IPad not receiving PDFs they are arriving open. Had sender email to a friends iPad, she received correctly. This must be my problem. Never had this happen in past. What can I do, lay terms please, I'm not very technical!

Question

iPad not receiving PDFs, never had this problem in past. Had sender resend to a friend, she received them in correct format. Help, not very technical lay terms please.

Answer 1

Unfortunately, most of my advice is in the "hindsight is 20-20" category.
First off, I would never have purchased the peripheral accessories until the 14 day return period had expired. Second, you learned the hard way what the "14 days" really means.
Too bad you didn't do any homework, reading this and other forums and tech sites. Even word of mouth from others. That, more than anything could have steered you towards different phone choices from the get-go and I will leave that there with no further comment other than to say most of the issues you described have been discussed in this forum, ad nauseam.
Once you got into the refurbished phone exchanges, that is where things really went haywire. What someone tells you over the phone is a sketchy proposition, and when it comes down to it, it's your word against theirs.
I think Verizon tried to make it right, though. Remember, they don't make the phones. Don't throw the baby out with the bathwater.
You stated yourself you were a satisfied Verizon customer before this. Had the first two phones performed as they should, you would still be a satisfied Verizon customer.
Doubt any of that will make you any happier, but after you went through the effort of writing such a long post, I thought I'd try.