Incoming email stuck in SOIN and Internal recipient Blank

Hi experts,
ERMS solution hsa been implemented in CRM 7.0 And I configured a new recipient in CRMC_IC_AUIADDR and SO28 transaction.
For some senders only,The internal recipients is always blank in SOIN transaction.Hence its not reaching agent inbox.
Actually incoming new emails are visible in SOIN without internal recipient tagged ,which is supposed to be tagged according to SO28 new recipient entry.But if i send them again from SOIN, the internal recipient is getting tagged and mail reaches to agent inbox.
I couldnt figure out why this not working for new recipient only and existing set up is working fine.
Did i miss any config settings? is there any SAP standard jobs to schedule to process the missing internal recipeint mails from SOIN
Kindly provide your inputs.
Thanks in advance.
Regards
Shan

Hi,
After going through your response, looks to me, I made a wrong configuration in CRMC_IC_AUIADDR, SO28 transaction.
Explained here the existing scenario, May be you can point out my mistake where mapping gone wrong.
In existing scenario,Lets say customer sends an mail from test(at)partnerdomain.com,As you mentioned, inside the network the receiving id is customer.mys(at)domain.com.The exchange server changes to customer.mys(at)domain.com and deliver to SAP system.
According to existing configuration, In CRMC_IC_AUIADDR, receving email is defined as customer.mys(at) domain.com and Map receiving e-mail address to ERMS workflow done in transaction SO28 already.
The changes i made was , When customer logs on to company website and sends an enquiry to enquiry(at)domain.com. Which needs to be sent to same receiver customer.mys(at)domain.com.
For this,I made a config,defined receiving mail address as ENQUIRY(AT)DOMAIN.COM in CRMC_IC_AUIADDR and and mapped ENQUIRY(AT)DOMAIN.COM with new recipient.
Regards
Shan

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