Internal Hard Drive Disk Utility Repair Problem

Hello all! I'm really hoping someone can help me out because I'm in a bit of a panic right now about all of this.
For starters, I have a Mid-2007 20" Intel based iMac.
The other day, I turned on my computer and got a flashing question mark and the computer would not boot. Luckily, I have an external hard drive, so I went through the process of using the Install Discs to use the Hard Drive to start up my computer. Everything worked out and once the computer turned on, I was able to access my Hard Drive and had full access to my files. I powered down my computer as I had to run out the door for school and was planning on backing all of my files up on my external hard drive tonight.
Unfortunately, when I turned on my computer, my internal hard drive had disappeared. I can only start the computer with my external drive plugged in.
I accessed the Disk Utility, and it was the first place I was able to locate my Hard Drive. On the left hand side, underneath the external drive, it simply says "Media". I cannot click on ANY of the options under First Aid and the only thing it seems I can do is Erase the drive.
I would REALLY like to avoid this option, as there are nearly 5 years worth of documents on this computer.
My S.M.A.R.T. Status says Not Supported, and it's saying that the Total Capacity is 0 Bytes.
I suppose I should also mention that with the disc I used I am now running OS X 10.4.11, but previously, I was running 10.5. I can't remember the last decimal place. I don't know why there was a difference, as I used the same disk...
I have NO IDEA where to go from this point besides taking it somewhere to see if my files can be recovered.
Can anyone help me out here?
If you need any more details about my computer/the actions I took, just let me know.
Thanks so much!!

If you cannot access the internal HD then it may have crashed, I am getting you may not have been backing up either so if it has crashed and you don't have a backup then your data is probably gone. If you can get the internal HD to show up again before you do ANYTHING else back it up using Time Machine (assuming you use 10.5.x or above) or create a clone on an external HD using either SuperDuper or Carbon Copy Cloner.
My recommendation at this point is to take the machine into and an Apple Store or AASP to have it looked at.

Similar Messages

Hard Drives - Disk Utility

Hi, I have 2 internal hard drives installed in my G5.
In Disk Utility, under S.M.A.R.T. status, they both say Verified. However, when I go to my System Profiler, click on Serial-ATA, and then click on one of the drives, my second one says "Not Supported" under S.M.A.R.T. status. The other one says Verified, just like it does in Disk Utility. I verified the disk in disk utility and it said everything was fine. I'm almost positive that yesterday it was vice versa (In Disk Utility, the one drive said "Not Supported" but they both said "Verified" in System Profiler). I've never had a problem with either drive, but I just happened to be checking the S.M.A.R.T. status. Is this something to be concerned about? Thanks

Update: That one drive is constantly changing from Not Supported to Verified. Depending on when I check it, it says something different. Do you think it could be that it says "Not supported" when the disk is being put to sleep? I have the option to sleep hard disks when possible. I turned off that option and am going to see if that changes anything. Anyone have any idea what's going on? Do I need to be concerned? Thanks

