Infinity - Home move

Hi,
First of all I'm writing this post because I had issues previously and they were resolved with the help of moderators here, one of which called me and was very good.
Now to the issue. I can barely begin to explain it and I'm still as angry as I've ever been with a Company. It boils down to this: at the beginning of September I scheduled a home move (line and BT Infinity from A to B). I was given a date of 6th October. I've had no fewer than FOUR date changes since then, all of which were against my knowledge and will, and I spent time on the phone to BT getting the appointment changed back to 6th October every time. The most recent example of this occured on Tuesday when I spent 40 mins on the phone to an apologetic lady at BT Open Orders. She categorically and unequivocally GUARANTEED me the installation appointment would be this past Saturday. She emailed me as well for written confirmation. I stayed in ALL DAY Saturday and NOTHING. No visit, no call. Now it says online that my move is schedule to complete 23rd October.
I am not sure how to progress this now. I am at a loss for words for how angry, frustrated and disappointed I am in how I've been treated, but more pressingly I am desperate to get this BT Infinity installed. I am at my wits end calling BT, wasting countless hours on the phone, getting stressed out, and ultimately ending up nowhere.
I would be beyond grateful for some help. And if I can provide any more information, I'll be refreshing this thread constantly.
Many thanks,
Marc

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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BT Infinity - Home Move Nightmare

Hi - I would like to share my nightmare related to the home move and BT Infinity
(re)activation at the new address in a desperate hope that someone might provide an insight and advice as to how to best handle and resolve this, as I am totally beyond myself.
Using the Home Move online tool, I informed BT at the beginning of Sept about my upcoming home move scheduled for Oct 16th, in order to give them enough time to sort out the transfer of my phone line and BT Infinity - Received the online confirmation that everything is fine and an engineer would be arriving at my new property on 16th Oct to re-connect my BT Infinity account
16th Oct arrived, 2 engineers came and no broadband and no Infinity, apparently not enabled yet. These guys called someone at Openreach who was supposed to investigate the issue, and left my property with no resolution, open socket hanging out of my wall and wires all over the place. I had to chase them up for the rest of the afternoon to find out if they are coming back or not, and finally was told that there is nothing they could do, another dept at Openreach had to step in and solve the problem, so BT will take care of arranging for a new appt.
Called BT next day and was told that the port issue got resolved, and we agreed on the new appt for 31st Oct (morning slot). Received a text from BT confirming the appt slot.
On 30th Oct, I decided to check my order status at BT Online as I was getting paranoid. The web-site said that the engineer visit was scheduled for that very same afternoon, 30th Oct (afternoon slot). Got quite frustrated and called BT to complain. They escalated the issue to someone from BT mgmt or Openreach on the phone (not quite sure), who was quite apologetic and admited that there was a mix-up with scheduling, the engineer was on his way to my property but unfortunatelly we couldn't not arrange to leave work and go back home - so this visit would be a loss and BT would bear the cost
The escalation contact promised to fast-track my next appt and someone would call me in the next day or so to get 3 available slots from us to agree on the next visit
I was also told that all wiring and porting is now all sorted out, another engineer visit would be able to sort out my Infinity connection in no time
The escalation contact did follow through as promised and I did get calls over the next 2-3 days and we agreed on another appt for this morning, 6th Nov - so far so good
BT Online had 6th Nov afternoon slot instead, which again got me quite paranoid. Called BT again to reconfirm the date and the morning slot - Was told to rest assured, everything is fine as agreed, 6th Nov 8-13, all ready to go
This morning another engineer arrived, and the first thing he asked was: 'Are you sure that the port is ready?'
All we could said was the confirmation that BT had been feeding us to date, all ready to go
The guy connected some wires and then said that he would need to go and check the port outside the property - he promised to be back as soon as possible
Well, he came back after 45min and delivered unwanted message - the port is not ready yet, it is apparently faulty, and someone at Openreach needs to come in to fix it. He called (a different dept) at Openreach and was told that someone would need to put an order through to get this port fixing job to be done. No ETA, no nothing.
We were told to call BT back and complain, complain etc
So I called BT immediately, and all I was told was that 'the order could not be completed unfortunatelly, it is delayed. Someone would be calling us on 11th Nov (have no idea where that day acme from) to inform us of the status of the order and next steps. Until then, BT can generously give me access to public BT WiFi. And yes, we will NOT be changed for the broadband service until it gets restored.
To add more insult to the injury, our most recent BT bills for Oct and Nov show full charges for BT Infinity and double billing for some phone services (Int Freedom). Had to call BT Billing today to complain again and requesta refund.
BT Online says that our Broadband order will be completed up until midnights of 13th Nov - what the heck is this supposed to mean? Why is BT / Openreach sending out engineers to our property if the port is not ready, enabled, or any additional work is needed to fix faults (if any)? Complete waste of time, money, not to mention having to take time off from work.
Is this nightmare ever going to end, and how more inefficient it can be?
Any help or advice would be very appreciated, thanks in advance
at38521

