Installer won't run.

After moving to a new MacBook, I deauthorized Creative Suite Std 3.3 on my old computer.
But trying to use the serial numbers failed, so I was told by Adobe support to uninstall the apps, then download the 3.3 suite again and run the installer.
I did that, but the installer will not run. It challenges me for my Mac password, which I provide, and then about 10 seconds it fails, popping up the dialog box "STARTUP ERROR: REQUIRED RESOURCES ARE MISSING"
I have downloaded it three times today, and each has the same result. And it's a 2.2 GB download.
I have no applications and I need to do a project!

Wdfs[0ioajsdfpa98djosf it sounds like you possibly used the Migration assistant at one point to attempt to move Creative Suite 3.3 to your new computer. Is this correct?
If so you can try running the uninstallers located in Applications/Utilities/Adobe Installers once the uninstall is complete you will then want to also run the CS Cleaner Tool. You can find details on it's use at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
If you continue to face difficulties then my best advice would be to format, reinstall the OS, and then use the Migration assistant to only move over your documents and settings. Adobe applications are not designed to be copied from one computer to another. This is basically what happens when running the Migration assistant. I have seen Users spend hours and even days trying to resolve the difficulties introduced by copying the install files to their new computer. Once the Migration assistant has copied over your documents and settings you can then reinstall from your installation media/files.

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This question is Not Answered.(Mark as assumed answered)
Aug 9, 2013 12:09 PM
Tags (edit): none (add)
Because FM10 began crashing with "fatal" errors whenever I tried to generate a TOC for a small (65 page) book, I researched workarounds and none of them worked. Now that I have delivered a crippled deliverable via Acrobat manipulations, I would like to fix FM. I uninstalled it and reinstalled it, got some updates, and then received the "licensing fix" error that popped up in January. I'm wondering why this fix was included not in the updates. That said, the licensing fix package, first, would not unzip so I downloaded it again. I unzipped it but I got a message that Adobe Updater Installer could not run and after several clicks I found that file. I reinstalled Adoble Update Installer but it still does not run.
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Give Adobe Support a call or contact the TCS team at [email protected] - something in your environment is causing the installer to fail (I'd guess).