Internal Hard Drives Disappeared, Finder Memory Problem

Hello Helpful Folks,
I recently installed an addional internal Hard Drive, and an additional 1GB SDRAM. This worked great for a day, but the next morning, after powering up, system was extremely sluggish, and after much deadline-induced impatient problem solving, has gone from bad to worse (system refuses to acknowledge existence of internal Hard Drives). I apologize in advance for the length of this post, but as
the devil is in the details, I figure too much info is better than not enough.
Following is a breakdown of my system: AS IT LAST WORKED; RECENT UPGRADES; and MY LAME ATTEMPTS AT PROBLEM SOLVING THAT HAVE MADE THINGS WORSE. Please don't interpret my all caps as shouting, just trying to organize this post for better clarity.
System is dedicated to Video Editing with FCP 3, running under OS 9.2.2. System is "off the Grid", i.e. no network, no internet, no printer, no gaming devices. System was purchased new in July 2001, by a friend. At one point I know this system had an Airport card, which was removed prior to my purchase in 2003. I can't remember what else it may have had installed in its history, but here's what it has now:
SYSTEM AS IT LAST WORKED:
**bold items are upgrades Original Owner or I installed with no apparent problems**
Power Mac G4 "Quicksilver" 2001
867 PowerPC G4, 256 L2, 2MB L3
-1 Stick "ValueRAM - KVR 133 x 64 C3/512" in PC 133 DIMM slot **
- "Virtual Memory" was turned off years ago due to conflict with FCP 3
-2 empty DIMM slots
-1 60 GB internal HD (Maxtor Ultra ATA/100), 1 partition, formatted HFS+, jumpered as "Master" on Internal ATA 2 ID=0 (which as I understand it is ATA/66 speed)
-1 Pioneer "Superdrive" DVD-R/W/CD-R/W on Internal ATA 0 ID=0
-NVIDIA GeForce2 MX with 32MB SDRAM in AGP Slot, feeding a 17" Apple Studio Display.
-PCI Display Card "formacGA7" - not attached to any external device, not sure what its intended purpose is.**
-3 Empty PCI Slots
-OEM Keyboard attached to Monitor's rear USB port.
-Microsoft 3 Button Wheel mouse with "IntelliEye" (wheel is 3rd Button) connected to Keyboard USB port (right side).**
-2 OEM FireWire (400) ports
-2 OEM USB (1) ports
Peripherals that have worked in various configurations with this system over the past 3 years:
-3 OWC Mercury Elite ("Oxford Chipset") Externally powered, External FireWire(400) 200GB Hard Drives, 1 partition each, formatted HFS+, daisy-chained to either of the FireWire ports.
-1 Canon GL1 MiniDV camera, attached either to the other FireWire port, or to the last drive in the chain, depending on my urgency/laziness factor. BTW, FCP 3 has worked flawlessly controlling this Cam for logging and Batch Capturing.
Applications on System Hard Drive that I have OEM CDs for:
-OS 9.2 - (I think I remember that OS X was removed from system due to conflicts shortly after original purchase)
-FCP 3
-DiskWarrior (version unknown, purchased from Alsoft in 2003)
-OWC Intech Hard Disk SpeedTools ver 3.5
Other CDs I have:
OEM CDs for Power Mac G4:
-Software Install, OS 9.2, CD vers 1
-Software Install, OS 10.0.4, CD vers 1
-Software Restore, OS 9.2 & 10.0.4 CDs vers 1, Discs 1-4 of 4.
-OEM Apple Hardware Test; Power Mac G4, SW vers 1.2.1
Applications on system Hard Drive that I don't have CDs for, that I rarely use, but I'd like to keep:
-After Effects 5.0
-QuickTime Player 6.0.2
-Toast Audio Extractor 1.1
-Toast Titanium 5.0.2
Applications on system Hard Drive I use if my wife is busy on our Windows XP machine:
-Photshop 6.0
-Microsoft Word & Excel
# of other Applications on System Hard Drive I either don't use or may be integral to the system: 260
# of Control Panels:
-Enabled: 34
-Disabled: 0
# of Extensions:
-Enabled: 174
-Disabled: 0
note: a number of the applications and extensions are for AOL, Quickbooks, Microsoft Money and the like, as well as other things I don't use (Airport, USB printers, Networking, etc.)
Smart things I did:
-Regularly made backup copies of my FCP projects to the external drives.
-Bought a copy of MacDrive so I can see what's on my External Drives on the XP machine.
-Printed out System Profile before I installed upgrades.
-Thoroughly searched this discussion board for and gathered as much info as I could before upgrading.
Dumb things I did:
-Made a copy, but not a clone, of my System Folder to one of the external drives when I first got it.
-Didn't keep any sort of separate log of what's on the External Drives.
-Never ran any sort of Disk Maintenance, even after one of the Externals crashed (DiskWarrior saved my butt on that).
-Ignored some of the advice on this discussion board.
Really dumb thing I did without even realizing it:
Captured all media for a rush job onto my internal system Hard Drive, as well as storing and using massive jpgs for the same job on that same drive...
Which led to painfully slow rendering times, and crashes caused by "Error: Out of Memory", which I interpreted as "Must buy more memory" and not "must make sure I'm not trying to edit media stored on system drive, especially with massive jpgs that I should reduce"
RECENT UPGRADES:
Here's what I did, and how I did it:
Turned off system, disconnected all External FireWire Devices, disconnected Monitor, opened case, touched various metal parts of case and power supply to discharge any Static, unplugged power cable.
-Installed 2 512MB sticks of "Lifetime" PC 133 SDRAM; total System RAM is now 1.5GB, all 3 DIMM slots now occupied.
-Installed 1 Maxtor "DiamondMax" Ultra ATA/133 100GB Hard Drive (8 MB buffer) as "Slave" (no jumper) in top of U-Carrier above System Hard Drive; attached to middle of original Apple ribbon cable, attached available power plug.
Taped spare jumper to inside of empty drive bay, noting origin and date. Did NOT push PMU button. Carefully closed case. Reconnected Monitor, did NOT reconnect any FireWire devices. Powered System on, but did NOT perform PRAM reset.
