Iphone 4s drops calls in new house! help!

I just upgraded to a iphone 4s around easter 2012 after my iphone 4 had water damage, anyway I just moved to myrtle beach, SC and in my house my iphone drops my calls 95% of the time!! It is REALLY frustrating and there is NO apple store remotely close to this area. I havent had any issues of dropped calls outside my house. The annoying this is that my mom has a blackberry and she never had a dropped call. I did *228 to improve my signal and reset my phone multiple times. If I go to verizon they probably wont do anything. I have from 1-3 bars in my house at any time, does anyone have any suggestions?
I cannot cancel verizon because I just started my contract this past Easter 2012.
My only other option is to buy a samsung galaxy nexus 4g on craigslist and keep my iphone as a back up (i wont sell my iphone)

I have the very same issue on Iphone 5 IOS 7.1, original Apple earbuds. Sometimes Music starts, sometimes SIRI kick in, in any case the calls get dropped ! I disabled SIRI, I cannot find a way to disable music. Anyway, when scroling the oen applications, Music is not one of them !
It i making the phone unusable (it is supposed to be a business phone) - pure $700 TRASH.

Similar Messages

Dropping calls in new house

We have droids, iPhone 4s and 5. We moved into a huge community with about 8 subdivisions and houses are 10 years old. I cannot make a call in my home and have to stand in the road to talk to anyone. Zip code 29860 - not rural! I chatted with Verizon and her solution was I should buy a $249 extender. When I was upset and responded that i was already paying Verizon more and more each month because they don't have an unlimited plan and have been a loyal customer 20 years - I got a message that chat ended. Can anyone tell me how to get better coverage? There is no point upgrading 2 more phones 10/14 if I cannot use them.

sanders911 wrote:
... Can anyone tell me how to get better coverage?
Verizon (and any carrier, for that matter) will not guarantee coverage in any specific location - buildings, foliage, mountains, etc all factor in to the reception you will get at any one point.
You moved to an area where Verizon coverage is, obviously, not optimal. You can get better coverage, as the rep suggested, with a network extender. Do other carriers have better coverage in your specific area? Changing providers to one that does provide better coverage would be another option for you.
I agree that continuing to use a service that doesn't work well makes no sense - and if another carrier can provide better service for you, that would be the way to go. Check with neighbors, see what works for them, and make a change if necessary.

IPhone 5 Dropping Calls

I've been with Verizon for roughly 13 years now. Through numerous phones, I've always had great service - reliable, good signal, MAYBE 2 dropped calls in all those years. I recently exchanged my old flip phone for an iPhone 5. For the most part, I'm greatly enjoying the phone. Except . . . it's dropping calls like crazy. In fact, a couple of days ago, it dropped 9 times in a single phone conversation (I was ready to just drive to my friend's house rather than continue.) I haven't had any issues with internet, e-mail or anything else, just phone calls. However, considering this is a phone, that's a HUGE issue and extremely frustrating.
When the call drops, I can call the person back right away, but again - frustrating!
Any suggestions (aside from switching back to a more traditional phone? Which I am about ready to do.)

I have been having and my wife also. We both have an iphone 5, mine is the 32gb hers is the 16 gb. I have contacted tech service with no help. We've had verizon for aprox 10 years. We've had service at our home not the best but never had problems with dropped calls or cutting in and out till maybe 6 months ago. Our son has a iPhone 4S with no problems and our daughter has a droid bionic with no problems. We are getting very frustrated, we have few problems anywhere else but at home. We've even had problems Outside at home keep in mind we have had verizon for years without problems but now we can't continue to pay premium prices for substandard service. As for a verizon network extender I'll try one if it's provided by verizon but I will not buy one, it's not like we just moved to a new house we've lived here for 27 years and our phones worked here for years. Our zip code is 24210. I also work at 24202 and I also experience dropped calls there as never before with verizon. Verizon has problems and either not admitting it or they are blind. Just google verizon iphone 5 dropped calls you'll see Lots of people with similar problems.
WE NEED HELP!!!!!

Why does my iPhone 4S drop calls with good service

Why when I have 3 or more bars does my iPhone 3S drop calls?

Go to Settings > General > Accessability > Incoming Calls then set to default.

