Infinity order delays and confusion

Hi,
I am hoping someone from BT will read this post and urgently get back to me personally with an accurate and honest update on my order. I have spoken to numerous people in the contact centre's who have provided me with no confidence about my order.
I originally ordered New Phoneline & Infinity on the 14th August to be installed on 6th September. I received a call a few days later saying the 6th wasn't possible and the appointment was now going to be the 10th September.
I called the team back who had left me a voicemail advising of the change in appointment and confirmed that on the 10th September that both Phone + Infinity would be installed. I was told the delay was due to a line plant availability issue which needed another engineer to deal with, before my order could progress.
A few days later again, I checked BT.com and it still showed the 6th September activation date and appointment date for both Phone + Infinity, so I called the Contact Centre to see what was happening. I was informed that the Infinity would not be installed on the 10th Sept, as only the Openreach engineer was going to be available on that date.
I was told that the person who I spoke to about the appointment change to the 10th was wrong and that Phone + Inifinity was never going to be installed on the same day. I was also informed that no appointment was set for the Infinity, so at this stage I was only going to be having phone line on the 10th and the infinity was still to be arranged. I therefore had to choose a later date for the Infinity, so I opted for Tuesday 13th September.
After this, my bt.com order tracking page showed only the activation days, which are both still showing as 6th September (even as of today) and no appointments are listed at all.
Today (6th September) I received an SMS saying my phoneline was being activated today, again confusing me as I know (or thought) that there was no appointment for phone line booked for today. Again, another call to the contact centre. This time I was advised my order had actually been cancelled. This annoyed me as you would expect. The agent then went on to confirm with Openreach and came back and retracted his statement and confirmed there was indeed an appointment for the 10th September for my phone line. He wouldn't however confirm my Infinity would be installed on the 13th September.
I currently have little confidence that my phoneline will be activated on the 10th and have zero confidence that my Inifity will be installed on the 13th September, likewise, I have no confidence that my bill will be correct given I have had SMS's and updates and BT.com still shows the 6th September for activation for both Phone line and the Infinity.
I would really appreciate it if someone from BT can get in touch with me to clarify exactly what is happening with my order, provide me with assurance as to when I will have a working phone and broadband service and also explain why I have received such a confusing order process.
Many thanks in advance,
Stephen

Hi Stephen,
I am really sorry for the confusion here.  I can understand that this would start to become annoying given everything you have been told. 
The SMS message and the bt.com are still working off the original details.  If you have spoken with someone confirming that the dates have changed then this is the most uptodate info and the website and SMS should be ignored.
I'll be happy to have a look over the order and clear everything up and keep an eye on its progress until its closed.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
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Similar Messages

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    Hi folks,
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    Regards,
    X.

  • BT Infinity Ordering Shambles

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    Hi JP123,
    Welcome to the forum.  Sorry for all the confusion over the engineers appointment.
    Very strange that the online checker is stating that no appointment needed.  You are correct, an engineer has to come to your home to install Infinity as an engineer is responsible for installing the Openreach modem.  I can help you with this.
    Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include your BT account details or Infinity order number and the link to this thread.
    I will find out what is going on.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • BT Infinity Order and INstallation Delay

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    BT Order History:
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    * APRIL 7, 2014 – Called BT, no new update.  Sent a complain email to BT. 
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    * APRIL 16, 2014 – Called BT to check if any update is available.  BT told me to that next update is on APRIL 17, 2014.  Requested BT to SMS or email me with an update.  Another promise made by BT.
    * APRIL 17, 2014 – Called BT helpdesk, not very happy today. I was informed that my broadband order needs to be cancelled by BT for whatever reason and the system is showing the order’s status ‘pending cancellation’.  The helpdesk person promised that I would be updated by email or sms by 18/04/2014.
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    -    On Apr 23 new order will be made by BT.
    -    On Apr 23 BT will update me with new information, possibly new appointment date.
    According to Sohail, in the best case scenario this should be done by the end of April.
    * APR 23 2014 – called BT helpdesk.  Also received an email and sms from BT that there would be an update on 28/04/2014!  My guess (and hope) that the message is related to the original order.  Ideally this order should now be cancelled by BT.  Called BT Helpdesk - according to helpdesk, I will be informed about my order on 28/04/2014 from a Level 2 department (Not sure what that means though).

