InDesign CS5 crashes with every file. Is anybody out there?
Hello. Can someone help me with this? I have a magazine to do, i didn't sleep for the past two days and today suddenly when i was setting up the file to send it, indesign crashes, first only that file, now all of them. It opens the recovery files always no matter what. But then crashes. Please any help would be appreciated! So much to be done.. I've read posts on this matter but nothing i do seems to work. The Sing stuff, Mark II, preferences, library.. unnistall, install.. i even moved one file to open with a windows computer and indesign also crashed, last version.
I need somebody. Please help. Thanks in advance
http://pastebin.com/aC0Y5L4z
Peter Paxx
2. Feb 6, 2012 11:19 PM (in response to mckayk_777)
3. Feb 6, 2012 11:25 PM (in response to Peter Paxx)
bump!
Bump after 6 minutes? Geeze! That's a bit excessive.
You're running:
Version: 7.0.0.355 (7000)
Upgrade to 7.0.4.553 and come back, reposting the crash report if you still have one.
There are a huge number of fixes in 7.0.3, and also some in 7.0.4, which you need.
Your crash is clearly related to preflight. If you get another crash with preflight turned off, please post that.
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INDESIGN CS5 CRASH WITH MOUNTAIN LION
After installing 10.8.4 Mountain Lion I have regular crashes with indesing CS5
I have exactly the same problem.
is there a known solution for it?
Here you find my crash report.
Process: Adobe InDesign CS5.5 [17422]
Path: /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
Identifier: com.adobe.InDesign
Version: 7.5.0.142 (7500)
Code Type: X86 (Native)
Parent Process: launchd [182]
User ID: 501
Date/Time: 2013-08-01 14:31:31.420 +0200
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
__TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
Application Specific Information:
/Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 PublicLib.dylib 0x0133657f MLocaleSetting::Initialize() + 207
1 PublicLib.dylib 0x01336d25 MLocaleSetting::GetLocale() + 37
2 com.adobe.InDesign 0x000046fc 0x1000 + 14076
3 dyld 0x8fea4cda ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 230
4 dyld 0x8fea4fde ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
5 dyld 0x8fea1268 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 356
6 dyld 0x8fea10ba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 62
7 dyld 0x8fe92e05 dyld::initializeMainExecutable() + 211
8 dyld 0x8fe96adb dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3050
9 dyld 0x8fe92376 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 704
10 dyld 0x8fe92077 _dyld_start + 71
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x972929ae kevent + 10
1 libdispatch.dylib 0x92058c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x920587a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x972918e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x934942e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x93494572 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x945c06ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x9450cacb MPWaitOnQueue + 261
5 PMRuntime.dylib 0x00016130 MemUtils::GetAvailMem() + 288
6 com.apple.CoreServices.CarbonCore 0x94593a7b PrivateMPEntryPoint + 68
7 libsystem_c.dylib 0x9348f5b7 _pthread_start + 344
8 libsystem_c.dylib 0x93479d4e thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x972920ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x934920ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x93491e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93479d2a start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x972920ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x934920ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x93491e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93479d2a start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x972920ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x934920ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x93491e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93479d2a start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x013364c1 ecx: 0x000fc080 edx: 0x00000000
edi: 0x0159dc40 esi: 0xbfffea40 ebp: 0xbfffea68 esp: 0xbfffe8d0
ss: 0x00000023 efl: 0x00010246 eip: 0x0133657f cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 0
Binary Images:
