Insurance Confusion and Corporate Stores

8 months ago I purchased my Droid 4 from Verizon, which has truly been a great phone with good service.
This past weekend, I dropped my purse (with my phone inside) which subsequently cracked my screen into a spidery web of separation. Please note that I had it tucked securely in my bag, with the heavy duty cover on. Somehow in the right series of unfortunate events, the screen cracked. Well I didn't overly worry because 8 months ago when I bought my phone, I also plunked down $200 for insurance.
At the time of purchase, I was home (in Ohio) in what I assumed to be a Verizon Store, because everything about it advertised "Verizon" including the staff having Verizon Wireless business cards. It was even called a Verizon Wireless store. Today, I found out that this is NOT the case. The store was actually a Cellular Connection store that supplies Verizon Wireless. This means the store was NOT corporate.
The difference being, when they offer you options within the store these options do not necessarily come from Verizon, but rather the store itself. When I bought my insurance for my phone, I paid for a one time fee instead of a monthly, because I share an account with another person and I did not want them to have to pay for this. However, the monthly fee would have provided me with Verizon's insurance, instead of the one time fee providing me with Cellular Connection Insurance, a fact that was not made clear. Now I have to figure out a way to get my cell phone to walk about to Ohio, and back to that store in order to process my claim to fix my phone.
There are other cellular connection stores in Illinois, just ones that are three hour trip.
I am very disappointed in this situation and I hope that others can learn from my tale and always ask for a corporate store!

I paid for the same exact insurance when I originally purchased my Iphone5, figuring if anything ever happened I would be covered without having to come up with a another large sum of money down. I let them know that the phone was malfunctioning( same store I purchased the insurance from), that it wouldn't power off, they went ahead and ordered another phone-- course I wasn't informed that I wouldn't get one same day in store. They order it and fail to call me to let me know it even came in, a week and a half later. I call today and go into pick up the phone, now originally I was told if the phone was to break you would pay a restocking fee of $40 to get the new phone, after waiting about an hour or so, the man tells me ok your total today is $155.00. Shocked I ask, why in the world would I have to pay $155 when I paid for the insurance up front. CLEARLY it was all a scam. I plan on terminating all of my lines with Verizon after being a loyal customer for a number of years now. They need to take action against this cellular connection place that is offering fraudulent insurance and calling themselves "Verizon".

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Bad Corporate store experience