    * APR 24 2014 - Posted it to BT's forum moderator via NeilO's profile. 
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    APR 25 2014 - Recieved an email from Susan. The current order may get cancelled by today. However it will not happen before 4PM today. Susan will create a new order on 28/04/2014. A definite date will be given on that day.
    APR 28 2014 - Update from Susan. She is still waiting for the broadband Order Management team to close off the order so that new order can be issued.
    Another update from Susan - The Openreach suppliers have raised a Bridge case to close the current order. Their target fix time is 05/05/2014. replied to Susan stating I am not happy with the progress and asked for alternative adsl broadband connection until BT fixes the issue.

  • My Infinity Order Keeps Getting Cancelled! And Muc...

    Hi.
    Sorry, this is REALLY long, but I needed to document this somewhere.
    I own a house.
    I have two phone lines on my account.
    I pay the bills for both, but one is used exclusively by my lodger. He pays me for his calls, broadband, etc. For years this has worked well. Even if we have two lines of ADSL2+ at a whopping 1Mbps each! (I know, "WOW!")
    At last, at the end of June, BT Infinity 2 arrives on our estate. Testing indicates that we will get a serious 77Mbps down and about 15Mbps up.
    I do a little victory dance.
    Then, the pain starts. Courtesy of the BT Infinity team (I have been lead to believe).
    My lodger wants his own "private" Infinity line. I think this is rude as he does not want to share, but hey, if he pays for it, who am I to judge?
    I obtained two MAC keys from our current ISPs.
    Around the 10th of July, I ordered two BT Infinity 2 lines to be installed. All was well. Engineer was booked for the same day to install the wall-boxes, modems, etc. Booked for 26th May.
    I paid for a year's line rental on the line that I use, in advance, to save money.
    Later that week, I noticed one of my orders has disappeared. Hmm.
    I phoned the helpline. Got a really nice Indian lady. I asked her why the second Infinity line had not been installed.  She wanted to know what speed I was getting and could I please power-off the modem. Sadly, not good English. I apologised and said I had to go, and hung up. I phoned up again -
    *1. Was told that only one BT Infinity modem could be installed at a time as the engineer would not have time to install both - this is even though TWO install slots were booked.
    *.2 Later I got told that two Infinity lines could not be installed because the lines are on one account number.
    The MAC for my lodger's line was put into the system. ALL records of any orders whatsoever disappeared from the BT tracking service!
    I did however receive emails telling me of the install date, etc., of my lodger's line.
    Sporadically, I received emails asking telling me that they NEEDED my MAC in order to progress my order. What order? There was NOTHING on the BT site. No VOLs or order numbers that I had been given brought up any results. According to the Order Tracker, there were no orders, so I could not enter the second MAC.
    Stressful? (After ten years of truly awful download speeds - we've only had broadband of any sort for about three and a half years!) You had better believe I was stressed!!
    On the 23rd July, I get a letter through the post from BT, dated the 11th of July. It says that my transfer to another phone company would be completed on the 24th July and should I wish to cancel this, I needed to contact BT BEFORE the 20th of July!
    I panicked and phoned BT to stop the transfer. Whereupon the lady I spoke to said that she thought it rather strange that I had paid for a year's line rental then decided to move to another company. I later received welcome blurb from TalkTalk. TalkTalk? Grrrrrrr!
    The Hub3 turns up on the 24th July, for the lodger's line.
    The 26th, and the engineer turns up. Stuff installed. GREAT!!
    Network crashes a couple of days later, east of London into Essex. BT pretends that it was a "line fault".
    Also have had several modem crashes giving sub-1Mbps speeds.
    It is now Wednesday 8th of August (I think). I decide to try and get the second Infinity line installed as I am still stuck on 1Mbps ADSL.
    I go online to sign up.
    What? I find out that I'm being charged for phonecalls during the day?
    BT have cancelled my Anytime package on MY LINE on the 26th July without telling me and I have been running up call charges without knowing it!!
    It gets better: There is now no record that I ever paid them £120 for my year's line rental, and to really take the pi**, they have charged me in advance for the August line rental.
