25 2007 21:25:47
ephone-dn 5
number 1005
pickup-group 1
ephone-dn 6
number 1006
pickup-group 1
ephone 5
mac-address 0001.2345.6789
type 7962
button 1:5
ephone 6
mac-address 000F.F758.E70E
type 7962
button 1:6 -
I can't decline incoming call from my iphone display
Dear friends,
I'm using iPhone 6 but I can't decline incoming call from my iphone display. I saw YouTube video to view reject/ decline incoming call I need to press power button twice. But seems odd to me. So now what I'll do or if there is no option for that then what'll Apple do?The Decline button will only appear if the phone is unlocked. If the phone is locked when you receive a call, the only option is to double-tap the sleep/wake button to send it directly to voicemail. If you tap the button once, it will silence the call, but it will continue the ring cycle before going to voicemail. If the screen is awake, then you will see the Decline button. Feedback to Apple goes HERE, and click on the appropriate link.
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I have 3 different apple devices (iPod Touch, iPad and MacBook Pro) using the same Apple ID and would like to use FaceTime to call from one device to the other. Do I need a different Apple ID for one of the devices in order to do that?
I found this on a related question in the Community:
Yes you can do it. I do it with 4 different devices all using the same Apple ID.
You need to associate different email addresses for each device in order to use those email addresses as the "contact at" email address. The reason the calls are dropping on you now is that what you are trying to do is like calling yourself on your own phone.
You can also create new iCloud accounts on each device simply to use for FaceTime, but I'm guessing that the users of the other two devices have their own email addresses which will make this work for you quite easily.
Take a look at this for more information.
The seems to go against what Gail said and the issue you raised about buying dup apps was my first concern. If this other post is correct, how to I set a different "contact at" in the iPod Touch?
Goose -
Can you increase the size of the photo that shows when you receive a call from a contact
Can you increase the size of the photo that shows when you receive a call from a contact ?
It used to be if you added the contacts photo on the iOS device they would have a large picture and if you added it from Address Book on OS X they would have a smaller thumbnail. However, since iOS5, all I've been able to get is the larger photo. Try adding the picture directly in the contacts app on your device. That should make it larger.
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2811(NM-8AM) does not answers incoming call from PC
Dear friends,
We are planning to setup an out of band management connectivity, in our test setup we have a Cisco 2811 ISR (with IOS 12.4(9)T5 ) with NM-8AM (Analog modem module) installed.
Test Setup:
1. One Analog line (PSTN) connected to PC via built-in modem
2. Second Analog line (PSTN) connected to Cisco 2811 (NM-8AM) terminated on the analog modem module
3. Both the analog lines are working fine.
Test Scenario:
1. The router should accept the incoming call from PC. And from the PC we should be able to telnet into the router via dial up connectivity (Out of band)
Test procedure:
1. The Cisco 2811 router is configured as follows:
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname Dial-Up-CPE
boot-start-marker
boot-end-marker
logging buffered 16384 debugging
enable password cisco
ip cef
voice-card 0
no dspfarm
username cisco password 0 cisco
interface Loopback0
ip address 10.10.10.1 255.255.255.255
interface FastEthernet0/0
ip address 20.20.20.1 255.255.255.0
duplex auto
speed auto
interface FastEthernet0/1
no ip address
shutdown
duplex auto
speed auto
interface Group-Async1
ip unnumbered Loopback0
encapsulation ppp
dialer in-band
dialer idle-timeout 600
dialer-group 1
async mode interactive
peer default ip address pool DIALIN
ppp authentication pap chap
group-range 1/0 1/7
ip local pool DIALIN 172.16.16.1 172.16.16.5
ip http server
no ip http secure-server
dialer-list 1 protocol ip permit
control-plane
line con 0
exec-timeout 0 0
line aux 0
exec-timeout 0 0
password cisco
modem InOut
transport input all
stopbits 1
speed 38400
flowcontrol hardware
line 1/0 1/7
modem InOut
transport input all
stopbits 1
flowcontrol hardware
line vty 0 4
password cisco
scheduler allocate 20000 1000
2. With the above configuration, the router is not able to answer the incoming call from the PC.
3. And from the PC we are able to dial to a PSTN number at the router side, PC gives a proper dial tone and once the number is dialed, the call is landed on the other side (router end) and it rings continuously. But, the router does not answer this incoming. The analog line at the router end is terminated on async interface 1/0.
As I am new to dialup connectivity with NM-8AM, Could some please suggest the proper configuration in our router configuration OR Are missing any commands?
Any links/references would be of great help.
Thank you
PradeepHi,
I guess I'm having exactly the same setup. The integrated modem on the other end does pick up the call but soon disconnect after displaying "Waiting for carrier".
Any clue?
Thanks,
Eyad -
I call my wife's I phone it goes directly to voicemail. I call right back it goes through
I call my wife's cell phone (verizon - Iphone) from my Iphone 5s (AT&T) it goes directly to voicemail. I literally call right back and it rings through. This does not happen to anyone else I call or to anyone else who calls my wife.
