IPhone 3G purchases with IRU discount at AT&T Retail only (KB article)

Having stood in one of the long lines on Friday for the iPhone 3G at an Apple Retail Store, this KB document which was just posted yesterday could have saved us lots of time on launch day.
http://support.apple.com/kb/HT2349
Most of us had to walk in the store, find out that we couldn't purchase an iPhone 3G because of an IRU discount on our accounts, call AT&T multiple times (each call wait time around 10-15 minutes) to find someone who would take the IRU discount off our accounts, purchase the iPhone 3G, activate it later in the afternoon (because of the iTunes meltdown), call AT&T back to put the IRU discount back onto our accounts.
I was around the 40th in line at the Glendale Galleria store in CA and multiple waiters in line in front of me had to do the exact same thing, causing us these unnecessary long wait times.
If this KB article was posted before launch day, we could have called AT&T ahead of time and made sure our accounts were IRU discount free on Friday.
Of course, this is all after the fact. Sorry if this sounds like a rant. I think I can speak for everyone who waited in line with IRU discounts.

I wonder if this represents a policy change? I was told by AT&T before buying my iPhone 3G (which I did on launch day) that I needed to go to an AT&T Store to have the discount applied, or I could apply it later online. So, I bought my iPhone at an Apple Store, then activated the discount online the next day. On 7/25, I exchanged my iPhone for a new one, after I had the discount on the plan. The Apple employee simply called AT&T and had the discount removed (took about 2 minutes, with a quick verbal confirmation from me), and then activated my replacement phone. I then re-applied the discount online.

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IPhone 6 Purchase (with pre-order)

I hope something can be done about the poor service I received.
I shopped around to see what store I would be purchasing the iPhone 6 (64 GB) from and went with Best Buy. I went into the store and did the pre-order on 9/12/14 at the Burbank, IL location. I asked a lot of questions and felt I was making a good decision about ordering from Best Buy. AT&T is my service provider and I called to make sure that my plan would not be affected and was assured that not be the case. I was told I would receive an email before 9/19/14 and I would be able to come and pick up my phone.
I received my email on 9/18/14 and read clearly that the process to activate the phone would take about 30 mins and the person whose name is on the account has to be present. When I arrived at the store on 9/19/17 at about 7pm, the mobile area was pretty crowded and an associate was taking names. I was told the wait was approximately 45 minutes. I was ok with 45 minutes and sat in the mobile area to wait, and wait, and wait. There were only 4 associates helping customers and in the 45 minutes that I was told that I needed to wait I did not see any associate finish with a customer and call a new one to be assisted. It took an hour for an associate to finish with a customer and I thought he would call the next customer on the list but he left and did not come back.
The reason why I am expressing my frustration is that there was no clear communication with the customers at to what was going on and why the wait was so long. Give the customers a clear expectation of what to expect and let them make their own decisions. If I knew the was was going to be over 2 hours I would have left. I had friends who purchased ther iPhones from Best Buy that same day at another location and they stated they were in and out.
I requested to speak to a manager and was informed there had been computer issues throughout the day and he appreciated my patience. Now we are down to 3 associates and by this time some customers had decided to leave but I did not want to make another trip for the same thing. What was really upsetting is that no other associate jumped in to help; not even the manager. The rest of the store was pretty empty and there was no managerial decision to pull help from other departments. One associate went through the whole process of activating a phone for another customer and at the last moment her mother wanted to purchase an iPhone 6 as well. I dont know if the associates work on a commission but that seemed to be unfair; they should have had to wait to purchase the 2nd phone. Another associates clearly did not know what she was doing; she had to ask for help on every screen to this slowed down the process.
Before my name was called the associate who seemed not to know what she was doing continued to text on her personal phone. So not only are you unsure about what you are doing; slowing down the process but you are also texting on your phone which is also slowing down the process. My name did not get called until about 10pm (which is the time the store closes) and the associate that took care (and I use that term loosely) of me was the same one who was texting on her phone. She was clearly distracted and entered my telephone number in the computer incorrectly with slowed down the process as well. I did report this to the manager as well and he offered me a free phone case; and I was appreciative but he was not addressing the issue. The issue is there are customers waiting and no one stepped up to the plate to assist. The customer should come first and I definitely did not feel this way. I am going to think twice about spending my time and money at Best Buy because of this experience.
Thanks for reading and if there is a customer reading this who lives near Burbank, IL I would reconsider.