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This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hello. I just downloaded a .dmg file for my macbook pro, newest model, and tried to install it, but when I click on it to open the installation file, it wont open. Any of you what to do, or is it me, who do something wrong.
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I did a search for English.dmg and all I came up with were Torrents for program in the English language.
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Ok - not sure if this goes in this section or not.. but it's a technical question.
My b/f bought me a Dell Laptop last week. It has the recommended minimum of everything adobe says it needs for photoshop CS3 (see below for 1721 specs)
When I installed it on the laptop - it was slow, but said it installed. But when I go to open up Photoshop, it opens the screen - and then just hangs. After about 5 minutes it says not responding and I close it. Any of the other programs that came with won't even get that far. I click on them and it gives the little "thinking" circle (as I call it.. lol) and then nothing.
I have read that CS3 has issues with Vista - but their site says the home premium should work. I've also read about 64 bit issues.. but the OS is 32 bit - so it's capable of running 32bit systems... I guess.
I called adobe yesterday after installing and reinstalling CS3 15+ times... with the same issue. I was on the phone for about 2 hours with them. Basically - they have NO CLUE what it would be since it installs fine and opens with no error messages. I checked the log files and there is nothing in there I see that says any kind of error.
I have disable windows defender, uninstalled McAfee and google desktop (all are known to cause issues with CS3), I have ALL non MS startup services turned off.. I have turned off the MS users control.. all suggested by the adobe tech.
I have installed using the run as administrator. Nothing. Created a new admin account and installed on that user and opened on reg admin account. Nothing. (again typical things that correct cs3 install issues)
The last thing the guy said was that it might be a video issue. I checked and there aren't any issues mentioned and no driver updates listed.
We tryed installing this on my b/f's laptop. He bought the exact one I have (except his is red.. mine blue.. lol) and it does the EXACT same thing...
So today we called dell. they say it's a software issue and won't answer any questions for free. Apparently only hardware support is free... But they won't accept this is a hardware conflict with the software..
errrrr
Anybody have any clues on this?
=======================================
LAPTOP SPECS:
Inspiron 1721 Notebook: AMD Turion 64 X2 Mobile Technology TL-56 (1MB/1.8GHz) Genuine Windows Vista Home Premium
Operating System
Genuine Windows Vista Home Premium
Memory
2 GB DDR2 SDRAM 677MHz (2 DIMMs)
Hard Disk Drive
120 GB SATA Hard Drive (5400 RPM)
Video
ATI RADEON Xpress1270 HyperMemory
Media Bay
8X DVD +/- RW w/dbl layer write capability
Base
Inspiron 1721 Notebook: AMD Turion 64 X2 Mobile Technology TL-56 (1MB/1.8GHz)
Bluetooth Wireless
Bluetooth Wireless Card 355
Software Upgrade
Microsoft Works 8.5
Premium Pack - Advanced Photo+Music: Deluxe Pack + Paint Shop Pro XI
NoteBook Screen
17 inch WXGA+ TrueLife Glossy Notebook Screen
Hardware Upgrade
No Camera
6 Cell Primary Battery
90W AC Adapter
Network Interface Card
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Rob - thanks for taking a stab at this.
I have tried installing from the DVD and also from the zip file. the zip file was extracted to the hard drive brfore I ran it - and I ran it as administrator.
And when it stalls - it gives the (NOT RESPONDING) tag on the window - which usually means that even if I leave it (and I have for up to 20 minutes) - still nothing.
Here's the update from my dealings with DEll today...
Dell tech support guy told me that it was a know issue that CS3 WON'T run on Vista and that Adobe is working the issue
Told them that I knew others that were running it on Vista and it worked fine. They had no answer.
Then I waited for the Technical support manger to call. This is after expressing my displeasure to the technical supervisor about them trying to pawn this issue off on anyone else but themselves. Why can't they go grab a 1721 off the shelf and replicate the issue and try to figure it out from there?!?!?!
I used to work on a network helpdesk.. if I tried to pull that crap answer without trying to replicate the issue and AT LEAST try to find an answer.. I wouldn't have lasted very long at all!!!!
The Tech manager told me to call customer support and ask for an OS swap (from vista to XP) because they don't know what the problem is and so it muct be a Vista compatibility issue
I call customer support. They say that they no longer will give out XP since it is a step backwards. And to install XP on the machine ourselves (even a liscensed copy) would void the warranty. They suggest I talk to sales about swapping the laptop out with a "more compatible" one. Which isn't a totally bad idea since I really do think it is an AMD/ATI conflict.
They transfer me to Sales.. ohh - you used the Employee Purchase program.. you need to talk to them.. and they transfer me.
The EPP people tell me.. ohhhh you didn't actually go through us since you bought it off the Dell Outlet store. So they transfer me.
The dell outlet store says they will be more than happy to swap me out to an Intel based machine.
Only catch is the Intels are more expensive. They don't have any for the price we paid for the amd's. Fot about $40 more I can get one with a slower processer, a gig less ram, no dvd writer, but with a 160gb hd. To get compatible to mine - would be about $150 more.
And they only have silver in the low end, and black or brown in the higher. Not that I really give a s@!t what the color is.. but it brings up the main reason I am sooo pissed abput all of this....
Why should I have to pay more money, settle on doing without option/features want/need.. just because THEY don't want to take the time to figure out what the real issue is?!?!?! Why isn't it them doing these calls and doing all this troubleshooting.. Why am I being peanilzed for THEM not wanting to do their jobs....
Told the B/F that I am done with Dell. That I don't want the laptop anymore and I don't want any other one from them. He says he'll pay the extra and get me the other one.. but that isn't the point....
Not sure what my next move is.

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