IPhone $100 credit?!! and Apple Repair Service Scam!!!

To Steve Jobs, the Apple Board and Customers:
While I am happy that Apple is concerned about their customers, (and I will debade that in a moment), I cannot believe that you (Steve and Apple) went ahead with this move. Are you going to give me a $10 a share credit for the stock I bought at $140 that is now at $130 because of this pricing move and this credit?!! It's the same thing! Are all the iPhone buyers now boo-hooing because they had to buy the iPhone and didn't feel it was worth $599? You do realize that you now have set a precedent for all future pricing cuts at Apple, as everyone that has purchased a system that gets a price cut will slam Apple with email complaining they paid too much, etc. I want a credit for the money I have lost due to the discounting of my stock for this rediculous iPhone price cut. You guys blew it!!
Second problem regards a service problem. My 12" powerbook to a drop off the couch a year ago. Still working fine. Decided to get the bottom aluminum case plate replaced, as it is causing too much pressure on the DC inboard recepticle for the power cord. Took it in and got a $600 cost. Ok, way over-priced, but better than new systm! Sent it out. Less than a week later, I got a call from App,e, saying that the service team that inspected my system needed to also replace the DC inboard (fine) and the Hard Drive. The Hard Drive worked fine at the store before sending it off. I qouted the back of the service agreement stating that any damage of the system in Apple's care is Apple's problem, so replace it, but not at my cost. The Apple rep said that this did not qualify, as the "crashed" hard drive was due to the drop. I explained there was not drive problem until Apple shipped it, so get the cost from the shipper insurance. Apple rep said the cost was mine to bear and they would not proceed with the repairs unless I agreed to replacing the DC inboard and HD at an additional cost of $375 (3 times market cost from local Appple authorized repair facility). I continued to question the HD crash. She stated that the repair facility said it crashed, no longer operational. I said I can get these parts for a much better price, send the unit back as is.
Well, unit came back and is FINE!!!! HD works perfectly!!! Ran a diagnostic (I am a certified Sun Microsystems and HP System and server administrator!!!) on the drive and no sector damage or HW problems from the read/write testing. DC inboard is still functional. Apple sent this to Flextronics International. I say, CHECK YOUR SERVICE PROVIDERS APPLE, AS THEY ARE COMMITTING FRAUD ON THE APPLE CUTOMER BASE AND YOU FOR WARRANTY REPAIRS!!! I am not making this up, I have the documents proving this and my system is working right now as I type this. I hope to hear from someone at Apple to contact me on this issue, as the store and 800-MyApple jst softly skirted the issue with, "I'm sure there is a problem with the hard drive and it was not working at the repair facility. It is just on its last life and just happens to be working now." Are you kidding me?!!! I wonder if the New York Time would be interested in this problem?!!!
I also noticed the service agreement states that all replaced parts will be replaced with either new, reconditioned or USED parts. GREAT!!! They would take my drive out, put it in someone elses "crashed" drive and take their drive and put it in my computer and get a huge markup for nothing but labor!!!
I am glad I no longer own Apple shares, and anyone who does, beware of this and other devaluing business decisions or over-sight lacking of Steve Jobs, the Apple board and company!!
Sincerely,
Eric
Denver, CO.
[email protected]
Message was edited by: AppleCustomer&Investor

The messed up thing is that I thought I could use the credit on iTunes over time as I buy music, audiobooks, etc., but noooooo, they won't let you use the credit for either iTunes or for the purchase of an iTunes gift card. Truly an empty promise. I purchased all of the needed iPhone accessories (docks, cases, adaptors) before the credit was announced! Now there is nothing else really relevant to buy from the Apple Store (retail or online) if they aren't going to let you use iTunes. I guess I could return the extra dock I bought and then re-buy it with the credit. Now, where is that receipt and packaging?? The only other things they sell for iPhone that I don't have are the crystal film and another one of those silly little adaptors you have to use for a car cassette device all b/c of the recessed jack on the iPhone. It shouldn't be this way, particularly with Apple.

Similar Messages

I Phone Multi Messaging; $100 Credit and Apple Feedback

Gentlemen:
I cannot believe that I cannot receive multimedia messages on the I phone. How can you imply that it is "state of the art" but incapable of receiving pictures? When is the Software going to be Added???
Also - For all of us that feel duped because we shelled out $599 for a product that was reduced to $399 in 3 months - when do we receive an e-mail or letter or something telling us that we have this supposed refund/credit of $100 with an explanation on how to use it or how to receive it - sounds like Poor Business Practice on Apple's part!
Finally - why is it impossible to leave "feedback for Apple" and get a reply - I have scoured the website for an hour and decided you do not want to hear from your users or provide a response to their questions except for this forum.

