IPad Air glass break from "thumb" pressure

This makes me so angry. I've always owned apple products, and I have an ipad 3 and an iPad Air and two iMac minis, a MacBook Pro, iphone etc....however THIS IPAD air is made out of cheap screen or something??? My iPad Air was always in its logitech Bluetooth kb folio! The one day I decided to use it naked without the folio, I pick it off the table, (picture this ...thumb right next to the "home-button" and then ....crack crack crack crack.....hairlines everywhere, and the biggest shock... My thumb did it. It's right there on the screen, shuttered pressure point where it all starts. Now check this. My ipad has never fell no scratches and not even one sight of falling. I curently live in Greece. So I take it to info quest (authorised apple service shop) and first they didn't accept my "excuse" but then talked to the manager telling him I'm 100% when apple sees they will know its part of their defective screens and give me another one. Let's not forget, I'm in warrantee still!!!
so they take it in, they check it, and then reply back, I have to pay the, 389 euros for a replacement of the whole ipad air! For god sakes, this isn't my fault. It clearly shows that the screen is cracked with a thumb pressure. Please, apple what do I do? Can I contact apple so they can approve it or something? This is so Stupid that I paid so much to pay even more for a broken one... *** this doesn't make sense. I need some kind of help here apple????? what can I do???

dpapa1873 wrote:
For god sakes, this isn't my fault. It clearly shows that the screen is cracked with a thumb pressure.
Which could well be interpreted as "your fault", albeit unintentional.
Please, apple what do I do? Can I contact apple so they can approve it or something? This is so Stupid that I paid so much to pay even more for a broken one... *** this doesn't make sense. I need some kind of help here apple????? what can I do???
Apple is not here. This is a user-to-user technical support forum. Use the Contact Us link at the bottom right of every page for information on how to reach Apple. You can try calling Applecare and asking to speak to a supervisor to whom you can plead your case. I'd suggest waiting until your are less angry. Calm and reasonable will be more likely to convince people to help you.

Similar Messages

IPad Air glass break

-anyone else experience any broken glass? I ask because i had the iPad Air for about 31.5 hours, only used it for about 20 minutes other than the Apple representative that set it up fo rme in the stor, and the glass shattered at the thumb / home button area. wonder if thinner = more glass breakage. still have 3 others in household with no damage and two of those belong to my twin 9 years old boys and other to my wife for business needs. This is my first iPad. Genius bar said it will be at least a week for replacement even though they have new ones in store. With my Apple care it will cost about $49. I realize the Genius doesn't know me from the next person, but in a leather case (from wifes ipad 3) but it wasnt hit, banged, dropped. Disappointed.

Well i also was skeptical before when i heard that other people saying about iPhone/iPad screens were broken on it's own.When i dropped my iPhone and broke the screen for a first time i also referred to apple forum trying to find solution to repair. And there i saw that people were claiming that screens were broken on it's own. I didn't really believe it then especially since i own now and owned in the past multiple apple products. i didn't think it could happen until... it happened to me! So it showed to me that you shouldn't be skeptical to other people remarks! also since i found out how fragile iPad screens are i ordered thick tempered glass screen protector for it. Hopefully if i ever get my new replacement iPad i'll use it for extra protection. i have one like this on my iPhone and it works great, it looks like it would give it better protection then just film.
Another little update about my case: I still couldn't send damaged iPad yesterday out to apple. Apparently even know that most of my other experiences with Apple CS for my multiple apple devices was good and easy, this time it's problematic even now 4 days later i'm now sure how it'll work out. I guess AC CS have some incompetent reps there that don't know what they're doing. Till now i only have their promises to replace it but not yet any actions. To make it short i'll just did what i was instructed to do by apple rep. on Monday and the same instructions were given to me via e-mail: just bring my iPad to local UPS store, give them the repair ID and they would take it and ship it out to apple, and then the replacement one will be mailed to me. it sounded easy enough until i got to UPS store yesterday did as i was instructed to, obviously UPS guy deals with this all the time, as the first thing he ask when he saw me walking in with iPad: "are you sending out Apple repair?" But after i gave him case # to my surprise he couldn't find it in the computer. So again a long call from UPS office to AC to find out what's going on. They put me on hold for about 30-40 min, as the rep. that helped me originally had a day off so other people were trying to figure out my case. But finally they told me that it has to be mailed by Fed Ex not UPS, and i should receive a Fed Ex box with the instructions how to pack and ship it. After e-mailing to original rep that set up my case, he got back to me, saying that he originally set it up for UPS drop off but for some reason a box was sent to me after he set up a drop off repair. He apologized for the inconvenience and said that i should get the box within 2 business days, but today is the 3rd business day since the day i called and i still don't have the box. Hoping maybe it'll arrive today or no later tomorrow. But as a result to all this i waisted en extra hour between going to UPS and then being on hold on the phone trying to find out whats going on and that is to addition to 3 hours on monday before between going to Genius bar and being on the phone with AC originally. Plus i had to erase my iPad yesterday before drop of and then downloading my stuff back again because i use it for work and it's inconvenient enough to be without it while it will be shipped out, but now since i'm not really sure how long it can take before i can even ship it, i better continue to use the broken one.

