Installing CS4 on a new computer.
I am trying to install CS4 onto a new imac I recently purchased. When I open the program it asks for the serial number for the CS4 product which I enter and get the green check mark. It then asks for an "Upgrade Check" this requires me to enter the product and serial number for which my version of CS4 was an upgraded version. I do not have the packaging or anything for the CS2 software this was an upgrade from, however it is still installed on my old computer. Is there anyway for me to be able to verify the serial number to install CS4 on my new computer. I have attached a screen shot of the second prompt screen. Please HELP!!
Hi dillonpope7,
You need to contact customer service to unlock the serial number.
You can even reach our chat support at http://adobe.ly/yxj0t6
Regards,
Rave
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Installing CS4 onto a new computer.
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Running windows 7 on an acer 6920G.You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
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when trying to install adobe photoshop cs4 on my new computer with windows 7 home premium and get a message to contact adobe because of an error. any ideas
JJMack <[email protected]> wrote:
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JJMack created the discussion
"when trying to install adobe photoshop cs4 on my new computer with windows 7 home premium and get a message to contact adobe because of an error. any ideas"
To view the discussion, visit: https://forums.adobe.com/message/7092876#7092876 -
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Adobe doesn't know what you don't know. If it's not registered on your account or you have some printed version of it, nobody can tell you that. If you bought directly from Adobe and have proof of purchase, support may be able to figure things out, but that's as good as it gets...
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use the adobe uninstallers to uninstall from your old computer, and use the installation files to install on your new computer.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I downloaded Adobe Acrobat X Pro online in 2011, installed update today (10.1.3). How do I install /transfer to my new computer?
download the installation file(s) and install,
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
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Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'. -
I have licensed Lightroom 5.6 and my serial number. I want to install it on a new computer. I can get nowhere using Adobe site as it is all Creative Cloud related. I never had to use CC before. All I want is to install my already purchased Lightroom on new computer (without deactivating on old computer)
you may as well install the later lr 5.7.1 rather than 5.6 and then updating.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
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Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
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Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'. -
Trying to install cs5 on a new computer running windows 8.1
I am trying to install cs5 onto my new computer that is running windows 8.1 and the program will not show up or auto run
navigate to your disk and click setup.
or download the installation files.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.5 (win), 5.5 (mac) | 5.4 (win), 5.4 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
Unable to install CS4 on a 2nd computer.
Seeking help installing CS4 on a 2nd computer. I have CS4 on my desktop iMac (using OSX 10.7.5) and since I recently bought a MacBook Pro (using 10.8.3), I wanted to install it on there as well. The only problem is that the MacBook Pro does not have a CD player. To get around that, I put the CD contents on a USB Key. I attempted to load CS4 on the MacBook Pro using the USB Key, but right off the bat it gave me an error when I double-clicked the SETUP folder: "SETUP ERROR - Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance." I tried this several times but got the same message. I called Adobe however they were unable to help since it is an old version - they suggested I post the question here and see if someone can help. The Adobe Rep did say that perhaps the Setup file was corrupted, but did not offer any further information beyond that.
Noel:
Thank you so incredibly much - I sincerely appreciate your help!
I did just what you recommended and it worked perfectly!
For anyone else reading this with the same problem, here is how I did it:
I copied the entire Photoshop CS4 to a USB Key
plugged that in to my MacBook Pro
made a New Folder on the Desktop of the MacBook
copied all the items from the USB Key to the New Folder
dropped the New Folder into the Macintosh HD on the MacBook
then went to the Photoshop CS4 folder on the Macintosh HD
double-clicked on the SETUP folder, and voila - it worked!
