Incompatibility pricing modifier

Hi All,
I have a current pricing modifier that applies pricing for labels that the distributor can request.
I have about 10 customers that should not be charged for these labels so I wanted to create an incompatibility level to use on this current pricing modifier as well as a new no charge modifier that I will be creating.
How do I create a new incompatibility level?
The other piece of the puzzle is that the current pricing modifier uses a formula to apply a lumpsum to the line.
In my new no charge modifier, do I need to create a no charge formula or can I just apply a zero amount with the “amount” application method?
Regards,
Kumar

Were you able to get an answer for this?

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