Hi at38521
I'm really sorry to read about the problems with connecting your services. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help you get this sorted. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Infinity Home Move

Hi,
I am moving my home but BT don't have infinty service at the new service but they still want me to pay for infinity and are going to provide me a normal 17mb broadband?
Is it normal, why should I pay for something which they can't provide?
any help

I believe it is, however the caveat is that must take out broadband will BT at your new address.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Home Move Silver Property

I've currently got infinity and potentially moving to a new property on March 1.
Having checked the property it cannot be found online. I called BT to be told by one advisor I couldn't get BT infinity. Another advisor checked the neighbours and both of them CAN at 78-80Mbit. He said I'd have to arrange a home move with an infinity addon to get around the system listing the new address as "silver". He then went on to say he couldn't do it.
Could a mod help me by confirming what I can. There's a cabinet pretty much outside the property too!
Thanks

Hi Scottc2105,
Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Requested Home Move but checking my order I have b...

Last friday I started a home move using the online form on the BT website. This went smoothly and I requested to keep my telephone number as im only moving up the road. However when I tracked my order yesterday I noticed the number given to me begins with 0331. This is not my area code and to be honest I have never heard of 0331.
The packages I am moving is unlimited BT infinity 2 & my BTTV package.
Other addtional information is due to the nature of the move I was only able to give BT just 8 days notice of the home move. I have a date set for when the engineer is coming round although due to the late notice this is one week after we have moved.
The previous occupant at the address we are moving to has a BT line but no account is running from this line. Previously they were with O2.
Hoping someone can put my mind at rest.

Numbers that start 033 are BT Smart Talk reference numbers that show on bills after Smart Talk is ordered.
Sometimes these numbers appear on order the tracking website as telephone numbers as do some BT Vision reference numbers that start Vxxxx. There is no need to worry as you will be allocated a standard 01/02 number for the correct area your moving to.
It's just a glitch in the order tracking.

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Join the crowd. If you search this and other forums on the web, you'll find that Home Sharing has limited functionality on PC and Mixed PC-Mac networks. It works fine, Mac to Mac, it appears, but PC's seem unable to talk to Macs or one another on many, many, many people's home shared networks. I hope that Apple finds a way to improve this aspect of iTunes or at least expands its troubleshooting recommendations in the support database.

Importing Video From Home Movie DVD

I have home movies burnt onto a DVD from the original VHS Tapes, and want to edit the the using IMovieHD 6, but when attempting to import, I get an error message that says, "The File could not be imported". Quicktime was unable to parse it.
According to what I read, IMovie should be compatible with Mpeg-4 Files.
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Dying to get all the 'slow' moments out of all the hideous Birthday Party footage.
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robio

Hi Robio:
Welcome to discussions!
Don't suppose you have the original DV tape-do you? If so, that's your best bet for editing..
With that said, if you decide you need to use the DVD, then you will need to convert that DVD into something that imovie can use. (Thus, there is a possiblitlity of loss if quality..)
(I quote Karsten Schlüter here:)
for 20$ get the Apple
mpeg2 plugin
and for free
Streamclip for converting mp1/2/4, divx, avi, vob...
other tools are:
* DVDxDV, it
has a 30d trial period (testdrive sets a watermark)... and cost 25$
Cinematize
60$
* Mpeg2Works >25$ + Apple plug-in
http://danslagle.com/mac/iMovie/tips_tricks/6010.shtml
http://danslagle.com/mac/iMovie/tips_tricks/6018.shtml
or connect Your Camera to a DVD-player and copy to tape or import
trough if Your Camera handles that...
iMovie is a video edit app meant to work with firewire connected
miniDV camcorders
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Help!! I can't get my new macbook to print with my Dell 155w OR burn a home movie to DVD

I cannot get my very recently purchased macbook pro to burn a home video to dvd OR connect to my dell 155w printer. I bought a macbook because it was so highly recomended. But I don't want to keep replacing things. I am so frustrated. I wanted a macbook because of its reputation. But I can't seem to figure out anything. I'm dissapointed and thinking I will just return it.