Once I entered the serial number, the program downloaded and the only hitches were that it did not have the latest Adobe AIR version, so I had to go to the Adobe site and download a new version of that at www.adobe.com/go/getair
I am so thankful - Adobe would not work with me since I had the older version of CS4, so I was faced with buying a new version of Photoshop, not being able to use it on my laptop, and possibly buying Aperture instead - none of which I really wanted to do. So thanks again - you know your stuff and your help is greatly appreciated! Sincerely, Jimmy. -
How can cs3 master collection be reactivated and installed in my situation? My laptop was stolen recently so obviously my copy of cs3 was not uninstalled and deactivated, and now I'm unable to install it on my new computer.
if you need an activation count reset, contact adobe support, https://helpx.adobe.com/contact.html
you can download your installation files if you don't have an installation disk and use your serial number to activate,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
When I try to install iTunes onto my new computer, it says "This installation package could not be opened. Verify that this package exists and that you can access it or contact the application vendor to verify to verify that this is a valid Windows Installer package." I can save iTunes onto my computer, but when I click run, this is the message that appears. How do I get this thing installed?
Hello annesmith1954,
Thank you for using Apple Support Communities.
You can use the information in the following article to troubleshoot your installation issues with installing iTunes on your PC.
"Could not open key" message when installing iTunes or Apple components for Windows
Regards,
Jeff D. -
Old computer died and I am trying to install Illustrator CS5 on new computer.
Last version I had before CS5 was/is Illustrator 10,which has been installed on new computer.
CS5 install says I need CS2,3 or 4 before installing 5, but old computer went directly from 10 to CS5.
How can I repeat this 10 to CS5 install?It does not seem likely that CS6 was upgraded from version 10. You might want to check your purchase history in your Adobe account to see if there is some missing link in the chain of purchases you made.
You can always try contacting Adobe support thru chat to see if they can find information or otherwise assist you in this matter.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I am getting the message "The windows installer Service could not be accessed when trying to install Itunes on my new computer, any help would be appreciated.
Hey there Frank0619,
If you have not been able to install iTunes because the Windows Installer service is not available, I would recommend the troubleshooting in the following troubleshooting to help.
Issues installing iTunes for Windows
These in particular:
Make sure you have an administrator account.
To install iTunes, you'll need to log in to your computer with an administrator password. If you're not sure if you have an administrator account, read Windows 7: How do I log on as an administrator? You could also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Install the latest Microsoft Windows updates.
To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows XP, Windows Vista, Windows 7, or Windows 8 with the latest Service Pack installed. If you can’t install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Download the latest version of iTunes.
The latest version of iTunes can be downloaded at http://www.apple.com/itunes/download/.
Disable conflicting software.
Some Windows background processes can cause issues for other programs and processes. These conflicts can prevent applications, such as iTunes, from installing. Disable conflicting processes by starting your computer using MSConfig:
Using Msconfig to troubleshoot conflicts in Windows XP
Using Msconfig to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8
Some security software made by other companies can't be disabled using MSConfig. If you've installed security software and you're having issues installing iTunes or QuickTime for Windows, you might need to disable or uninstall security software to resolve installation issues.
Restart your computer.
Install iTunes.
Thank you for using Apple Support Communities.
All the best,
Sterling -
I purchased the Adobe Photoshop Elements 10 about 6 months ago. I want to install it to my new computer which is a Macbook Pro with no CD Drive. How do I install it when I got it in CD form?
I doubt the license is affecting the performance - it might be a case of the software being too old for the machine.
In any case, you can contact Adobe support thru chat and have them reset your activation count to eliminatre your doubts regarding the license.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I just got a new PC, thank goodness. All my music is on an external drive (F). i installed Itunes on my new computer. Now want to get itunes to recognize all the music on my external drive. Don't want to put music on new computer, but keep on external drive. Can anyone help me - thanks
Was the media solely on the external library? If so, it is likely that iTunes was started at some point with the external drive unaccessible. Simply point iTunes to the correct library location. To do this, close iTunes. Hold <SHIFT> and launch iTunes. When prompted to find library or create a new one, select the find option and point iTunes to where the iTuneslibrary.itl file is at on your computer (or external drive).
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