HELP! iPhone 5 Dropping Calls

I just switched from an HTC Rezound to an iPhone 5. The device is brilliant in almost all respects....the problem is that it is terrible at what it was designed to do; make phone calls. Although my rezound worked flawlessly, the iphone has dropped every call I have made with LTE activated, and around half of the calls I have made on the 3g network with LTE turned off.
I have already tried a factory reset of the network settings and taking out and putting in the sim card. Any help you can provide would be most appreciated.

Dailykosak, I regret to see that your iPhone 5 isn't performing as well voice-wise as your Rezound. Dropping every call is definitely excessive. Is this happening in a specific location or everywhere you use your phone? What zip code are you located in? Is the signal low as well? If you're within your 14 day worry free guarantee, I would recommend exchanging for another iPhone 5. Different phones will connect to the network differently, but dropping every single call is definitely a problem and possibly an issue with the hardware.
MarquiaF_VZW
Follow us on Twitter @VZWSupport

IPhone 5 drops calls as fast as my confidence in Verizon

I've been a happy Verizon wireless subscriber for roughly the past 7 years. I've always had LG flip phones, and in that time have had perhaps 2 dropped calls. In July 2013, I upgraded to an Apple iPhone 5 16GB in black. As each day passes, and my iPhone 5 drops more and more calls, my regret about the poor choice I made in accepting Verizon's offer to upgrade, exponentially increases.
I live in the same home as I did with all of my LG flip phones that performed flawlessly on the Verizon Network. Never was there a dropped phone call. I transmitted a great deal of data via text and picture messaging with out any significant or frequent slowdowns in speed. I never had problems in the timely receipt of my incoming texts. When I turn on either of my old LG phones and place them next to my Apple iPhone 5, they all match, showing 2 or 3 bars of service and LTE.
Conversely, my regrettable, disappointing, and obviously flawed Apple iPhone 5 does outperform all others when it comes to call dropping dependability. I can count on my iPhone to drop 100% of the incoming and outgoing calls, 100% of the time in my bedroom and in my home office. The rest of my home is about a 70/30 crap shoot in favor of it eventually dropping the call where none were ever dropped in the prior 7 years of my Verizon service using LG phones. People will send me text messages over the span of hours, or a day, and they appear to stack up somewhere until I receive an incoming phone call which pushes all of them through at the same moment as the phone begins to ring. Never had that problem before. People will phone me, and I never hear my phone ring or receive a missed call notification. Hours later my iPhone will suddenly go off with the voice mail notification, all the while between showing 2 or 3 bars of reception when I check the phone wondering why expected calls haven't called me, yet. Short of having to walk outside, trying to have a voice conversation on my iPhone 5 reminds me of the old days, and the family having to get into those awkward "TV viewing positions" and holding old style TV antennas and aluminum foil just to get a favorite station to come in better. Thanks to my Apple iPhone 5, I have to do the same "assume the position" when trying to send any picture or large data files.
No, I do not have a case on, or around my phone.
Yes, I keep my iPhone 5 in the same indoor locations that worked well for LG, and have looked for other "convenient" places to locate them for potentially better reception, with no luck.
I am located in zip code 98663.
The 4G coverage map indicates my location is deep within Verizon's "supposed" coverage area.
I've done the recent IOS 7.0.4 software upgrade, and I think it got worse afterwards, if possible.
All 3 roaming functions are enabled.
I've tested the device in multiple places in and out of the house. It does NOT drop calls outside and data is faster, HOWEVER the iPhone continues to register the same 2 or 3 bars of reception outside as it does inside, including LTE.
I do not power cycle daily, but I do power cycle often.
I have tried resetting the Network Settings in the past.
When others are in my home and are serviced by Sprint and AT&T and others, I can use their non-Apple, non-Verizon, phones, and have ZERO DROPPED CALLS indoors.
I've been told I need one of those $250 network extenders. HAHAHAHA!!! Never had one problem in 7 years in the same house on the Verizon wireless network prior to my poor decision to accept Verizon's upgrade offer. Why, exactly, is it my responsibility to pay $250 to fix a problem that has clearly resulted from either a phone that is lacking in quality that Verizon (ironically?) "upgraded" me to into, a wireless network that is inadequately designed in my area to be compatible with some of the products Verizon sells, or both.
This whole nightmare has severely diminished my confidence in Verizon's commitments to both quality and customer care. I sincerely hope that this plea for help from Verizon will bring an acceptable resolution and restoration of my confidence that Verizon is still willing to defend it's once good reputation, and is the wireless provider that I should be proud to be a member of, for the rest of my life. Hate to jump ship, but if there is no loyalty towards customers, why stay?
Thank you.

