IPhone 4S camera focus fault... and serious0 AppleCare service failure

I wanted to add this thread in case others have the same issue.  I got a new 4S at launch and took quite a few pictures over the first few weeks (including unique ones of my new-born daughter). But when I finally got around to downloading them onto my computer, I found every single one was quite badly out of focus... something I'd not noticed on the small screen. (I wear glasses.)
I called Applecare, and arranged to send the unit back for replacement. But they have totally dropped the ball. A few days after sending it away, I got an automatic message telling me there was no problem, and they'd sent my phone back!
It's clear they've run software and hardware diagnostics, which of course failed to detect a lens optics problem. I reported it very clearly, describing the fault as  obviously an issue with the lens. But after calling Applecare just now it seems my report was simply logged as "camera not working", without my specific details.
I am of course very upset that I will have to be without my phone for a second period due to Apple's failure to record my detailed problem correctly. There's no Apple Store in my city, so I have no choice but to return it again by post.
So this is a heads-up to anyone with similar problems. DO NOT RELY on AppleCare listening competently, or diagnosing properly. If the problem is not one that would show up in automatic diagnostics, insist that they repeat back a wording that accurely represents the fault. And then probably include a detailed description with the box too, something I failed to do as I expected Apple to do their job properly.
Very disappointed. But hope this helps others with similar issues.

take this same rage your're throwing out here, and toss it to the little genius bar worker at your local apple store (perhaps a road trip is in order). convince them of your qualifications as a professional photographer, and explain to them that they are clueless, and inexperienced in professional photography. perhaps then they'll replace your phone.
the alternative is to continue whinging on this forum at how bad applecare is, which won't miraculously fixed the "lens optics" problem your phone is supposedly experiencing.  could it be that the camera lens had finger prints on it the day your pictures didn't work out?  when you mail in your phone next time, send along a print of the so called flawed images, along with a paper note to the tech documenting your exact issue?  does it take a genius to think that one up? apparently... your welcome.

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