Hi Larry,
MMS is a feature that has been lacking from day one and that has been discussed throughout the forums and professional tech reviews. Pictures can be sent and receive via email. Nobody knows if this feature is going to be included. All you can do is send a feedback to Apple via: http://www.apple.com/feedback/iphone.html
There is no email or letter that Apple sent out in regards to the store credit. Steve Jobs has posted an open letter on Apple's front page, a couple of days since the company decided to lower the price. A week after, it was replaced with a link to show you instructions on how to receive your credit. If you go to apple.com, the link is clearly visible on the left bottom corner of the page. Here's the direct link: http://www.apple.com/iphone/storecredit/
It's impossible to leave a feedback and get a reply because the company gets tons of emails. It's like asking for a famous person to respond to all the fanmail that he or she receives. If there is a pressing issue that you need resolved, then call: 800-SOS-APPL and speak to a Apple Tech Support representative.

Got my iPhone $100 credit..

and spent my iPhone $100 credit!
Apple is very smart!

The messed up thing is that I thought I could use the credit on iTunes over time as I buy music, audiobooks, etc., but noooooo, they won't let you use the credit for either iTunes or for the purchase of an iTunes gift card. Truly an empty promise. I purchased all of the needed iPhone accessories (docks, cases, adaptors) before the credit was announced! Now there is nothing else really relevant to buy from the Apple Store (retail or online) if they aren't going to let you use iTunes. I guess I could return the extra dock I bought and then re-buy it with the credit. Now, where is that receipt and packaging?? The only other things they sell for iPhone that I don't have are the crystal film and another one of those silly little adaptors you have to use for a car cassette device all b/c of the recessed jack on the iPhone. It shouldn't be this way, particularly with Apple.

I have an iPhone 5 unlocked. I have been using it for few weeks but 4 days ago I turned it off and in the morning it had NoService. Called tmobile and apple costumer services no one helped. Did any one had this issue and solved it?

I have an iPhone 5 unlocked. I have been using it for few weeks but 4 days ago I turned it off and in the morning it had NoService. Called tmobile and apple costumer services no one helped. Did any one had this issue

If you got the Unlocked message it means it was successfully unlocked by AT&T. Apple will not relock or block it. They have no objections to it being used on T-Mobile. It is still under warrantee. Take to an Apple store. They can test it with a SIM from AT&T. If that doesn't work have them replace the phone. Have them verify that the new phone is unlocked. If it does work with the AT&T card then it is a T_Mobile problem.

HT201529 I bought my iPhone from Verizon and having their service. Does my iphone has a default SIM PIN?

I bought my iPhone from Verizon and having their service. Does my iphone has a default SIM PIN?

The 4G LTE SIM card in your device contains information about your plan, device and more. You can set a SIM PIN so others won’t be able to access that information if your SIM card is removed from your device.
If you remove your SIM card and insert it another device (e.g., when you upgrade to a new device), you’ll be asked for the SIM card PIN. You can find your SIM card PIN in My Verizon if you’ve forgotten it. Or, if you’ve entered your SIM card PIN unsuccessfully 3 times, you’ll need the PIN Unblocking Key (PUK) to unlock your SIM card again. After using the PUK, you’ll need to create a new PIN for your SIM card if you want to secure it again.
To locate the SIM PIN / PUK numbers for your 4G LTE SIM card:
Navigate to the Overview page in My Verizon.
Click My PIN and Unblocking Key (PUK) under About My Device.
Your default PIN and PUK will be displayed in a pop-up window.
Click Close when you’re finished to return to the My Verizon Overview page.
You’ve successfully located your SIM PIN and PUK.

Unregister the iphone from iclud and apple Id

I need to unregister the iPhone from icloud and apple ID

You can only do it if you have the email and password. Or if the " find my iPhone " App is turned off.

Apple repair service??

I dont know how it works so someone pls tell me, i am having a serious trouble with my iphone 4 so i want to make repair service but they want my address?? Are they going to ship product!!?? Some one explaim me please!!!!!!!

jp72 wrote:
At: peter
No we dont have apple store here.
So apple is going to ship a box and i have to put my iP4 in there?
Do i need to include cables?
I still have repair service thingi and will expire next year so will they fix/replace it for free?
Please reply ASAP!
Message was edited by: jp72
I believe if you do the advanced replacement by paying 29.99 they will send you a replacment phone, and they will also include the white box so that upon receiving your replacement, you put your old one in the white box and send the phone. I believe they will charge you 599 on your credit card account for the time being but once they receive your defected iphone/broken within 10 days, the 599 will no longer be held and pretty much you get the 599 back. You don't need to send the cable or anything, just the phone itself.