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0x98790000 - 0x98794fff com.apple.OpenDirectory (10.8 - 151.10) <A1858D81-086F-3BF5-87E3-9B70409FFDF6> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x98795000 - 0x987abfff com.apple.CFOpenDirectory (10.8 - 151.10) <56C3F276-BD1F-3031-8CF9-8F4F481A534E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x988aa000 - 0x988efff7 com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x988f0000 - 0x988fffff libGL.dylib (8.9.2) <1082B9A5-9AA3-35D4-968B-3A3FE15B1ED7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x98900000 - 0x98d42fff com.apple.CoreGraphics (1.600.0 - 332) <67E70F21-A0F1-356F-90B7-4B90C468EE2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x98d43000 - 0x98d43ffd libOpenScriptingUtil.dylib (148.3) <87895E27-88E2-3249-8D0E-B17E76FB00C1> /usr/lib/libOpenScriptingUtil.dylib
0x98d8c000 - 0x98d8ffff com.apple.help (1.3.2 - 42) <AD7EB1F0-A068-3A2C-9D59-38E59CEC0D96> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x98d90000 - 0x98d9afff libsystem_notify.dylib (98.5) <7EEE9475-18F8-3099-B0ED-23A3E528ABE0> /usr/lib/system/libsystem_notify.dylib
0x98d9b000 - 0x98df2ff3 com.apple.HIServices (1.20 - 417) <561A770B-8523-3D09-A763-11F872779A4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x98df3000 - 0x98df5ffb libRadiance.dylib (850) <83434287-A09E-3A3F-A1AC-085B563BA46D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x98f58000 - 0x98f6ffff com.apple.GenerationalStorage (1.1 - 132.3) <DD0AA3DB-376D-37F3-AC5B-17AC9B9E0A63> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x98f70000 - 0x98f77ff3 com.apple.NetFS (5.0 - 4.0) <1F7041F2-4E97-368C-8F5D-24153D81BBDB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x98f78000 - 0x98f9afff libc++abi.dylib (26) <3AAA8D55-F5F6-362B-BA3C-CCAF0D3C8E27> /usr/lib/libc++abi.dylib
0x98f9b000 - 0x993b8fff FaceCoreLight (2.4.1) <571DE3F8-CA8A-3E71-9AF4-F06FFE721CE6> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x99bd2000 - 0x99bfbfff libxslt.1.dylib (11.3) <0DE17DAA-66FF-3195-AADB-347BEB5E2EFA> /usr/lib/libxslt.1.dylib
0x99bfc000 - 0x99bfcfff com.apple.CoreServices (57 - 57) <956C6C6D-A5DD-314F-9C57-4A61D41F30CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x99cd4000 - 0x99cdbfff libsystem_dnssd.dylib (379.38.1) <4F164CA8-4A4F-3B27-B88A-0926E2FEB7D4> /usr/lib/system/libsystem_dnssd.dylib
0x99cdc000 - 0x99cf1fff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x99cf7000 - 0x99cfaff7 libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
0x99d47000 - 0x99e45ff7 libFontParser.dylib (84.6) <7D3EB3CC-527E-3A74-816A-59CAFD2260A4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x99ea0000 - 0x99eb0ff2 com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x99eb1000 - 0x99f13fff libc++.1.dylib (65.1) <C0CFF9FF-5D52-3EAE-B921-6AE1DA00A135> /usr/lib/libc++.1.dylib
0x99f14000 - 0x99f18ff7 libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib
0x99f7c000 - 0x99fb7fef libGLImage.dylib (8.9.2) <9D41F71E-E927-3767-A856-55480E20E9D9> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x99fb8000 - 0x99fe9fff com.apple.DictionaryServices (1.2 - 184.4) <0D5BE86F-F40A-3E39-8569-19FCA5EDF9D3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x9a2dd000 - 0x9a3ceffc libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib
0x9a3cf000 - 0x9a3d3fff com.apple.IOSurface (86.0.4 - 86.0.4) <6431ACB6-561B-314F-9A2A-FAC1578FCC86> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9a3d4000 - 0x9a42ffff com.apple.htmlrendering (77 - 1.1.4) <5C0C669F-AE07-3983-B38F-EB829B5CE609> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x9a430000 - 0x9a434fff com.apple.CommonPanels (1.2.5 - 94) <6B3E7E53-7708-3DA2-8C50-59C2B4735DE1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 5849
thread_create: 2
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=155.3M resident=64.4M(41%) swapped_out_or_unallocated=90.9M(59%)
Writable regions: Total=100.8M written=17.9M(18%) resident=21.1M(21%) swapped_out=8668K(8%) unallocated=79.7M(79%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.2M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CoreServices 1904K
MALLOC 37.7M
MALLOC guard page 48K
MALLOC_LARGE (reserved) 1288K reserved VM address space (unallocated)
Memory tag=242 12K
Memory tag=35 7100K
Stack 66.5M
VM_ALLOCATE 16.1M
__DATA 9340K
__DATA/__OBJC 124K
__IMAGE 528K
__IMPORT 140K
__LINKEDIT 34.6M
__OBJC 1580K
__OBJC/__DATA 44K
__PAGEZERO 4K
__TEXT 120.7M
__UNICODE 544K
mapped file 84.3M
shared memory 308K
=========== =======
TOTAL 414.6M
TOTAL, minus reserved VM space 413.3M -
InDesign CS5 Crashes with Warning Dialog Box
Hello,
Facts:
InDesign CS5, v7.0.4
OS X 10.7.4
No third-party font-management application running.