HT204380 Can I possibly install FaceTime on my iPad air that bought from UAE here at my present location philippines

Can I possibly install FaceTime on my iPad air that bought from UAE here at my present location Philippines?
It's too late for to realize that what I bought from Apple UAE does not have installed FaceTime application. Since I am already now in my home country Philippines, Could I possibly download it (FaceTime) here in my present location Philippines?

FaceTime was by demand of the UAE government blocked in the iPad's hardware. As stedman said, there's no way you can activate FaceTime now.
Regards.

Is Ipad air who bought from USA compatible for use with European carriers?

Is Ipad air who bought from USA compatible for use with European carriers?

there is only 1 ipad air being made

IPad air 2 (direct from Apple) and Verizon -- not possible?

I bought a cellular iPad Air 2 directly from Apple. I would like to (also) use it with Verizon. I went to a Verizon store and asked if I could get a Verizon SIM card, but the they claimed that is not possible. You can only use the iPad Air 2 on Verizon if you buy directly from Verizon. Is that true? I asked in the Apple store, but did not get a clear answer.

You can activate the iPad Air 2 or iPad Mini 3 on any network, you just need the proper SIM card, and you have the freedom to change carriers, but will have to change SIM cards. For some reason, the people in the Apple store are not well informed about the interchangeability of the new iPads. There are two kinds of SIMs now which cover all 4 current carriers: the Apple SIM, which can be used on AT&T, Sprint & T-Mobile, and the Verizon which is exclusively for Verizon.
I read up about the features of the new iPads, and the interchangeability of the new iPads is the feature that convinced me to go ahead and spurge on a new one. I bought an "Open Box Buy" iPad Mini 3, and when i trieed to activiatee the cellular, I found that it had an AT&T branded SIM, and I got an "Invalid SIM" message. I made an appointment at the Genius Bar at teh Apple Store, and explained that I wanted to activate on Verison and needed a Verison SIM. The guy who was helping me said he didn't even know you could do that. He went in the back, talked to someone to verify that I could switch carrieers. They gave me the Verion SIM, I activated it and all is well. Read the articles linked below, and stand yuor ground since Apple isnt giving their emplyees the latest info. My theory is that Apple isn't making the interchangeability well known because they don't want to aileante their carriers. (I'm sure Apple willl save a lot of money not having to keep inventory of iPads for each of their carriers, and instead only have to keep 2 different types of SIM cards on hand instead).
http://www.houstonchronicle.com/business/drmac/article/Where-you-buy-an-iPad-Air -2-or-iPad-mini-3-matters-5851049.php
http://www.zagg.com/community/blog/how-does-apple-sim-card-work/

Hi I live in Sweden and want to buy an iPad air 64g wifi from us because it's much cheaper but I can't put in my address to Sweden it's only for us is it something you can help me with

Hi I live in Sweden and want to buy an iPad air 64g wifi from us because it's much cheaper but I can't put in my address to Sweden it's only for us is it something you can help me with

Apple in the US will not ship from the US to any other country.

Set up iPad Air transferring data from iPad3 to Air

I just ordered a new iPad Air 128GB with WiFi and Verizon. I have to turn the iPad 3 into Best Buy when it arrives as they gave me a good credit for my current 64GB wifi/verizon ipad3.
Is there easy to transfer all my apps, photos , music, movies and cellular ID stuff from my current iPad to the new iPad Air in the store next week or should I have the Geek Squad do it?
Thanks!