    I phone up to get things sorted regarding my year's payment, and to get my Anytime package put back on my account. Apparently this cannot be done BECAUSE THERE IS AN ORDER STILL WAITING TO BE ACTIONED ON MY ACCOUNT. Could this be the "cancelled" Infinity order? The system will not let anyone modify my account.
    I get passed from department to department. Here. India. Here. Infinity team, wherever they are? And back to here again.
    *3. The guy I finally spoke to confirmed that the reason I could not get Infinity on the second line was because the two phone lines were "linked" on the account. He said that he, "WOULD GET THE LINES SPLIT." That way the installation would go ahead. I was to call back after lunchtime on Friday all would be sorted.
    Friday 10th. 1pm. I went online to check progress on my account. Nothing obvious. It still shows Evening and Weekend calls. Tried to order Infinity again online. It would not let me do so.
    I then called BT. Guess what? It wasn't sorted. Yes, there was no record of any attempt to do so.
    I then phone up the number I was given by the "Account-Split-Guy" to try again to get Infinity installed. I get through to India. I have the wrong department. I get though to Tech Support in India. I have the wrong department. I got through to someone in the UK, but they could not help, so I got put through I think to the Infinity booking team in India. They said I needed to talk to someone else, and FINALLY I got to talk to a really nice lady in the UK who went out of her way to help.
    The nice lady in the UK asked what had happened. I told her. She tried to change my Anytime package, and it was blocked still.
    *4. She told me that according to their system, *"I ALREADY HAD INFINITY ON THE LINE I WAS TRYING TO INSTALL ON"*.
    I told her about all of the above.
    She said she would look into it and get back to me.
    After much messing about (hard work on her part!) she managed to get my Anytime package put back on my account. She said it would go live later that night. She tried to get an Infinity order processed, but she needed a MAC key. I gave her the one I had obtained when I originally placed the order, but it had expired!
    I then got onto my old ISP and by some miracle they managed to get me a new MAC in just over half an hour!
    I contacted the lady at BT who then got an order put through for BT Infinity. She did not need the MAC at the time, but was not allowed to place an order without one.
    Much thanking went on.
    Later Friday evening I went on the BT Order Tracking site to put in my MAC. It was not possible. It did say that the broadband order was "In progress", with an estimated Completion Date "Today." Even later Friday 10th of August, the broadband order is listed as "Completed." I try to enter my MAC again and I can't. I cannot book an engineer visit either.
    I am again worried.
    Saturday 11th, late in the evening, I phoned the Infinity install team, on the number I had been given, to give them my MAC. The lady in India could not understand what I was saying. I rang off apologising that I had the wrong number. Phoned again. India. Got a man on the phone to whom I explained that I wanted to give him my MAC key. He then asked me, "You have lost your MAC code?"
    After much explaining he understood what I was saying. I gave him the then current VOL order number, and he said that for an Infinity install, they "Did not need a MAC key."
    Fair enough. I thanked him, said goodbye and hung up.
    I kept checking over the weekend and the order remained up on the site.
    Monday 13th August. Morning. Logged onto BT site. My order was GONE from the Order Tracking page. Got an email and a phonecall from the lady at BT saying that she was still working on things. She had to take off the Anytime call package on my line, but leave it on the lodger's line for the time being. This "should" enable her to order Infinity on my line. I checked online later in the day, and there were order details there, but with a different order (VOL) number. It still shows that my broadband order completed on the 10th of August and my Evening and Weekend Package will complete on the 15th of August.
    I need to say: Apart from the lady mentioned above, who has been superb all along, everyone else so far, wherever they are based, have been *very* polite and helpful while on the phone, just pretty useless when it actually comes to sorting the problems out. There has also been a significant language barrier on some occasions.
    There were many more phonecalls on other occasions. More being passed from department to department, and more rubbish told to me than is listed above.
    Luckily for you, this is all I can remember.
    A new day has dawned. I still have a valid MAC, no Infinity, and no date for an engineer visit booked.
    I am not optimistic. :-(
    Solved!
    Go to Solution.