Macbook Pro (June, 2012)
InDesign crashes in these two instances:
1. Trying to delete a page that has content. Right as the warning box comes up, it shows up without content (just the "Warning" title) and crashes.
2. When packaging a file, as it's about to warn you about the perils of archiving fonts it does the same thing as above, and crashes.
Tried the alt-opt-cmd-shift trick to reboot preferences and nothing.
Tried deleting the two preference files directly so that they would rebuild and nothing.
Interestingly, I have another computer running OS 10.7.3 (as opposed to 10.7.4 on the crashy one) and the same InDesign CS5 7.0.4 and that one works perfectly.
Ideas? Leads?
Thanks
ArminAfter 2 days straight, I FIGURED IT OUT!!!! I was trying everything, especially related to font book and fonts and resetting prefs, etc...
I narrowed it down to 1 constant variable: it's happening on the 2012 macbook's, so I reset my mac and held command + R and re-installed Lion, then I DID NOT INSTALL THE UPDATE FOR THE MACBOOK 2012. Then I tried exporting a smallest file size pdf with overset text and also tried deleting a page with an object on it and BAM! No blank warning dialog and even more importantly: NO MORE CRASHES!!! Hey, I might not lose all my clients afterall!
got the good ol' warning box we all love and missed:
Again:
- power off mac and turn back on while holding down Command + R (dont do it on an external keyboard just to be safe)
- choose the re-install Lion option (I'm sure there is another way to re-install Lion, this is just the way I did it, not saying its the best or only method)
- DO NOT INSTALL MACBOOK (Mid 2012) Software Update 1.0 - THIS SCREWS ADOBE UP!
After you guys try this please let us know how your system is operating, I am noticing my macbook pro is so slow and when trying to send an email and choosing an email to reply to and attach something,etc.. each click triggers the beachball and I gotta wait a few moments..?? I'm sure we might be missing out on some good updates from not updating to the 1.0 software update....but....
So my final question is:
is this Apple's problem or Adobe's and who needs to do what here??? Why can't we all get along... -
I'm having issues with five pages within an InDesign document.
I was trying to export a document to PDF, but a couple of images weren't showing up on a couple of pages. So I tried exporting to PDF in a couple of different ways to see if that would help. It didn't. Instead, InDesign started crashing constantly. Turning Preflight off helped with that, and I was able to clear out any other potential problems (potentially problematic PDFs placed in the document, .eps images). I tried exporting as .idml, but it created 4 kb files that couldn't be opened; I think InDesign was crashing before the file could finish exporting. Now that I can get the document open for extended periods of time, I've tried exporting as a .idml file again, and it gets to 83% complete and doesn't finish.
I started trying to export as PDF again, and by exporting parts of the document, I was able to narrow the problem down to pages 162-166. I don't know what's different about these pages. I have the PDF that I managed to export successfully before it started crashing constantly (the one with the missing images--and to clarify, these missing images aren't on any of the problem pages, so it appears to be an unrelated issue), and from looking at those pages, I can't see what the issue is.
p. 162 - text and a table
p. 163 - text and an image
p. 164 - text
p. 165 - text and an image
p. 166 - text
I can't even scroll past these pages. Even in the Pages sidebar. It crashes. Here is the crash log from when I tried to scroll past. http://pastebin.com/B7ax4cAx
Here's a crash report for when I try to export those pages to PDF: http://pastebin.com/E6dA1igA
I'm using CS5 on OS X 10.5.8. When I started having these problems, I realized that I hadn't updated InDesign in awhile, so I updated to the latest. I'm using 7.0.4 now.Try reseting the preferences.
or delete Mark II folder from the location
Windows 7/Vista: C:\ProgramData\Adobe\SING\Mark II
Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II
It will fix this..
