Inserting "Reference Data" tab in CIC Complaints / Item Details

Dear all,
When entering in CIC (WinGUI), and choosing the operation "Complaint", in the correspondent view "Item Details", the tab "Reference Data" is missing. This doesn't happen outside CIC0 (e.g. trx. CRMD_BUS2000126 - Maintain Activities).
We followed the indications in some similar SAP Notes and performed some adjustments but still need help to complete the solution:
1>Start transaction CRMV_SSC.
2>Click the Radio button for 'complete tabstrip assignment of panel'.
3>click the "Edit' button.
4>Create a new entry by clicking on 'New entries' button.
5>fill in the following details:
- Profile type : TCPL
- Screen Profile:CMPL_CIC
- Tabstrip Panel:CMPL_IL_T1
- Tabstrip:35
- Function Code:CMPL_IT_REF - that is the function used by the Profile Type “COMP” used outside CIC0
Subscreen:7292 - that is the subscreen used by the Profile Type “COMP” used outside CIC0
- Program Name:SAPLCRM_SALES_UI, but an error message is shown (“Program SAPLCRM_SALES_UI cannot be used”). Also, we don’t find the previous function and screen in other programs.
The same adjustments should also be made for “Tabstrip Panel:CMPL_IL_TC”
So, there are 2 possible approaches:
- How can we define the profile type "COMP" to be used inside CIC0, when a complaint is called?
- Is it possible to find a program / screen that has the "reference data" and it is available for TCPL Profile Type?
Thanks in advance,
Joao

Hi Bharat,
1) Make the OK_CODE record as the last entry for all screens.. this means the subroutine should be called for OK_CODE at the last for a screen..
2) what is this value '04/05' you have used for BDC_CURSOR???
Thanks and Best Regards,
Vikas Bittera.

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