Information about Content Tracker Standard Reports

Hi,
I´m attempting to obtain access stadistic from the standard reports of Content tracker but I cannot understand as it calcucates the accesses of the users.
I select the standard report "Users by User Type" , select the type "Internal" and I obtain the list of all of the internal user who has acceded to content items. I know that the Content Tracker only show the access to the content that has been opened, but in this list I dont find the name of a user that I am sure that it has opened one document. The list show 0 access for this user.
However, if I find the document that her has openend, and display in Actions display "View Historial Access," I see that her has 3 accesses in this content item.
I need to obtain reports of % of use of all departament users and I not find de standar report that show me completed access.
somebody can help me?

Hi malky,
Thank for your answer but I cannot understand because in the Content Tracker Administration Guide, Oracle says the following thing:
Note: Only users that physically open a content item are included in the Content Tracker
Report Generator’s compiled results. The opened content item can be the web location file
+(the absolute path to the content item), an HTML version (by using Dynamic Converter),+
or the actual native file. Users that open only the Content Information page are not
included in the tracked data.
some idea about this?
thanks!

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hi
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