I don't remember the exact order of what happened next, but I think: System booted up normally, a window popped up saying a new drive had been found, would I like to intitialize it?, which I did as Mac OS extended, and then named. If I was instructed to restart, I did so, otherwise did not. Clicked on "about this Mac" and saw that it now showed 1.5GB RAM. I then went about moving Media/Render files off the System drive (and one of the Externals) onto the Internal Drive, with a combination of FCP's Media Manager, and dragging from the Finder. After files had copied, dragged Media/Render files from System Drive to Trash. Opened FCP project, had FCP re-link to new locations of missing files. Saved, closed, and re-opened project, set Capture/Scratch disc to new internal Drive. At some point I changed FCP's Memory Allocation from whatever it was to 512000KB Minimum, and 900000KB Prefered (and I hope I got all those zeroes right). Did NOT restart after changing Memory Allocation, unless a window popped up instructing me to do so, in which case I did. Re-opened my project, rendered a few thing at a noticeably increased speed, saved everything, emptied the Trash, shut everything down, and called it a night as it was 4:30 am.
A few hours later, I plugged the MiniDV and an External Drive into the FW ports and powered up the System. It was behaving extremely sluggishly. I would click on something, the pointer would turn into a wristwatch (sometimes with the minute-hand moving, sometimes not) and like an actual minute later, what I'd clicked on would open. All three drives were on the desktop, still had their files, and "About this Mac" still showed 1.5GB total Memory. So I powered down, disconnected the FW devices, waited a bit, and powered back up. Same sluggish response. I tried to open my FCP project file, and instead got a Window that said something to the effect of "The Application associated with this document could not be found". I think I tried to open FCP from the Applications folder on the System Drive and got the same message (I'd only had 3 hours sleep, no coffee, my client had died, and his family was coming for whatever I had in a few hours).
LAME ATTEMPTS AT PROBLEM SOLVING THAT HAVE MADE THINGS WORSE
Panic had set in, which never solves anything, so I don't remember what order I performed which tasks, between searching for clues in this forum, and convincing myself that that would be faster than trying to compose a question, waiting for a response, etc.
The first two things I did, and I can't remember which I did first (both from Keyboard Commands during Restart):
Rebuild Desktop
PRAM Reset
Neither of those solved the problem, so I continued.
I tried restarting without extensions.
I would get errors that said something like "Not Enough Memory to Open Finder".
I tried booting from Disc 1 of the Software Restore Disk, which only wanted to destroy my data.
I tried booting from the OS 10 disk, with the same result.
I was finally able to boot from the OS 9.2 Software Install Disk, and actually saw both internal drives on the desktop, and the 1.5GB RAM in About this Mac. I tried to allocate more memory to Finder, but was informed that "Cannot Perform Requested Operation. This operation requires versions above 8.0".
I think at this point I decided that I must have too many extensions, and started disabling ones I thought irrelevent to my cause (mostly anything that said "AOL", "Airport", "Ethernet", "Printer", "Modem", "Speakable", and a couple things called "Open TPT".
It gets worse. Then I decided to turn off some "unnecessary" things via the control panels, but somehow managed to disable the control panels themselves: AppleTalk, DialAssist, File Sharing, Modem, Mouse (as I saw that Microsoft Mouse was among the others), Remote Access, Speech, USB Printer Sharing, and possibly TCP/IP.
That certainly didn't help anything (though upon restarting from the OS 9.2 Disc I was able to see the extensions and control panels in their respective "Disabled" folders in the System Folder). But I still wasn't able to get more Memory to Finder.
So, I decided a few more PRAM resets might help, which succeeded in making both Internal Hard Drives disappear. I tried booting up from the DiskWarrior disc, but even the Mighty DiskWarrior couldn't find the drives. I performed the longer, in depth version of the Apple Hardware Tools tests, which reported that everything's fine (including the new RAM), but made no mention of the Hard Drives at all. The deadline having long passed, I shut the system down. I read through more posts and tech articles, etc.
I searched my External drives with MacDrive on my XP, and found the drive that has the copy of my System Folder (which shows all extensions and control panels as enabled); not sure if the Quicksilver will boot from that, I don't know what the Keyboard command for booting from a FireWire drive is (if there is one) and the drive itself only has 900MB of free space.
I can't find any reference to Internal ATA drives anywhere in the MacDrive documentation; if it was possible I'd put them into the XP, get the files off the Mac drives, reformat them and install OS9 from the Discs.
This is where I am now:
The Quick Silver is still powered down. I removed the Microsft mouse and replaced it with the OEM Apple mouse. I opened the case, and removed the PRAM/Backup battery (manufacture date: July 2001). Couldn't find my voltmeter, so took the bat to Radio Shack and bought a new one. Had the Radio Shack guy test the old one: it showed 3.69 volts still. Have not installed the new battery yet. The case is still open, waiting for any advice any of you might have to offer.
Thank you all so much for your patience in perusing and pursuing this.
Sincerely,
Patterson
Power Mac G4 Quicksilver 867 Mac OS 9.2.x 17" Studio Display, 512MB RAM

