Incorrect registration information in Monitoring Registration table

Hi, I've got following issue: if I reboot my lync phone (not pc client) new entry is not created in the monitoring Registration table, but the old entry, column DeRegisterTime is updated and DeRegisterTypeId is changed to 'ClientCrashed'.
However if I keep the phone powered down for 10 minutes (default subscription expiry time I guess) or try to call the user on this phone, the old entry will be marked as ClientCrashed but after I log in, I will get an new entry.
Did any of you guys had such issue? the problem is that you can't really tell if the client is logged on or not, because in many cases I have status 'client crashed' when in reality the user has just restarted their phone...
cheers, 
Łukasz

Hi,
Did the issue happen for only one user or for multiple users? May be when you restart the phone you did not exit the Lync client so Monitoring Registration table show client crashed. You can try to exit Lync client firstly and then restart Phone and check
again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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    Thanks
    Senthil

    Hi John,
    you get an overview about all available key figures in the PPT "Business Process & Interface Monitoring - Part 2" under https://service.sap.com/bpm --> Media Library --> Customer Information. It lists all Monitoring Object and Key Figures with Select-Options. There is no document that describes the setup of every key figure as the setup is too similar for most objects. Therefore the grey text boxes within the tool.
    The NAST collector will always pick-up everything older than x days. So you would have to process or delete the olde entries. But it is a good advise that for this rather technical key figure we should think about a delta mechanism like with our IDOC or ABAP dump monitor.
    Best Regards
    Volker

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