What should I do!? - Sketchy Apple Repair Service

What should I do about this? Should I contact Apple Support or Verizon and let them know what has happened? Please help!
I have just been through a horrible repair service request. I sent my iPhone 5S in for service about two weeks ago because there has been dust trapped under the backface camera lense since I got the phone. The dust sometimes causes problems with the photos, and disrupts the autofocus function. I had previously sent my iPhone 4 in through Apple's mail-in repair service two years ago, as the mute-switch did not work out of the box. The service was excellent, the phone was replaced, and I had clear instructions on what to do in order to get my device working again when the new one was received. This time, this was not the case. Not at all.
I got my comfirmation email from AppleCare for the service request, which listed the "reported issue" as "device will not power on", after I had just reported it as "dust under camera lense". A red flag immediately went up for me; this was not the issue I had just submitted! They also listed my product as "iPhone 5" in the first email, then "iPhone 5S" in a second email saying a box was on its way.
So I got the box, followed the instuctions to back up the phone, erase all content and settings, and pack it into th box. I soon noticed the issue on the box was listed as "iPhone will not power off". The funny thing is, I had just got a third email saying the issue was "Dust under camera lense". I was so incredibly confused, but I packed the phone up and sent it anyways.
I got another email when the device was received by the AppleCare screening facility. It said diagnostics would begin. That very same night, I got another email saying "Despite rather extensive testing by our team, we were unable to duplicate the reported issue 'Dust under camera lense'. Please provide us with additional information to duplicate the issue."
I was a little bit dissapointed, because I thought my initial description to "replicate the reported issue" was pretty clear. So I elaborated. I explained what types of light the dust and small fiber under the bakcface camera could be seen in. AppleCare asked me "what software does this affect?" So I explained how it affected the camera apps. They then told me they would do additional testing.
After one more day, I received an email stating "We have determined your issue is not covered under warrenty, and it would be less expensive for you to simply purchase a new device, rather than have us repair your current one." There was no way I was paying $700 for a replacement, when in my previous experience the devices I sent apple were replaced or repaired free of charge. If my warrenty states that my iPhone is "free of defects" until the warrenty expires, why is this not considered a defect? Or is it simply that I got some lazy employee, who didn't care to fully evaluate my product and issue? Read on, my experience gets even better!
So, I opted to just have the device returned to me. I was told in one of the emails I could take it into an Apple Store (which is 4+ hours away from where I live) anyways. So, the device returned to me today. I opened the box to find the battery completely depleted. I proceeded to plug the phone into my computer and charge it. So, the device powers back on. iTunes prompts me "Allow access to this iPhone?" I choose yes, then I am told to "Respond on the iPhone". To my utter dismay yet again, the phone has been passcoded. I could not access the phone at all, and it had not been erased when sent back to me. So, being as intuitive as I am, I type in "1, 2, 3, 4" as the passcode. The phone unlocks. Curious, I opened the photo app. I find picutres taken with both the front and back cameras of various colors and squares printed out onto papers, and a few up-close pictures of a rather scrubby looking asian man's face.
At this point I am completely fed up with my service. I erased the phone, and proceeded with the setup screen. Upon asking if I would like to restore my backup from iCloud, I am prompted to enter the AppleID password for some strange AppleID that is not mine, and is an @hotmail.com address. I could very well disclose the address here but probably shouldnt. So instead, I restored the backup from iTunes I had made, and put my sim card back into the phone. I have all of my content and settings back now, am am right back where I started; but I am left to ponder on what course of action to take regarding this very scary experience.
What should I do? Should I contact Apple Support or Verizon and let them know what has happened? Please, your help is important to me!

First I would have returned the iPhone to Verizon the minute I discovered dust under the camera lens and had them replace it with a new on.
Second, the instant there was a problem with sending it in I would have used a telephone and called AppleCare and discussed the issue with them.
Do the pictures that are on the phone show any of the issues you claim are present?
Incidentally, you can do an out-of-warranty replacement of the iPhone for $269 USD, not $700.
But finally, I would call AppleCare and ask to be transferred to Customer Service. Give them your service number and go over each of your complaints with them.

