Insurance and options in dealing with faulty phone

Hello.
EE helping line is rather unclear for me and this seems to be the only place I can actually write about the problem (otherwise I'd be really grateful if somebody could provide me with appropriate email).
I am a carer for a person with cerebral palsy. He is able to use the phone only if the screen is really big. His Samsung s6 is insured and since yesterday is just not responsive to charging - we've tried different chargers which are working on other phones, different a sockets and so forth. EE is giving him an option of either bringing that to the shop and waiting 40 days for the repair with the lone phone which is not possible for him to use or to pay £30 for the delivery of the new one. His mum dealing with his tight budget is not willing to do that. Is there any other option or people we could turn to to solve it otherwise?
thank you for the help

Have a look at the charging port on the phone.
Is there anything stuck there? Use a pin to try and clean it out but be careful and gentle with it.
If this doesn't help then the options given by EE is the only way, unless you want to try a factory reset first which I don't think would help.
You may be on a tight budget so then the repair option would be best. OK you need a phone with a big screen but using a smaller phone for a few weeks is better than having an expensive paper weight.

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