This problem is pretty definitely not SING, so deleting the Mark II folder is not going to help. (It wont't hurt, though!)
Resetting prefrences is always a good thing to try.
I suspect it is a corrupt story thread of some sort. Moving pages to a new document, exporting stories to IDML, copying the file and deleting pages until the problem goes away...those are things I would try. -
Indesign CS5 crash during startup - problem with Graphics.rpln
I work in an architectural company and already several of our computers have experienced this very rare and unusual behaviour. During start up of Indesign (not clicking on any file but just launching Indesign) it crashes with the following error:
"Adobe Indesign CS5 has stopped working"
We use Windows 7 64bit, so the first step I did - I went into Application Log which says, so appears to be a problem with Graphics.rpln.
-=-=-=-=-=-=-=-=-=-=-===-=-
Fault bucket 1848500921, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: InDesign.exe
P2: 7.0.0.355
P3: 4bad00be
P4: GRAPHICS.RPLN
P5: 7.0.0.355
P6: 4bad03d3
P7: c0000005
P8: 0004e1e2
P9:
P10:
Attached files:
C:\Users\User\AppData\Local\Temp\WER162E.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\User\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_InDesign.exe_b042 ec9a818cb8fb57eefe0aacb41c22fdcbb8_10c12aa8
Analysis symbol:
Rechecking for solution: 0
Report Id: 9e59fc2c-5b68-11e3-908c-f46d0497fc9b
Report Status: 0
-=-=-=-=-=-=-=-=-=-=-===-=-
I have tried everything I could think of - removed and reinstalled Adobe CS5, manually removed Adobe folders under %Appdata%\Local and %Appdata%\Remote folders (why can't Adobe delete those things during uninstallation is always a total mystery), changed video adapter drivers, cleaned Temp folders, everything I knew...
None of the other apps like Photoshop or Illustrator CS5 malfunction - only Indesign. What is going on?
Can it conflict with other software we use? We have Bentley Microstation, 3D Max, Office 2010, Kaspersky Antivirus and LOGMEIN installed on this computer...Any clues, guys?Looks to me like you've never installed any of the patches. Last patch for CS5 was 7.0.4, so I'd start with that and see if ti helps.
-
Adobe InDesign cs5 crashes every time try to save, save as or export
I've got adobe InDesign (cs5 version), and every time I try to save, save as or export a file, the InDesign window closes or crashes. This is very frustrating as I have a project which needs to be completed in the next two days using InDesign. Help!
Try reseting the preferences.
or delete Mark II folder from the location
Windows 7/Vista: C:\ProgramData\Adobe\SING\Mark II
Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II
It will fix this..
This problem is pretty definitely not SING, so deleting the Mark II folder is not going to help. (It wont't hurt, though!)
Resetting prefrences is always a good thing to try.
I suspect it is a corrupt story thread of some sort. Moving pages to a new document, exporting stories to IDML, copying the file and deleting pages until the problem goes away...those are things I would try. -
Indesign CS5 Crash on install (with Log)
Hi Everyone,
When installing Indesign i recieve the below Exit Code 7:
This problem has been driving me crazy!
Any help would be greatly appreciated
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 44 error(s), 39 warning(s)
WARNING: The payload with AdobeCode: {F9766AC1-1461-1033-B862-DF8FE1C033BE} has recommended dependency on:
WARNING: Family: Adobe Web Suite CS5
WARNING: ProductName: Adobe Media Encoder CS5 X64
WARNING: MinVersion: 0.0.0.0
WARNING: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
WARNING: Removing this payload from the dependency list.