Greetings rpurches,
I am super excited to purchase an iPhone 6 and am even considering the 64GB model myself. I’m sure you were truly excited to receive the notification that your phone was ready, and can imagine how disappointed you were after waiting longer than expected at the Burbank, IL store.
Our associates should be assisting our customers in a timely manner, while also maintaining a professional and courteous manner. Helping our customers in a timely manner can be difficult if system issues arise, however, we should be letting any waiting customers know so they do not feel left unassisted. I apologize if this is not the experience you had when you were picking up your iPhone 6. I am glad to hear that you brought this experience to the attention of one of the managers in the store, and were able to receive an accommodation for any inconvenience you may have experienced.
That being said, I am truly grateful that you have taken the time to share your experience here on the forum. It is not only insightful, but helpful for us to hear the experiences our customers are having. I can assure you that I have also thoroughly noted your experience so that the appropriate business teams and store leadership may review it.
If you should need any further assistance, please let me know!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

How many systems can you purchase with Student Discount within 12 months?

9 Months ago I purchased an iMac with my University student discount, but now looking into upgrading my machine. I wanted to know if I would be able to get another machine with my Educational Discount? I purchased the iMac in my second year of University, now I'm in my third and find that I need a machine more powerful. It would be good to know if anyone has any information.
Thanks

Depending on the country or region you are located in, the details will vary; to
contact an education store see the link in the bottom of the Apple Store page.
Not knowing where you are located, here are some leads to check into...
To find an Apple education store, in the global sense, see:
http://store.apple.com/us-hed/browse/open/country_selector
For the Apple (US) education store, see:
http://store.apple.com/us-hed/help/contact
For additional links to Apple US education content:
Apple Store Sales
Apple Store Customer Service
Product & Technical Support
Internet Services (e.g., iTunes)
Additional Information
For other access, you may try a regional or country source and then ask if
they can help you; should you be unable to find an appropriate ED link.
See all worldwide telephone support numbers
Contact a mobile carrier
Find an Apple Authorized Service Provider
Visit an Apple Retail Store
For authorized Sales, Service, consulting, training, certification, (global)
https://locate.apple.com/country
Ideally, if you know ahead of time the highest requirement of a system
or product you may need, to buy it ahead is always the best bet; now
since computers come with a pre-installed non-user accessible RAM
or other components, this is more important. Also, combine your order
so once a year, you get what you need.
There are limits and in some instances so there is no doubt about who
is getting the discount; since excess could be diverted to other persons
who may not qualify. However if you have siblings in your household,
and live at home, they may qualify separately to get student discount.
Good luck & happy computing!

HT1657 Are there options to purchase, with a discount, a rented movie?

I have yet to rent a movie however I have purchased them from iTunes. My question is if I rent a movie and decide I wish to own it, is there any type of credit applied or discount on the price being I just spend money to rent it or if its a $20 flick and a $5 rental I am going to pay $25 to rent and own it? Thanks for your time.

I have put in tickets for this, but the decision really isn't from Apple, but the media industry.

How do i approve my kids app purchases with family share

how do i approve my kids app purchases with family share on my iphone?

Hello andrewmarkp,
With Family Sharing, you can approve purchases with the Ask To Buy feature. The following article provides helpful information:
Family purchases and payments - Apple Support
Approving purchases with Ask to Buy
You can turn on Ask to Buy to require approval for purchases initiated by any family member who is under 18 years old.*
iOS 8
Tap Settings > iCloud > Family, and tap your family member's name.
Turn on Ask to Buy.
OS X Yosemite
Choose Apple menu > System Preferences > iCloud.
Click Manage Family and select your family member's name.
Select Ask to Buy.
Ask to Buy is enabled by default for any children under 13 years old, and can be enabled during the setup process for any children 13-17 years old.* You can't turn on Ask to Buy for adults.
If you don't wish to be billed for purchases initiated by a specific adult family member, you can remove that family member from the family group.
*Ages may vary by country or region.
Family Sharing requires a personal Apple ID signed in to iCloud and iTunes. Music, movies, TV shows, and books can be downloaded on up to 10 devices per account, five of which can be computers. iOS 8 and OS X Yosemite are required to set up or join a Family Sharing group and are recommended for full functionality. Not all content is eligible for Family Sharing. Content can be hidden by family members; hidden content is not available for download. Content downloaded from family members or acquired via redemption codes is not subject to Ask to Buy.
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D

