IPhone 6 Technical Difficulty in Order Process

Ok, so I pre-ordered the iPhone 6 64gb Space Gray on the 15th of September. My expected delivery was October 24th. Which I was completely fine with. Anyhow, today I get online to check the status, and it has given me a real order number (INSTEAD OF JUST THE PRE-ORDER NUMBER) but says there was a technical difficulty in the order process and to contact Verizon which I did by phone. I was on hold most of the time, which was completely ok with me, my Verizon rep, Priscilla was amazing, but she contacted several different people and even a person within a different department that could not give her a straight answer what the problem actually was. She said she would be calling me later this evening, hopefully with some good news about my order. I really hope it has shipped, but that is wishful thinking. I was just wondering if anyone else may have had this problem and if so what happened. I just hope my order is ok, she said that she had never seen that error before. Any help would be appreciated!

I am having the same issue. I call and was given an order number that was 6 digits (is this right?) and when i try to check on the order it just says there are "technical difficulties, please try again later" I also ordered the six plus on the 15th, and went through the terms and conditions email, but i never received an order confirmation email. I just wanted to check on the order as i have heard that others are receiving phone alot earlier than the original posted delivery date. Now i am worried that my order was not processed correctly... as i have received nothing official to show i have an order processing.

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Order technical difficulty....... Still! 02/09/11

So I pre ordered my iphone about a week ago and it still says "We have experienced technical difficulty while processing your order.
Please contact Us." I have sent in the customer inquiry and got an email back saying its in queue and will be processed and I will have it by the 10th. Yesterday I called to make sure it was truly coming on the 10th they said yes it will process and be shipped on the 9th.... Its the 9th and and it still says the same technical difficulty message. So I called today and they told me that they had a computer error and I should just call back tomorrow and see if anything changed. Why am I going to still be waiting for a pre ordered iphone after it comes out to anyone else? Not much of a pre order is it?

esq wrote:
Same issues here and getting the runaround from VZW for almost a week - I don't believe anything they say anymore and felt like I would still be waiting two weeks from now. However, I was able cancel my 2/3 order online (even though I kept getting the error message same as the original poster) and reserve a phone for pickup at the Apple store. But I did all this last night when the ordering system opened and it may too late to reserve a phone at Apple now.
It's probably not too late to do a reserve through Apple and pick up tomorrow, I didn't do mine for my daughter's phone until late this afternoon of course I am in a pretty small area in fact it's 100 miles to the nearest apple store, but I am guessing even that store must not have had a huge demand for them since late this evening I was still able to reserve a phone.
Johnita

Does BB care that customers are unhappy about the iPhone 5 pre-order process? Should they?

It is obvious that there are more than a few customers who are unhappy with the iPhone 5 pre-order process. In my case I was unhappy with it. BB kept pointing the finger at Apple. It is well documented in the press that Apple has redirected supply to Apple customers then to phone companies. So, although still unhappy, I was buying BB's explanation.
Fast forward to this past Saturday. I received an email that my iPhone is ready for pick up. Due to prior commitments over the weekend I planned on picking up the phone on Monday. On Sunday I get an email stating that if I don't pick up my phone by Tuesday my preorder would be canceled. I gave it no thought. This morning (Monday) I got a reminder email. Still everything is good, because I'm going to pick it up today.
I walked into the store seconds after the door was unlocked. I hand my paperwork to the salesman in the mobile department. He asked me if I had received a phone call. I said no. He said there was no iphone for me. I showed him the emails on my phone. The net result is that I do not yet have my iphone. I am expecting someone at BB to blame the emails on Apple.
Does BB care about the fact that there are disgruntled customers? Should they? They no longer have any brick and mortar competitors. Since they have a monopoly in most markets, should they even bother to care? Caring would probably eat into their profits.