Your problem may be able to be solved but take this from a Long time Windows user and current Mac owner. Macs are not easier to use. Mac break down just as often as PCs, percentage wise as to how many are sold/produced.
They use the exact same hardware as Win PCs.
The learning curve for OS X is greater then for Windows.
Not sure of the age of your printer but it may not be supported in the newest Mac OS, Lion.
We would need a little more info on how you are trying to connect TO the printer. USB cable or Wirelessly.
As far as burning a Home Movie to DVD. Apple use to supply a program called iDVD for this but with the introduction of Lion OS they stopped supplying that program. You could try another burning program. Try Burn or you could buy something like Toast (Burn is free).
Personally I would return your Macbook Pro and stick to what you know with a good PC notebook.
Apple has a 14 day No Questions Asked return policy for Full refund. Take advantage of that policy.

Best way to convert home movie VHS tapes so they can be edited in iMovie HD

Please help! I'm sorry this question is going to be long, but I'm a novice at this.
My goal is to get my VHS home movies (I have about 30 of them) into iMovie so I can do two things.
First I want to burn DVD's so I'll have a copy of the VHS tapes before they go bad.
Secondly, I want to be able to extract small clips from all of the tapes and combine them in a new iMovie project.
Here's what I've done so far:
I purchased a Canopus ADVC110 and got someof my VHS tapes converted digitally but the file sizes were HUGE and eating up my hard drive space. I was down to 6 GB of space left on my hard drive and almost crashed my Mac.
I deleted all these huge files and got my Mac back up to having 111 gigs of space left. Whew!
This week I purchased a Pinnacle converter and started all over. I took a VHS tape, and it was compressed into a nice small Mpeg-4 file and went to iTunes.
Then I tried to drag and drop it from itunes to imovie. That didn't work. I then dragged the movie to my desktop and then dragged it to imovie..... looks like this was going to take a long time to get into imovie. I'm thinking this is too many steps.
Now I am importing the file into iMovie by importing directly from itunes. The file size is 1.04 GB and it is 1 hour and 54 minutes long. It is taking a loooong time to import this movie....like 100 minutes.
I am afraid I am doing this the hard way.
Plus, after reading all the discussion boards and all the problems people are having... I don't even know if I'll be able to successfully edit this movie once it's imported. Plus, after I've edited it (if I can) will I be able to transfer the clips to another iMovie project?
I'm happy with the file size that the Pinnacle converter is giving me. I'm happy with the way the movie appears in itunes.
Because I have **so many VHS tapes** to convert, I'm asking you all if there is an easier way for me to complete this task!
Thanks in advance for any advise. Keep in mind that I'm not tech-sophisticated..... just a middle aged Grandma trying to preserve memories of my family!

_Share" the highlight as suggested_
Thanks Lennart..... I'm not sure I know what you meant by the above.
Do you mean that I share the little clips I want to use in the 'best of project'?
I read the MacWorld article.... it's great thanks!
I want to keep all these converted movies on my hard drive because down the road I want to extract other clips from them so I can make a 'best of' movie for my other family members. I may want to do that next year.... or whatever..... so I want to have the imovies available for me when that time comes.
In order to do this am I going to have to buy a lot..... and I mean ALOT of extra hard drive space? That darn Canopus was really making files for me that were like 60-80GB's per one half hour movie!!
Hey, I really appreciate all the time you are spending with me on this topic. Making these imovie memories are so very important to me.

Turn on home sharing won't work to watch home movies on Apple TV

I have Apple TV 3rd generation. I transferred home movies from my MAC to my Apple TV. I have gone to Apple TV and then Computers and clicked it and there are my home movies. Many times however a message appears to "Turn on my Home Sharing". So I go to my computer and File and first have to turn off and then turn on and put in password and Done. Usually this works but I keep getting the same message and cannot see the home movies. Unplugged Apple TV, unplugged modem and router. Still not working. Any suggestions? thanks

you people are useless!!

