Dropping calls in new house

We have droids, iPhone 4s and 5. We moved into a huge community with about 8 subdivisions and houses are 10 years old. I cannot make a call in my home and have to stand in the road to talk to anyone. Zip code 29860 - not rural! I chatted with Verizon and her solution was I should buy a $249 extender. When I was upset and responded that i was already paying Verizon more and more each month because they don't have an unlimited plan and have been a loyal customer 20 years - I got a message that chat ended. Can anyone tell me how to get better coverage? There is no point upgrading 2 more phones 10/14 if I cannot use them.

sanders911 wrote:
... Can anyone tell me how to get better coverage?
Verizon (and any carrier, for that matter) will not guarantee coverage in any specific location - buildings, foliage, mountains, etc all factor in to the reception you will get at any one point.
You moved to an area where Verizon coverage is, obviously, not optimal. You can get better coverage, as the rep suggested, with a network extender. Do other carriers have better coverage in your specific area? Changing providers to one that does provide better coverage would be another option for you.
I agree that continuing to use a service that doesn't work well makes no sense - and if another carrier can provide better service for you, that would be the way to go. Check with neighbors, see what works for them, and make a change if necessary.

Similar Messages

Iphone 4s drops calls in new house! help!

I just upgraded to a iphone 4s around easter 2012 after my iphone 4 had water damage, anyway I just moved to myrtle beach, SC and in my house my iphone drops my calls 95% of the time!! It is REALLY frustrating and there is NO apple store remotely close to this area. I havent had any issues of dropped calls outside my house. The annoying this is that my mom has a blackberry and she never had a dropped call. I did *228 to improve my signal and reset my phone multiple times. If I go to verizon they probably wont do anything. I have from 1-3 bars in my house at any time, does anyone have any suggestions?
I cannot cancel verizon because I just started my contract this past Easter 2012.
My only other option is to buy a samsung galaxy nexus 4g on craigslist and keep my iphone as a back up (i wont sell my iphone)

I have the very same issue on Iphone 5 IOS 7.1, original Apple earbuds. Sometimes Music starts, sometimes SIRI kick in, in any case the calls get dropped ! I disabled SIRI, I cannot find a way to disable music. Anyway, when scroling the oen applications, Music is not one of them !
It i making the phone unusable (it is supposed to be a business phone) - pure $700 TRASH.

My phone started dropping calls in my house about a month ago. How can I fix this?

My wife's 4 and my daughters 5C did the same. I called customer service and was essentially told "too bad, if it's in your house we can't really help that". My wife was able to call *228 and her phone now gets 3 bars which isn't good, but its better than not being able to use her phone. My daughter and I can't use *228. We have powered off and back on, removed SIM cards, what else can we do to actually get phone service on 2 of 3 phones in our own home? The phones also drop calls around the corner from our house so it's not just in our home. The phones all work well at school and our jobs. We live in zip code 80525. Help please!

I was not given a ticket number when I called customer service. I was only told the same thing you typed.... "We are unable to guarantee indoor service due to multiple factors that can impact wireless signals with structural interference ranking high on the list; However, other customers are taking advantage of Network Extenders to improve indoor service". I am starting to feel like this is a ploy to get your customers to spend more money. Most reliable network and we have no coverage in a suburban neighborhood??? Hmmmmmm.
As I said in my original post it is not just dropping calls in our home. It is around the corner from our house and in several other areas of the neighborhood, almost clustered to the south end of our neighborhood with the worst being in our home. We have lived here almost a year and had no problems until a few weeks ago. None of our phones have difficulty with calls dropping anywhere else but our neighborhood. It also effects facetime and my wife being able to send picture messages on her iphone 4.
My brother in law has a Samsung Galaxy--on our plan--and came over last night. He said as soon as he gets in our neighborhood his phone varies greatly between 1x and 4G coverage and likes to drop calls.
The only solution proposed by customer service was to shell out $200.00 for a network extender. Again this is not JUST in our home, though it is worst in our home. This is obviously a recent network problem and should not incur a cost on our part to fix it, if we can't make a call until we leave the entire subdivision.
We will be asking people with other carriers to try their phones in our neighborhood. If they have better coverage, our family will be changing carriers. We have been loyal Verizon customers since 1999. Our loyalty ends when we shell out $300 + a month for phones we are unable to even use in our home or our neighborhood. Hoping for a real answer from customer service soon. This generic "we want you to be satisfied and have a great experience" response followed by "Spend more money with us to get coverage that you have had for a year but suddenly don't have" is unacceptable.

