Internal Error message
I just got new computer with windows 7 and
adobe acrobat will not allow me to open pdf files...please help!!
For Windows 7 you must have version 9.2 or higher.
Similar Messages
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Stop the Internal Error Message in Fireworks CS4 or CS3
About 8 hours ago I ran into what is apparently a fairly
common problem for many people using Fireworks - the error message
that wouldn't allow me to save anything. Luckily, I paid attention
in class long enough to at least know to save my work often, so I
didn't lose much - just a basic wireframe that I threw together in
15 minutes or so. Thankfully, I tried saving when I did or this
would probably be a very tearful night for me. Instead, it's just a
long night. I can deal with that.
But, before I pat my iMac on the top of it's screen and say
"goodnight" I wanted to share with you the secret to "fixing" the
error message. Hopefully this will help those poor souls in the
future who need a little guidance from someone who's been there,
done that, and is too tired to design the t-shirt. This method will
also work on Windows machines.
I'm not saying this is guaranteed to work for you, but I'm
telling you it's worth a shot. It only requires a little of your
time to do and will hopefully be the fix you need. If it's not,
please accept my sincerest understanding of your frustration and
try another method. This fix suggests that you have added, removed,
or relocated fonts on your computer since the last time Fireworks
worked properly, however, even if you haven't done any of those
things I'd still recommend giving this a try. Here's what you do:
1. Open your favorite font manager software. I prefer the
pre-installed Font Book on the Mac, but you can use any font
manager that you want. Some good commercial font management
programs for Mac include, MasterJuggler, Suitcase Fusion, FontAgent
Pro, and Font Explorer X. For Windows you might want to try, Font
Fitting Room, X-Fonter, Suitcase for Windows, OT1 Font Manager by J
M Berthier, MainType, FontExplorer for Windows, Printer’s
Apprentice, FontAgent Pro for Windows, Typograf, or FontExpert.
Those are in no particular order, just in case you were wondering.
2. select all of your installed fonts - including your system
fonts. Run your "validate font" command for the font management
program you're using. Sit back and let it work. I had more than
6,000 fonts on my Mac, so it took a few minutes to run through all
of them.
3. Your font management program should let you know which, if
any, of your fonts are corrupt, duplicates, or otherwise
dead-weight. Chances are there will be a few if you're getting the
internal error message at start-up or save with Fireworks. You need
to delete or at least remove these fonts from the fonts folder. I
had, and I'm ashamed of this, 256 duplicates and 135 dead fonts on
my poor computer. But, in my own defense, I did just reinstall many
of the fonts a few days ago and was planning to gradually work
through them to pull out the dead/unwanted ones. I should have done
that before putting them to disc last time, but no... I wasn't
thinking.
4. once you have the fonts removed/deleted that produced
errors or warnings during the scan with your font management
program you might want to run the scan one more time just to be
sure you got everything out. If everything looks good, you can now
quit/exit the font manager.
5. here's where things will seriously divide for Windows
users and Mac users. Therefore, I'm not going to fully explain
where you need to go or how to get there for this step, but I will
provide the basics. On your computer, you need to find the folders
for fireworks that contain your preferences for the program (hint,
look in the user's appdata folders, which is hidden, for Windows or
the user's Library for Mac). Inside the preferences folder you'll
find a file that houses a list of fonts, probably called fontlist
or something very similar. Delete it. You might also wish to delete
the cache for the program preferences. Those need to be regenerated
in order for this to work.
6. Find your computer's font cache while you're looking
through the massive amounts of folders and delete the file there
too for a little added security that this will work.
7. restart your computer.
8. open Fireworks and create a new file. Save that file to
your computer in whatever format you want.
If the program opened, the file saved, and you didn't receive
that same old error message, congratulations, it worked! You may
have to re-establish your preference settings, but you shouldn't
have any other problems.
That is the best I can do this evening... or morning I
suppose it would be. Best of luck to you!