Don't sweat it*, IF set up properly, these 2 IDs (the one from your ISP and the one ending in iCloud are linked.)
But to be Safe:
A) First, check your current iPad if iCloud lists the account with the @iCloud.com, Set up your iCloud Account on the new iPad using that.
Then, after you've gone through initial settings:
B) Open iTunes, look under "Store" menu to determine you "Store ID", it'll read "View account (whoever@comcast .com)" or something else.
ALTERNATELY on your old iPad select Settings>iTunes and App Store (your store ID is at the top)
either way, enter this one under Settings > iTunes and App Store" on your new iPad
That's it.
*no matter where you buy your music, they all link to an email address (which can be an issue, if you ever start getting spammed.) I'm so paranoid I burn all my music as an audio CDs, so there's just no way to loose it completely due to DRM issues.
Good Luck. I'm very jealous, just can't rationalize buying the Air, since I just got an iPad 4 last year.

Want to back up new ipad air with data from my iphone 5 using pc?

Tried to back up new ipad air from prior itunes backups that I had from my iphone but nothing comes across to ipad yet it says it is successfull. I mean nothing, no contacts, apps, music etc.... Just some old/new ipad. Apple support said use the Cloud but I don't want to for multiple reasons.

Go to settings>messages>send and receive at>you can be reached by iMessages at> Uncheck your phone number and you can select your Apple ID emal address if you want to use that for messages.

Why does my iPad air keeping going from internet to printer by itself?

I'm not happy at all with my new IPAD AIR. It freezes up,won't connect to air print and it goes switches from internet to printer by itself. It's really making me angry.

Hello MNoelH,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning AirPlay:
iOS: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/ts4215
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

IPad Air 2 freezes from time to time

I had an iPad Air (1) for a year or so .... it never froze up. I moved to a new iPad Air 2 when it came out. It freezes up from time to time. Maybe a couple times a day, then I might go day or so when it doesn't freeze, and then it will do it again. The screen just freezes. I have to reboot it each time it does this. And there's no discernible pattern to what might be triggering it. It can happen in any app, or when I tap on any app.
I know I can try doing a restore (I'd rather not... I really hate doing that... takes forever). I'll do a restore if this becomes a real problem. It's interesting that for the year I owned the iPad Air (1), it NEVER froze -- it was rock solid. In the couple weeks I've had the iPad Air 2, it's freezed up on me probably about 10 times. I'm hoping that perhaps an update will address this (unless, of course, I have a lemon).
I'm wondering if any one else has encountered this. Thanks....

Same issue here. Have had it since Oct 24th and its happened about 4 or 5 times. No pattern or sequence of events just completely freezes. Only fix is to reboot using Home button and power switch. Hopefully the freeze is captured in the logs and sent to Apple (if you've allowed this in the settings) and Apple are aware of the issue. I've seen a few posts on various forums with similar problem and even a Youtube video showing the exact same problem.
I hope it can be fixed with a software update !

How do I update my IPad air with contacts from a PC?

I have a new Air, and the contacts list from my old Ipad are no longer correct. How do I get an updated contact list from my Outlook 2007 to the new Air. Old guy here, so please dial back the tech jargon. Thank you all

http://smallbusiness.chron.com/move-contacts-outlook-ipad-73961.html
 Cheers, Tom

TS3989 I have set up my new iPad Air by restoring from the latest backup from my iPad2. However i can only see the photos from before Jan this year and none of the photoI have taken since then. I cn see the new photos on my iPhone ne old iPad, ny ideas?

Could anyone help with my question above please?

Were the missing photos in the camera roll on your iPad 2? The backup only includes camera roll photos.
If they were, but were not restored from the backup, if you still have the iPad 2, import the missing photos to your computer (see http://support.apple.com/kb/HT4083) then put them in a folder and sync them to your new iPad by selecting the folder on the Photos tab of your iTunes sync settings and syncing. (The only downside of this approach is that the only way they can later be deleted from your iPad is to sync them off again using iTunes. To get them in your camera roll you would need to use an app like PhotoSync to transfer them from your computer to the camera roll on your new iPad using you wifi.)

HT4061 My new iPad Air is locked from too many attempts to log onto it.

The red power slider is not working. I installed iTunes and have no backup for the iPad yet. I tried plugging the USB into the PC and holding the upper shutdown/wakeup button and home button at the same time. When I saw the Apple icon I kept holding the home button as suggested and simultaneously plugged the other end of the USB cable into the iPad. I got a message from iTunes saying I could not connect to the iPad because it was locked with a passcode and You must enter the passcode on the iPad before it can be used with iTunes. I did go on Apple and reset my apple password but I cannot get to any point where I can reenter this new password to unlock the iPad. Any ideas how I can unlock my iPad?