I have had some of the most horrible experiences with verizon customer service.
I recently started my verizon account it's been 14 days exactly I believe. The only reason I have not canceled my service already is because I must have verizon where I live if I ever want to use my cell phone inside my home that is.
My phone is the iPhone 4.
From day one I have had issues with all 3 of my iPhones. Called customer service and was treated very well. I was told to take my phones to the nearest verizon corporate store because the customer service people (I have had more than one phone conversation with verizon customer service) did not know how to correct my issues. I was told my account would be noted to state my issues and corporate store should fix my phones. If they were unable to do so corporate store should issue me new phones. If that wasn't possible corporate store should offer me the next step up that they had in stock because brand new phones, 3 of them at that, should NOT be having these issues.
My phones were all doing the same thing before and after the ios7 update.
Sensor would not lock the screen when talking on the phone, causing the phones to hang up, attempt to log into FaceTime, and muting. Very frustrating problem!!!! They were also sending texts to the wrong phone. Example; I would text my daughters line and my mothers line would receive the text. I would also receive the very same text I had sent out.
The phones would also randomly make calls with no one touching them!!!
Just a lot of annoying and bizarre issues.
Therefore on the advice of verizon customer service I took my 3 iPhones to the closest corporate store. Mind you this store is 60 some odd miles away from my home, yet another inconvenience to endure only to be treated absolutely horribly!!!
At the corporate store in boardman ohio, also known as Youngstown Ohio, I'm told to wait and asked for my phone number and name. Once it is my turn I set my 3 phones on the counter and began to explain the issues I had. This is an exact quote the rep there said to me, "this is a known issue with the iPhone 4, you should have done better research before choosing your phones, we are not phone techs and cannot help you goodbye."
I was shocked to absolute death!!! I work in the wireless dept. at walmart, I am not a phone tech either but you can bet I will use every tool I have on hand including my own phones data to fix or attempt to fix my customers cell phone problems. I have never told a customer what I was told by verizon corporate store!!!
I responded to the sales clerk with, "excuse me? You cannot even LOOK at my phones? " clerk said, "no, we are not phone techs, go to Apple store, goodbye." (Apple store is in Akron Ohio a 100+ miles from my home, and approximately 60 miles from boardman ohio. I responded with, "mam I have already drove over an hour to come here as verizon customer service told me to. I was under the impression I would receive help here." The clerk said, "we are not phone techs, I'm sorry you were lied to, please go to Apple store, I have to get to the next person goodbye."
Appalling
I left verizon corporate store and went not even an entire block up the street to a new company called Broke *** Phone.
I explained my issues to the gentleman there. He asked to see my phones and immediately knew the issue. It was the survivor phone cases I had on them. The cases were allowing too much light in when we would talk on the phone, therefor the sensor could not lock the screen for talking. The cases were also putting pressure on several buttons causing the random calls while sitting on the coffee table and no one touching the phone. All this was corrected by simply removing the front cover of the phones cases. The texting issue was due to the ios7 update and yet another simple fix. Simply uncheck all numbers except that phones in my Apple settings. Further more Broke *** Phone did not charge me one cent!!!!
Why could verizon corporate store not treat me that well? I myself treat my customers by far better! You do not have to be a phone tech to help someone with their phone. In fact isn't it any wireless sales associate responsibility to educate themselves in simple phone issues?
Like anyone else I have mentioned my experience to other people. I am very sad, as well as concerned, to say the treatment I received is not an isolated instance. Therefor I made this post in hopes that someone at verizon will be as concerned as I and actually step up the training of their store clerks. With the FREE classes verizon offers to their customers there should be absolutely no reason why any verizon rep or sales clerk should not be able to trouble shoot any phone. In fact, shouldn't all verizon clerks and reps be required to take these workshops? Being a wireless sales associate myself I am very excited about these workshops! I will absolutely participate in any near me because unlike verizon corporate store I care about my customers. I want my customers to choose the right phone and plan for their needs and to be happy with their choice. This creates repeat customers who will send even more customers. Word of mouth is still the best advertisement any company could have.
I hope my post is taken seriously, I pray any future experiences I have with verizon will be good ones.
Thank you for your time.

Hello teresa3057,
Thank you for sharing your feedback with us as it's EXTREMELY valuable to us! As your wireless service provider, we have a responsibility to ensure that you have the BEST experience with us! We want your shopping and retail experience to be a memorable and magical one! Based on your posting, we clearly dropped the ball! I want to refresh our commitment to you, our customer, and show you why we are the best wireless provider for your wireless needs! Please accept my sincerest apology for the subpar experience. As a wireless specialist, I want to ensure that you are getting the most out of your device/service. If there are any unresolved issues then please reply with a private message. This way we can partner together and explore all options for you.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

Why can't I go to the corporate store and pick up a phone instead of haveing to wait and have one mailed to me?

Here is a little story:
My wife dropped her phone and it is done. My contract is up in about 20 days. I called Verizon thinking that this is my problem, as it should be (no protection on my contract, but was surprised by my response. I was told that since I'm so close to my contract being up that Verizon will work with me by allowing me to renew early. Thought to myself, "this is great I'm am getting awesome customer service." Now, after talking to the corporate store, I wish they would have just told me tuff luck buddy. I really could have lived with that. I know the risks of not purchasing some kind of protection. What I have been given is the grand run around and that our computers can't let us do that.
You see, I've learned today that, when you talk to someone on the phone with corporate you get "awesome to have you as a customer and we'll be happy to help you out". Go to the store and get "awesome to have you as a customer, sorry to hear about your problem, but come see us in 20 days and we'll waive the $30 upgrade fee." My words in the quotes, the people are very polite at being able to tell you that they can't do something because the computer will not let them do it and they have no way to bypass this.
Honestly, I have been very happy with the product that I receive from Verizon. At least I will use this time wisely and reconsider my relationship with this company.
I have had service with AT&T and Sprint, I can say that at least you get the same response from the other carriers, regardless of who you talk to.
So what is the real reason that corporate stores don't have same authority as the person you talk to when you call the 922-0204 number?