Thank you Rodney and John,
The jumpers are correct for both Maxtor Drives.
Rodney, you are correct in that the initial problem (slow rendering/"out of Memory" crashes) was caused by my not realizing I'd stupidly captured several GBs of media to my system drive, and not checking which drives those files were on (as I'd assumed I'd put them on one of my external media drives) once that problem presented itself.
Before I'd determined what I'd done, I bought the extra RAM. After I'd found the media files on the System Drive, and saw that my dedicated media drives were too full to easily move them, I decided to buy an additional Internal drive so that I could:
-Move the Media onto it relatively quickly and finish my urgent project.
-Juggle all my media into a more organized fashion for archiving (as most of my projects are on-going long-term affairs)
-Wipe it, Partition it, and clone my System Drive onto it, as a spare bootable drive in case my OEM System Drive failed.
Copying the Media files onto the New Drive and moving the System Drive's Media files into the Trash worked great: huge improvement in Rendering, etc.
Before shutting down for the night I Emptied the Trash, and was pleased with the amount of space I'd freed up on the System Drive.
My guess is that the System Drive was terribly fragmented, having been subjected to intense use over the past 5 years without any sort of Drive Maintainence, and deleting that massive amount from it in one shot caused my extreme system sluggishness upon Startup the next day.
My subsequent lame attempts to solve the sluggishnes ultimately resulted in my losing access to both drives.
Today, I replaced the Backup Battery, pushed the PMU, re-attached the AC, and Powered Up with the case open as per your suggestion.
It was trying for a few minutes (the gray screen went black at one point, and then returned to gray) before presenting me with the flashing question mark.
There was, however, a quiet but distinct "buzzing" sound that would alternate: 1 sec "buzz", one second silence, one second "buzz", one second silence, etc. coming from the drives, even after the "?" appeared.
I powered down, removed the Ribbon and Power Cables from the new "Slave" drive, and powered up again, with the exact same results.
I powered down, removed the Ribbon and Power cables from the original "Master" drive, reinstalled the Jumper on the New Drive as "Master", plugged the End of the Ribbon and the Power cables into the New "Master" drive and powered up. The screen went to the "?" within 20 seconds instead of 4+ minutes, and no more "buzzing".
I put the Apple Hardware Tools Disk in, ran the "long" test, and everything came out fine.
I have to abandon this for now, but thanks again for your previous advice, and any more you may have!
Cheers,
Patterson

Time Machine External Hard Drive Disk Check/Repair

Howdy
I have a 24" iMac using Time Machine for a backup. The external drive that Time Machine writes to is a 500 GB FW400 hard drive. I am occasionally getting an error message stating that Time Machine was unable to complete a back up to a write error.
Could someone please explain to me in some detail how to run a disk check on this external drive to look for any hardware errors? Also, if necessary how would I perform a disk repair on this external drive?
Then one more question. Is there a way to delete just the Oldest roughly 50% of the backup files that
Time machine has stored on the external drive, so as to clear up disk space by removing files that I no longer would have use for?
Thank you!
DaveW