    Hi All.
    Today's update.
    According to the Order Tracker-
    Apparently, as of Friday the 10th of August, my BT Infinity 2 service installation was completed. Funny, I don't remember an OpenReach engineer breaking in and installing an Infinity wall-plate, and setting up my non-delivered and thus non-existent HH3!
    Also, about an hour ago from this post time, around 1600hrs on Wednesday the 15th of August, my "New" Evening and Weekend Calling Package went "Live". I believe I have had that package all along. One of my gripes was that I was taken off the Anytime Package.
    Hang on! What's this that came in the post earlier today? Dated the 10th of August - I am being informed that my "Unlimited Anytime Plan" is being set up. Cool! Ah, no completion date, but I was told over the phone, on the 10th, that it will have gone live by midnight of the 10th.
    So, have I got it, or not? Any of it?
    So. Still no second Infinity line.
    Yes I know, some of you poor buggers cannot even get Infinity, but thanks to my Lodger and the general incompetence of one BT department or another, neither can I!
    I am posting this over my trusty 1Mbps ADS2+ line, while trying to download a 3.2GB disc image from MS TechNET. Apparently, it is going to take me nearly 10 hours at the current speed. I have at least five more large images to download.
    Oh boy...

  • BT Infinity Order Frustration!! Still waiting for ...

    Ok, so I found out I could receive BT Infinity at the beginning of this month. I had line rental with another provider but quickly agreed to change and go for the Infinity Option 2 and Unlimited line rental package which was placed on 3rd January 2012.. I was told both services would go live on Weds 18th January and an engineer would attend my property between 1pm and 6pm. The home hub arrived in good time and I received notification yesterday that the phone line service had successfully changed over. Everything was going great and the next stage was for the engineer to attend. I received no phone call throughout the day but patiently waited. It reached 6pm and noone had turned up to my discust! I quickly rang up the BT help line and explained what had happened. After the call centre communicated with another department I was then told for whatever reason the engineer due to do the install had only received the job at 6pm which was when he was finishing and was the end of the timescale for what I had been allocated! I had no option but to accept this excuse but found it rather bizarre that this could of happened after it had been planned in over 2 weeks before! Anyway, I was then promised an engineer the following day for the morning and that I would be set as high priority and would definitely receive a phone call from the engineer shortly before attendance. The following day arrive and guess what, another no show! However I did receive a phone call late morning from the call centre explaining that I could not even receive Infinity in my area?? Or rather because I hadn't been with bt's line rental service for any length of time?? I struggled to understand what I'd been told? I challenged this and said if this was true then why was my order accepted in the first place?? After discussing this, the woman then went to speak to someone and came back to say we would able to get infinity but couldn't promise anything and another appointment would need to be arranged, and so would need to call back when this had been done. Later that day I couldn't wait any longer not knowing what was going on! I checked online on my bt account to find no order then existed?? I decided to give bt another call, I was told I'd be able to receive a strong strength infinity connection and could sort out another appointment right there and then. I was given the date next available which is tues 31st jan. I am now hoping the engineer does turn up this time! I have since logged back into my account and there is now an order existing for the correct date but instead of it saying my order is for infinity as before, it says 'your order - bt total broadband Option 1'?? This is what I currently have and am wanting to upgrade from this to infinity! I rang bt again and was told it says that because that's what broadband I'm currently on and would be getting infinity. I don't understand why it would say in my order though this and not infinity?? Can someone please double check this for me as I don't fancy it being wrong and an engineer turning up to find he didn't think he was installing infinity and then wouldn't be able to do it this delaying further!! Help!! It's so frustrating!!

