Passwords Plus (and Palm Store support issue)

Question

I bought a CD of "Passwords Plus" software by DataViz from the Palm Store.  I've been in contact with them and they acknowledge that I purchased it.  I found an email notification of their sending the CD to me with an expected delivery date the first week of September 2008.  I had the software installed on my laptop and had been using it for several weeks.  Although I don't strictly remember, I think it's safe to say that I installed it from that disk.  It wasn't prompting me to register as if it were a trial version.
My laptop came back from the repair shop recently and it was completely "re-imaged" (to my surprise).  I had made a backup of my laptop on an external Maxtor drive before sending the computer off for repair, and I am also a Carbonite on-line backup customer. 
Now, for some reason, I cannot find my "Passwords Plus" CD.  I called the Palm Store because I simply wondered if the Palm Store made downloads of previously purchased products available.  It don't think that was such an outlandish idea, but when I asked Dennis at the Palm Store, he seemed a very terse and intolerant mix of being somehow confused and offended at the whole idea.  He made me feel as though he thought I was a crook or an idiot.
Perhaps the Palm Store doesn't have a download feature--I don't remember--and that's the reason it sounded like an idea from Mars to this guy, but he wasn't very pleasant or reasonable with me.  Maybe he was just having a bad day.  In the end, he said he was sorry.  I forgive him, but does anyone have any ideas of how to get my Password Plus back in functioning mode?  I thought the double backups I did would cover me.
I'm pretty much without passwords and undable to proceed with serveral issues 'til I get this resolved. 
Personal Lesson:  Now I know not to put off immediately adding new key information to a written hardcopy file!! 
Let me know if you have any ideas...
Hansen
Post relates to: Palm TX

Answer 1

Thanks.  That was a very good idea. 
But I try not to bog forums down without trying as many options as I can on my own first and I did, in fact, contact DataViz as one of my options.
They say my "Passwords Plus" is not registered with them.  (Lesson:  the Importance of Registering Immediately).  They say that since I didn't purchase it from them directly and it doesn't show up in their database, they have no way of verifying my purchase or allowing me to download a replacement. 
Let this be a reminder to ME and a lesson to all that it's a good idea to have a HARDCOPY of CURRENT Serial Numbers, Product Key Codes, Usernames and Passwords on hand at all times, AND to be better organized "librarian" of disks so as to avoid situations like this.  I have an email from Palm indicating they sent the disk to me.  I spoke with Palm Store personnel who indicated that they had a record of my purchase (but couldn't seem to conceive of doing anything other than to give me that information).  It may very well be that unless I can find that disk of mine, or a precious piece of paper with a Registration Code on it, I may just have to buy the software again.  I'd much rather have it than not.
The only possible alternative I can think of might be this: someone might know of a way for me to get the program to open like it used to when I'd click on the desktop shortcut.  All I would have to do would be to enter my password and bingo...there was my complete list of passwords.  It's a great little program.  When I look in my backup drive, I see what looks like all the necessary "Passwords Plus."  Why can't I simply click on the application file and have it open without it asking for the registration code?
Feel free to tell me you don't think there is any answer other than to either find the disk or repurchase. 
Hansen
Thanks to all the interested parties who put their minds to the task of helping others!!
By the way:  Bob at Palm Corporate was awesome.  Through him I discovered that I may be able to sync my Palm Treo with my 64-bit Vista laptop by means of Bluetooth.  We'll see, but today I am enjoying the hope much more than the disappointing dead-end of learning that I couldn't sync at all (because of the 64-bit architecture).
Post relates to: Treo 755p (Verizon)