You need to locate the files you wish to delete then use the tool drop down menu to delete them.
A TM backup is a specific hierarchy of files arranged on the backup drive. You cannot simply comb through the backup archive and selectively delete data from the backup. Doing so would only result ultimately in a messed up backup or having the files replaced during TM's next backup since you did not delete the same files from you hard drive.
If your backup drive is having write error problems, deleting files from the backup drive isn't going to solve them. Repairing the hard drive may fix the problem depending on the cause. Since you did not post any console messages from the TM backup that reported the error, there's no way to determine the possible cause other than a disk error. Repairing the drive should be your first effort. Examining the console log entries may provide additional information if repairing the drive isn't able to fix the problem.
As you should know TM will automatically expunge old files if it requires additional space for a backup. See the following:
About TM "Backup Drive is Full" Alert
TM only deletes older files if they have been deleted from the source and when TM needs space on the backup drive for a new incremental backup. Data are deleted to make space for a new backup, but if TM is unable to delete enough files to free up space for the new backup, then you will get a disk full error. Normal thinning during a backup occurs during TM's periodic weekly and monthly consolidation backups. Note, that on a TC the sparsebundle grows in size as needed, but doesn't shrink. Thus, from your view of the TC it appears that no space has been freed, although there may be space in the sparsebundle.
Once TM has found it cannot free up enough space for a new backup it reports the disk is full. You can either erase the backup drive and start your backups anew or replace the drive with a larger drive.
It's quite easy to run out of backup space. A TM backup drive should be at least twice the capacity of the drive(s) backed up.

External Hard Drive Disk Utility Can't Repair the Disk

Hi,
I have a Seagate 1 TB Backup Plus Drive which was working perfectly fine until I plugged it into a USB hub. It detected it while in the hub and I was able to get files off of it, but when I ejected it from the hub and put it back into the USB slot on the computer it was not detected by finder. It shows up in the disk utility and I clicked verify and repair and it says:
Verify and Repair volume “Seagate Backup Plus Drive”
Checking file system
Volume repair complete.
Updating boot support partitions for the volume as required.
Disk Utility can’t repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files.
Is there any way to get this to work properly again? Or if not is there a way for me to recover my files on the external hard drive?
Thanks
I have a Macbook PRO late 2011 running OS X Mavericks.

Use a more powerful utility such as DiskWarrior, or a product such as those listed here.
(108710)

Fix my hard drive - Disk Utility won't repair

I have a powerbook g4 1.5 17" 1.5 gig ram
it has annnn 80gig hard drive
it's only about a year or 2 old
now recently i've been having hard drive trouble
when i play movies off the hard drive they kinda freeze up and stuff, not cos of the file but the hard drive it's like they're copied onto a bad sector or something.
i have files such as pictures and movies that i try to move or copy but they wont let me, or they get half way and cant copy the rest....
oh i was using bit-torrent to download some big files and it kept stuffing up with a hard drive read/write error
now the 1.7 gig i just downloaded wont open or copy to somewhere else to open it
and thats not good
so i've tried Disk Utility and got it to Verify the hard drive and it recognises some errors and stops scanning and says you need to fix it
i think one of them is a checksum/table error or something or.... i will have to get the exact error message off it later. but it tells me to fix it but i can't press the 'repair' button cos it's not available to be clicked! so that's a bugger
is there another program i can get off version tracker to help fix this or something else i can do? any way to try and recover that huge file too?
let me know what you think and i'll give u any more info that you need cos i definately dont wanna replace the hard drive!

is that just the 2 dvd set that came with the computer?
it's like a system restore disc or something
i dont have an actual OSX disc cos it came with OSX 10.4 loaded
i'm worried that my dvd restore discs will have 10.3 on them and it wont be compatible.. although i'm not sure, does anyone know what it originally shipped with?
apple-history doesn't seem to know
and the other thing
IF i do need a new hard drive what size can i upgrade to? it's 80gig now, i know they went up to 100gig at the time but can i put anything bigger in it or will it crack it?
and what kind of hard drive do i need, i'll probly buy one off ebay - so some kind of bits that help me identify it would help heaps
THEN should i pay for someone to repair it and put it in or open her up and do it myself? i'm not worried about the changing it over part it's more how do i then format it and get it ready to go into the computer
any help will be deemed HELPFUL
thanks heaps

Unable to write to External Hard Drive, Disk Utility options don't work.

I am a recent new user of Apple Mac from when I bought this Macbook Air 3 months ago.
Nice machine, but difficult to get the hang of.
Specific problem I'd like help with please is to enable me to write to my Samsung S2 Portable Hard Drive (500GB)
I can see it and read files, but can't save to the EHD.
In Disk Utility, all options to verify and repair the EHD are greyed out. So, most of the friendly suggestions on other threads don't help me.
I don't know how big the hard drive is on my Macbook (nor how to find out), or how much remaining space there is, but there is over 400GB of data on the EHD.
The EHD is in NTFS format, all data on it was from Windows computers. There isn't space on my Windows laptop for all this data.
I don't have another EHD, so have nowhere to move the data to if I have to reformat the EHD.
On another thread I saw a suggestion to uninstall something or other before reformatting the EHD, but I don't even know how to uninstall programs on a Macbook.
I don't know why Apple have to spoil such a great machine by making it so difficult for non-afficionados to use (sorry, frustrated).
I say "great" because it's so light it makes work much easier. I can carry it around all day with little effort and don't have to take the charger to work.
Any help anyone could offer with the EHD will be appreciated.
Thanks...........