Yes. Before connecting to iTunes via USB cable, turn on your iPad, and unlock it (using passcode) and DO NOT TURN IT OFF before connecting it to your PC/Mac for Backup. After connecting it, Open iTunes on your computer, press the iPad logo on top right (or left: depending on what iTunes version you have) After pressing the iPad icon, press SYNC (you may have to scroll down a little).
Then, just wait till it gets fully synced and backupped, then eject the iPad, (By pressing a triangle and a line icon) when hovering over the iPad icon on the PC
Pressing the HOME and POWER at the same time when the iPad is asleep doesnt do anything special. Just try pressing the POWER button (top) for about 5 seconds to turn it on. If it doesnt work, press it for 7 seconds, or CHARGE it.

Still can't pair iPad Air to keyboard from older iMac. Shut off blue tooth on older iPad

Still doesn't see it (keyboard) to pair with...maybe not to be.
mizzou

Do you have a Bluetooth keyboard?
Settings > General > Bluetooth
Turn on Bluetooth.
Keyboard
Turn on pairing mode. Press the power button for 5 seconds.
Keyboard should be now shown Under Devices.and say “Not Paired”
Tap on it.
Type the number shown in the popup message, then press Enter.

The glass on my new ipad air was broken one day. I have had it for about a month. 1 day I took it out of its case as usual and the screen was splintered at the top and cracked downwards. It had not received any bangs, or been dropped or anything. Help!

Hi, I have had my ipad air for about a month. The other day I took it out of its cover and it was splintered from the top with downward cracks. It is new and under warranty so I rang the support team. They told me that it would cost about €120 but could be repaired on the spot and they made me an appointment at the local genius bar. I got there and they told me that I had dropped it or banged it or something. I said I had not, they insisted that I must have done. I repeated several times that I had not - it was obvious they did not believe me, they said I must have done. They then told me they never repaired or replaced broken glass in any ipads, that the man on the 'Support' had been wrong. They always replaced the whole ipad at a cost of €300. I was devastated at not being believed and at the amount of money they were asking for. I left and rang the support again. I was told their system was down but to call on monday to get a quote for the reparation, I could send it to my home insurance company and they would undoubtedly cover the repair. I asked how long this was all going to take because, I was in the middle of a big project and this was taking up my time, and also I needed the ipad for my work. They told me it would be done in a minute. I rang on the Monday and I was told it would take up to 5 days to send but probably it would arrive sooner (it is now thursday, I have received nothing). I then rang my household insurance, a big company - and they told me they had never heard of such a cover. I asked if this was because I had a very basic policy, they said, no it wasn't that - I didn't have a basic policy I had quite thorough policy, but they didn't know of a policy in any comany that would cover this sort of damage. I was stunned - yet again I had been given false information and false hope by apple. Yet again I was let down. I then decided to do a further investigation on the internet and discovered a long trail of comments on Apple Forum of people who have also had splintering and cracking of the ipad air glass for no reason whatsoever. Some have commented that the glass could be thinner in order to reduce the weight, some have said that the splintering could be caused by a weakness in the casing at the top where it is plastic (the ones that take sims) that might make it more flexible and therefore liable to crack.
All of the posts and complaints on the apple forum and elsewhere seem to point to a design fault. However throughout all this I have been mislead by apple support staff constantly who all say different things, I have virtually been accused of lying by denying that my ipad received any kind of impact by apple staff and I have been left feeling incredibly frustrated and upset by the total lack of any kind of real help by Apple. All this despite being acomplet apple user in my business for the last 25 years, where I have never come across this attitude towards me as a customer before.
When the screen on my iphone broke, it was because I fell in the street while I was talking on the telephone, it flew out of my hand and smashed on the pavement. I was rolling around in agony, while my son was holding up the smashed telephone wailing 'Mama, you've smashed your iphone!!!' This of course, I blamed on noone but myself - it broke because it fell, I paid an arm and a leg without protest to get it repaired.
This is not the case with my new ipad air. It has splintered for no good reason at all - and noone at Apple seems to want to help me or to care!
I would really appreciate it if someone could tell me if there is anything else I can do to ge this matter resolved?

If it was a refurb replacing one that was under warranty, the warrany is good until the original warranty expires or 90 days from replacement, whichever is longer. In either event, it should still be covered if you've only had it for a month. (assuming you're in the US here). You can try to restore it as a NEW device rather than restoring from your backup, but this sounds like a hardware failure... I think. I'm not sure what you mean by "the top half of the screen slides". If you mean only the top half is touch sensitive, how can you determine that? You wouldn't be able to slide to unlock if that were the case...
Sorry, I'm a little confused by that description.

IPad Air glass break from "thumb" pressure

Similar Messages

Maybe you are looking for