Intermittent errors when logging to the Workspace - 9.3.1 - SSL Enabled

Hi,
We are on 9.3.1 and everything is SSL enabled except Shared Services.
Several times a day, when users log on to the Workspace, they get an "Invalid username or password" error message. They finally get in after 2 or 3 attempts.
Likewise, occasionally, when opening a Financial Report in the workspace users get "BR - Access is denied". After logging back in a couple of times the problem goes away.
All users are affected but randomly.
I have a feeling it could be related to the SSL congifuration.
Has anyone come across this? we are using an F5 http server.
An Oracle consultant suggested making sure that sticky sessions are enabled but we are not sure how to do that.
BI+ has been configured with Tomcat and IIS.
Thanks for your help.

It depends how you use Weblogic. If it runs as a windows service then I think you should be able to increase the heap size in the Windows registry. Try looking under HKEY_LOCAL_MACHINE -> Software -> Hyperion Solutions -> Hyperion Reports ->HRWebSRV and look for an Xms (Minimum heap size) and Xmx (Max heap size values)
If you start your services via the weblogic console then you will need to log on to the Admin console under the Java section.
The heap size values depend on each environment but as long as you have at least 4GB RAM on your server you should be able to set
-Xms512m
-Xmx1024m
Additionally check your SSL config as this was causing us a lot of problems too.
Hope this helps.
Seb
www.taysols.com.au

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