Internet has slowed dramatically

Question

Hi there, ive been havin problems with my net for around 3-4 days now, it was all fine and danday around wednesday / thursday time, butafter activating my skyHD the internet speed has dropped to 0.12mbps (checked by speedtest)
Im not sure if the sky box has anything to do with my speed problem or not, maybe just coincidence, ive tried plugging the router directly into the test socket and reconnecting just the pc, and still the same..
Rang BT helpdesk, who boosted the line, but again nothing happened, and now there baffled.. (engineer was supposed to ring ealier but never did)
I dont know what stats i need to post on here to be checked so gimme a shout and i'll get right on it!
Thanks in advance to anyone who can help
p.s i have no phone line connected to check the phone line noise :/

Answer 1

Thanks for the quick reply, i have set up the filters etc as shown.
I dont have a phone to listen to the line im afraid, i'll have to pick one up tomorow.
Stats are as follows
Line state
Connected
Connection time
0 days, 0:03:56
Downstream
3,680 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
11.6 dB / 20.0 dB
Line attenuation (Down/Up)
52.0 dB / 28.5 dB
Output power (Down/Up)
19.4 dBm / 12.2 dBm
Loss of Framing (Local)
73
Loss of Signal (Local)
11
Loss of Power (Local)
0
FEC Errors (Down/Up)
152 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
49577
1. Best Effort Test: -provides background information.
Download  Speed
0.1 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 0.1 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
 Additional Information:
 Your DSL Connection Rate :3.68 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
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