Hi Limnos,
Yes, I'm new to Mac, having bought this Macbook 3 months ago after years of Windows (as stated in my original post).
I still have a Windows laptop and all my work colleagues currently use Windows, so I need compatibility with both.
Paragon sounds like a good option, and I don't mind a bit of cost if it sorts the problem.
Hopefully I'll get feedback from someone who has used Paragon and can report how effective it is and whether or not there are any problems asociated with it.
Good tip thanks about the Disk Utility, I'll look into that.
Thanks........

Disk Utility repair problem

I am running Yosemite on an mid-2011 iMac. I ran the Disk Utility and got this message after running Verify:
<< Error: This disk needs to be repaired using the Recovery HD. Restart your computer, holding down the Command key and the R key until you see the Apple logo. When the OS X Utilities window appears, choose Disk Utility. >>
I followed the instructions, but when the Utilities window appeared, I was unable to start the Disk Utility from the menu. There was a dialog saying that OS X had not been successfully installed.
What could be causing this problem?

The startup drive may be failing, or there is some other internal hardware fault.
Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.

Disk utility/repair problem - can't verify disk

i am trying to run disk utility to clean up my hard drive. i was able to verify and repair permissions without a problem. i have run into 2 problems with disk repair:
1 - i can't complete the verify disk portion. i get this error message, "Error: The underlying task reported failure on exit." the next line in the box reads, "1 HFS volume checked - Volume needs repair." this leads to the next problem ...
2 - the repair disk button is nonoperable (doesn't light up) so there is nothing to push for the repair.
i could use any help you can offer. screen shots are available upon request.
thanks,
j

Hi Dr,g
The startup drive can only be repaired from another drive. You cannot repair the boot drive from your HD (which is your boot drive). You have to boot from the install disk.
To do this: Insert the Install Disk 1 into the drive and then select Restart; when you hear the chime hold down C key until the apple logo appears.
This will take you to the installation software, but you do not want to install.
Select your language, then go up to the top menu bar to Utilities and navigate to the Disk Utilities application.
Select the start up drive, then follow the instructions in the First Aid pane where you can click on Repair Disk.
If it finds errors, repeat the process until it reports no errors.
After these repairs, quit the application, and restart normally.
Once restarted normally run Repair Permissions. from the Disk Utility application found on your hard drive in Application/Utilities.
regards roam

Finder will not detect hard drive; disk utility will

Finder will not detect my hard drive. Disk utility will, however, it will not eject the harddrive from the computer. Any help?
I have a lot of files on it, so I would not be happy if they cannot be retrieved. It has been working for the past 2(?) years without much issue.

SilverSkyRat wrote:
Have you checked the manufacturer's web site for any firmware updates for the drive?
In Disk Utility, select the drive and click Repair Disk. If any errors are displayed, rerun Repair Disk until no errors occur.
You can't run repair disk while booted from the disk to be repaired.
Boot from Recovery, then run Repair Disk.

Reformatting External Hard drive: Disk Utility crashes near the end

I recently updated to Leopard and emptied off my external hard drive and then wanted to (zero out data &) reformat it and start fresh so as to use it with the new Time Machine feature.
However, near the end of reformatting it with Disk Utility the progress just stopped and after giving it some time I did a force quit and sure enough it came to light that it had crashed. Since then I've tried again several times to the same result. I even tried doing it of the Disk Utility on the install CD and it crashed with one minute left!!
Any help or advise would be greatly appreciated!

Use a more powerful utility such as DiskWarrior, or a product such as those listed here.
(108710)

Repairing internal hard drive from disk utility

Hey folks,
I need to do a repair of my internal hard drive on my PB. I understand that in order to do this, you need to boot from another disk. I cloned my hard drive using CCC to an external firewire hard drive so I can boot from the external.
So I shut down and rebooted while holding the option key but the external hard drive did not appear as a choice for which to boot. So I booted with the internal and went to the Start Up Disk icon in System Preferences. There, the external appeared so I told it to restart using it.
After restart I went to the Disk Utility to repair the internal but when I did, the "repair" button would not illuminate. I'm pretty sure I'm running off the external because when I use spotlight, it searches the external and not the internal.
Any ideas?
(I'm trying to boot off an external because I cannot find my OS X disc referenced here: http://discussions.apple.com/thread.jspa?messageID=6642196#6642196)

If the "repair" button does is not selectable, maybe you indeed restarted using the same INTERNAL drive by mistake? Also, it could be that your INTERNAL hard drive is beyond repair, as which happened to my PowerMac's a few weeks ago and I--which I just mentioned on another forum--had to buy Data Rescue II to salvage my data because the only solution was to reformat the drive. It was beyond repair.
I don't know if this helps, but which did you select? The disk itself? (first in the hierarchy) or the volume (second in the hierarchy... list). Sometimes that matters. But I couldn't tell you since I can't see your screen and don't know your exact issue unless I saw it or was able to test it out.
The other thing could be, are you selecting the EXTERNAL by mistake on the list of drives on the left? You can't repair the disk/volume that you are booted up from, why you would need your software discs / restore discs to do that. But since you are doing it the "workaround" way, which should work, that is my guess.
Message was edited by: Pismo 900
Just a suggestion, why not just erase and reformat the damaged drive, and then once that's over, do a "Restore" from Disk Utility, choosing your external as the SOURCE and the internal that's been reformatted, as the DESTINATION.