Ice1968, I think you're the first person I have seen here take the ownership of not having a protection plan and the consequences. Most people just blame VZW. I am sorry to hear that they won't let you get a device by visiting a corporate store. In most cases, telephone support doesn't even offer an upgrade early but in your case they did. I wish I could tell you why the store and telephone support operate differently but I can't. From my experience telephone support has a little more leeway to bend the rules a little bit. From our customer perspective it doesn't make sense and I have no earthly idea of how it could make good business sense. I do know for a fact that store employees do not have the ability to override the system to allow you upgrade early. Again, one would think that it's all the same system so if they can do it over the phone why not in store? I don't know. My one question is, are you sure that the phone employee was offering a 2 year contract and not an Edge agreement? They are 2 completely different options and the chance is that the phone employee was maybe not giving you all of the information. I would call them back and ask them which option was being offered to be clear. I understand that you don't want to wait for shipping as I wouldn't but unfortunately when telephone support offers something that's the only way to acquire the new device.

Why would it state under the "more about this mac" that i already have10.8.3 and then in the app store say i need to "resume" do you know what i mean? is it possible i already did download mountain lion entirely once? I am confused and don't want it twice

why would it state under the "more about this mac" that i already have10.8.3 and then in the app store say i need to "resume" do you know what i mean? is it possible i already did download mountain lion entirely once? I am confused and don't want it twice

This is cause by the way the App Store checks to see if an application is installed on your system.
Basically when an app is installed it is in the Applications folder and this is where the MAS looks for them. So it looks at your purchase history for the apps you bought and looks in the Applications folder to see if they are installed. If an app is in your purchase history but not in the Applications folder the MAS says you need to install it.
For normal apps this works fine but the OS doesn;t install into the Applications folder. So the MAS sees you have Mountain Lion in your purchase history but it's not in the Applications folder and so it says you need to download it.
Hopefully one of these days Apple wil fix this.
regards

App Store and Corporate Compliancy

Hi All,
What is everyone's thoughts on the App Store and corporate compliancy? If you are an Admin are you going to let your Clients download whatever they want from the App Store or will you remove the application completely?
Thanks!

It looks like you can block users from using App Store.app via Parental Controls but I've never found a way to clone Parental Controls to all my machines.
At this point, it appears we'll need to run "rm -rf /Applications/App\ Store.app" as root immediately after the 10.6.6 install.
IMO, it will be a lot easier to reinstall the app later after we determine it's value, than try to clean up a bunch of Macs should it prove to be a problem to business users.

Passwords Plus (and Palm Store support issue)

I bought a CD of "Passwords Plus" software by DataViz from the Palm Store. I've been in contact with them and they acknowledge that I purchased it. I found an email notification of their sending the CD to me with an expected delivery date the first week of September 2008. I had the software installed on my laptop and had been using it for several weeks. Although I don't strictly remember, I think it's safe to say that I installed it from that disk. It wasn't prompting me to register as if it were a trial version.
My laptop came back from the repair shop recently and it was completely "re-imaged" (to my surprise). I had made a backup of my laptop on an external Maxtor drive before sending the computer off for repair, and I am also a Carbonite on-line backup customer.
Now, for some reason, I cannot find my "Passwords Plus" CD. I called the Palm Store because I simply wondered if the Palm Store made downloads of previously purchased products available. It don't think that was such an outlandish idea, but when I asked Dennis at the Palm Store, he seemed a very terse and intolerant mix of being somehow confused and offended at the whole idea. He made me feel as though he thought I was a crook or an idiot.
Perhaps the Palm Store doesn't have a download feature--I don't remember--and that's the reason it sounded like an idea from Mars to this guy, but he wasn't very pleasant or reasonable with me. Maybe he was just having a bad day. In the end, he said he was sorry. I forgive him, but does anyone have any ideas of how to get my Password Plus back in functioning mode? I thought the double backups I did would cover me.
I'm pretty much without passwords and undable to proceed with serveral issues 'til I get this resolved.
Personal Lesson: Now I know not to put off immediately adding new key information to a written hardcopy file!!
Let me know if you have any ideas...
Hansen
Post relates to: Palm TX