    ORDER UPDATE:
    Infinity Engineer arrived today for the install, and everything went smoothly! Pleased everything finally got sorted
    However, I have checked my speeds and they aren't all that great! ...
    I was and am estimated to be able to get Infinity at around 35.8 MB Download and 6 MB Upload speeds on my line  (I have checked again tonight on the broadband availability speed checker for new bt customers).
    I have just done a speed test on speedtester.bt.com/ using a wired connection with only the one web browser page open, no other applications/programs open as instucted.
    The results are as follows:
    5092 KBPS Download
    6399 KBPS Upload
    'Acceptable download 12000 - 5524 kbps
    IP Profile - 5524 kbps'
    The upload speed is good, but surely I should be getting alot more than 5 MB download speeds?? The download speed test bar shows red and says a further test (3) is required which involves changing the broadband username and password to a default example given and resubmitted but I can't seem to figure out how to do this?
    Can somebody help?
    Thanks

  • Infinity Order - BT Fail - terrible way to do busi...

    Bit of backstory first, feel free to scroll down the the ### to read my problem
    I have been eagerly waiting for Infinty to increase the speeds i currently get through my BT line (all be it through BE broadband).
    The date for the service in BRIDGEND was pushed back several times, which is kind of understandable when upgrading so many exchanges and cabinets. When I decided to check last week if the date had been updated for my area, I was delighted to find out that I could order Infinity the next day !
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    ### Fast forward to today (Tuesday 15th March) ###
    My Homehub and Infinity kit (2 cables) arrived this morning - Great. Checked my order online to double check all is well, only to find that it now stated the folowing on the engineer appointment seciton of my online order page:
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    This was news to me as I thought you needed an engineer to visit to install the Infinity equipment and socket in the house?
    I phoned customer services and after a while on hold I was told that there was a problem with the appointment system so BT had cancelled my order completely (without notifying me).
    I was told by a nice Scottish lady (im sure they use Scottish people because of their nice soothing accents!) that they was a "fault" on the order and I would have to wait 48 hours and they will call me back and start the order all over again.
    This will of course place me at the back of the queue (i was probabaly the first customer to order in my area as i logged on at midnight on the availability date in the area). 
    I was told the engineer would not be visiting me on Thursday at all and I should now wait 48hours to "see where we are then".
    OK so faults happen, I accept that. And they need to be fixed. But heres my problem with the way BT are handling this:
    The fault is with the APPOINTMENT SYSTEM (according to nice Scottish lady) - not on my line, not at the exchange, not with the little green cabinet on my road, but with BT's appointment system.
    So, instead of keeping my alotted timeslot (for which i have booked time off work), BT have cancelled not only the appointment - but my Entire Order ! And instead of, calling me when they saw a problem, they put a note on my order syaing "Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange."
    Terrible! So they wont bother to pick up the phone and pass it through to their engineer to keep to my timeslot, they have instead cancelled my order (which, by the way, i would not have been aware of if I did not check my order screen online today - no phone call from BT), and I now have to wait 48hours before i can start the whole process again and cross my fingers that the appointment doesnt get spit out again 2 days before my next appointment (which could be in a few weeks time by now).
    So in brief, If you order BT infinity, and are given an appointment,  and then their appointment system goes a bit wobbly be warned:
    BT Have no contigency for when this happens, their system cancels your order outright (although still sends you a home hub), and you are told to wait 2 days before ordering again and hope the same thing doesnt happen.
    Rather than calling their engineer to explain the problem and to ask to continue with the visit anyway (as there's no fault on the line) they cancel your order, dont bother to tell you they have done so, and inform you via your order page that your infinty will be connected at their end (which it wont - it cant be).
    So for those returning to BT, in the hope that such a large company would have better procedures and engineer visit appointments system would be reliable, think again.
    The grass isnt always greener.
    (PS If you want to complain about their poor appointment system, when they cancel appointments without telling you - you are told you cant complain until you place the order again - laughable)

    Hi spellstar
    Yep happy to help you out.
    Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
    Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Infinity order in crisis