KinquanaH_VZw:
Thank you for the reply to my concerns.
I have not had a trouble ticket created over this problem. Since the iPhone 5 continuously drops calls, I have not tried to call *611 from it due to the long hold times. Early on, I made several attempts from my land line to call the 800-922-0204 number for customer service. After holding for up to 20 minutes on different days of the week and at different times of the day and never reaching an agent I became frustrated and chose to live with the problem, realizing that Verizon would be of no help to me. When I finally became disgusted with the call dropping, and related poor reception issues, I decided to research the problem, read what others had experienced, how they coped, what problems they specifically reported, how they communicated their problems, how they were treated by Verizon, and finally what solutions were offered by Verizon, and the ability of those solutions to improve the problem to the satisfaction of the complaining/unhappy customers.
From what I was able to dig up, it appeared that replacing the iPhone was successful in satisfying the customers issues with call dropping less than 10% of the time. Statistically speaking, I felt that replacing one iPhone for another would be a waste of my time. Besides, if I can't get through to customer service on the phone, requesting a replacement is the least of my concerns.
You mention some other things that can affect service:
-Location of tower - Lived in same home for almost 50 years. Unless you moved the tower the day I activated my iPhone and deactivated my LG Chocolate (which received flawless reception in my home). I doubt that is the problem.
-Building structure - Again lived here for almost 50 years. It has not changed since the LG had flawless reception and the iPhone has been less than satisfactory.
-Weather - In the 4 years with the LG Chocolate we had about every type of weather that is typical for this region, and never a problem. In the 6 months I've had the iPhone, the weather here has been pretty consistent and good and there is no noticeable difference to the constant call dropping.
-Tower congestion - Admittedly there were consistent blocks of time Monday-Friday that I did notice the LG slow a bit on data transmission, and attributed it to tower congestion. However, even at minimal usage times, such as 2, or 3, or 4 AM, the iPhone still is quite reliable in it's ability to drop calls and transmit data slowly.
In addition to the above things that can affect service, please keep this in mind, I have friends with smart phones on other networks, specifically Sprint and At&T. When they visit my home, I am quite envious of their reception, even when putting the phones side by side in worst spots in my home, theirs outperform mine in every test I have asked them humor me by doing. Other friends with Verizon smart phones that are not Apple products, receive better phone and data service/reception in my house than I do, but not as good as those with other providers.
From the data I was able to research, customer complaints and resolutions, and comparisons of reception in my home before and after the iPhone and with other providers, I concluded this:
Were I someday able to get through to customer service, I would be willing to jump through the hoops, as I am now, so that you can verify and collect what ever technical data you need regarding this problem.
Ultimately, I would be offered the same choice, or two, as all others having the same problem with their iPhone as I am. Exchange it for another iPhone, which is unsuccessful about 90% of the time, and/or I should purchase at my own expense a network extender. If I, and others, had always had poor reception/service in my home, I would have no problem paying for one. Since the case is the other way around, I decided to be proactive about my feelings on having to purchase one, resulting in my plea for help on the message board.
I do apologize for the length of my message, but I wanted to try to cover all of the potential questions that would be posed to me in an effort to look for causes that would eliminate the iPhone or the signal quality provided by Verizon of any blame.
Anyway, I am happy to have you open a trouble ticket and to answer any questions that anyone needs to ask, and do what needs to be done to find a solution. If you were unable to locate my account through my user name or email address I will provide that information below so that you can get started. If there is anything that involves asking a lot of questions, I suggest it be done via email, as over the phone will probably even frustrate the technician or CSR who has to call me back 20 times to complete the questions due to call dropping.
I sincerely hope that you are able to find a mutually beneficial solution to this problem.
Thank you,
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

My phone started dropping calls in my house about a month ago. How can I fix this?

