Intellisync error "Duplicate records found"

I am trying to sync my BB 8300 with Outlook 2007. I am using Blackberry Desk Manager 4.2.2.14.
I was able to sync before but now it get this error "Duplicate records found in the device" and it won't sync.
Any ideas to fix this problem?
I tried to un-install and re-install DM.
I also tried to delete Intellisync folder
Thanks!

JJKD wrote:
I am trying to sync my BB 8300 with Outlook 2007. I am using Blackberry Desk Manager 4.2.2.14.
I was able to sync before but now it get this error "Duplicate records found in the device" and it won't sync.
Any ideas to fix this problem?
I tried to un-install and re-install DM.
I also tried to delete Intellisync folder
Thanks!
Hi JJKD;
What is your email application?
Backup your device.
Review the BB KB Here...
There are a couple of approaches to this. If your not needing to complete a two way sync, you can clear the calendar on the BB Handheld by going to BACKUP / ADVANCED and clearing the calendar on right side of the Advanced GUI. Then just try a regular sync.
This can also work by clearing
If you do need to complete a two way sync you can BACKUP the device and clear the Calendar (edit), then RESTORE just the the calendar in BACKUP / ADVANCED by menu'ing the backup you created and complete a restore of the calendar. By backing up and then clearing and then restoring, this will clear any issues with the calendar DB and reindex the data. Then try a regular sync and see if the symptom is taken care of.
Good luck and let us know how your doing...
Message Edited by hmeister on 10-10-2008 09:48 PM
+++++++++++++++++++++++++++++++++++++++++++++++++
If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards
hmeister

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