InfoView broken

Good morning!
Our product installs Crystal Reports XI .NET 2005 Release 2 and Microsoft Report Viewer 2005, and has been doing so for a couple of years.
Recently, a customer reported that their Business Objects InfoView tool has stopped working since upgrading from an old release of our software, wich installed Crystal 8.5, to the current. The exception being thrown is "'Unable to cast object of type CrystalDecisions.Enterprise.InfoObject' to type 'BusinessObjects.Enterprise.Desktop.InfoView'".
Our customer is running Crystal Reports XI Relesae 1. Logging in as an ADMIN to the CMC appears to be a viable work-around to printing reports, but other users are not able to do so.
Any advice would be appreciated, as there does not seem to be much information on the web regarding this error.
Jason

As this is happening with infoview and not any sdk, please post to the [Business Objects Enterprise Administration|BI Platform; forum or create a phone case.
Ludek

Similar Messages

An error has occurred:Invalid postback or callback argument in InfoView

Hi Friends,
When i try to change the parameter values and click OK button while scheduling a report in InfoView, i am getting the following error:
An error has occurred:Invalid postback or callback argument. Event validation is enabled using in configuration or in a page. For security purposes, this feature verifies that arguments to postback or callback events originate from the server control that originally rendered them. If the data is valid and expected, use the ClientScriptManager. RegisterForEventValidation method in order to register the postback or callback data for validation.
Till now i have not find any good solution for this. Please help in providing any better solutions to fix this.
Edited by: Shivananda Puli on Aug 6, 2010 11:55 AM
Edited by: Shivananda Puli on Aug 6, 2010 11:55 AM

This forum is for questions in regards to using the SDK within a custom application, since you are using Infoview, please post this in the applicable forum under the [Business Objects|/community [original link is broken]; section

InfoView Timeout Crystal Report Server 2008 Business Objects 3.1

After two days of digging, poking, prodding and fumbling around in the dark I finally found a method (one that actually works!) to change the timeout period for InfoView. Venkat Patnaik (second message) posted an excellent procedure in a place that is not readily apparent:
/message/8250448#8250448 [original link is broken]
Following his method, my InfoView seems to timeout after about 3 minutes. I am going to play with the settings to see if I can get it dialed in a bit more, but I wanted to post this so there is a thread with a relevant subject so people can find Venkat's excellent post. Thanks Venkat!

Wow I am getting really tired of SAP's constant broken links and moving things around. That link worked great a couple of weeks ago when I posted this message. I did some digging around for that particular thread but I was not able to find it this morning. Maybe it was deleted....
Luckily I documented my procedure for making these changes and I did not stray from Ventak's original procedure except for making paths and such specific to my environment.
Basically the timeout values need to be changed in several places:
1. Stop the TomCat server via the Central Configuration Manager before doing anything else.
2. Modify the web.xml file in each of the following directories:
C:\Program Files\Business Objects\Tomcat55\webapps\InfoViewApp\WEB-INF\web.xml
C:\Program Files\Business Objects\Tomcat55\webapps\InfoViewAppActions\WEB-INF\web.xml
C:\Program Files\Business Objects\Tomcat55\webapps\CmcApp\WEB-INF\web.xml
C:\Program Files\Business Objects\Tomcat55\webapps\CmcAppActions\WEB-INF\web.xml
Parameters to change:
***This parameter may not exist in all web.xml files.***

    <context-param>
        <param-name>logontoken.enabled</param-name>
        <param-value>true</param-value> (Change to false)
    </context-param>

    <session-config>
        
        <session-timeout>20</session-timeout>   (Change to 5)
    </session-config>
3. Modify the registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\CMS\Instances\<SERVER NAME> u2013 IdleSessionTimeout=0x927C0 (600000)
The key is a REG_DWORD value and the value is in hexadecimal. Set the timeout value to 90,000 ms u2013 1.5 minutes with the value 0x15F90. You can use other hex values as desired, 90,000 ms worked for me.
4. Restart the TomCat server.
5. Add the following command line parameter to the CrystalManagementServer parameters in the server properties window of the Central Management Console <-failovertimeout 1.5>
6. Restart the CrystalManagementServer via the CMC
Good luck, let me know if you have any questions.