WARNING: Memory requirements not met for {F9766AC1-1461-1033-B862-DF8FE1C033BE}
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: The payload with AdobeCode: {F9766AC1-1461-1033-B862-DF8FE1C033BE} has required dependency on:
ERROR: Family: InDesign
ERROR: ProductName: Adobe InDesign CS5 Icon Handler x64
ERROR: MinVersion: 0.0.0.0
ERROR: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
ERROR: Removing this dependency from list. Product may function improperly.
ERROR: 3238 Unable to move file at "C:\Program Files\Common Files\Adobe\Installers\adobeTemp\{DEC9BB26-1381-1033-A965-E3BD5F2EF8BC}\_2834_534ef5bc4c0 f80b27197b177d4de4084" to "C:\Program Files\Adobe\Adobe InDesign CS5\Plug-Ins\Graphics\(Transparency UI Resources)\idrc_VIEW\2503.idrc" Error 32 The process cannot access the file because it is being used by another process.
ERROR: 3238 Command ARKMoveFileCommand failed.
ERROR: 3238 Unable to delete file copy at "C:\Program Files\Adobe\Adobe InDesign CS5\Plug-Ins\Graphics\(Transparency UI Resources)\idrc_VIEW\2503.idrc" Error 2 The system cannot find the file specified.
ERROR: 3238 Error rolling back command ARKMoveFileCommand
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - SiteCatalyst NetAverages: Install failed
ERROR: - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_US: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Adobe Toolhints CS5: Install failed
ERROR: - Adobe InDesign CS5 Application Language Files_AdobeInDesign7AppLang-en_GB: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - Adobe Buzzword CS5: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - Adobe SING CS5: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Adobe BrowserLab CS Live: Install failed
ERROR: - CSXS Story Extension: Install failed
ERROR: - Adobe Media Encoder CS5: Install failed
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - PDF Settings CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe InDesign CS5 Common Base Files: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_GB: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - HIL Help Search: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Adobe InDesign CS5 Application Base Files2: Install failed
ERROR: - Recommended Common Fonts Installation: Install failed
ERROR: - Adobe InDesign CS5 Icon Handler: Install failed
ERROR: - Adobe AIR: Install failed
ERROR: - Adobe InDesign CS5 Application Base Files: Failed due to Language Pack installation failure
ERROR: - Adobe InDesign CS5 Application Feature Set Files: Install failedLooking back through the log I see the unable to move entry reates tothe file being in use. Perhaps there is somthing on the laptop running in the background that needs to be turned off.
I'd remove CS5, run the clean tool, reboot, run MSConfig and turn off all non-essential startups and services, especioally antivirus and spyware scanners, iTunes, browser helpers and toolbars, and messengers, reboot again, reinstall, then run MSConfig again to restore normal boot. Have the computer using a local printer as default during install. -
Hard 100% InDesign CS5 crash - Dead?
I have a large multi-document book that causes a hard InDesign CS5 crash (submitted to Adobe without response many, many times). Opening any of the book's documents causes the crash, or restarting InDesign after a crash - which crashes trying to recover.
I've done the following - many times in various orders:
o Reset InDesign preferences (on restart with 4 keys or manually deleting hidden files per this forum).
o Cleared all the font caches.
o Run the Photoshop FontTest javascript (which identifies Lucida Grande as a problem).
o Re-installed InDesign CS5 and updates completely (although without a complete preceding de-install).
o Re-installed Mac OS X 10.6 and updates completely.
o On another machine, created individual markup documents of every document in the book (.idml files), then moved and tried to open them on the offending machine.
o Removed all the "recovery" files - in the book's home folder as well as ~/Library/Caches/Adobe InDesign/Version 7.0/en_US/
o Screamed.
In all cases, upon opening a document in the book (individually or via the book's list of documents) InDesign crashes. I'm just about ready to get my money back for CS5. Anybody have some magic? I need it.