    My first post in the forum is about ordering issues, I cannot resolve this through the normal route, having tried numerous times including discussions with Easy Assist and Infinity Order Management.
    In summary I ordered Infinity 1 by mistake and what I want is Infinity 2. From 24/02 to 06/03 there has been a catalogue of errors and my order is in a real mess. Here are the details:
    I ordered Infinity 1 online on 24/02/14, paid £141 for line rental saver, £30 install charge plus £6.95 for delivery of the kit. Immediately I realised Infinity 2 is what I want and phoned within an hour to request an order amendment.
    I was advised an order amendment was not possible. I would have to cancel my order and start again after 24 hours, I would receive a full refund. Although it appeared a little odd that an order just placed could not be amended, I agreed and my order was cancelled for me.
    24 hours later the order was still active... 48 hours later order still active... Chased numerous times via 151, I have lost count of the number of times.  
    Phoned again to chase things up, got through to Easy Assist (by accident) there was a problem, parts of the order apparently were not cancelled. It would be sorted in 48 hours and someone would phone me to confirm. 
    Waited another 48 hours, order still not cancelled. Tried to phone easy assist, found it impossible via the automated operator which does not respond to "easy assist". Chased again via 151, promised a fix again.  
    I eventually managed to contact Infinity Order Management, who apologised profusely, to their credit they admitted that my order cancellation had not happened at all and they would resolve it by 03/03/14, I could re-order on 04/03/14. Someone would own the problem, (they didn’t)  Someone would phone me to confirm, (they didn’t). 
    05/03/14 My order is still not cancelled. The new home hub turned up today. Phoned Infinity Order Management again on their direct line, was put in the overflow queue, got through to India who said when asked that they were Infinity Order Management but after spending 10 minutes expalining the problem it turned out they were not and they put me back in a queue to guess where... Infinity Order Management.  
    05/03/14 Eventually I got through to Infinity Order Management who now say the BT part was cancelled but no-one had bothered to check the Openreach order which is still active. I have been promised a fix but that has happened 5 or 6 times already.     
    06/03/14 My order is still active. I'm now desperate to make sure Openreach don't install fibre om Monday.
    Solved!
    Go to Solution.

    I have asked a moderator to provide assistance, they will post an invite on this thread.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
    Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
    For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
    They will respond either by phone or e-mail within 5-6 working days.
    Please use the tracked e-mail, to reply, not via the forum. Thanks
    This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
    When you submit the form, you will receive an enquiry number, so please keep a note of it
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • New infinity order - service?

    i ordered infinity 12/06 and install was to be 21/06. No engineer showed up and no phone call. made complaint. full reply by email - key points -appointment cancelled by bt wholesale due to shortage of staff. Supposed to have a process in place to contact customer - failed on this occasion - lesson learned etc..
    New appointment for yesterday. Guess what? No engineer again and no phone call.
    For a communications business, this is so poor, I really can't find the words!
    What DO you have to do to get Infinity. Two days wasted - almost. As luck would have it, I'd arranged for John Lewis to deliver goods to me. THEY not only turned up when expected but rang before hand to say they were on their way. Why can't BT be more like John Lewis?
    No third time lucky appointment yet. I'm beginning to wonder if it's worth it. Shall I cancel and forget infinity? If I do, I'll leave BT for good.
    Regards, A very frustrated customer.   

    Tbh it sounds like what happened to me bt and openreach don't seem to be able to contact each other which for tele communications firms is a bit of a joke.

  • HT5622 How do I change the Apple id against a certain telephone number?  I have two iPhones and wish to use a different Apple id for each and confused as to how I do this?

    How do I change the Apple id against a certain telephone number?  I have two iPhones and wish to use a different Apple id for each and confused as to how I do this?

    Create a new Apple ID for the second phone. If you are setting the phones up as new phone enter the ID you want to use on each phone.
    If both phones are already signed in to one Apple ID then use the settings app to change Apple IDs on one phone.
    Settings > iTunes and App Store > tap on the Apple ID > sign out > sign in with alternate Apple ID.
    Note that if you have downloaded apps with the original Apple ID on the phone with the new Apple ID, those apps will still be associated with the old Apple ID and will require the old ID and password in order to update them.