Thanks. That was a very good idea.
But I try not to bog forums down without trying as many options as I can on my own first and I did, in fact, contact DataViz as one of my options.
They say my "Passwords Plus" is not registered with them. (Lesson: the Importance of Registering Immediately). They say that since I didn't purchase it from them directly and it doesn't show up in their database, they have no way of verifying my purchase or allowing me to download a replacement.
Let this be a reminder to ME and a lesson to all that it's a good idea to have a HARDCOPY of CURRENT Serial Numbers, Product Key Codes, Usernames and Passwords on hand at all times, AND to be better organized "librarian" of disks so as to avoid situations like this. I have an email from Palm indicating they sent the disk to me. I spoke with Palm Store personnel who indicated that they had a record of my purchase (but couldn't seem to conceive of doing anything other than to give me that information). It may very well be that unless I can find that disk of mine, or a precious piece of paper with a Registration Code on it, I may just have to buy the software again. I'd much rather have it than not.
The only possible alternative I can think of might be this: someone might know of a way for me to get the program to open like it used to when I'd click on the desktop shortcut. All I would have to do would be to enter my password and bingo...there was my complete list of passwords. It's a great little program. When I look in my backup drive, I see what looks like all the necessary "Passwords Plus." Why can't I simply click on the application file and have it open without it asking for the registration code?
Feel free to tell me you don't think there is any answer other than to either find the disk or repurchase.
Hansen
Thanks to all the interested parties who put their minds to the task of helping others!!
By the way: Bob at Palm Corporate was awesome. Through him I discovered that I may be able to sync my Palm Treo with my 64-bit Vista laptop by means of Bluetooth. We'll see, but today I am enjoying the hope much more than the disappointing dead-end of learning that I couldn't sync at all (because of the 64-bit architecture).
Post relates to: Treo 755p (Verizon)

Sir, We have around 500 items as Insurance Spares in the stores. These spares are checked once in 6 months for their healthiness, storage, etc with a special checklist. We want this checklist an schedule in SAP ( MM). How to do it? Please help.

Sir, We have around 500 items as Insurance Spares in the stores. These spares are checked once in 6 months for their healthiness, storage, etc with a special checklist. We want this checklist an schedule in SAP ( MM). How to do it? Please help.We are presently doing it as similar to PM schedule ( PM module) but want it in MM module.

Hi Prerna
Please refer the this doc ...it might help you
http://www.erptips.com/Samples/ERPtips-SAP-Training-Manual-SAMPLE-CHAPTER-from-Basic-Quality-Management.pdf
and kindly update the status if it works or not
Regards
Partha

Some images won't load in Safari, iTunes, iBooks and App Store

Since my upgrade to Mavericks, some images on Safari, iTunes, iBooks and App Store wont load some times. I can't figure out the source of problem, but I've tested all four apps and the same problem exists across all of them; I've also tested Chrome, Firefox and Opera to see if they are suffering from the same problem, and surprisingly enough I've found that they are not; They load images perfectly well, and I've never encountered one to not load images. I'm totally confused and frustrated, what is preventing Apple products to load images? Here are some screenshots:

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History and Web Site Data. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site.

Identity theft-Verizon corporate store employee opened an account in my name without my permission. It seems Verizon isn't willing to do anything to resolve it. Help!