My wife's 4 and my daughters 5C did the same. I called customer service and was essentially told "too bad, if it's in your house we can't really help that". My wife was able to call *228 and her phone now gets 3 bars which isn't good, but its better than not being able to use her phone. My daughter and I can't use *228. We have powered off and back on, removed SIM cards, what else can we do to actually get phone service on 2 of 3 phones in our own home? The phones also drop calls around the corner from our house so it's not just in our home. The phones all work well at school and our jobs. We live in zip code 80525. Help please!

I was not given a ticket number when I called customer service. I was only told the same thing you typed.... "We are unable to guarantee indoor service due to multiple factors that can impact wireless signals with structural interference ranking high on the list; However, other customers are taking advantage of Network Extenders to improve indoor service". I am starting to feel like this is a ploy to get your customers to spend more money. Most reliable network and we have no coverage in a suburban neighborhood??? Hmmmmmm.
As I said in my original post it is not just dropping calls in our home. It is around the corner from our house and in several other areas of the neighborhood, almost clustered to the south end of our neighborhood with the worst being in our home. We have lived here almost a year and had no problems until a few weeks ago. None of our phones have difficulty with calls dropping anywhere else but our neighborhood. It also effects facetime and my wife being able to send picture messages on her iphone 4.
My brother in law has a Samsung Galaxy--on our plan--and came over last night. He said as soon as he gets in our neighborhood his phone varies greatly between 1x and 4G coverage and likes to drop calls.
The only solution proposed by customer service was to shell out $200.00 for a network extender. Again this is not JUST in our home, though it is worst in our home. This is obviously a recent network problem and should not incur a cost on our part to fix it, if we can't make a call until we leave the entire subdivision.
We will be asking people with other carriers to try their phones in our neighborhood. If they have better coverage, our family will be changing carriers. We have been loyal Verizon customers since 1999. Our loyalty ends when we shell out $300 + a month for phones we are unable to even use in our home or our neighborhood. Hoping for a real answer from customer service soon. This generic "we want you to be satisfied and have a great experience" response followed by "Spend more money with us to get coverage that you have had for a year but suddenly don't have" is unacceptable.

Iphone 4 drops calls or the person cant hear me for a min and then drops

I have an Iphone 4 and it was running 4.0.1 previously and now 4.3.2 ( its was dropping calls both on 4.0.1 and also after upgrading to 4.3.2)
I am facing these problems:
When I make a call or receive, the person is not able to hear me completely (its not in mute)
or
When I receive a call, I am able to talk for about 2-3 min and then it goes blank and disconnects.
I spoke to my phone carrier and they said there was nothing wrong from their side.
Any help.

I am having the same problem. I have 4.3.3 and in 30 minutes I had a total of 11 drops. The funny thing is, nobody know anything.

IPhone 3G Dropped Calls

What was once an annoyance is now intolerable. My iPhone is all but useless as a phone. I drop calls constantly even with 5 bars and sitting in place. I've updated software, rebooted phone etc. Any thing else I can try?

What part of Europe are you in? Is 3G coverage fairly comprehensive where you are?
Do you have the 2.1 update installed? If so, and you have adequate reception and are still dropping calls excessively, I would probably try swapping out for a new iPhone.
If you don't have adequate 3G reception while on the move (i.e., driving) throughout your city/region, I'd recommend turning off 3G. With the exception of Asia, clearly 3G is still a burgeoning technology in most parts of the world.
In the language of audiophiles, it's simply not "perfect sound forever." Yet.
When Apple gives the advice to "turn off 3G" I'm sure they do so with a great deal of regret and frustration. On one hand, they obviously failed to do their due diligence as to how millions of these devices would interact with at&t's towers, out in the actual world.
On the other hand, I do believe they've produced a great product. When I'm in a 3G saturated area, the phone does everything it's supposed to.
Finally, a personal anecdote. A buddy of mine is also on at&t Wireless, and while working on the east coast a month ago, bought an AT&T Tilt. As the negative press about the iPhone 3g was piling up, I was getting merciless teasing from him about how I should've gone with a "serious device," rather than a toy.
Long story short, when he got back in town a few weeks ago, we had drinks at a bar over in Culver City. When we compared reception, we both had three bars of 3G. Last weekend, post 2.1, we got together at the same place. Of course, he still had his three bars. I had five.

Why does my iphone keep dropping calls

Why does my iphone4 keep dropping calls??? It has been doing it for over a week. Does anyone have an answer.... AT&T says they are not having any problems and I have done everything but restore my phone.