Constantly dropping calls no matter the phone

All Verizon phones constantly drop calls in my house. Signal constantly bounces from 2-4 bars when the phones aren't moving. The only place I can make calls without dropping signal is if I step out in my back yard. How do I put in a ticket or have someone check this out. The problem has been here since I moved in 2 years ago, however it's progressively gotten worse. Phones are HTC Winphone 8x and Samsung Brightside, but family's Droid X2, Iphone 4, Iphone 5, LG showtime, and a couple other basic phones all have same issue.

Hi mtpica112471!
I apologize for the inconvenience because I realize the importance of operable service! Let's look into this. Current zip code? There can challenges present with indoor coverage.
Thanks,
AyaniB_VZW
Follow us on Twitter @VZWSupport

Dropped calls and no service in my house...why am I even paying a phone bill?

I've been a Verizon customer for probably around 6 or 7 years now. I've had plenty of different devices and was always happy with my phone. A few years ago, service started to get horrible in my house. I would barely get service and my phone would drop calls. I have spent hours over the past 2 years on the phone with reps. Some were very helpful, and some were very frustrating. I have put in service tickets and even changed out my phone to try to get better service. Let me also note that AT&T customers get perfect service inside of my house. I don't even want to hear the excuse that Verizon doesn't guarantee service inside of a building due to building materials. The last time I checked, I didn't rebuild my house in the past few years with new materials. I use my cell phone for business when I'm at home, so it is extremely important that it works inside my house. I put my most recent service ticket in almost 2 weeks ago and there is STILL no resolution. I also won't accept if the only resolution is me buying a network extender.. I'd rather pay an early termination fee and leave before I'd ever spend money on another Verizon device. I have had 2 reps in the past week tell me that they would call me back and I never hear anything. I also have been told that they would resolve it by a certain date, only to find out that now they are saying it's going to stay open until they can figure it out. I rely on my phone for work now more than ever since I recently starting working from home, so how can I accept the fact that I am waiting around and paying for a phone that doesn't work when I need it the most? For all of my trouble, they offered me a $20 credit on my account. I shouldn't even use the word "offered" because I was the one who mentioned that I should be reimbursed for my time. I'm so sick of wasting my time on the phone and I am truly disgusted with Verizon. As a long time customer who has spent thousands of dollars over the year paying for Verizon service, I would expect to be treated much better than this.

I am not in the same boat, Verizon works absolutely everywhere I go and I am super happy with the service. If the service started not working however, and I got no resolve, I would just cancel it and switch providers. No point in paying for service you can't use, especially where you live.

Since i got the new Iphone 4s it constantly drops calls. Apple have replaced the phone with another new iphone 4s but i am still having the same problem. I have checked with vodapohe that there is no issue from there end, given a new sim, still drops out

Since i got the new Iphone 4s it constantly drops calls. Apple have replaced the phone with another new iphone 4s but i am still having the same problem. I have checked with vodapohe that there is no issue from there end, given a new sim, still drops out

Have a look at this it might help
http://support.apple.com/kb/TS4148

Ok I am ready to throw my S3- it drops calls constantly- sent it back, got a new one, now is doing the same thing- HELP???

OK ok I am ready to throw my S3- it drops calls constantly- sent it back, got a new one, now is doing the same thing- HELP???- I know others have had this problem , is there a permanent fix or do i switch phones?

Hi kiz,
I also have the Galaxy S3 and I have not experienced any issues with calls. I want you to have the same experience! As indicated by Ann154 (thank you!), the coverage in your area may have something to do with the quality of your calls. Please provide us with your ZIP code and we'll check the type of coverage in your area. We can also replace the SIM card to ensure that this issue is not SIM card related. If you have not requested a SIM card replacement yet, please follow me and send me a DM with your account number and I will follow up with you to order a SIM card replacement.
AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

Help! my new HTC drops calls constantly...