-Skipdjbroklee wrote:
> i'm on the struggle still, i've done the uninstall
reinstall thing,bought a
> font manager even though i don't go big on fonts,cleared
cahces,did
> regedits,you name it.
> the fight continues.
> as far as support from adobe they pretty much don't care
they got my thousands
> already this quarter.
> i'm thinking about a system restore now, pretty much
lost out on those last
> two days of pay and now that today is about over i have
nothing to lose if i
> can't get it fixed.
> anyone have any ideas out there?
> it's too bad i committed to adobe before accepting these
adobe type jobs.
> worst case i'll do the work on mirage until i can
finally get the quick
> background drop of fireworks again.
> i didn't pay thousands but it has never even hiccupped
no matter scripts or
> tasks i crammed into it.
> this fireworks issue sort of thing is what put me off
adobe in 2000, no
> support for issues,and wonky worksmanship.
>
> anyone have the answer thow it over to me,i could surely
use the catch up on
> getting paid thing right about now.
An update is being made to address some major problems, if
you hold
tight you might find a solution soon.
Dooza
Posting Guidelines
http://www.adobe.com/support/forums/guidelines.html
How To Ask Smart Questions
http://www.catb.org/esr/faqs/smart-questions.html
How To Report A Bug To Adobe
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform -
When I hit the import button for a new project I get an internal error message stating: Could not find namespace: AgCreativeCloudUtils
Can someone help me with this issue please? Tkshttps://forums.adobe.com/search.jspa?q=Could+not+find+namespace%3A+AgCreativeCloudUtils&pl ace=%2Fplaces%2F1383621&depth=…
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Got a new Mac that has Yosemite and am now getting an internal error message
I went from OS X Mavericks on my old MacBook Pro to Yosemite on my new MacBook Pro - and now Presenter Express 10 is not working. I see myself on camera and start recording but when I try to play back I get an "internal error" message. Someone else posted on 2/15 they were getting this message but it doesn't seem like it's the same issue - ? I don't even get a chance to select different views - just the yellow shows up before the error message.
The resolution is on the default of 1440 x 900, which is what Presenter's Help page says it should be at.
I have Presenter Express installed and am not using it via a subscription. I did encounter problems with Photoshop with Yosemite and had to install Java 6 plus completely uninstall and reinstall Photoshop to make it work. Am wondering if I need to uninstall and reinstall Presenter Express?
****EDIT*** If I DO have to uninstall and reinstall - I just went to my account page and although all my software purchases and serial numbers are listed I can't click to download anything. I don't see a page where I can do this for Presenter Express (although there is one for other apps). All I can find is a purchase page with the free trial option.
****EDIT***** Just tried playing back a video that was still in Presenter from before I moved to new my Mac and it won't play. "application encounter an internal error"Thank you for your response Rajeev, yet I have a few concerns about it.
As I said, my screen resolution is what the Presenter Help page says it should be for a MacBook Pro: 1440x900.
1. In addition to the Photoshop problem I had when everything was migrated from my old MacBook Pro running Mavericks to my new one running Yosemite, I also had a problem with Dreamweaver and what was a permissions problem. Is that what is going on here with Presenter 10? Adobe techs refused to talk to me since my versions of both programs were a couple years old.
So I called Apple, as it was clear it was a permissions issue that would not allow me to open up my Dreamweaver files.
To address the permissions problem with Dreamweaver, Apple had me create a new user account with admin rights, and in doing so (although the tech PROMISED it wouldn't happen even though I voiced my concerns about it) ALL my stored passwords were wiped out. They ended up having to give me a big Apple store purchase credit because it took me hours to add all my passwords back in manually - and some I didn't have written down. If I create another new one, I bet the same thing is going to happen.
2. The permissions problem in Dreamweaver was solved by creating a new user account with admin rights. I did not have to do a clean re-install. However, the Photoshop problem required the Java 6 Runtime download from Apple, as well as uninstalling and reinstalling Photoshop. Since I have been in the process of moving and my Creative Suite discs were in a box, I first tried downloading it from Adobe. But when I opened it up and clicked on the install icon, an error message came up that said Apple will not allow downloads to be installed unless they are purchased from the Apple store, or are an from an "approved vendor" (or something like that). I was like, WHAT???? But fortunately I found the box my software was in and reinstalled Photoshop from it.
