Infinity2 hell

Please help...
I've had infinity2 for about 3 weeks. Expected dl 79, up 19 as I'm less than 100m from the cabinet. Initially everything fine bt speed test gave me 77, 19 working great. Slowly the speed started to drop eventually at 50 dl. Then on Sunday the HH5 started to flash all colours and no internet. Reported the fault on Sunday afternoon and told then fault would be fixed within 48hrs. Received email starting engineer allocated and wouldn't be fixed until Thursday!? Internet not working Tuesday afternoon so phoned again, told needed an exchange engineer and would need another 24hrs but would be fixed Wednesday afternoon. Wednesday afternoon no internet... Phoned again now told engineer had been allocated (again?) and would be working on the problem Thursday, Friday and Monday. The problem would be resolved on Monday 23rd. Whilst calmly discussing the matter with the BT customer service staff my wife phoned me at work to excitedly tell me an engineer had phoned the landline and explained it was fixed and everything should be working ok again. I passed this onto the customer service worker and he was unable to give me a sensible explanation. On returning home I did a speed test and my dl is 34 and ul 10' ping is 68ms.
What's going on?!? Every time I phone I get a different answer they really don't seem to know what's going on. How do I get this problem resolved and my speed restored. Any suggestions would be warmly received.

Ok managed this:
Information for Helpdesk agents
When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
1. Product name: BT Home Hub
2. Serial number: +068543+NQ44330033
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 29/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 01:36:03
6. Data rate: 14999 / 37264
7. Maximum data rate: 32481 / 82919
8. Noise margin: 15.4 / 13.3
9. Line attenuation: 12.1 / 11.6
10. Signal attenuation: 12.2 / 11.6
11. Data sent/received: 111.8 MB / 2.1 GB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-8WN7
15. 2.4 GHz Wireless connections: Disabled
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-8WN7
19. 5 GHz Wireless connections: Disabled
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: d0:84:b0:e6:66:ca
24. Modulation: G.993.2 Annex B

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>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

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: Hi
: I have just spent a weekend trying to get the above to work. I
: will admit that I am no unix guru or oracle dba, but I do have
: 5+ years tinkering in unix and 1 year with oracle.
: But this weekend has been hell. The installer is a joke and
the
: procedure that has to be followed for redhat 6 is another one.
: After following all the steps I still could not get the
database
: created! Numerous errors! I made it by hand using a 7.3 NT
: script with alot of tweeking.
: The plan was to see how apps server works, but I am way to
: scared to try that, probably because I still have not been
able
: to start up the listner and some help the docs have been.
(start
: listener this way! - and if it doesn't start??)
: I am homing oracle will take a feather out of mircosofts cap
on
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