I just got this phone a few weeks ago and it is constantly dropping calls at my home. My previous old basic phone never dropped calls here. I have updated the phone several times and it hasn't helped. My husband got a G'ozone and it is doing the same thing. I am thinking we should have gotten iphones instead of droids. Anyone else have this problem? Any suggestions? Also, I am wondering if there is a time frame where you can return a new phone and get something else?

Hi kiz,
I also have the Galaxy S3 and I have not experienced any issues with calls. I want you to have the same experience! As indicated by Ann154 (thank you!), the coverage in your area may have something to do with the quality of your calls. Please provide us with your ZIP code and we'll check the type of coverage in your area. We can also replace the SIM card to ensure that this issue is not SIM card related. If you have not requested a SIM card replacement yet, please follow me and send me a DM with your account number and I will follow up with you to order a SIM card replacement.
AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

Iphone 5 keep dropping calls, after installing new software

since instaling new software, my phone keeps dropping calls, with message call failed.....

Hi Ricardo Jame,
Here is an article for you that will help you troubleshoot this issue with your cellular data connection:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/TS3780
Take care, and thanks for visiting the Apple Support Communities.
-Braden

I have a problem with my iphone 4s i have a new sim card from virgin but the problem is still happening it drops call and says that i am unavalable wont always send texts is there something wrong with my phone ?

i have a problem with dropping calls faild text and poeple cann`t ring say unavailble

what did your carrier say when you reported the issue to them?

Dropped Calls in close proximity to tower

Hi.
I posted this as a response to a similar post, but I'm not sure who may see it, so I'm reposting here. Sorry for the duplication.
I have been having dropped calls in my home chronically since moving to my new house four years ago. Zip code 37917. Close to downtown Knoxville, TN. Here's a brief summary of what's happened so far. The reason for this post is I recently came across an ad for repeaters and outdoor and indoor antennas linked to the repeater, and I'm wondering if they really work - especially when they cost $500 plus.
Brief history of my actions and suggestions from Verizon techs.
1. Initially bought and installed Samsung Range Extender in Aug 2008. Been using it ever since. Yes, I do have it set up correctly and have rebooted it multiple times over the years.
2. Changed phones frequently - even paid full price for a couple of phones. Here's a list of the phones that I have tried - may not be a comprehensive list - but even friends of mine on Verizon have issues connecting and dropping calls in and around my neighorhood and in my home.
Blackberry Pearl and Blackberry Curve
Storm
HTC Incredible
Motorola Razr Maxx
(There's probably others I can't remember)
3. Contacted Tech Support so many times that I have been offered (before I purchased the Razr Maxx this past spring) that since I am in a "known trouble area" that I can opt out of my contract with no penalty.
4. I also have been told to contact Verizon Corporate in Atlanta to see if they can "specifically let me know when these issues are going to be addressed in my area".
I even have a Tier III+ trouble ticket and received from Corporate their generic response of "you can sign up at the link below for the newest products and services".
5. I am, as the crow flies, less than two miles from the nearest Verizon cell tower. I have been told that I am "too close" to the tower to receive consistent service. Been told that the signal spreads out and I am actually underneath the signal.
I have seriously considered leaving Verizon for another service (AT&T), but I have so much money invested in my phones, extender, accessories, etc., that I'm not sure it's worth switching, especially since I travel to rural areas and do get better service in those areas with Verizon than other carriers.
So back to my reason for posting this rant. Do outside antennas that link to an inside antenna and then to a repeater work? And would it work in conjuction with my Samsung Range Extender?
(I will also include a summary of the explanation I provided to corporate last spring or summer and a summary of their response).
Thanks!!
Jeff
RE: Report Service Issue (WFM90584784)
Primary Subject: Network and Coverage
Secondary Subject: Report Service Issue
Message Body: TIER III+ Problem. KNOWN TROUBLE AREA
Told by tech support that this email needs to be forwarded to CORPORATE.
Have had longstanding dropped call/service issue in our neighborhood and
have been told its a known trouble spot, even though we are very close to
Verizon cell towers.
I have talked to numerous upper tier tech support/engineers over the last
three years with nothing resolved yet about dropped calls in my area, including
my home. I do have NETWORK EXTENDER.
I have been told I can get out of my service contract with no fee. I want to
avoid that, if possible, unless I can be reimbursed for all my equipment:
Network Extender, four smartphones including Samsung Charge that I paid full
price for, MiFI 4G LTE broadband, etc. unless they would all work with a
different network.
I have been Verizon customer since mid 1990s.
What I need to know is SPECIFICALLY what is being done to fix this issue in
my area, if anything, and what TIME FRAME am I looking at to have the issue
resolved. Otherwise, I will have to switch carriers.
Everything is logged on my Tech Support Screen log. Please review that and
respond to this.
Thank you.
THEIR RESPONSE IN PART:
Thank you for contacting our Verizon Wireless Technical Support Website. We
apologize for the inconvenience with network access while using your Verizon
Wireless products and services. We are happy to assist you with your questions.
We apologize for the delayed response to your email and for any
inconvenience this may have caused. Verizon Wireless has a strong customer
commitment to delivering the best from our service and staff. We are
disappointed to hear the service you received did not reflect this commitment.
We'd appreciate the opportunity to restore your confidence in us and prove we
are worthy of your continued business. We would hate to lose a valued customer.
Thank you for providing details regarding your trouble and concerns. For
assistance with contacting our corporate office, please see the address below.
Verizon Wireless
PO Box
GA 303
Additional information regarding your concern can be found below.
Verizon Wireless radio frequency (RF) engineers and system performance
engineers regularly evaluate network coverage and performance to identify
locations that may require additional coverage. Based on their analyses and
recommendations cell site construction or other improvements are then planned
and budgeted accordingly. Currently we are not aware of network changes within
the area specified. We truly apologize we are unable to provide specifics
regarding our network.
If you would like to receive e-mail updates regarding new products and services,
please click on the "Sign Up" link located at the bottom of our
website below:
http://www.verizonwireless.com.....
We hope you find this information helpful. Other network tips and helpful
product information can be found at the link below:
http://support.verizonwireless.com.....
It has been a pleasure assisting you today. We make it our personal goal to
resolve all of your concerns. We sincerely hope that you feel we have done that
today. Should you feel your current concerns are not fully resolved, please
reply back to this email or call us at 1-800-922-0204 and we will happily
address them for you. We appreciate your business and thank you for choosing
Verizon Wireless.
Sincerely,
(name omitted by me)