  • Broadband BT can't process my Infinity order

    I finally had my phone installed on the 22nd Jan 13 the Engineer said that I would be able to get BT infinity I was really pleased. I immediately placed my Infinity order online, received the message that someone would contact me within 48 hours,  I phoned on the 24th to be told BT could not process the order as it was a new line and it may not be showing yet call back tomorrow, I phoned as instructed but still no luck, they would send an e-mail about the error and it would take two days to resolve, I phoned back two days later, BT could not find my order and suggested I start a new order, which I did but 48 hours later I phoned back BT still can't process the order, this happened twice more, On the 28th I called again to be told they had again sent another request to Open reach to look at the fault but it would take up to 5 days. I called back on Wednesday 5th this time spoke with a Manager who said the error was still open on my account and to give it a couple more days. I phoned tonight and spoke to an Adviser who first suggested I place a new order which I refused to do, then went to speak with his Manager came back and said that he had again reported the error and could I wait another five days. This is like Groundhog day. I do not know what the fault. The phone that BT installed works perfectly. What frustrates me more than anything is not having a case worker to take ownership of the problem and keep me updated. I keep phoning in only to start all over again. I was also told no other provider would be able to give me Broadband at this time. Can anybody tell me what the problem is?   

    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Packet-Delay and Reordering with a SG200-18-Switch

    Sometimes we see an issue that the switch delays a fragment up to one millisecond. And the delay may cause reordering...
    We are using a "SG200-18 18-Port Gigabit Smart Switch" with the following Version:
    Software Information
    Firmware Version (Active Image):    1.3.2.02
    Firmware MD5 Checksum (Active Image):    4e5ee4d4fcc4f6ee86f4cf39e015e362
    Boot Version:    1.1.0.6
    Boot MD5 Checksum:    01eac6cfe0267f6c28a302c0082b7086
    Here is an extract from capture-files showing the issue. You see that the red-marked fragment is in order when it enters the switch. When it leaves the switch the red-marked fragment is delayed and reordered:
    Capture on the Interface "before" the switch:
    10:18:52.348867 IP (tos 0x0, ttl  15, id 49508, offset 2960, flags [none], proto: UDP (17), length: 306) 192.168.20.13 > 229.2.1.3: udp
    10:18:52.348868 IP (tos 0x0, ttl  15, id 49509, offset 0, flags [+], proto: UDP (17), length: 1500) 192.168.20.13.35917 > 229.2.1.3.5503: UDP, length 3238
    10:18:52.348871 IP (tos 0x0, ttl  15, id 49509, offset 1480, flags [+], proto: UDP (17), length: 1500) 192.168.20.13 > 229.2.1.3: udp
    10:18:52.348873 IP (tos 0x0, ttl  15, id 49509, offset 2960, flags [none], proto: UDP (17), length: 306) 192.168.20.13 > 229.2.1.3: udp
    10:18:52.348875 IP (tos 0x0, ttl  15, id 49510, offset 0, flags [+], proto: UDP (17), length: 1500) 192.168.20.13.35917 > 229.2.1.3.5503: UDP, length 3238
    Capture on the Interface "after" the switch:
    09:37:42.438678 IP (tos 0x0, ttl  15, id 49508, offset 2960, flags [none], proto: UDP (17), length: 306) 192.168.20.13 > 229.2.1.3: udp
    09:37:42.438680 IP (tos 0x0, ttl  15, id 49509, offset 0, flags [+], proto: UDP (17), length: 1500) 192.168.20.13.35917 > 229.2.1.3.5503: UDP, length 3238
    09:37:42.438681 IP (tos 0x0, ttl  15, id 49509, offset 2960, flags [none], proto: UDP (17), length: 306) 192.168.20.13 > 229.2.1.3: udp
    09:37:42.438727 IP (tos 0x0, ttl  15, id 49510, offset 0, flags [+], proto: UDP (17), length: 1500) 192.168.20.13.35917 > 229.2.1.3.5503: UDP, length 3238
    09:37:42.439077 IP (tos 0x0, ttl  15, id 49522, offset 2960, flags [none], proto: UDP (17), length: 306) 192.168.20.13 > 229.2.1.3: udp
    09:37:42.439313 IP (tos 0x0, ttl  15, id 49509, offset 1480, flags [+], proto: UDP (17), length: 1500) 192.168.20.13 > 229.2.1.3: udp
    09:37:42.458090 IP (tos 0x0, ttl  15, id 49523, offset 0, flags [+], proto: UDP (17), length: 1500) 192.168.20.13.35917 > 229.2.1.3.5503: UDP, length 3238
    We looked in the configuration of the switch but we can't find something, so we assume that it might be a bug in the switch...
    It is also remarkable that sometimes the same fragment is delayed by two  different Cisco switches in the setup; so it may be be something about  the content of the packet...
    Any suggestions, what it can be? Thanks in advance!