HTTP 404 issue whenSSO to InfoView using WindowsAD

Dear all,
I got the same issue as Mark Richardson (please read below). I was able to implement this SSO to InfoView using Java SSO (aka Vintela, Kerberos) with Authentication: Windows AD in QA environment. But now in Prod after putting all the settings i got error HTTP 404 like Mark's case below.
I got 'Credentials obtained' in stdout. And i was able to get a ticket when running kinit. But when client browser tried to open the InfoView URL, i got that HTTP 404 error.
I've applied all the required settings on client browser as per Tim Ziemba (and also OSS Note).
Any idea what could be the issue?
WinAD SSO errors for JAVA InfoView after SP3
WinAD SSO errors for JAVA InfoView after SP3
======================================================================================================
I had successfully deployed the WinAD SSO configuration for both the .NET and JAVA InfoView as documented in the SAP materials provided by Tim Ziemba and Miles Escow.
Yesterday, I applied the new BOE-XI (R-3.1) Service Pack 3 on our DEV server...and accepted the RE-DEPLOY WebApplications option during the install.
The .NET WinAD SSO is working 100% OK at http://<servername>/InfoViewApp/logon.aspx
However, after I updated all the server.xml and web.xml files as required for the Tomcat55 folders that were overwritten by the service pack - I am getting 404 "The requested resource is not available" errors for both the LogonService and the LogonNoSso.
http://<servername:8080>//InfoViewApp/logon/logonService.do
http://<servername:8080>/InfoViewApp/logonNoSso.jsp
If I comment-out the REALM and FILTER MAPPING sections that are mentioned on Pages 17 and 18 of Tim Ziemba's "Complete" document then I get a Manual Login Screen that works - but no SSO.
Is it possible that the logonService.do and logonNoSso.jsp are broken by BOE-XI (R-3.1) Service Pack 3, and is there any way to get those components back...?

Hi Aswin,
Vintela libraries changed in SP3. Usually a 404 error means:
- Typo in any of the xml tags (you can check opening it in IE)
- Typo in the SPN (cannot be found). However, you mention seeing in stdout.log "credentials obtained" so it looks that's fine
- If you are using keytab, comment those lines in web.xml and use the password in Tomcat > Java
If nothing mentioned above solve the issue, I will suggest you to enable debug in Tomcat and post here the stdout.log
Regards,
Julian

Weblogic patch has broken the LDAP authentication

Hi,
We have installed XIR2 SP4 on Linux and also installed a patch for the weblogic ,after installing weblogic patch we are unable to login to the infoview using LDAP authentication getting error ""An Error has Occurred: java.lang.InstantiationException:Could not instantiate bean CE_Session, neither class nor beanName were specified."
Curently we have uninstalled the weblogic patch , now everyting is working fine.
We want to know the reason for this , why the instalation of patch has broken the LDAP authentication?
Environment -
BOXIR2 SP4,
LINUX,
Web logic 9.2,
Oracle 10g.
Thank you in Advance.
Thanks & Regards,
Bill.

You'll have to open an incident with support, that error doesn't seem like an actual LDAP error so go with deployment if you do. See if you can get an engineer to reproduce or trace your environment. This is the 1st time I've heard of a weblogic patch breaking LDAP.
Regards,
Tim

Discussions in infoview

Hi,
Is there a way to indicate in infoview listview that a report or report instance have been commented on in the discussion panel, so that users need not open the report to check whether comments have been made.
Best regards
Thomas

You probably knew this but as long as the Discussions Panel is open, selecting the report should show comments for that report. There is unfortunately no way to indicate a report has comments from InfoView itself.
One option might be to look at the [Content rating|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/webcontent/uuid/90118faf-43f1-2b10-289a-e8a2d6ae6816 [original link is broken]] plugin for BOE XI R2. This is a prototype from BO Labs and should not be used for Production. Also, I believe this requires BOE to be installed on Windows.