New Home Movies from iTunes not showing up on Apple TV

I edit a lot of home movies in Final Cut. When I am done I use "Compressor" to convert the uncompressed movie files to an Apple TV format. The problem I am having now is that after I import them into iTunes they aren't showing up on either of my two Apple TVs when i use Home Sharing on my local network. I am able to play the movies in iTune and play them on my Apple TV by using AirPlay, but I would prefer not having to do this.
A few things to note:
1. Software is up to date on Apple TV
2. I have "Share my library on my local network" checked and "Share my entire library" selected under SHARING in my iTunes preferences
3. I am using Compressor 4.07. The preset option I use is " 1080 for Apple Devices (10Mbps)- Compatible with Apple TV (3rd gen.) and iPad (3rd Gen.)
Name: 1080p for Apple Devices (10 Mbps)
Description: Compatible with Apple TV (3rd gen.) and iPad (3rd gen.)
File Extension: m4v
Estimated size: 4.5 GB/hour of source
Device: Apple TV 3rd Generation
Frame sync rate: Automatic
Video Encoder
    Width and Height: Automatic
    Pixel aspect ratio: Default
    Crop: None
    Padding: None
    Frame rate: (100% of source)
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    Codec Type: H.264
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    Pixel depth: 24
    Spatial quality: 50
    Min. Spatial quality: 50
    Temporal quality: 50
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    Maximum data rate: 14 (Mbps)
Audio Encoder
    Sample Rate: 44.100kHz
    Channels: 2
    Bits Per Sample: 16
    AAC encoder quality: high
    Data rate: 128 Kbps
Include Dolby 5.1 Audio track
Compatible with Mac, PC, Apple TV (3rd gen.), iPad (3rd gen.) and iPhone 5, iPod touch (5th gen.)

Are the files in the library?
I notice that music and movie categories exist, and I can watch the movies I have converted using handbrake, and iMovie for home movies that we're added to my iTunes library....but... I want to sort this into kid movies, parent movies, and home video categories. Apple TV will be so much more useful if I don't have to use my iPad to air play my home movies. Browsing a single list of video that includes these 3 distinct functional categories is pretty lame.   Where is my apple freedom here?
I expect this fixed or more easily configured with the new Yosemite and iOS update. I hope there is an Apple TV update to make this better too.

How can I make a folder in the TV for my home movies

How can I make a folder in the TV shows for my home movies collection? I have created a folder in the library in finder and put all the videos in there but they do not appear in itunes.
pshultz

It's best to never move iTunes media around in Finder. Add it to the Library through the iTunes interface by dragging them into the window. Once they've been added to the library, you can try using Get Info on the files in iTunes and change the tag info to make them group together. (A unique album name should do this.) If you want them to be included with TV Shows, you can try using Get Info to set the Kind to TV Show (found under the Options tab in Get Info), but I'm not sure if it will work. Otherwise, you could make a playlist and drag them into to access them all in one convenient spot.
If you add the items as noted above and they still do not appear in your library, it's probably because they are not a compatible format.
Message was edited by: Diane Wordsmith

How do I transfer a home movie to videos on my ipad?

There's obviously a simple answer to my problem, but I can't seem to find it. I made a home movie on my mac. I shared it with iTunes. I then looked for it in videos on my ipad. No sign of it. I found it among the photos and videos in the camera section. How to I get this home movie into my videos. Homesharing is on, but clearly hasn't solved the problem. Do I have to sync my ipad with itunes on my mac? Seems a bit complicated for such a simple task. After all, I can email it to my family without a problem. Anyone tell me what I'm missing?

Have you tried clicking the share icon when it is selected (the box with and arrow at the top) to see if you get an option to "open in..." and then select videos app.
I have not done this so not sure it will work but an idea to try.

Home Movie Cataloging - BEST PRACTICES

I have about 200 hours of old home movies on VHS which I am in the process of adding to my iMac. I am wondering about 'best practices' on how much video can be stored inside of iMovie '08, when how much video becomes too much inside of the program, etc.
In a perfect world, I'd like to simply import all of my home videos into iMovie, leave them in the 'library' section, and make 2-5 minute long clips in the 'projects' section for sharing with family members, but never deleting anything from the 'library'. Is this a good way to store original data? Would it be smarter to export all of the original video content to .DV files or something like that for space saving, etc?
Can I use iMovie to store and catalog all of my old home movies in the same way I use iPhoto to store ALL of my photos, and iTunes to store ALL of my music/hollywood-movies, etc?