This support document should help explain Do Not Disturb. Depending on her settings, yes, the second call within a specified time period will go through. Use Do Not Disturb on your iPhone, iPad, or iPod touch - Apple Support
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Hi All!
I have a problem with the SPA122 telephony adapter, uncorrectly process the subscriber signaling at the end of the call.
1) Outbound call from FXS port SPA122 . When a remote caller hangs up first , the subscriber SPA122 Reorder Tone played with a delay specified in the Reorder Delay. This circuit is working properly.
2 ) Incoming call from VoIP to the SPA122. When a remote caller hangs up first , subscriber on the FXS port of the SPA122 hears silence ~ 3-4 seconds , then SPA122 plays Dial Tone, as if he had just picked up the phone and he 's going to call . No signal lights out (Busy Tone or Reorder Tone) will not play .
Config is attached.
Model: SPA122, LAN, 2 FXS
Hardware Version: 1.0.0 Boot Version: 1.0.1 (Oct 6 2011 - 20:04:00)
Firmware Version: 1.3.2-XU (014) Jul 2 2013
Recovery Firmware: 1.0.2 (001)
WAN MAC Address: 6C:20:56:55:3A:B6
Host Name: SPA122
Domain Name: (none)
Serial Number: CCQ16450LG3
However, other VoIP terminals registered to Huawei, including older versions of the Linksys SPA2102 work in these scenarios correctly.
Where to kick it?[2] is misconfiguration on your's side. You have CPC turned on, but no CPC capable device. Set CPC Duration to zero to turn off CPC.
By the way, wrong forum for your question. You should consider to move it to space. -
How to make the messages from ONE contact only sil...
Hello,
is there any way, even with paid 3rd party software, to make the messages that come only from one contact silent? That means that i want to have the profil to outdoor or general or whatever, when people call me or send me messages the phone to ring, when the contact X will call me to ring, but when this particular contact X send me messages the phone to be silent.
I have the nokia E6-00http://www.apple.com/feedback/iphone.html
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Every time I receive a call from one person, my phone shows in the recent calls list 2 missed FaceTime calls from a totally different person at the same exact time. I've called the second person and asked if they tried to call via FaceTime and the answer is always no. What the heck is going on?
Hi john_g001,
If you are having issues with your iPhone apparently adding FaceTime calls to your Recent Calls list when it should not, you may want to try some things to troubleshoot.
First, quit all running applications and test again -
iOS: Force an app to close
Next, I would try restarting the iPhone -
Turn your iOS device off and on (restart) and reset
If the issue is still present, you may want to restore the iPhone as a new device -
iOS: How to back up your data and set up your device as a new device
Thanks for using Apple Support Communities.
Best,
Brett L -
I teach Spinning- is it possible to stop incoming calls from interrupting the music?
I teach Spinning- is it possible to stop incoming calls from interrupting the music? I have the newest iphone.
Turn on airplane mode.
That turns off the cellphone network so no-one can call you.
Don't worry they will get diverted to the answerphone. -
I cannot receive texts from one contact after updating to the iOS7 system - why?
I cannot receive texts from one contact after updating to the iOS7 system - why?
amyhs, thanks for those details. This is certainly quite odd that this has been going on so long and we definitely want to get to the bottom of this. Now, you stated that you have reached out to technical support and spoke with a tier two technical support representative. At this time, what actions or troubleshooting steps were taken? Are you aware if a ticket with our network technicians was ever created? As well, have you ever previously had an iPhone and are you aware if the users that are unable to message you are using iMessage?
AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
From one contact, can receive imessage, can only send text.
My buddy has had a personal iphone for some time. All works well. He got a work iphone today. Added his contact. When he texts me,it comes through as an iMessage perfectly. When I reply to him it only goes as a text. I send and received iMessages all day along. Also he is able to iMessage his other contacts to and from without a problem.
What could this be? I tried to reboot, turn imessage on and off, deleted the thread, created a separate contact for his work phone.
Help.
ThanksMCWEB wrote:
Can I Copy and Paste text from one Contact to Another on iPhone 3G?
You will be able to do copy & paste when 3.0 comes out this summer.
Or even better while the iPhone is connected to my PC can I view the address book on the iPhone and make changes using my PC keyboard?
No. You would make changes to the address book on your PC and then sync via iTunes. -
Why does My iPhone crashe whenever i receive a message from one contact?
My iPhone has lately started doing something weird. Whenever I receive a message on whatsapp from one contact. The phones screen sometimes goes black and the apple logo will pop up and then ask for my pass code like i have just turned in on. But the thing is that the message that my friend sent is not even in the chat history and he has to send it again. Why does it do this? It's really irritating me now.
Hi Chappieswhappies,
Thanks for visiting Apple Support Communities.
You may find the steps at this link helpful with troubleshooting the app issue you're seeing:
http://www.apple.com/support/iphone/assistant/application/
All the best,
Jeremy
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