Iphone 3g Cracks and Apple will not replace!!!???

I bought my Iphone 3g white the 15 September, last friday the 23 October I noticed some little cracks, just the beginning of the Apple cracks story...
Friday 12 o'clock I look on the inernet and start posting on some sites
17 o'clock I went to the local Apple store, the third employee noticed the cracks, but they do nothing, I must contact contact the operator.
Saterday 24October after had some explanations on different forums, I call the Iphone Support for Belgium. They couldn't help me and connected me to the Apple EU call center in France,
The apple employee asked about repairing Italian Iphones(yes it's an italian),
She came back with "NO problem, we won't repair it, we will replace it and your iphone will go to our engineers. Ups will come after 48hours and you will have the new one in 5days.
Sunday, Monday,...Wednesday, No ups, I look on the support link and noticed "replacement suspended", so I called again the Support. 3o minutes to find the problem...
Apple: Your Iphone was bought in Italy and is simlock, we can't repair it...
Me : Yes it's italian, but apple won't repair it because the cracks, normally I will have a new one, and italian iphones are without Simlock just like in Belgium
Appleotheremployee: Your Iphone is italian, so Apple IT will replace it but you must be domiciliated in Italy, otherwise UPS can't come...
SO IPHONE 3G with gps is not for travelling people, you can do it all with it but onl @ HOME!
Apple Has an international support, what is the problem to give the order to UPS international and replace that Iphone, It will be a lot easier but no, NO REPLACEMENT!
If Apple has such a Support strategy......they will just like WINDOWS VISTA!
http://img110.imageshack.us/my.php?image=dsc00532ib7.jpg

Apple products have international service, with the exception of the iphone.
It is, in most countries restricted to the country in which the iphone is sold.
Your situation is certainly a very unpleasant one, but this is the way the warranty on iphone works.
"Apple may restrict service to the country where Apple or its authorized distributors originally
sold the hardware product"
From the warranty.
There are other threads like yours, for example:
http://discussions.apple.com/thread.jspa?threadID=1660319&tstart=0

Original iPhone -- $ 100 credit

I bought the original iPhone in July 2007 and received a $ 100 credit when the prices dropped a few months later. I have not yet redeemed the credit. I tried to use it in buying a new 3G S earlier today but didn't see how to use the credit. There is no "redeem by" notice on the credit. Is the $ 100 credit still valid?

You said you hadn't redeemed the credit. If that's correct, then it's too late. If, however, you redeemed the credit but haven't used it, then it should be valid on almost anything in the Apple Store. You'll have to ask about using it on a new iPhone, though.
But again, if you never redeemed the credit, you're out of luck.

Defective Batteries and Apple Customer Service

I just spoke with Apple Customer Service today about the battery in My MBP 2.16CD, which is, according to them, defective. However, since it just recently became unable to hold a charge, and is 1 month out of warranty, they will not replace it. This is despite the fact that it only has 99 cycles on it, and will only hold a 1800mAh charge!
I am very dissapointed that they would admit that the product is defective, but not offer any recompense. I know its out of warranty (by 1 month, it was a replacement battery) but it seems dodgy that they would refuse any sort of service. Has anyone had similar experiences? Is there any consumer legislation that can be brought to their attention?

Hi,
I have the same experience with a dodgy Customer Service. At a service point in my city they told me that they would repair the battery for free, but since i bought it at apple directly i should first asks permission via Customer Service. And after a 30 minute wait on a mobile phone they told me; out of warranty even though 70 loading cycles is not normal for a mac-book-pro battery. I send them a letter, but no response. They like to tell you that since its a battery, you can never claim more than the 1 year warranty; which i think is nonsense, since it is an advanced power device with its own set of chips en led indicators that happens to hold a battery. Anyway; very frustrating indeed to communicate with the boys and girls from Customer Service, and no positive result. It was my first experience with them [and i'm using apple since 1990!] and so far so bad.

MacBook and Apple customer service

So to all the users with issues including, but not limited to, whining, mooing, discoloration, and the various other hiccups:
Have the problems occured after the initial 14 days return period?
And if so, have you had any luck having Apple either service your device, exchanging it, or taking it back and refunding you?
Curious as I'm not exactly in love with this silly MacBook. As far as I'm concerned, it's a good idea, but with poor execution. Eye candy. And it would have been nice had it been launched with the free ipod Nano offer instead of rewarding those who waited with both a free iPod and a better functioning machine. I feel jipped! Or is it spelled "gipped"? At any rate, I'm not ranting, I want to hear if Apple has made good with anyone.