Internal hard drive/repair: SMART status; Disk Utility, Tech Tool & More

machine: 12" PowerBook 1.5 GHz PowerPC G4 (Aluminium) with 80GB internal HD
internal hard drive (original): Hitachi Travelstar 5K100 series HTS541080G9AT00
hard drive firmware: MB4AA5AJ
ATA version: 6
ATA standard: ATA/ATAPI-6 T13 1410D revision 3a
I have monitored the SMART status etc. of my internal drive with smartmontools for some time. Occasionally, I would see an error or a failed self-test but later testing always succeeded and things did not seem to be problematic.
At the beginning of this week, I started to see a lot of failed self-tests (though some still passed), a rising number of bad ("pending") sectors and reallocation attempts (though no reallocated sectors) and various other errors. The computer seemed to have trouble reading from the disk at times and Carbon Copy Cloner reported two I/O errors when cloning (a later clone succeeded). fsck showed errors although running fsck -fy repeatedly seemed to resolve them.
The Apple hardware tests initially reported an error (2STF/8/3:ATA-100 ata-6-Master) but I hadn't realised I should disconnect peripherals before running it so I did that and repeated the test which found no issues. I ran the extended test a total of three times with no errors.
As I continued to have problems, I booted from my clone and had Disk Utility wipe the drive by writing zeros to it. (I thought trying to get it to write everywhere would either finish the drive off or force it to reallocate the bad blocks. As I understand it, in normal use, the drive won't reallocate the blocks unless it can recover the data in the hopes of reading it at a later time.)
I then continued monitoring the disk using smartmontools. At this point, short self-tests succeed but extended self-tests "disappear". They don't fail, they simply vanish. They begin and smartctl shows the test in progress but then no error or result is logged - it is as if the test was never run. The first time I did this, I got an error saying the SMART attributes could not be read but subsequent tests do not trigger even an error. Short self-tests continue to pass.
There are now (according to SMART) zero bad ("pending") sectors but zero reallocated sectors, which seems odd. The raw read error rate fluctuates (zero one minute, many thousands a while later) although I am not sure it did not do this before.
Disk Utility claims the disk does not support SMART status even though smartctl clearly shows it does. Disk Utility claims the volume is "OK".
I ran Tech Tool Deluxe 3.04 from CD and 3.1.1 from my clone. In both cases, I ran all available tests on the drive. No problems were found.
I am seeing some problems even while booted from my clone - yesterday, the system froze completely and I had to force a shut-down by switching off the power (fsck then found a minor error but repaired it). Just before this happened, I was unable to mount a disk image and was trying to rectify the situation when the system froze. It is possible that the errors fsck corrected were implicated in the freeze, rather than caused by it, since Disk Utility found and repaired similar errors for the other two clones I have (on different partitions of my external drive - yes, I know this is sub-optimal).
Here is some current output from smartmontools:
---output: smartctl -q noserial -a disk0---
smartctl version 5.38 [powerpc-apple-darwin8.11.0] Copyright (C) 2002-8 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
=== START OF INFORMATION SECTION ===
Model Family: Hitachi Travelstar 5K100 series
Device Model: Hitachi HTS541080G9AT00
Firmware Version: MB4AA5AJ
User Capacity: 80,026,361,856 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 6
ATA Standard is: ATA/ATAPI-6 T13 1410D revision 3a
Local Time is: Sat Jul 3 20:28:52 2010 BST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 645) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 55) minutes.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 RawRead_ErrorRate 0x000b 100 100 062 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 040 Pre-fail Offline - 0
3 SpinUpTime 0x0007 142 142 033 Pre-fail Always - 2
4 StartStopCount 0x0012 097 097 000 Old_age Always - 5793
5 ReallocatedSectorCt 0x0033 100 100 005 Pre-fail Always - 0
7 SeekErrorRate 0x000b 100 100 067 Pre-fail Always - 0
8 SeekTimePerformance 0x0005 100 100 040 Pre-fail Offline - 0
9 PowerOnHours 0x0012 039 039 000 Old_age Always - 26720
10 SpinRetryCount 0x0013 100 100 060 Pre-fail Always - 0
12 PowerCycleCount 0x0032 098 098 000 Old_age Always - 4168
191 G-SenseErrorRate 0x000a 100 100 000 Old_age Always - 0
192 Power-OffRetractCount 0x0032 100 100 000 Old_age Always - 201877487644
193 LoadCycleCount 0x0012 001 001 000 Old_age Always - 2209599
194 Temperature_Celsius 0x0002 141 141 000 Old_age Always - 39 (Lifetime Min/Max 16/46)
196 ReallocatedEventCount 0x0032 100 100 000 Old_age Always - 194
197 CurrentPendingSector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMACRC_ErrorCount 0x000a 200 200 000 Old_age Always - 0
SMART Error Log Version: 1
ATA Error Count: 2138 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
PoweredUpTime is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 2138 occurred at disk power-on lifetime: 26716 hours (1113 days + 4 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
10 51 00 09 4f c2 a0 Error: IDNF
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
b0 d6 01 09 4f c2 a0 00 08:30:04.500 SMART WRITE LOG
b0 d5 01 09 4f c2 a0 00 08:30:04.300 SMART READ LOG
b0 d1 00 00 4f c2 a0 00 08:30:04.000 SMART READ ATTRIBUTE THRESHOLDS [OBS-4]
b0 d0 00 00 4f c2 a0 00 08:30:04.000 SMART READ DATA
b0 da 00 00 4f c2 a0 00 08:30:04.000 SMART RETURN STATUS
Error 2137 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 28 18 95 98 e4 Error: UNC 40 sectors at LBA = 0x04989518 = 77108504
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
25 00 80 c0 94 98 e0 00 1d+01:30:37.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:30.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:22.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
Error 2136 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 21 1f 95 98 e4 Error: UNC 33 sectors at LBA = 0x0498951f = 77108511
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
25 00 80 c0 94 98 e0 00 1d+01:30:30.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:22.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
25 00 80 c0 93 98 e0 00 1d+01:30:14.100 READ DMA EXT
Error 2135 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 22 1e 95 98 e4 Error: UNC 34 sectors at LBA = 0x0498951e = 77108510
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
25 00 80 c0 94 98 e0 00 1d+01:30:22.600 READ DMA EXT
25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
25 00 80 c0 93 98 e0 00 1d+01:30:14.100 READ DMA EXT
25 00 80 40 93 98 e0 00 1d+01:30:13.500 READ DMA EXT
Error 2134 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 28 18 95 98 e4 Error: UNC 40 sectors at LBA = 0x04989518 = 77108504
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
25 00 80 c0 93 98 e0 00 1d+01:30:14.100 READ DMA EXT
25 00 80 40 93 98 e0 00 1d+01:30:13.500 READ DMA EXT
25 00 80 c0 92 98 e0 00 1d+01:30:12.100 READ DMA EXT
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBAof_firsterror
# 1 Short offline Completed without error 00% 26717 -
# 2 Short offline Completed without error 00% 26717 -
# 3 Short offline Completed without error 00% 26717 -
# 4 Short offline Completed without error 00% 26717 -
# 5 Short offline Completed without error 00% 26716 -
# 6 Short offline Completed without error 00% 26715 -
# 7 Short offline Completed without error 00% 26714 -
# 8 Short offline Completed without error 00% 26697 -
# 9 Extended offline Completed: read failure 10% 26692 75071682
#10 Short offline Completed without error 00% 26687 -
#11 Extended offline Completed: read failure 10% 26676 77108511
#12 Short offline Completed: read failure 40% 26663 296917
#13 Short offline Completed without error 00% 26657 -
#14 Short offline Completed: read failure 10% 26646 296918
#15 Short offline Completed: read failure 70% 26645 296905
#16 Short offline Completed: read failure 10% 26644 296910
#17 Short offline Completed: read failure 10% 26644 296910
#18 Short offline Completed: read failure 40% 26643 296916
#19 Short offline Completed: read failure 20% 26643 296909
#20 Extended offline Completed without error 00% 26620 -
#21 Short offline Completed without error 00% 26618 -
Warning! SMART Selective Self-Test Log Structure error: invalid SMART checksum.
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENTTESTSTATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
---end output---
Self-tests 1-8 were all run after I erased the disk. The others were run before I did so. Not listed are the extended self-tests I've started since erasing which, as I say, have simply disappeared.
The checksum error regarding the log is normal for this disk. At least, I've got that error ever since I started using smartmontools for monitoring so I assume it is normal. (I installed this version of the software in about April 2008 and have used it since.) Also, starting offline testing has never succeeded on this disk (I think I checked into this at the time but can't quite remember - this is not new, anyway).
Questions
how should I interpret all this? (Why does Disk Utility say SMART is not supported while smartctl clearly shows it is at the same time? Why do the extended tests simply vanish? Is the drive definitely dying?) I do not want to replace the disk unless I absolutely have to because I understand that replacing disks in 12" PBs is no small matter and cost is an issue. I do not want to replace the machine unless I have to because cost is an issue and, also, I really like this computer and have no idea what I would want in its place, even if expense were no obstacle.
if it isn't clear whether the drive is dying or not, is there some further strategy I can use to establish this?
if the drive is dying, is a machine of this age worth repairing and, if it is, under what circumstances is it worth doing so? For example, it might be worth doing if you can do the job yourself, but that might be quite impractical for non-expert (not to mention, inexpert) users.
if there is a hardware problem (which I obviously think is very, very probable at this point), is it definitely a dying hard drive? (I've seen people write ominous things about disk controllers etc. which I gather are more serious - or less repairable - than a "mere" dying disk.)
what questions should I be asking you and what are the answers to those questions?!
Many thanks for your patience in reading this far.
- cfr

