Invalid Binary - no email, no help, no idea what to do...

Question

Hello All,
We are having a problem getting our app upload to be accepted, and it is dragging on for weeks, and we're very frustrated.
The application is actually a PhoneGap developed application, and has a published instance on Windows and Android stores.
At first we had problems uploading the application at all, because PhoneGap had not prepared the icons and images correctly, so these issues were all addressed and hand crafted into the package.
We have now got the files uploaded but iTunes Connect keeps saying Invalid Binary.
No emails are being received by us, and no other information is being presented to us, so we have almost zero hope of knowing what is wrong.
We've worked through all of the other posts we could find, and the ones we could make sense of have not helped.
What information can I share to have any of you lovely people help me?

Answer 1

ChrisEvolvin wrote:
This is an Apple Forum.
I didn't see anything that said it was exclusive to Obejctive-C.
And you can use PhoneGap with Xcode.
So this is an appropriate forum to ask about problems submitting an app to APPLE, using APPLE tools, where APPLE have raised an error which is ambiguous and totally unhelpful, after APPLE application loader did not raise any issues, and NOT performing as per APPLE's own documentation i.e. no email.
PhoneGap is not Apple. In a user-to-user support forum like this, you are limited by what other people have experience with. I don't know of anyone here who has any experience with PhoneGap. If you are looking for a place where there are people who can help with PhoneGap, you have to go to a PhoneGap support forum.
We have also spent weeks googling for options and have found plenty of people with similar problems who haven't even used Phonegap.
There is no such thing as a "similar problem". There are many reasons why you could have an invalid binary. Xcode will tell you if there is a problem when you attempt to submit.
To restate our problem - We have an issue with iTunes Connect showing an Invalid Binary - but have had no email, so have no idea what the issue is. We have used Apple's application loader, which showed no issues, which was after following Apple's documentation on how to upload an app.
Things aren't like they used to be. You can't just say X is Apple's tool and it should work. Half of Apple's tools don't work. You have a dependency on PhoneGap. That means you have to use Application Loader. No one other than PhoneGap people have any idea how to use Application Loader. Apple recently did a huge update on iTunes Connect and lots of things were broken. Maybe you are using some ancient, 3 month-old version of PhoneGap/Application Loader that doesn't work anymore. No way for us to tell.
This is a social problem, not a technical one. You have to pick your camp. Apple prefers Xcode so Apple is going to ensure that Xcode works properly. If they break it, and they do on a regular basis, they will have it fixed in a few days or a few weeks. They won't get around to fixing Application Loader until later. It is not a priority for them.
I mean this genuinely - if your response to anyone's post is going to be "not our problem, go somewhere else", maybe you should just not bother.
It is 2015 in a world of crowd-sourced, do-it-yourself development and support. One of the most important skills to have is knowing where to go for help. If someone tells you to go elsewhere, it doesn't mean they are being jerks. It means they don't know and you should go elsewhere. You aren't going to get a traditional level of support from any company, including Apple, anymore. Back in the day, you could pay $500 a year for e-mail support and maybe $5000/year for phone support. How much do you pay Apple now? How much do you pay PhoneGap? How much do you pay us? Scale your support expectations appropriately.