I can honestly say that Apple offered my money back without a restocking fee, and after some discussion I was treated to "I don't want to sell anyone a defective machine, let's open one up and see if there is a problem before I sell it to you." I could not be happier with the eventual resolution I received. Bridging the online and retail sales issues is a tough job and I feel it was managed to the best of anybodies ability with regards to the situation I was in.
I don't believe I would return a machine for the common moo, processor whining, or heat. A serious moo issue maybe. If there is physical damage or the machine doesn't work correctly, then yes I would. As to the discoloration, I don't understand why that would not be returned. I haven't seen anything except one set of pictures of a discolored machine, but if it is as blatant as that; then I would really give it another shot.
To put it in perspective, if you try to keep your consumer standards at the same level when evaluating products then you're going to return a car if the paint flakes off everytime you wash it, but doesn't occur to other ones. On the other hand, if your air conditioner makes a slight whirring noise and virtually every single other vehicle does, then you're more than likely going to have the same result when you exchange it so why bother?
Yes, everything happened in 14 days.
I think what you say, your willingness to try to go the extra distance, and how you say it makes all the difference in the world when interacting with any customer support agency.
Good Luck,
-j

MacBook Pro 13" Late 2011, 16GB RAM and Apple Premium Service Center

Hello all,
My dad has a MacBook Pro 13" Late 2011, it came with a 4GB RAM. When he got Parallels and installed Windows 8, 4GB RAM were not enough to even deal with Safari so he had to buy 16GB RAM from Cruical. Today when he went to Apple Premium Service Center here in Qatar (51 East) they refused to install the x2 8GB RAM and only installed one of them. They kept warning my dad that installing the whole 16GB can cause issues with the MacBook Pro HDD and can make it go faulty. I wanted to ask if installing RAMs can pose the HDD life to any danger. Because my dad uses his Mac for work and wouldn't like to lose any of his files against small additional speed.
Thanks.

its very easy to do, here are step by step instructions with photos

Buying unlocked iphone 5 in and Apple retail store in Canada

Hi,
My problem:
- I need to buy an unlocked iPhone 5.
- I have a gift card to the tune of over $1200.00 for the Apple store in Canada. I want to use this gift card tobuy the iPhone 5
- Apple store Canada gift cards cannot be used on the online store.
- When I call retail Apple stores directly they tell me they don't sell unlocked versions of the iPhone 5, and they don't know if they ever will.
- When I call Apple store online support sometimes they tell me this is correct, and others they tell me that the Apple retail stores( in CANADA) do sell it unlocked.
What`s the real answer.... Has anyone in Canada bought an unlocked iPhone 5 in the apple store?
Definition of "unlocked" : The phone is not locked to any carrier even after initial sim card is inserted. The sim card could be switched to any different network and it would work. i.e ( Bell, Rogers, Fido, Virgin) or when I go to the states I could put in an AT&T or T-mobile card and it would work just fine.
Cheers,

Hence why I am asking if any USER`s in CANADA have bought an unlcoked iPhone 5 in a retail store.

Official Apple repair services refuse to repair iPhone

I have bought an iPhone in Barcelona. Now I have a hardware problem - the upper switch on/off button has stopped working (a common problem). As I a domicile in Moscow, Russia, I was explained that I am not entitled to a warranty. This is nonsense. This iPhone is covered by the warranty, so I have to be entitled for a worldwide warranty. If not, I am ready to pay for it. HOWEVER, the official service repairs REFUSE to repair my iPhone, even for money. I am a loyal Apple customer, I have FOUR officially purchased iPads in my family, and one officialy purchased iPhone, so WHY should I be refused in repair of one of many Apple devices? HOW can I repair it.
Please do not advise me to "go to Barcelona" or "send your phone to Barcelona". I will not do it, I doubt anyone would.
Please help me.
Thank you and regards,
Serge

sshevchenko wrote:
Please do not advise me to "go to Barcelona" or "send your phone to Barcelona". I will not do it, I doubt anyone would.
Please help me.
Thank you and regards,
Serge
Obviously, you have done your research and you have found out that the warranty is not international and as your problem is with the mechanics of the phone itself the only thing you can do is:
Got to Spain and/or send the phone to Spain. (or another EU country). The reality of the situation is that that is all you can do. Whether you decide to do it is up to you.
Oh, and next time, buy the Phone in Russia. It will save you tons of headaches.

IPhone $100 credit?!! and Apple Repair Service Scam!!!

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