The 12" PB internals are a bit more complex, for PB's. If you don't want to replace the hard drive yourself or pay someone to install it, you could always get an external firewire hard drive, and use it to boot from and for general usage. Would have to be firewire, since the PB won't book from a USB device. One example of what you could get is a 160GB external hard drive: http://eshop.macsales.com/item/Other%20World%20Computing/MS4U5160GB8/ . All the choices with that case are listed here: http://eshop.macsales.com/shop/firewire/on-the-go
Have you called any Apple Authorized Service Providers to see what they would charge to install a drive for you? Whether you bought it or they supplied it? You can find a local one in the US at http://www.apple.com/buy/locator/service/

Internal hard drives won't appear in Disk Util

I have a bizarre problem with my hard drives now. I'm on a 2.4GHz Core2Duo Macbook Pro 15" with 10.5.4. I've switched the hard drive a couple of times before with no issues whatsoever. Now, with the exception of the brand new one that won't hold an install, my internal hard drives don't show up in the install disk's Disk Utility.
I got a new hard drive to try the other day, installed it, booted to my OSX install disk to use Disk Utility. I switched the new disk to GUID and formatted it as journaled like usual. It took 4 hours to do the install, then after the restart it tanked. It booted back to the install disk where I checked it out. It could not repair the file system, and the drive was not "mounted". I mounted it, repartitioned and formatted it, and installed again. This time it stopped halfway through the installation and said the drive might be corrupt.
I unplugged the cable and battery, held the power button for over 5 secs, then just let it sit for about 10minutes with no power source while I thought about this. I put the original drive back in, booted into OSX, and put the new hard drive in an external USB enclosure. I formatted it while in OSX, then rebooted into the install disk and installed OSX on it while it was in the USB case. It took the installation more quickly (about an hour and a half...still not 20min like my old 7200rpm Hitachi 200g), then I booted into its OSX while in the USB drive. It booted ok, so I downloaded the updates and clicked to install them. It then went into a revolving restart. Eventually I decided it was not doing this because it was happy so I shut it off.
I swapped the hard drive out with another new one, and this one would not complete an installation while inside the computer either. It acted similarly while in the USB case. HOWEVER it would always show up as unmounted after a restart and would not recognize the drive inside the computer as a bootable disk.
I put my original drive in there to give up, and it gave me the ? folder. I booted to the install disk and it did not show up in the disk utility. I put my old hard drive in the USB case, booted to the install disk, and it showed that it was there, but unmounted and it could not repair the file system.
I repartitioned my hard drive (i have time machine working..not a huge setback) in the USB case and put it back in the computer. It still would not show up in disk utility. I put it back in the USB case, installed OSX onto it (in about 20min), restarted a couple times, saw that it was working, put it into my computer, and got the ? folder again.
I went out and bought a stardard 160GB SATA 5400rpm Seagate drive to try in there, and this fresh drive is not recognized inside the computer either when I boot into disk utility.
The brand new hard drive WILL show up in Disk Utility when I boot to it from the install disk, but it will not survive a complete installation.
So now I'm running OSX from my original hard drive in a USB case until I can figure out why the old disk recognized inside my laptop is the new hard drive upgrade, but it cannot complete an installation on it.
I'm originally a Windows slave, so I can only think in terms of AHCI or SATA-card drivers, or screwed up bios. But this is all pre-os-boot, and the apple firmware seems to be pretty automatic in picking the right settings to see stuff.

I kind of feel like drawing a flowchart to show all that I've tried. Its difficult to keep everything intelligible while listing the entire last week's efforts at 2:45am. :-/
http://www.ocztechnologyforum.com/forum/showthread.php?t=41951
I also explained it here, perhaps a bit differently. Maybe some reply there might spark someone's memory of a possible problem. I understand the nature of computers (been 100% geek for 20 years), but I'm hoping there's someone out there with the specific Apple expertise to help me out. Eventually the processes I've taken and my specific situation will become clearer as the questions widdle away at this.
My original 7200rpm SATA drive that works fine won't show up when connected to the SATA cable. I've repartitioned it with HFS, and repartitioned it as free space in the USB enclosure. It simply won't show up in Disk Util. Same with the brand new test SATA drive.
The new SSD SATAII does show up, but after a 4hr install the partition is unmounted and won't show up as a boot option. I can boot to the install disk and repartition it, reinstall, or remount it. But it will never be mounted to be booted from while connected to the computer. I've had 2 of the SSD's to try, one survived one restart, then went into a never-ending restart cycle after I installed the updates. The 2nd has never successfully been mounted after the install to boot from. Now nothing can be mounted to boot from within the computer. I have to boot off of any of these drives from the USB enclosure.
If I install OSX on them while in the USB enclosure, that works, but they will not mount when connected to the SATA cable inside the lappy. The platter style SATA drives won't even be recognized...
Thanks for the instant reply, this is driving me nuts 'cuz it makes almost no sense. Thanks so much to everyone that contributes. I appreciate everything.

Internal hard drive does not mount in disk utility

My internal hard drive no longer mounts in Disk Utility. It is grayed out. I have extraordinarily frequent spinning beach ball/freezes, in Safari or Apple Mail. The most recent symptom: upon rebooting or just starting up, I see flashing black on the display. This has been occuring for more than six months. Of course, I have made total and frequent backup's. I bought new RAM, but have not yet installed it, and I susect this might help. I have done repeted troubleshooting many times each: Apple's Disk Doctor, Repaired Permissions, Reinstalled the Mac OS, safe boot, Alsoft's Disk Warrior, Apple's longer Harware Test, etc. I have worked as a new user, too. All tests done report that all is well. What od you thnk the problem is? Must I drive 1.5 hrs. each way to the Genius Bar at my nearest Apple Store? Might I try to erase the hard drive as a fix? I hate to do this, only as a last resort, as it is so time-consuming. Should I just update my Mac OS? Please advise, out there, if anyone can offer any advice, I would be greatly appreciative.

The list of issues you posted probably would not get shorter if you attempt to 'upgrade them' away, as usually that kind of effort is not effective yet may expose more of the same problems while not necessarily revealing the original weakness. Another OS X installed over a set of problems seldom helps.
How full is the hard disk drive? If it is too full, or has been very busy in use several years, it may be time to replace the HDD and perhaps put a larger capacity one in the computer. And if the main computer hardware checks out OK (tested under a variety of duration and stress tests) then also consider a RAM upgrade if the device is not already at the maximum capacity.
When was the last time the hard disk drive was devoid of content, maybe wiped -- erased and reformatted by a third party disk utility or have a utility overwrite the entire HDD with zeros? This used to be a common tech service in the course of a major effort to restore a Mac. Or Defragment?
If you can do the latter, this could help resolve bad sectors and remove old data or corruption on the hard drive. Or get a new HDD and before committing a new OS X install & apps to it (or a re-clone of a complete backup) test the drive and be sure it is ready for use. Not all new drives are perfectly ready; some need to get exercise first.
I'd bet on a new hard disk drive of larger capacity (also note spin RPM rate and data speeds) and a full RAM upgrade.
If you have a backup clone on an external hard disk drive (in a boot-capable enclosure) you could really go to town and before you erase the main/only hard drive, make a backup clone and test its ability to boot the Mac. Or put the old drive and content in a suitable boot capable enclosure of the kind with its own power supply, and deal with it later.
Then consider a later version OS X -- whatever most recent version that model can support... {edited}
Good luck & happy computing!

Internal Hard Drive Disk Utility Repair Problem

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