Naturally my concern is if I download Presenter 10 again (I do not have it on disc) I will get the same Apple error message. I had massive problems with the previous version of Presenter and Adobe techs spent hours and hours with me trying to fix the problem - and actually made some things worse. I finally requested a free copy of Presenter 10 Student edition (I am a full time student) as compensation for all my time, and that is the version I have and is registered with Adobe. -
NOKIA N80 Internal Error Message PLEASE HELP
Does anbody Know why I Get an Internal Error Message When I Send a Multimedia Message.... Everytime I Try to Send a Picture as Multimedia it Says Unable to Send Message and When I Click Details it Says Internal Error....... Please Help
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I thought maybe it was the site itself. Then I tried it with another site and the same problem
well, thanks for that info -- considering this I can´t help suspecting that your ADDT (or Dreamweaver) installation might be broken. For a start I suggest to uninstall/reinstall ADDT first and see if this solves your issues
Cheers,
Günter Schenk
Adobe Community Expert, Dreamweaver -
A get an internal error message when i try to install adobe reader
I get an internal error message when I try to install Adobe reader. I also get error message 1606 could not access net location %APPDATA%\. How can I fix this?
See this article http://support.microsoft.com/kb/886549/ regarding the corrupted %APPDATA% environment variable.
If you require further help, please specify your Windows version. -
I get an Internal Error message when trying to access Hotmail
When I try to access my Hotmail inbox, I get an Internal Error message Reference #3.48406ca.1327362199.109cf5de. I can still get my mail through Internet Explorer. Please, only simple replies, I am a senior and not up with all the technical stuff, thanks
I fixed it myself!
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Internal Error message appears when I try to open Acrobat pro XI
I recently installed Acrobat pro XI on my MacBook Air running mavericks. It installs fine, but when I try to launch it I receive an 'Internal Error occurred' message. How do I resolve this?
I have uninstlled and reinstalled from my disk, and even downloaded and installed from the Adobe site. All versions install OK, but when I try to launch it I receive this very frustrating Internal error message... How do I resolve this?Hi garnetg,
Please check the performance in the root user account and check.
Enabling and using the "root" user in Mac OS X
Regards,
Rave -
'OMF export failed due to internal error' message
Hi,
Has anyone ever got an 'OMF export failed due to internal error' message when trying to export in OMF format?
I get that every time I try to export in that format.
How can I make it work?
Thanks and best,Hello sj holcombe,
And welcome to Apple Discussions!
Have you had a chance to check out this Apple support document directly related to this issue? If not, it is a good place to start.
[iTunes displays a -69 error when syncing iPod|http://support.apple.com/kb/HT1210]
Hope it helps.
B-rock -
I get an "internal error " message with Adobe XI. Please give me instructions in simple terms?
Do you have a copy of the full error mesage that you could post? What operating system are you using? Are you using Acrobat or Reader (there is not program Adobe, it is the company name)? If you are using Reader, you might get better information in the Reader forum.
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Hi ,
I am on EP 6 and ITS 6.20.
I created a project in NDS with an html code having a script written to direct to an ITS login
screen form the html page.I made an iview out of it and attached it to a role.
I also have SSO implemented on the two systems from which the data comes.
I have also given the following parameteres in these systems to enable the SSO : Set the
profile parameter login/password_change_for_SSO to 2.Finally I restarted the r/3 server.
Now on the portal side, when I login with my user and click on the link which points to the above created iview
am getting the following error:
<b>
Fatal Error!
The ITS failed to handle this request
The HTMLBusiness interpreter failed to interpret the template.
The internal error message is:
0x2101: Interpreter: The specified input file does not exist.</b>
Please help.
Regards
PriyankaI am not sure about this error, but can i ask you a question.