Fixpack 3.6 Has Broken SSO

Hi Tim,
As recommended I have opened up a new thread on this.
I followed your documentation in setting up BOXI 3.1 with Vintela/Java SSO and had it successfully up and running without any problems running on BOXI 3.1 SP3.
However I needed to implement Fixpack 3.6 also on-top to fix other issues in BOXI that needed to be resolved for my end customer.
I backed-up my web.xml file prior to the Fixpack implementation but because I am paranoid I also got a VMWARE snapshot taken of the VMWARE server.
That's were the trouble started.
After Fixpack 3.6 was installed Silent SSO from Infoview stopped working and the std_out.log which was previously error free started spewing out the following errors :-
[DEBUG] Fri Jul 08 13:00:38 BST 2011 jcsi.kerberos:   decrypted application response:
++++ KRB-AP-REP Message ++++
encryption type: 23 (DECRYPTED OK)
sequence number: 670390703
sub session key: [23, fd f7 18 7c 44 91 37 51 16 e2 58 f8 fd b 1e c7 ]
client time: Fri Jul 08 13:00:38 BST 2011
cusec: 240000
++++++++++++++++++++++++++++
08-07-11 13:01:33:958 - [/InfoViewApp].[action] Thread [http-8080-Processor24]; Servlet.service() for servlet action threw exception
java.lang.IllegalStateException
     at org.apache.catalina.connector.ResponseFacade.sendError(ResponseFacade.java:418)
     at javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:117)
     at com.businessobjects.sdk.credential.WrappedServletResponse.sendError(WrappedServletResponse.java:30)
     at com.wedgetail.idm.sso.AbstractAuthenticator.writeAuthenticationChallenge(AbstractAuthenticator.java:1936)
     at com.wedgetail.idm.sso.MechChecker.authenticate(MechChecker.java:147)
     at com.wedgetail.idm.sso.AbstractAuthenticator.authenticate(AbstractAuthenticator.java:1444)
     at com.wedgetail.idm.sso.AbstractAuthenticator.checkAuthenticationOnly(AbstractAuthenticator.java:1330)
     at com.wedgetail.idm.sso.AbstractAuthenticator.checkAuthentication(AbstractAuthenticator.java:1139)
     at com.wedgetail.idm.sso.AuthFilter.doFilter(AuthFilter.java:148)
     at com.businessobjects.sdk.credential.WrappedResponseAuthFilter.doFilter(WrappedResponseAuthFilter.java:66)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
     at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
     at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
     at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
     at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
     at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
     at java.lang.Thread.run(Thread.java:595)
These errors correlate exactly with every Infoview login attempt?
So I immediately rolled back to my SP3 vmware snapshot (pre-fix-pack) and SSO was still broken? Do you know why this might be the case?
You suggested this might be a configuration issue. BO Support in the UK have now analyzed my configuration 3 times (including 1 complete re-stating of all of the SSO steps and a re-deployment of the InfoViewApp application) and at the moment issue is still unresolved.
FYI .....Do you have any pointers/next steps I can perform to get SSO up and running?
All the standard test have also been performed (e.g. kinit works, klist lists ticket information, client tools ad login works, java applications manual ad login works).
I have also been through the Troubleshooting steps which were invaluable on the SP3 SSO installation (particularly on the IE settings which I often overlook) but unforunately none of those have helped with this issue?
Kerbtray is reporting no tickets but wireshark tracing didn't turn up anything unusual.
Many Thanks,
Gary
Edited by: Gary Scott on Jul 15, 2011 5:48 PM
Edited by: Gary Scott on Jul 15, 2011 5:49 PM
Edited by: Gary Scott on Jul 15, 2011 5:50 PM

Hi Tim,
After further investigation NTLM message turned out to be a "red herring" caused by something else which I have now fixed.
I am now getting the KERBEROS SPNEGO messages again as before in the Wireshark Logs.
2 Tickets look to be received (one HTTP and one KRBTGT) but silent SSO still fails and we never receive the key "commit succeeded" message in the server logs.
The previous "Commit Succeeded" that you seen that I pasted was from the Java manual login after the Silent SSO had failed.
DEBUG] Mon Jul 25 14:48:40 BST 2011 jcsi.kerberos: Sending TCP request: /XX.XX.XX.XX:88
[DEBUG] Mon Jul 25 14:48:40 BST 2011 jcsi.kerberos:     connected; sending length and request...
[DEBUG] Mon Jul 25 14:48:40 BST 2011 jcsi.kerberos:     sent request; reading response length...
[DEBUG] Mon Jul 25 14:48:40 BST 2011 jcsi.kerberos:     read length; reading 89-byte response...
[DEBUG] Mon Jul 25 14:48:40 BST 2011 jcsi.kerberos: --- got 89-byte response, initial byte = 0x7e
[DEBUG] Mon Jul 25 14:48:40 BST 2011 jcsi.kerberos: Message sent sucessfully to KDC: /XX.XX.XX.XX:88
As you can see the message was sent successfully to the KDC? Why do we not receive the final "Commit Succeeded"? It just seems to get lost in the middle?
Tried looking at DNS settings. Anything else? They have a proxy sever also in place? Can group policies cause the problems we are seeing?
Thanks,
Gary
Edited by: Gary Scott on Jul 25, 2011 3:57 PM