Here's the stack crawl of the crashing thread:
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 AdobeBIB 0x00813bec BIBInitialize2 + 40444
1 AdobeBIB 0x00812bc6 BIBInitialize2 + 36310
2 AdobeCoolType 0x00855e48 0x855000 + 3656
3 AdobeCoolType 0x008b3e4b CTCleanup + 1719
4 AdobeCoolType 0x008676c1 0x855000 + 75457
5 AdobeCoolType 0x0085a352 0x855000 + 21330
6 AdobeCoolType 0x00a5f4cb CTCleanup + 1752375
7 AdobeCoolType 0x00865b93 0x855000 + 68499
8 AdobeCoolType 0x0086e5ef 0x855000 + 103919
9 AdobeCoolType 0x00934257 CTCleanup + 527043
10 AdobeCoolType 0x0090d35c CTCleanup + 367560
11 AdobeCoolType 0x008a95b0 0x855000 + 345520
12 ...be.InDesign.Optical Kerning 0x22dd6b3d GetPlugIn + 30541
13 ...be.InDesign.Optical Kerning 0x22dd899f GetPlugIn + 38319
14 ...be.InDesign.Optical Kerning 0x22dd1056 GetPlugIn + 7270
15 ...be.InDesign.Optical Kerning 0x22dce3d1 0x22dcb000 + 13265
16 ...be.InDesign.Optical Kerning 0x22dccbaa 0x22dcb000 + 7082
17 ...be.InDesign.Optical Kerning 0x22dcc890 0x22dcb000 + 6288
18 ...be.InDesign.Optical Kerning 0x22dcd32a 0x22dcb000 + 9002
19 ...InDesign.Paragraph Composer 0x200df5fa GetPlugIn + 651066
20 ...InDesign.Paragraph Composer 0x20056a8e GetPlugIn + 91086
21 ...InDesign.Paragraph Composer 0x20064b99 GetPlugIn + 148697
22 ...InDesign.Paragraph Composer 0x200940f3 GetPlugIn + 342579
23 ...InDesign.Paragraph Composer 0x20097b3b GetPlugIn + 357499
24 ...InDesign.Paragraph Composer 0x200a2ab6 GetPlugIn + 402422
25 ...InDesign.Paragraph Composer 0x200a0a91 GetPlugIn + 394193
26 ...InDesign.Paragraph Composer 0x20043e76 GetPlugIn + 14262
27 ...InDesign.Paragraph Composer 0x200483f5 GetPlugIn + 32053
28 ...InDesign.Paragraph Composer 0x20041009 GetPlugIn + 2377
29 com.adobe.InDesign.Text 0x1e80e9b6 GetPlugIn + 3970822
30 com.adobe.InDesign.Text 0x1e5f14ae GetPlugIn + 1753598
31 com.adobe.InDesign.Text 0x1e5f89e9 GetPlugIn + 1783609
32 com.adobe.InDesign.Text 0x1e613d20 GetPlugIn + 1895024
33 com.adobe.InDesign.Text 0x1e6149bd GetPlugIn + 1898253
34 com.adobe.InDesign.Text 0x1e60b121 GetPlugIn + 1859185
35 PublicLib.dylib 0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
36 com.adobe.InDesign.Text 0x1e51a9e6 GetPlugIn + 874294
37 com.adobe.InDesign.Text 0x1e51bb8e GetPlugIn + 878814
38 PublicLib.dylib 0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
39 PublicLib.dylib 0x0125d22d CShape::DrawHierarchy(GraphicsData*, long) + 365
40 PublicLib.dylib 0x01260146 CGraphicFrameShape::DrawShape_Hierarchy(GraphicsData*, long) + 326
41 PublicLib.dylib 0x0125dc32 CGraphicFrameShape::DrawShape(GraphicsData*, long) + 210
42 PublicLib.dylib 0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
43 com.adobe.InDesign.Layer 0x2053f26c 0x2053a000 + 21100
44 ....InDesign.Generic Page Item 0x1fdd565f GetPlugIn + 155199
45 com.adobe.InDesign.Layer 0x2053ee15 0x2053a000 + 19989
46 com.adobe.InDesign.Layer 0x2053f682 0x2053a000 + 22146
47 com.adobe.InDesign.Spread 0x1f14c76c 0x1f148000 + 18284
48 com.adobe.InDesign.Spread 0x1f14f352 0x1f148000 + 29522
49 com.adobe.InDesign.Spread 0x1f151696 0x1f148000 + 38550
50 ...adobe.InDesign.AppFramework 0x1a14004e GetPlugIn + 111134
51 PublicLib.dylib 0x0135616a SnapshotUtils::CreateAlphaAGMImageAccessor() const + 4794
52 PublicLib.dylib 0x01356638 SnapshotUtilsEx::Draw(long, unsigned long, PMReal const&, unsigned long, SnapshotUtils::Transparencies, IdleTimer*, std::map<IDType<ClassID_tag>, PMReal, std::less<IDType<ClassID_tag> >, std::allocator<std::pair<IDType<ClassID_tag> const, PMReal> > >*, unsigned long) + 104
53 com.adobe.InDesign.Layout 0x2051b95a GetPlugIn + 70250
54 com.adobe.InDesign.Layout 0x2051b240 GetPlugIn + 68432
55 ...adobe.InDesign.AppFramework 0x1a15ff85 GetPlugIn + 242005