We-ell, since no-one else has replied:
1 hour of DV (digital video in the file system which iMovie uses) needs 13GB of hard disc space.
You have 200 hours of video. 200 x 13 = 2,600 gigabytes. Two point six terabytes. If you put all that on one-and-a-bit 2TB hard discs, and a hard disc fails - oops! - where's your backup? ..Ah, on another one-and-a-bit 2TB hard discs ..or, preferably, spread over several hard discs, so that if one fails you haven't lost everything!
iMovie - the program - can handle video stored on external discs. But are you willing to pay the price for those discs? If so; fine! Digitise all your VHS and store it on computer discs (prices come down month by month).
Yes, you can "mix'n'match" clips between different projects, making all sorts of "mash-ups" or new videos from all the assorted video clips. But you'll need more hard disc space for the editing, too. You could use your iMac's internal hard disc for that ..or use one of the external discs for doing the editing on. That's how professionals edit: all the video "assets" on external discs, and edit onto another disc. That's what I do with my big floorstander PowerMac, or whatever those big cheesegraters were called..
So the idea's fine, as long as you have all the external storage you'd need, plus the backup in case one of those discs fails, and all the time and patience to digitise 200 hours of VHS.
Note that importing from VHS will import material as one long, continuous take - there'll be no automatic scene breaks between different shots - so you'll have to spend many hours chopping up the material into different clips after importing it.
Best way to index that? Dunno; there have been several programs which supposedly do the job for you (..I can't remember their names; I've tried a few: find them by Googling..) but they've been more trouble - and taken up more disc space - than I've been prepared to bother with. I'd jot down the different clips as you create them, either by jotting in TextEdit (simplest) or in a database or spreadsheet program such as Excel or Numbers or similar ..or even in a notebook.
Jot down the type of footage (e.g; 16th Birthday party), name of clip (e.g; 016 party), duration (e.g; 06:20 mins and seconds) and anything else you might need to identify each clip.
Best of luck!

Can Apple TV 2 stream purchased videos / home movies converted to MP4 and in my iTunes library?

Okay, so we currently own a 1st Gen ATV and love it, however 99% of it's use is streaming purchased content and/or home movies etc. that I've used visualhub/handbrake to convert and imported into my iTunes library. All in all, once I gave up and surrendered my video content to iTunes and started streaming to my 1st Gen ATV I've grown hooked, I love sorting stuff however I want (I have about 250 movies, entire seasons of X-Files etc. that I've ripped from my own (LEGAL) media and put in iTunes, so when it's sorted properly it's very clean, when it's all alpha, it's a nightmare.
I've tried a few media servers for the PS3, however they just pile all the movies into one big alpha sorted mess, music isn't sorted by genre, no genius, TV shows are not tagged by watched, won't resume properly etc. Boxee / XBMC are a little better, but then again I run those on my ATV as well, and still Boxee doesn't really seem to sort stuff quite as well or play playlists properly.
We're getting another TV for our den and have been looking into other media streaming options, what I love about the Apple TV is the way I can sort all our movies, shows etc. by genre, so the kids can just go to the stuff I've tagged as Kids Movies or I can make video playlists for them and mix up some Planet Earth and Dora the Explorer for our babysitter and movies /shows are tagged as watched/unwatched, if you stop one it will ask if you want to resume, etc.
Looking into the ATV2 it seems like it's just geared for rentals, If that's the case I really am not interested. I like the Netflix option, but then again most newer internet connected TVs do that as well as my PS3, not sure how viable an option the WD TV Live plus or Boxee box is, I'd like to get some newer hardware, but I'm just not sure what route to go.
Does the ATV2 stream media in iTunes TV Shows/Podcasts/Movies folders? It doesn't sync right? So it it all Airplay now?
Is my best bet just to get another 1st Gen? Are there any other media servers that are able to sort stuff by played/genre/etc.
Ug, I'm at a loss! I really love the features of my old Apple TV, and would love to get a new one, but I'm just not sure if it will do everything I'm used to, or if any of the other standalone boxes are better options?
I know this is a bit of a ramble, hopefully someone can make enough sense out of where I'm going and help me out! Thanks!

Welcome to the Apple Community.
The Apple TV 2 will play all the content in your iTunes library that your Apple TV 1 does. It can no longer sync any of it but can stream it all just as the older model did. Airplay is a different feature that lets you stream from an iPad/iPhone, the Apple TV 2 has Airplay the first didn't.
You can still sort and search content by genre, it still marks content watched and unwatched and mainly still lets you organise much as the Apple TV 1 did, with one exception. It doesn't do nested folders, so the ability to tag a movie as a show (ie James Bond) and have all the associated movies in a James bond folder has gone and it lists all these movies individually.
It has a similar situation with TV shows. It will put all TV shows in a series in a folder as the older one did, but the new one lists each series separately whereas the older model would put all the series in one folder.
Not nesting folders is a bit of a pain with large libraries and whilst I don't like it, it's more or less the only compromise I have to make and of course I get additional features too.

Infinity - Home move

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