Questions on InfoView Encyclopedia

Hi Experts,
I have some questions on the Encyclopedia feature:
1) Seems the information maintained in the Encyclopedia can only be viewed on the Infoview screen. Is there any possibility to have this information automatically printed out together with the Webi report (eg. exported together with the report contents in a pdf file for printing)?
2) For Glossary Terms, although I have maintained the long description for a term and selected it for a report, I cannot see the description in the Encyclopedia for the report. I can only see the names of the Glossary terms without the description. May I know if any setting can be done to display the description automatically on the Encyclopedia area?
3) Can the information specified in the Encyclopedia be migrated to another BO instance (using LCM or Import Wizard)?
Thanks in advance for any advice.
Linda
Edited by: Linda on May 5, 2009 4:36 PM

Hi Alan, Thanks for your reply on point 3.
For point 1, I realize the description is shown on the screen, but only as 'tooltip'.
Hi experts, has anyone successfully printed the encyclopedia info with the report? If there is no straightforward way to do so, can the info be extracted from the BOBJ database? If this is possible, we'll think of a way to print out the extracted info.
Linda

Jackd + guitar: "timeouts and broken pipes"

Hi friends! I'm trying to pass my electric guitar via any rack/effects (like Guitarix or Creox) with no luck. I've got this sound card:
01:06.0 Multimedia audio controller: Creative Labs [SB Live! Value] EMU10k1X
01:06.1 Input device controller: Creative Labs [SB Live! Value] Input device controller
I try with QJackCtl and invoking jackd from the terminal with any luck.
jackd -d alsa -C -P
jackd 0.121.3
Copyright 2001-2009 Paul Davis, Stephane Letz, Jack O'Quinn, Torben Hohn and others.
jackd comes with ABSOLUTELY NO WARRANTY
This is free software, and you are welcome to redistribute it
under certain conditions; see the file COPYING for details
could not open driver .so '/usr/lib/jack/jack_net.so': libcelt0.so.2: cannot open shared object file: No such file or directory
could not open driver .so '/usr/lib/jack/jack_firewire.so': libffado.so.2: cannot open shared object file: No such file or directory
JACK compiled with System V SHM support.
loading driver ..
creating alsa driver ... hw:0|hw:0|1024|2|48000|0|0|nomon|swmeter|-|32bit
control device hw:0
configuring for 48000Hz, period = 1024 frames (21.3 ms), buffer = 2 periods
ALSA: final selected sample format for capture: 16bit little-endian
ALSA: use 2 periods for capture
ALSA: final selected sample format for playback: 16bit little-endian
ALSA: use 2 periods for playback
jackd watchdog: timeout - killing jackd
[gabo@machina ~]$
This is the output from QJackCtl:
00:12:07.126 Client deactivated.
00:12:07.130 JACK is being forced...
cannot read server event (Success)
cannot continue execution of the processing graph (Bad file descriptor)
zombified - calling shutdown handler
cannot send request type 7 to server
cannot read result for request type 7 from server (Broken pipe)
cannot send request type 7 to server
cannot read result for request type 7 from server (Broken pipe)
00:12:07.339 JACK was stopped with exit status=1.
I can hear my guitar and record with Audacity, but when jackd enter into the escenario everything blows up. I read that nowadays almost any sound card will work with QJackCtl with the default options. I play with the parameters and sometimes jack refuse to start. With the default options on i can make it run, but i get no sound of the racks or guitar effects processors neither the guitar tuners that use jack takes the sound from the guitar. My line input is in capture via alsamixer, but still no luck. Any clue on this? I'm skipping steps?
Thanks in advance.
iamgabo