Whats that you are trying to accomplish, if you give us the big picture, we could come up with different suggestions
Regards
Raja -
Internal error message 0x2101 in portal
Hi ,
I am on EP 6 and ITS 6.20.
I created a project in NDS with an html code having a script written to direct to an ITS login
screen form the html page.I made an iview out of it and attached it to a role.
I also have SSO implemented on the two systems from which the data comes.
I have also given the following parameteres in these systems to enable the SSO : Set the
profile parameter login/password_change_for_SSO to 2.Finally I restarted the r/3 server.
Now on the portal side, when I login with my user and click on the link which points to the above created iview
am getting the following error:
<b>
Fatal Error!
The ITS failed to handle this request
The HTMLBusiness interpreter failed to interpret the template.
The internal error message is:
0x2101: Interpreter: The specified input file does not exist.</b>
Please help.
Regards
PriyankaHi,
This error comes from the ITS server and not the portal. Please have a look at the logs there in order to find out what the problem is.
Regards
DAgfinn -
Ipod manager internal error message any help
I have just recieve my "repaired" iPOD and I am trying to put all my music back on but it keeps asking for an update, however when I try and update I get the "ipod manager internal error" message
anyone have any clues as to what I do to solve thishi mr colt!
fingers crossed, this document might be useful:
iPod Updater for Windows: "Internal manager error" occurs when restoring or updating iPod
love, b -
Internal Error Message with CS5 Fireworks
Hello,
Experiencing the following problems with CS5 - Fireworks on Win XP Pro box.
1 - When loading application and closing application, an internal error message apppears.
2- Missing certain tool bars and do not have ability add or edit.
Have re-installed the application and cleared some log files in the adobe folder but nothing has worked. Any suggestions would be helpful. Have a feeling it may be related to fonts or preferences but not sure.
Thanks,I you ever find out what cuases this Intranl error occuring please let me know
because I can not use my CS5 fireworks at all. it will not load its keeps responding on
the load with" A Internal Error has a Occured" then all function of the fireworks programs stops and I have to use task mananger to just shut it down.
It was part of the cs5 web premium suite all the other programs works fine, but the fireworks don't load with out errors.
I have uninstalled and reinstalled the programs to no avil and I still keep getting this Internal error message. a few times it even blue screened my computer.
forget about trying to contact adobe support about the problem everytime i call them they either hang up on me pass me to someone else until we are disconnected. there is no content in the suport portal on this issue that i can find,
I tried downloading and updating all my system drivers and everything is up to date.
I am running a win XP Pro media , with a Pen 4 - 2.6 ghz with hyperthreading I have 4 megs of ram and a Nvida Geforece serise 8 - 1 gig graphic card that has open GL and gpu 2.0 so my system should run this programs with easy but it won;t so if anyone has a anwser to this error message please contact me because i would love to use this new version of fireworks. other wises its just taking up space on my hard drive and not doing anything to me good
PLEASE HELP! -
Internal error message from cybertan
When I startup lightroom 5 I get an internal error message from cybertan and it renders lr useless.
Dup post: internal error message from cybertan
Don't double-post, please. -
Just louded new version cat print from quick books internal error message coms up
just louded new version cat print from quick books internal error message coms up
I don't have a link handy, but as far as I know, the Acrobat 9 user guide is available online as a (guess what!) PDF you may download... or is on the disc if you bought physical media
Go to that PDF and search for compatibility
The PDF for version 8 covers setting the options to a previous version on pages 102-103
The words may (or may not) be different for v9
Adobe PDF settings
The Adobe PDF Settings dialog box in Acrobat Distiller contains panels of options that you can select to customize your PDF output.
General panel options
Use this panel to select a version of Acrobat for file compatibility and other file and device settings. (The panel appearance differs in Windows and Mac OS.)
Compatibility Sets the compatibility level of the PDF. Use the most recent version (in this case, version 1.7) to include all the latest features and functionality. If youre creating PDFs that will be distributed widely, choose an earlier level, to ensure that all users can view and print the document.
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