It’s a long story but I’ll try to keep it short and simple as much as possible.
I went to the Verizon Wireless corporate store back in beginning of February 2014. After a credit check, I decided not to go with Verizon and left the store. About a week later, I received a letter from Verizon saying “Welcome to Verizon. Your new account… “. I called the customer service right away and was able to get the phone number,account number and other information. I was able to make a my verizon account and get a receipt for the service and device. Turns out, the new account was opened about 20 minutes after I left the store by “M” who helped me. The receipt had the time, employee’s name and register/terminal number that he used to open an account. He opened an account,added data service and got an Ellipsis tablet for free.(They were having a promotion at that time)
Customer service rep told me that she can’t do anything other than closing the account and left me with a $83 bill which she couldn’t waive. She closed the account then I went to the corporate store right away.
I spoke to the store manager “C”. I told him what happened and showed him the receipt. He went to the back of the store to talk to “M”,came back,talked to other employee(I overheard their conversation-he was saying what “M” told him made no sense to him) and told me that “M” will come talk to me to explain what happened shortly. I waited for 20 minutes or so for “M” to have a conversation but he never showed up. The store manager said that the account was opened by “accident”. He’ll look into it and give me a call in a day or two. It was hard to believe that a new account can be opened by “accident” but I took the store manager’s business card and left the store.
2 days later,I didn’t hear from the store manager so I called him at the store. He said “Oh,I totally forgot. It’s been a busy week. I’ll call you back. Don’t worry, as soon as I get an update,you’ll be the first one to know.” That was the last time I got to speak to him. I’ve called him at the store many times,even called his cell phone which was on his business card. I’ve called many times and left many voice mail but he never got back to me. I called customer service many times but it took 20 minutes just to speak to the rep,then transferred to another rep,wait for another 20 minutes then get disconnected. After 6 or 7 tries, I finally gave up. It went absolutely nowhere.
A week later, I decided to call the Verizon fraud department to file a complaint. The rep pulled the file and said that whoever at the store filed the report left out a lot of details and names. He also said that it looks like either they didn’t take it too seriously or someone was trying to cover up. According to him, the report is a joke. He said that he can’t do anything on his end I need to go to the store to resolve it.
For the next two weeks, I called the store ,cell phone and left messages every 2-3 days but no luck.
Two week later I found the number for the Verizon Security Department. I called them to file a complaint. The rep took my information and said he’ll call back within 48 hours. No case number given.
3 days later, I still hadn’t heard from anyone,not even from the security department. I called the security department again. I explained that I filed a complaint but the rep couldn’t find the case. I filed a complaint again and was told that someone will be contacting me in a week.
It’s been over 2 weeks but I still haven’t heard from anyone. A few days ago(3/31/14) I received the bill from Verizon in the mail.
At this point, I can’t seem to get Verizon’s attention. I’ve already got the police report and spoke to the identity theft lawyer. I’m about to report to FTC,BBB and the attorney general. I’m also initiating paperwork in my local small claims court.
It is very frustrating having to spend so much time just to trying to talk to someone from Verizon but I’m not taken seriously. I had to spend so much time contacting credit bureaus,researching how to handle the situation like this and other things I have to do to handle the situation. This is such a nightmare and very overwhelming. Not to mention my credit score dropped by 100 points right after this incident which got me denied for an apartment application and had to pay more security deposit.
Please help. If anyone can give me an advice on the best way to handle this or to get Verizon’s attention, I’d really appreciate it.

I am sorry this happened to you. We found out today that the Galaxy phone my wife purchased for me and put 300.00 cash downpayment on was stolen by an employee. Of course calling does not do a thing. All they do is say sorry and hang up. I will find a way to get that money and then leave this company. It just stinks that they take the word of an employee (who by the way was not there two weeks later) and we spoke to the manager who said he would take care of it but did not. We are out 300.00 and screwed I guess. WE WILL BE LEAVING THIS COMPANY.
I know they don't care but it made me feel good to type in caps. I really do not care who is my carrier anymore, they cannot be as bad as this one,
Bill Moore

Purchase date of my iphone and what store it is bought from

How can I check purchase date of my iphone and what store it is bought from? because my iphone is broken and I need a reciept for the insurance company to fix it. Thanks!

https://selfsolve.apple.com/agreementWarrantyDynamic.do

I have a free download permission for the new lion mountain,but I didn't finish it in 3 days.It just disappear in my launchpad.Im confused and want to find how to install it again!

