International business trip

Hello,
I need help! I have been trying to resolve this for weeks now. I have called the customer service number a dozen different time trying to be proactive with a billing issue and noone seems to have the ability to reverse the charges nor is there EVER a manger available. So im told that they will have one call me and i never get a call.
The problem is I called in before I took a trip and was told that if I agree to pay $3.99 a month that I would not have to pay $2.89 a minute. I have never had to deal with any of this beofre and i figured i could get what i need on a 5 minute phone call to Verizon rather than digging for a half hour on the website.
well I have learned since that phone call that this is not at all how it works. I have an almost $800 cell phone bill (usually around $150 a month) becuase I used my phone for a week just as I normally would thinking it would only cost me 3.99 a month. Now I need to be creditied these charges. I would never have used my phone if it was expalined to me that i would still have way more charges than the $3.99 a month.
I wasnt upset origianlly when i saw the huge bill because i was for sure it would be resolved and Verizon would understand that it was their customer care representitive that was where the problem originated.
Can someone please provide a corporate contact number or email of someone that can help me? I have called the number provided on the contact page over and over again and keep getting told that someone will call me back (seriously like 3 or 4 different occasions) and no one ever calls me back.
thank you,
Harper

Hi Harper1111111,
Whoa! I can certainly understand your shock upon receiving such a large bill statement. We always want any experience with Verizon Wireless to awesome and accurate. I apologize that this did not occur. Just to clarify, you were told that with the International Value plan of $3.99 added to the line, that all calls placed would be $2.29 instead of $2.89? If so, you are looking to have your bill rerated for all the minutes to be charged at the $2.29 rate? Keep me posted.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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so when employee has business trip, he will has attendance record. not record as absence.
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Have you find any slution for your requirment of integrating IT2002 and Travel management?
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