56 ...adobe.InDesign.AppFramework 0x1a160ec9 GetPlugIn + 245913
57 ...adobe.InDesign.AppFramework 0x1a102e78 0x1a100000 + 11896
58 ...adobe.InDesign.AppFramework 0x1a1285fa GetPlugIn + 14282
59 com.adobe.InDesign 0x000028ab main + 187
60 com.adobe.InDesign 0x000027c6 start + 54I have no idea why this should be so, but I found a way to retrieve corrupted documents in the book:
The book contained 12 documents - 6 of which were corrupted by InDesign and could not be read by ID CS5, ID CS4 nor could they be exported to .idml files because they couldn't be opened long enough to do so. History (although I can no longer prove this) indicates that InDesign could corrupt a document during a crash (in book mode, with a good document open, try to open a corrupted document) and subsequent recovery attempt. When I indicated that even CS5 on another machine would repeat the corruption process, this is how it happened on both of my machines.
So... I tried everything - going back to old backups (thanks to Time Machine), most of which were corrupted or earlier documents that were missing most of what I needed. I was prepared to re-do hundreds of hours of work. I re-installed Mac OS X 10.6 again. I re-installed InDesign CS5 again... and I thought... before updating it (from the 7.0.0.355 disk distribution), let's try to open the corrupted versions of the documents. It opened 5 of the 6. Amazed, I quickly made uncorrupted copies of these documents, made markup files and replaced them in the original book. The last document crashed, but it didn't spread to other open documents. So (still without updating InDesign) I created a brand new book file and started adding the documents to it - leaving the one remaining document as the last addition. When I added it, ID indicated it was damaged but added and opened it anyway. I made an uncorrupted version of that document and replaced it in the replacement book. I ran the PhotoShop font test again and it still reported that Lucida Grande (regular) was SNAFU, but Font Book reported it as OK - seeming to indicate that the font issue raised in this forum was not related. I could find no visible abnormalities in any of the recovered documents. (I was also the victim of the "Anchored Object outside the margin" crash problem early in CS5 that required an update to recover from.)
I'm going to update my copy of InDesign CS5 one of these days, but not until making extra backup copies of every ID document I've produced in the last year. I'm a software guy and my instincts tell me that something (wild guess - the Adobe Cool Type feature of the Paragraph Composer/Optical Kerning plugin) is broken - perhaps worsened during a software update. Adobe software is known to be "fragile" - I just had no idea how expensive such fragility could be.
I'm marking this thread "answered" although I still don't know the reason for the problem. Thank you for your help and encouragement.
John Bishop
Owner, Mulligan Software -
InDesign CS5 crashes on menu events
If I install a menu event with applescript, indesign CS5 crashes if the last event handler contains commands from the UI Suite (make dialog...). The dialog appears, but after selecting something indesign crashes. I tried everthing that I know. Event handlers without dialogs and with standard apple script dialogs (display dialog) are running fine. Does anybody made similar experience?
Excellent information - but it didn't seem to help.
I renamed the two files, opened the application again and saw the same behavior. The system did add new InDesign Defualts and InDesign SavedData files - that were much smaller than the renamed ones.
Just note, this is a new computer - I did not have InDesign CS4 loaded on this laptop.