Hi!
groups && cat /proc/asound/cards && cat ~/.asoundrc && cat '/etc/security/limits.d/audio.conf' && jackd -v
adm disk lp wheel http network video audio optical storage power users polkitd vboxusers wireshark kismet
0 [Live ]: EMU10K1X - Dell Sound Blaster Live!
Dell Sound Blaster Live! at 0xcc00 irq 17
#pcm.upmix71 {
#type upmix
#slave.pcm "surround71"
#delay 15
#channels 8
pcm.!default {
type hw
card 0
ctl.!default {
type hw
card 0
# convert alsa API over jack API
# use it with
# % aplay foo.wav
# use this as default
pcm.!default {
type plug
slave { pcm "jack" }
ctl.mixer0 {
type hw
card 1
# pcm type jack
pcm.jack {
type jack
playback_ports {
0 system:playback_1
1 system:playback_2
capture_ports {
0 system:capture_1
1 system:capture_2
cat: /etc/security/limits.d/audio.conf: No such file or directory
I have a file called 99-audio.conf
cat /etc/security/limits.d/99-audio.conf
@audio - rtprio 99
@audio - memlock unlimited
Also i've seen some guys changing this file too:
cat /etc/security/limits.conf
# /etc/security/limits.conf
#Each line describes a limit for a user in the form:
#<domain> <type> <item> <value>
#Where:
#<domain> can be:
# - an user name
# - a group name, with @group syntax
# - the wildcard *, for default entry
# - the wildcard %, can be also used with %group syntax,
# for maxlogin limit
#<type> can have the two values:
# - "soft" for enforcing the soft limits
# - "hard" for enforcing hard limits
#<item> can be one of the following:
# - core - limits the core file size (KB)
# - data - max data size (KB)
# - fsize - maximum filesize (KB)
# - memlock - max locked-in-memory address space (KB)
# - nofile - max number of open files
# - rss - max resident set size (KB)
# - stack - max stack size (KB)
# - cpu - max CPU time (MIN)
# - nproc - max number of processes
# - as - address space limit (KB)
# - maxlogins - max number of logins for this user
# - maxsyslogins - max number of logins on the system
# - priority - the priority to run user process with
# - locks - max number of file locks the user can hold
# - sigpending - max number of pending signals
# - msgqueue - max memory used by POSIX message queues (bytes)
# - nice - max nice priority allowed to raise to values: [-20, 19]
# - rtprio - max realtime priority
#<domain> <type> <item> <value>
#* soft core 0
#* hard rss 10000
#@student hard nproc 20
#@faculty soft nproc 20
#@faculty hard nproc 50
#ftp hard nproc 0
#@student - maxlogins 4
* - rtprio 0
* - nice 0
@audio - rtprio 65
@audio - nice -10
@audio - memlock unlimited
jackd 0.121.3
There are the snaps for QJackCtl
Also, checkout this stuff that i've recorded with audacity, only from the line and nothing else
http://ompldr.org/vZ3A2eg
Thanks!
Last edited by iamgabo (2012-12-15 02:21:08)

HT1688 I have a damaged I-Phone and I need the contents of my calendar off of it. I did not have Mobile me at the time. Can I swap out the sim card from the broken phone to a new phone and recover this calendar?

I have an older I-Phone (3G) that for some reason the body of the phone has split in two. This phone was a business phone and it had a lot of important information on it. I have a second phone that is also a 3G. On the broken phone there is a lot of important information that I need in my calendar. Im not worried about anything else but the calendar. I didn't have the Mobile Me account at that time or I would be having this problem. Does anybody know if I can ust switch out the sim cards. I just need to recover the old calendar, so im hoping that the calendar will transfer when I switch the sim card into the good 3G. If that doesn't work does anybody know of anyway that I can retrieve this information off of this phone?

Nothing is stored on the sim card on an iPhone. If you backed up to your computer the backup will contain your calendar events. Otherwise, if your phone isn't functioning there is no way to back up or extract your calendar at this point.

HT1384 My lock screen/power button on my iPod Touch is broken, and I need some assistance.

As the title suggests, I can not use the lock screen/power button on my iPod Touch, it is broken. I can use Adaptive Touch to turn the screen on and off at will, and also turn my device off. But if I turn it off, I don't know how to get it to turn back on. Could I just plug it into a charger and turn it back on, or would I need to plug it into my computer? Please help, in a few days I won't have access to it for 9 weeks, I need immediate help.

If you power off the iPod, it will turn back on if you connect it to a charger like a wall charger or a computer. I just checked with a charging source to confirm. I knew it did it with a computer.

Error while scheduling DESKI report in infoview

I m scheduling a DESKI report to users enterprise inbox from infoview using a server group. This server group has DesktopIntelligence Job server, Destination Job server, Adaptive Job server and Program Job servers and all these servers are running.
When I schedule the report to boldusers enterprise inboxbold it get failed and shows this error message
bolddestination DLL disabled. []: [CrystalEnterprise.Smtp] bold
I m wondering what has to be enabled for scheduling a report to infoview's own inbox.