I have a free download permission for the new lion mountain,but I didn't finish it in 3 days.It just disappear in my launchpad.Im confused and want to find how to install it again!

Welcome to Apple Communities
Open App Store, select Purchases and download this version

IPhone 6+ not available at local corporate store - INSTANT savings not available

My wife and I are ready for upgrades, we were excited to learn about the trade-in promotion for a new 6 or 6+. Be both have 4's in perfect condition. We visited the "Verizon" store in St. Joseph MI. We were told they are not a corporate store and that we would have to pay upfront for everything. Wait for our phones to arrive, wait for our old phones to be sent back (4 to 6 weeks) before receiving our Visa gift cards. The advertised INSTANT savings only happens at corporate stores. We asked for the location and phone number of the nearest corporate store - Mishawaka. My wife called before we made the trip. They have zero iPhone 6+ units in stock. And the others forgot to tell us that there is a new $30 upgrade fee per phone. Because they do not have any units in stock, we must pay up front and wait for our phones and gift cards as if we purchased the phones at a retail store or online, no INSTANT savings. We are not happy customers who are considering taking our 4's to a prepaid plan offered by another company.

As has been pointed out, it is a popular release. In fact, the most popular smartphone release in history. There are going to be shortages. You may have to wait to get it.
Mr_O wrote:
We are not happy customers who are considering taking our 4's to a prepaid plan offered by another company.
Kind of makes me think of THIS.

Verizon Corporate Store/ Business Plan to Personal Plan???

I have had a business phone with Verizona for years, actually it was an Alltel account before the merger. I have three lines (2 phones+air card). I would like to upgrade my phones and switch my plan, Best Buy can not do it because it is a business account (no longer in business) so I went to Verizon corporate store, they told me I could convert my 2 phone lines to personal accounts but I would have to get new phones as they say our old Alltel phones won't work on the Verizon system when we change our plan. The phone I want at Best Buy is free with 2 year contract, at Verizon it is $159.99???
I have thought about closing my account with Verizon at the corporate store, drive over to Best Buy and open a new Verizon account but my fear is that I could not get my/our phone numbers back which we have had for many years.
Any one have any ideas on how to solve this?
Solved!
Go to Solution.

Cant tell without being able to view your account but I personally never ran into issues upgrading business accounts. Dealer lines had issues but not just business accounts. They can't change the type of account or anything but should be able to get you different phones.
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

Will VZW corporate stores have iPhone 6 in stock on launch day like apple?

Looking to switch my plan to Verizon Edge and I can't do that at apple so I would need to do it at a Verizon Corporate store.

TandE wrote:
We have a corporate and non corporate vz store near us both of which say they will have limited stock on both models 6 and plus, is this true? Also will each store know at any point in time prior to the 19th of the types and quantities they will have available?
Thank You
If they are selling the phones on the 19th, they will have to have them in stock which means the 18th at the latest. Whether or not they will tell you how many phones they have is doubtful.

I found the operating system very confusing and hard to use. No tutorial. Manual and online help were outdated. Tool bars, programs and documents randomly appeared and disappeared. Programs I installed completely disappeared. Anyone else experience this?

I found the operating system very confusing and hard to use. No tutorial. Manual and online help were outdated. Tool bars, programs and documents randomly appeared and disappeared. Programs I installed completely disappeared. Anyone else experience this?

No need to apologize, Jim. I think your rant was justified. For years people have been telling me how easy the Mac was to use. Imagine my frustration when I finally learned from friends and users that it takes weeks or months to make the transition from Windows to Mac.
Still, I agree that I acted to too hastily when I returned my mini-mac to the store only three days after I bought it.
I'm going to try again, this time with an iMac. This time I'll keep it. Since this thread is for the mini-Mac only, I'll probably be starting a new one for the iMac.
Why did I decide to try again? Well, I do like the faster speed and compact hardware of the Macs. I also like the fact that I can install Windows and use that for my programs until I transition completely to Mac, IF I make the complete transition.
Thank you all for your suggestions and advice. I have paid attention to what you said.
Andy

Insurance Confusion and Corporate Stores

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