Thanks for replying, Brian.
A - Yes, it is a Verizon tower about 1 1/2 miles as the crow flies. I've been told there are other Verizon towers close by.
B - Housing is historic wood frame out (circ. 1890) that's been refurbished with blown foam insulation on exterior walls, dirt to highest point in the attic.
C - RF interference, I've had the problem ever since I moved here and have had different electronic devices in the home and have not explored that possibility completely. But, I do get the Extender confirmation beep, and also have added another 4 hub router, with my main router being Apple Extreme with an additional Airport Express within the last year.
D - I also drop calls sitting on my front and back porch outside. I am right next to Interstate 40, but actually below grade level of the traffic, so that's why I was wondering if I had a little more height if it would help. Interestingly, when I am on I-40 right next to my house, the signal is strong and I don't drop calls - at least that I remember.
Thanks again,
Jeff

IPhone 5 Dropping Calls

I've been with Verizon for roughly 13 years now. Through numerous phones, I've always had great service - reliable, good signal, MAYBE 2 dropped calls in all those years. I recently exchanged my old flip phone for an iPhone 5. For the most part, I'm greatly enjoying the phone. Except . . . it's dropping calls like crazy. In fact, a couple of days ago, it dropped 9 times in a single phone conversation (I was ready to just drive to my friend's house rather than continue.) I haven't had any issues with internet, e-mail or anything else, just phone calls. However, considering this is a phone, that's a HUGE issue and extremely frustrating.
When the call drops, I can call the person back right away, but again - frustrating!
Any suggestions (aside from switching back to a more traditional phone? Which I am about ready to do.)