Songs purchased on iPhone through iTunes Store will not show up on iPhone after syncing with iTunes

I recently purchased iTunes Match (about a month ago). Since purchasing Match, any songs that I have bought on my iPhone 4S (32GB, Sprint) through the iTunes Store app will not sync back to my iPhone after syncing with iTunes on my computer. I have iOS 7.1.2 and iTunes 11.3.0.54. The only way I can get them to show back up in my iPhone music library so I can play them is by re-downloading the songs through the iTunes Store app. Which is super annoying because now it is about 10 songs that keep doing this, and they are in multiple playlists. Is anyone else having this problem and have you found any fixes? Really regretting purchasing the iTunes Match (which is not enabled on my iPhone, just on my computer).

How to create custom ringtones ...
1. Open iTunes.
2. Find the song that you want to make into a ringtone.
3. Listen to the song and find the part of it you want to use. The chorus may be a good place to start.
4. Write down the start and stop times of the clip.
5. Right-click the song and select "Get Info."
6. Click the "Options" tab.
7. Type in the start time of your ringtone in the text box next to "Start Time" in the minutes:seconds (i.e., 2:01) format.
8. Type in the end time of your ringtone in the text box next to "Stop Time." Make sure the ringtone is no more than 30 seconds long.
9. Click "OK."
10. Right-click your song again and select "Convert Selection to AAC." Wait for iTunes to convert your song. It will create a duplicate version.
11. Right-click the ringtone and select "Delete."
12. Click on the "Keep Files" button.
13. Find the file. It's usually in your User folder under "Music > iTunes > iTunes Music" and under the band's name. It will have an extension of m4a.
14. Replace the m4a extension of your ringtone with m4r. You can either double-click slowly to rename your file, or right-click and select "Get Info" on a Mac or "Rename" on a Windows PC.
15. Click "Use .m4r" or the PC equivalent when the system warns you that the change may affect the use of your file.
16. Double-click the ringtone file. ITunes will automatically add it to your ringtones folder in your iTunes Music Library.
17. Connect your iPhone and sync your ringtones.
Oh, also to change a file extension. (not sure on Mac), but in Windows you need to go to "control panel" select "folder options". You need to uncheck the box "hide file extension for known file types". This will allow you to view and change the files extensions.
Hope this is useful ...

I and my brother have different apple id's but are using the single itunes library on our home PC.When i am syncing my iphone most of the times the apps that were purchased with my brothers apple id is also getting on my iphone.

i and my brother have different apple id's but are using the single itunes library on our home PC.When i am syncing my iphone most of the times the apps that were purchased with my brothers apple id is also getting on my iphone.
How do i differentiate the apps that were purchased with my apple id and sync accordingly.As i want only the apps that were purchased in my apple id.
I am aware of the fact that i can click on the app and check with "getinfo" to see with whose apple id it is brought.but there are hundreds app which i cannot check one by one.
How do i filter the apps with apple id and sync?

Connect the device to the computer.
Open iTunes.
Select the content desired to sync.
Sync.

HT1420 I am trying to sync my iPhone to my computer with a new Apple ID that Ive just created because the original account has been applied on too many computers. iTunes is not allowing me to transfer my purchases with my new account. Help!!

I am trying to synch my iPhone with my computer, and new Apple ID. My iPhone is synced with another computer, but i have changed the Apple ID on my phone and authorized it on my computer. However, i can not transfer my purchases on to my new account. I have updated my phone, authorized the account on both my phone and my computer. And i do not wish to wipe my phone clean, because there is but one song on this new account. How do i transfer the music on my new account?