Unfortunately, this has plagued the AT&T iPhone since the original model came out. It's most likely a dead zone causing the issue (I have the sameissue from time to time). You can also get a Micro Cell from AT&T, it's basically just an access point that allows you to pick up a cellular signal at home or work (where ever you set it up).
To eliminate any hardware issues, make sure you're on the latest build of the OS (4.3.3 for the AT&T iPhone 4) - I noticed you're still on 4.3.2. If you don't have a case, I suggest the Apple bumper or any case that covers the metal bezel on your phone, that will help as well.
Also, you can "reboot" your phone. To do this, hold down the metal sleep button on the upper-right corner of your phone until the "slide to power off" slider is displayed, then power off the phone. Wait a few minutes and turn it back on.
Hope this helps!

WSJ article reports Apple working on fix for iPhone 3G dropped calls

FYI: http://online.wsj.com/article/SB121875082778242281.html?mod=googlenews_wsj

Oh yeah, I started having the dropped calls since i upgraded to firmware 2.1, so if anyone is having this problem, give it a try!

Iphone 4 drop calls & make a call from my contacts while I am calling

I am on EDGE, not 3G.
My old iphone 3G never dropped a call during conversation from my home,(I have a very good signal at home).
My new Iphone 4 ,from the same location,home,same place,is droping calls during conversation , and is making a call randomly from my contacts while I am calling/talking, without loosing any signal (always 5 bars),and without touching the antenna.
I hope the new update will fix those problems

Update is likely not relevant. Take it to an Apple store. It may be a proximity sensor issue.
Phil

Anyone know how to resolve iPhone 4 dropped calls as I have a case on and it's still losing every single call I make at least twice and I'm sick to the back teeth of it?

Hi all I recently rang my service provider to complain about my
iPhone 4. Iv done this several times but they always fob me off. This time I kicked off and they told me I would have to speak to apple. I did and they told me there was nothing they could do as my phone was out of warranty.
Its really frustrated me cause it's a widely publicised issue that apple dropped a complete bollock allowing such a major flaw ever get released and then they have the cheek to use the warranty as a reason. This issue should not have anything to do with warranty as it's a fault
With every single iPhone 4 out there. There should have been a recall and the issue resolved. Im disgusted apple and I won't be buying anything from any of your products again.
Does anyone know how I can resolve this as apple want to charge me to repair even though it's there fault this issue exists?
Thanks

I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.

Broadband speed dropped, call centre of no help

Moved into a property in December which had an existing BT line and had had BT broadband.
Throughout December and January I've had about 5Mbps speed.
Had recently noticed the speed had been significantly slower and two days ago I got round to checking and looking into it.
On testing (using BT speedtester) it showed a 0.5Mbps speed.
I phoned the BT technical support and was promised (specifically so as I queried the assurance) that I would be back to 5Mbps 'within 24 hours'.
24 hours later it was still showing 0.5Mbps. Phoning again I had to go through all of the same steps and have now been told I will be back to 5Mbps in 48 hours. Except the callback I got then told me 1-1.5 Mbps.
Obviously the initial promise wasn't followed up on but irrespective of that, 1.5 when I live a few hundred metres from the exchange is less than acceptable, especially when I've had 5Mb speed in the past.
Testing using bt speedtest shows:
Download speedachieved during the test was - 1.25 Mbps
For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :7.42 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
The OP profile and 'acceptable range of speeds' are way down on what I had at the time the line was set up and throughout December and January.
My ADSL settings show:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 23:10:16
Downstream:
7,424 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
15.0 dB / 29.0 dB
Line attenuation (Down/Up):
6.5 dB / 3.0 dB
Output power (Down/Up):
12.1 dBm / 11.9 dBm
FEC Events (Down/Up):
105316 / 20
CRC Events (Down/Up):
142 / 7
It's not connected to the master socket and I can't connect anything to the master, or do anything with it as it's (bafflingly) installed in the attic (which isn't boarded).

if you are already with a low profile then the next restart then starts the reset time again this is why it is important to maintain a stable connection once the profile has risen to its correct level then just one reboot now ant then wiull have no effect on your profile
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What do I do about my dropped calls, the iOS update hasn't helped

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Talk to your carrier. It's their network.

Iphone 4s drops calls in new house! help!

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