Incorrect Display of Account View

Dear Gurus,
In our project, we have created two business roles for ex. Power User and Sales Rep.
While we are trying to open an Account through Opportunity/Activity search result list, we are getting incorrect view of the Account in Power User Role and the Correct View of the Account in Sales Rep Role.
In summary,
- Login and choose Sales Rep Role->Sales -> Opportunity Search->Select Account from result list->Account View (BP_HEAD) - Correct View
- Login and choose Power User Role -> Sales -> Opportunity Search->Select Account from result list->Account View (BPFS_HEAD) - Incorrect View
We would request all you gurus to kindly let us know why this is happening and what should be checked to resolve this issue.
regards
Srikantan

Hi Xavier,
Thanks for your reply. Through the use of F2 button only I found out that the system is retrieving incorrect view when we logon in one role and correct view when we login in another.
When we try to open an account through search result list in Opportunities/Activity it is opening:
- BPFS_HEAD Component in Power User Role - Incorrect view.
- BP_HEAD Component in Sales Rep Role - Correct View.
Is there anything else which I could try to resolve this?
Thanks once again,
regards
Srikantan

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