IPhone 3G Major Issues - Neither Apple or AT&T can explain.
I know this is much to read but please take the time and do so.
My mother has an iPhone 3G. Unfortunately for her, she has had nothing but problems. She purchased a 3G from AT&T about two months ago and for some reason it was doing the following: white screen of death, freezing, not receiving calls, will only get signal if she restarts it, we have to do constant hard resets. So we decided it was time to bring it to apple to get a replacement. We did that and they replaced it with no problem. Soon only hours later the phone began acting the exact same way. So I decided possibly it could have something to do with the SIM card. So the next day, we went to AT&T and got a new SIM with no problem. Same thing, only a few hours later the phone began acting crazy again. This is not a joke.
Now before I get a million responses saying to RESTORE (from backup and as new phone), do hard resets I need to tell everyone that I have restored about 10 times and probably hard reset 3 to 5 times a day. She owns a brand spanking new MacBook Aluminum 2.4 and it has absolutely no 3rd party programs at all. iTunes is updated and so is the iPhone 3G. Also, before anyone says anything about damaging or dropping the phone please know that I have already checked that out. Each one she has had has absolutely no scratches. The guy at the genius bar made the comment, +"this is the most prefect looking iPhone I have ever seen brought in"+
What are the chances that the replacement phone Apple gave us was defective also??? I know it is POSSIBLE, but really? Many would say just bring it back to Apple but I need to mention the nearest Apple store is 3 hours away from us.
Neither Apple or AT&T can explain to us what could possibly be wrong. I have spoken to about 5 people from each company and they each say, "well, you need to bring it (to the other company) ex. Apple says bring it to AT&T and AT&T says bring it to Apple.
Is there anyone else out there that possibly is experiencing the same problems?
In our family we ALL have iPhone 3G's. Five to be exact. They ALL work PERFECTLY except her iPhone.
This is crazy.
Is there anyone else out there that possibly is experiencing the same problems?
I venture to say there probably are and if so, knowing this certainly won't resolve the problem with your Mother's iPhone.
And I venture to say there have been some people who received an exchange under warranty and the exchange turned up having the same problem or there was another problem with it.
All I can recommend is requesting another exchange with Apple. You don't need to make an appointment at an Apple Store for this. You can handle everything over the phone by calling AppleCare at (800) 694-7466. If it is determined that your Mother's exchange needs to be exchanged and it certainly sounds that way, AppleCare will ship the exchange right to her door. Someone must be available to sign for the package, and she will use the same box to return the existing iPhone. The return shipping label is located below the shipping label to her, and Apple includes tape to reseal the box and a paperclip for removing the SIM card from the existing iPhone and placing it in the exchange. When the box is ready to be returned, you call the number included/provided with the shipment to have the box picked up by the designated carrier. AppleCare will also request a credit card number for the replacement in case the existing iPhone to be exchanged is not returned to Apple.
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