    Hi Jger, is this for something like a message of the day? What are you using UDP 17 for?  UDP is still best effort which the switch may not necessarily be faulted for. You may try something such as turning off spanning tree on the ports to see if that can help somehow.
    -Tom
    Please mark answered for helpful posts

  • Process Orders Types and Costing effect.

    Dear All,
    I have a query regarding the order type in process orders.
    There is an order type "Rework",. It can be used by the production people for some material(s) that may need only minute/little rework.
    Can anyone please help me to understand that if production guys instead of using order type as "rework" again assign the main work order type for the process orders that were basically meant for rework then what will be its cost implications.?
    Is this type is required to differentiate b/w the originally processed and reworked orders only and there is no other implications / consequences ?
    Hope, I am able to put my confusion here clearly.
    Thanking all you guys in advance.
    Regards,
    Yasir Shaikh.

    Wsalam Ajay.
    Thank you, I have been learning a lot from this forum and specially from you.
    Being new to CO, I believe it will take me some time to get used to the technical terms. please tell me that how to check the cost of rework specific to a CC, I am also unable to understand the 2nd part related to settlement object.
    PS, I was of the view that because if we use the default order type for a rework order, then keeping in mind our policy to valuate material at standard cost, we are overcasting / overvaluing our inventory.
    Please correct me as even I am confused on this.
    For example. For material AAA, and for Output of 1 Unit of AAA, we need 2 units of input material X, 2 units of input material Y, and 2 Units of input material Z. And now we have received material AAA for rework which only needs 1 units of material A .
    Now, if we will use default order type and not rework order type then by showing output of 1 unit of material AAA, it will be costed on a standard cost of material X, Y and Z for each 2 units.
    After this point , I am getting confused that if it is only a small consumption of new material then how can we assign the AAA with full cost of one unit of AAA.
    Thanking you.
    Yasir Shaikh.

  • Internal order types and number ranges

    We have two SAP instances and want to load Internal order types and number ranges and Internal orders from 4.6 to 4.5 version.
    I need to determine if there is an overlap of number ranges for the internal order types used in 4.6 and 4.5
    Could you please help me how to approach? Manually verifying each range in both system is a tedious job and very confusing as the numbers are too big.

    Hi,
    I can suggest one thing which seems to be worth trying. Involve one technical guy in downloading the number ranges as well the orders of the numbers used from both the system and compare it. Then compile them and upload it again.
    Trust this helps much!
    Cheers!

  • Order AD002372485UK and AD002372469UK. Hi, I have been charged two times, Could you please check. and I want to cancel and get a refound please. I'd like to cancel my subscription and get a refund.

    Hello
    I have been charged two times???
    Order AD002372485 and AD002372469, but I would like to cancel this please.
    Is very confusing system for me.
    Thanks
    M Luiz

    Hello M Luiz,
    please don't forget here we are users like you, not Adobe's employees. You have to contact Adobe's customerservice. Here some links about the terms of notice:
    Adobe - Subscription Terms and Products One of them I could find only in German language:
    https://store2.adobe.com/cfusion/store/html/index.cfm?event=displayProduct&categoryOID=696 9052&store=OLS-DE
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    After purchasing a subscription for Adobe ® ExportPDF the fee after each month (for a monthly subscription) or year is automatically drawn (for a annual subscription). You can terminate at any time your subscription on the page "My Account" under "Manage Subscriptions". To do this, click the option to terminate the contract in addition to the subscription in question. The subscription is then valid until the next due date for fees. After no more usage charges will be collected. If you want to set the service and your account with immediate effect, please contact the Adobe Customer Support Department.
    https://store2.adobe.com/store/de/popup/software/acom/customer_service.html
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