I have been having and my wife also. We both have an iphone 5, mine is the 32gb hers is the 16 gb. I have contacted tech service with no help. We've had verizon for aprox 10 years. We've had service at our home not the best but never had problems with dropped calls or cutting in and out till maybe 6 months ago. Our son has a iPhone 4S with no problems and our daughter has a droid bionic with no problems. We are getting very frustrated, we have few problems anywhere else but at home. We've even had problems Outside at home keep in mind we have had verizon for years without problems but now we can't continue to pay premium prices for substandard service. As for a verizon network extender I'll try one if it's provided by verizon but I will not buy one, it's not like we just moved to a new house we've lived here for 27 years and our phones worked here for years. Our zip code is 24210. I also work at 24202 and I also experience dropped calls there as never before with verizon. Verizon has problems and either not admitting it or they are blind. Just google verizon iphone 5 dropped calls you'll see Lots of people with similar problems.
WE NEED HELP!!!!!

FULL bars -- Drop Call-- NO bars -- FULL bars ahhhhhh

So I bought this 8gb iphone thinking it was the greatest thing since sliced bread (and it is, when it wants to be) and then I start getting this sequence of "FULL bars --> Drop Call--> NO bars --> FULL bars" I went to Apple store and they said it was an ATT network problem. SO I went to ATT and they said you need a new SIM card and after that whole riggim and role, it still does this dropping a call when I have full bars and then after it says call failed it will drop to 0 bars and then jump right back up to FULL bars all in a matter of 3 seconds. So who's the problem here?

I'm in San Francisco, and have plenty-o-service at my office (and most places, in fact) - five bars just about everywhere except for my home, which is obscured by a hill and other houses.
Anyhow, the same problems you report started the afternoon I did the 1.1.3 update. Nary a dropped call before that update. It's really irritating, as I use it for my work phone - especially on conference calls.
Say 'hi' to Boston for me! My wife and I just moved from Boston to San Francisco in September...
Until the next update, I think we might just be stuck with this... Apple has been dropping the ball in regards to quality-of-software lately, as a video editor, I can just say that there have been many, many issues with 'busted' pro-apps post-leopard. Tisk Tisk!

Mckenney Virginia dropped calls

I have been a Verizon customer for just over two years (signed new 2 year contract in aug 2010) I live in McKenney Virginia. I choose Verizon because they had service out here but for the last 2 to 3 months I have dropped anywhere from 10 to 25 dropped calls a day. I have had 2 trouble tickets the first of which was closed saying they found nothing wrong. This time I do get a call every other day or so stating they are still working on the problem but how long do I have to deal with dropped calls it is so hard to try to conduct any kind of business with everything being automated. Until now I had no complaints with Verizon had always had great service everytime I called or went into a store.

I too live in McKenney and have noticed the terrible reception. I used to recommend verizon because of the outstanding service! Calls seem to last no longer than about 2 1/2 minutes before dropping, that's on a good day! I also had a trouble ticket from a few weeks ago and haven't heard ANYTHING back. I am getting real close to cancelling my service and several of my friends are too. Sprint has a tower just outside of town, I can see it from my house, I bet their calls aren't dropping.

Network Extender Dropping Calls when handing off to Outdoor Network

If I stand right next to my network extender, it works great. the moment I move outside a 15 ft ring, I begin to drop calls. i believe it is because my Blackberry is now getting a stronger signal from the outdoor network and I should be handing off to outdoor network. Instead of the call continuing, it drops. Also, the same thing happens when I am on a call inside my house, get into my car and drive away; I drop the call. I have called VZW Tech support and was told to power down the unit, yadda, yadda, yadda and call back if I still have the problem. Well, I still have the problem, so I am posting this in the hope someone has seen this and it saves me the hour long support call that doesn't resolve my issue...

I have the exact same problem with a Verizon/Samsung network extender that started dropping calls after about 30 seconds into a conversation. This problem started at almost the exact same time as those reported on this forum. Verizon has not once mentioned that it may be a problem on their end and we quit using the extender almost a year ago. However, with new smart phones in the household and multiple reception problems, we need to find a solution. I think Verizon owes its customers/supporters a solution since it sold the extender devices to the consumers at substantial expense. I for one, would like to either get my money back along with the time spent trying to rectify the problem, or get a solution that will allow us to carry on conversations in our home. It is ridiculous with the amount of money spent on monthly Verizon Phone bills, that we get such poor service - simply ridiculous!

Dropping calls in new house

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