Also, we have two licenses. The person using the second license has exactly the same problem.
Any other ideas?? Thanks again. -
Indesign CS5 crashes when deleting an index
Hi,
Indesign CS5 crashes when deleting an index.
Thanks for your help.allesistständigimwandel wrote:
the only successful importing the idml-file was in cs4, but there was the problem with the change of layout.
Sounds like the .idml was created in CS5 an opened in CS4. Is that correct? You'd lose unsupported CS5 features and that might result in some layout changes, but I wouldn't expect formatting changes, which you implied originally.
There are quite a few reports now of problems converting legacy files to CS5. I've not had any in my own work, but I haven't tried to update a lot of stuff. I wouldn't for example, switch versions near the end of a project, but would finish up in the original version to avoid any potential issues. Exporting from CS4 to either.inx or .idml and opening that in CS5 may give better results than opeing the CS4 .indd directly.
Since you've already done the conversion, and considerable editing, I'm not sure what to tell you. You could try exporting the text to InDesign Tagged Text, then place that into a new file. Copy/Paste in Place any graphic content. -
Indesign CS4 Crashing with one doc only
My Indesign CS4 crashes with only one document (my most valuable document, of course). It does not crash with other small docs.
The exact problem occurs on two Intel Macs (Mac Pro 6gb of Ram and MacBook Pro with 2gb of Ram): The doc opens for about 5 seconds then the ball starts spinning and I need to force quit.
I did change fonts for the document a few days before the problem began, so if anyone has suggestions how to diagnose corrupt fonts, please let me know.
If anyone has suggestions on how to recover my document, please guess away.
Many Thanks.I finally was able to recover a backup copy that was 2 days old. I am happy with this as I thought I was having to go back 2 weeks.
I recovered it by continuously opening and force quitting every backup I had over and over, then attempting a save-as.
One thing I noticed is that Indesign automatically opens up previously opened documents even if it crashed. This creates a loop that was tricky to work around as Indesign would even with a good doc opened. It would open the corrupt doc at the same time causing a crash.
My lesson is to rename the document backup every day (not use the same name), and back up on a secondary drive. Thus, if this happens again the worst thing that will happen is that I lose only 1 days of work. -
Indesign CS5 Crashes When Exporting Layer to Incopy
I had a designer who emailed me last week stating she was having problems with Indesign CS5 crashing when she exported her text layer to Incopy. I thought it might just be her machine; however, I've experienced the same problem today five times. Is this a known issue? Has anyone else experienced this? I'm in Indesign CS5 (7.0.3).
Corrupt font perhaps?
Bob -
InDesign CS5 crashes during Packaging
OK. I searched and some people experienced this issue (InDesign CS5 crashes during packaging). Some said it was because of corrupted fonts.
So I tried replacing Adobe OpenType fonts which I know won't have any issue (Optima). But, it still crashes. I'm really out of ideas.
It crashes everything when the status dialogue bar says "Saving Document..." and then it just freezes there for ages. Then InDesign CS5 became "Not Responding".
Someone please help. At the moment I've been manually packaging. Frustrating!
I'm on Snow Leopard, 2011 i7 MacBook Pro, 4GB RAM and CS5 Design Premium.
Thanks.John Hawkinson wrote:
Please do post the link, as Bob suggests, so others can benefit.
Anyhow, your crash is in the the Cooltype manager inside the Font Manager.
This definitely does point to a font problem. Most likely a corrupt font, but possibly a corrupt SING issue (oh boy...).
What is SING issue?
John Hawkinson wrote:
Anyhow, your crash is in the the Cooltype manager inside the Font Manager.
Huh?
By the way, the file was herited from previous job... and I didn't do the previous job. So, I didn't set up the file. I'm just updating it.
John Hawkinson wrote:
(oh boy...).
OK, your (oh boy...) is freaking me out.
John Hawkinson wrote:
Please try removing all non-system Fonts and restarting the computer, then trying the packaging again.
I wanna do a restore system font. Do you think that would do?
John Hawkinson wrote:
If not, try http://kb2.adobe.com/cps/408/kb408816.html.
Thanks for the link. Just realised it explained SING. -
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