Abhilash
You are correct that it shows all the prompts but only when we run the report either directly from the CR Designer or via View on Demand in Infoview/CMC.
But if I try to schedule an instance of this report, I am getting a check box in the parameter section which says "Show unused parameters" to see this dyanamic prompt. And When I check that box in Infoview still I am not able to select any value for this prompt as it's greyed out.
Hope I am able to explain my query to you.
Also attached a screen shot of the scenario for your reference.

DB error while running reports in InfoView

Hi,
we are trying to create a report in infoview.
however we are facing following error while trying to create new webintelligence document or running existing report:
A database error occured. The database error text is: (CS) "DBDriver failed to load : /bobje/bobje/enterprise120/linux_x86/dataAccess/RDBMS/connectionServer/libdbd_oci9.so (libclntsh.so.11.1: wrong ELF class: ELFCLASS64)" . (WIS 10901)
We are using BO XI 3.1 SP2, Oracle 11g server on Linux. Both oracle and bo server are on same machine.
thanks in advance.

Looks to me that you are using the 64bit oracle driver. Make sure to set your LD_LIBRARY_PATH variable (for th euser running the BO services) to point first to the directory with the 32bit libraries of the Oracle driver.
Regards,
Stratos

Error while configuring a Report Bursting in InfoView

Hi,
I try to configure a Publication inside InfoView ("Bursting"). If I configure a simple Report as "Dynamic Recipient List" I get the error: "Type of value has a mismatch with column type"
An parallel-Installation (same setup-file) on an other Server (Win7) works fine withe the same Reports
If I google this errormessage, I mostly get hints to ADO.Net errors!?
System:
I'm using a 30-days Trial of Crystal Reports Server 2008
Windows 2003 Enterprise Edition
Productversion: 12.1.0.882 on both systems
Thanx a lot for all Tipps
Olaf
(office(at)parastolpings.de)
Edited by: ostolpparakenings on Jun 15, 2010 1:45 PM

You might want to repost this in the Reports forum here on OTN to get a Reports Guru to help out with this.
Here's the URL for the Reports Forum: Reports
Thanks,
Rob

Error during 10.8.2 Update - Appstore and iTunes Broken

Hi Guys,
I hope you can help me with this one.
I just installed the 10.8.2 update trough App Store, then it asked me to restart my computer... During the restart some error message appeared saying that the installation could not be completed due to an unexpected error, and then restarted my computer automatically.
The problem is, now both my App Store and iTunes are broken, here are the details of the error message I get when I try to launch App Store either normally or using the Apple > Software Update menu option:
Process:         App Store [419]
Path:            /Applications/App Store.app/Contents/MacOS/App Store
Identifier:      com.apple.appstore
Version:         1.2.1 (129.7)
Build Info:      Firenze-129007000000000~2
Code Type:       X86-64 (Native)
Parent Process: launchd [157]
User ID:         501
Date/Time:       2012-09-20 15:09:21.308 -0300
OS Version:      Mac OS X 10.8.1 (12B19)
Report Version: 10
Interval Since Last Report:          1063564 sec
Crashes Since Last Report:           1
Per-App Crashes Since Last Report:   8
Anonymous UUID:                      877BB7B8-8322-4C71-BEFF-67D640D02852
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /System/Library/PrivateFrameworks/CoreRecognition.framework/Versions/A/CoreReco gnition
Referenced from: /Applications/App Store.app/Contents/MacOS/App Store
Reason: image not found
Binary Images:
       0x107a22000 -        0x107aa2fff com.apple.appstore (1.2.1 - 129.7) <31AAF1C2-2BE9-393B-ABFD-6D869F72E909> /Applications/App Store.app/Contents/MacOS/App Store
    0x7fff67622000 -     0x7fff6765693f dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
Model: MacBook6,1, BootROM MB61.00C8.B00, 2 processors, Intel Core 2 Duo, 2.26 GHz, 8 GB, SMC 1.51f53
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3032302E4130304C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3032302E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.21)
Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: KINGSTON SV100S264G, 64,02 GB
Serial ATA Device: Hitachi HTS545025B9SA02, 250,06 GB
USB Device: Samsung S2 Portable, 0x04e8 (Samsung Electronics Co., Ltd.), 0x1f05, 0x24100000 / 3
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0x06130000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 2
I appreciate if you could help me,
Best Regards,
Dante Araujo

I had this problem too.
Go to http://support.apple.com/kb/DL1580
Download the update manually and install. Worked on my MBP15 retina.
Regards
Chris

InfoView broken

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