IPad 3 Mailboxes not showing even after syncing with iMac and switching on SSL and port readings the same; even tried rebuild. Switched iPad off, rebooted and discovered settings went back to preset?

Hi to all techies,
Ipad3 with new iMail does not show mailboxes. Have tried swithcing SSL on and making port same number 993 as imac; then telling imail in imac to synchronise but to no avail still no mailboxes appearing on ipad mail. My husbands new ipad air worked straight away same OS?

I'm sorry. I probably wasn't clear enough in my response. What I am saying is that one can create mailboxes in the Mac mail app and those mailboxes can be for local storage only - the "on my Mac" mailboxes. Those do sync to any other device. The ability to creat those mailboxes is a feature of the Mac mail app.
You cannot create additional mailboxes on the iPad unless your email account is an IMAP account. I am not familiar with BT internet at all so I don't know if you have IMAP or not. I assume that your husband has the same email provider and if his mailboxes did sync to the iPad, then yours should as well.
You can check to be sure if you don't know if your email account is an IMAP account. If you go to your email account in the iPad Mail app and look at the window where your inbox, trash folder and sent folder are - if there is an Edit button at the top of the window - tap that and then tap Add Mailbox at the bottom. If an new mailbox appears, you have IMAP.
If the Edit button is not there - you cannot create folders on the iPad. Your email account is not IMAP. Only IMAP email accounts can create folders on the iPad. Any folders that you would already have in an IMAP account would sync to the device as well.

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If you are a U.S. customer try forcing all applications to close and power cycle the device.
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Message was edited by: konak

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