All content bought/downloaded from iTunes is tied to the account that downloaded it and it can't be transferred to a different account - so you will need to authorise your old account on that computer if you want to transfer its purchases over.
Authorising/deauthorising : http://support.apple.com/kb/HT1420
Syncing with a new computer : https://discussions.apple.com/docs/DOC-3141

My Iphone was sync with Itunes on a computer then this computer broke down and i purchased another one. I was able to extract all the data from the old one. now how can i sync my phone with the new tunes without loosing any data?

My Iphone was sync with Itunes on a computer then this computer broke down and i purchased another one. I was able to extract all the data from the old one. now how can i sync my phone with the new tunes without loosing any data?

Yes, windows to Mac too.
iTunes: How to move [or copy] your music [library] to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Open iTunes and immediately hold down the Option (alt) key (shift on Windows), then guide it to the new location of the library.
Windows users see tip at: https://discussions.apple.com/message/18879381

I have just purchased a new macbook and need to sync my iphone with itunes, i understand that you can only sync your phone with one itunes account. I do not want to wipe my iphone when syncing with this new itunes account. Any advice welcome

I have just purchased a new macbook and need to sync my iphone with itunes, i understand that you can only sync your phone with one itunes account. I do not want to wipe my iphone when syncing with this new itunes account. Any advice welcome

1) authorize iTunes on the new machine for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it.

TS1702 I was sent an invitation from a friend with an iPhone to purchase an app. When I opened the invitation, it sent me to the app store and I bought. However, it was the iPhone version of the app, and I have an iPad. Is it possible to get a refund?

I know, I should've looked at the app page a bit more carefully before purchasing the app (the app in this case is Fruit Ninja, but it applies to all multi-iOS compatible apps) but it would be nice if a confirmation message was sent before authorizing the purchase with your ID and password (i.e., "This is an iPhone app. Are you sure you want to purchase this?"). Since I didn't know I was purchasing an app for bother iOS device, a refund would also be nice.

If the system didn't ship with Mountain Lion originally and you didn't purchase Mountain Lion yourself, then you will need to purchase. A purchase by the system's original owner cannot be transferred to you.
Unless you have another system on which you have purchased Mountain Lion, you will need to first install Mac OS X 10.6.8 on the iMac, for which you'll need either the original installation disks, if the iMac came with 10.6, or a retail copy of 10.6. Install 10.6 and upgrade to at least 10.6.6, and then you can buy Mountain Lion from the Mac App Store, presuming of course that the imac can support Mountain Lion. See:
http://www.apple.com/osx/how-to-upgrade/
Regards.

If I download the free trial, can I still purchase with the student discount?

If I download the free trial, can I still purchase with the student discount? I would like to make sure this program is the right fit for me but I still would like to be able to use my student discount.

Yes, it should be fine.

I need help with a second hand iphone i purchased recently,i am having issues setting it up as it has is requesting for the icloud account that was used by the previous user

i need help with a second hand iphone i purchased recently,i am having issues setting it up as it has is requesting for the icloud account that was used by the previous user

Sorry.
The iPhone is of no use until/unless the previous owner removes it from their account.
You will need to find the prior owner or return the iPhone.

Lost my Iphone and labtop with Windows 7. Got new Iphone and PC, but can only find old purchased music in Purchase History via Itunes on pc, but not get it sync to new Iphone.

Got new Iphone and labtop with Windows 7.
Now can only find the old purchased music via old phone in Purchase History.
How can I get the purchased files into Music list in Itunes, in order to sync with new Iphone ?

Go to the iTunes app on your iPhone. On the bottom tap Purchased. Once that loads, choose the Artist you just downloaded, then the album, then click the cloud icon. This will download the music to your iPhone and will not charge you for it.

Can I use my old charging cube purchased with and iPod Photo that has international plugs to charge my iPhone 4S?

I have an old charging cube that I purchased with my iPod Photo several years ago. It has various adapter plugs to use in other countries some of which have 220 volts. In the USA we use 110 volts.
Can I use the old cube with the proper plug to charge my iPhone 4S in Israel?
Thanks in advance.

The power will be okay.
If the dock cannot take adapters, I strongly advise you to not use the dock (if you want to keep it), without creating support for the iPhone. It will break; had this happen to an iHome with my 5th gen iPod, due to the lack of accessories to support the new iPod profile.

IPhone 3G purchases with IRU discount at AT&T Retail only (KB article)

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