They absolutely should care. The thing about the iPhone is that it is a product that makes a large splash. People can instantly talk about it since it is statistically a good ice breaker. One of the first things I talk about when I discuss my iPhone with other's is where to buy it and I have not recommended Best Buy for the way they have handled this exact scenario. When they found out what had happend they could have at the very least offered to price match Walmart for the 16GB version.
As far as the competition is concerned. I say that I will be purchasing the more costly electronics online or Costco. I am through with Best Buy. I will stop in periodically and "play" with the item's I am interested in purchasing but no longer will I buy from them.
By blaming Apple for this and given that Apple has done this to them in the past, I can only wonder how they did not see this coming. If I were in a situation where I knew the supplier would even consider Shorting me on supply I would demand a written and legally binding statement by that supplier that I would not get stiffed for the devices. It only makes sense that if you have a contract to sell then you have a contract to secure your supply.
If this contract existed we would be hearing about a lawsuit against Apple by Best Buy but they don't have this agreement so they just look amature and naiive.
Good luck to you in getting your phone. I simply walked into an Apple Store in Cupertino CA on 09/21/12 at 5PM and walked out by 5:30PM with all my contacts and email set up.

What is the status of the iPhone 6 plus 128GB pre-orders?

Does anyone know the delivery status of the iPhone 6 plus 128GB pre-orders made within the first hour on the verizonwireless.com website? I fully completed the process online for a silver iPhone 6 plus 128GB and received three indications of a 9/19 delivery date (an order summary webpage, an order confirmation webpage, and an order confirmation email with the correct phone upgrade order). My online verizonwireless.com account doesn't show any orders (in the past 120 days), but when I put in the pre-order confirmation number and my last name I get the message "We received your order and it is in process. Expected Ship Date: Not available at this time" During Friday and Saturday the date showed 10/14 (not even the 9/19 on the three confirmations). The question is what is the real delivery date, and was the pre-order really even received? Is there a Verizon rep online that might be able to check if I provide the necessary numbers and tell me what is the status of my pre-order? Thanks anyone for any assistance.

Thank you so much for that information! That is great news! And the first straight answer I've been able to find!! And it makes sense!! I was able to start my order around 2:57am and then with some confusion over losing my unlimited plan & having to choose a new one I probably didn't get the order in until around 3:15-3:20....But my confirmation email didn't come through until 4:55am and I know I was definitely done ordering the phone WAY before then! So I bet they did the first cut off at 4:55 then sent out confirmation emails for those who made the cut! Phew! It's all making sense now thanks to your information! I ordered the 6+ 128gb in gold btw and I can't wait, my 4s is still 3G and it's long overdue for retirement!!

Digital signature for work order processing

Hi,
Have anybody implemented digital signature for work order processing? Can you throw some lights, what are the steps involved?
Requirement is when work order reach certain status, like on order release, on partial confirmation, on final confirmation or on Technical completion, digital signature needs to be captured. This is a regulatory requirement.
I read some threads that explains digital signature can be assigned to plant and order type combination, but i couldn't find this specifc config step, we are using ECC 6.0. Is anything needs to be activated before I can see these configuration steps.
With ABAP help I was able link digital signature tool to work order, but was wondering if this can be achieved through configuration as mentioned in some of the threads.
Also I have another requirement, like if you are doing a mass TECO using IW38 transaction, capture digital signature once and the same should be applied for all the selected work orders. Otherwise you have to enter your password as many time as the number of work order selected.
Jaison

Hi,
Some information on operation sign-off available in [help|http://help.sap.com/erp2005_ehp_03/helpdata/EN/da/49d9c433ff4985b2484b7b911123cf/frameset.htm]
-Paul

Are Business Orders Processed Differently?

I placed orders for two iPhone 6+ 64 GB Space Gray phones between 3:00 AM and 3:30 AM EDT on 9/12 at b2b.verizonwireless.com. Both had estimated ship dates of 9/19. I received emails on both later in the afternoon from [email protected] confirming the orders and saying the ship dates were now 10/28.
Is there some different process that business orders follow vs. consumer orders? Does this process cause you to lose your place in line, so to speak? I'm getting conflicting information from reps. Some are saying that nobody is going to get a 6+ on launch day who pre-ordered because Apple didn't have them ready. Others are saying that the phones will ship on time after all. Some people are saying that their orders are confirmed for the 19th (who ordered identical models to mine, and in some cases, ordered after I did), and still other people are saying they are in the same boat as me.
I have this sinking feeling that business orders require a certain amount of manual processing, or at least mine did, and that this is somehow bumping us to the back of the line! I didn't get up at 2:50 in the morning to have my orders thrown to the side for manual processing and delays!
Maybe a Verizon rep who understanding the business customer ordering process can explain?

Hi JeffreyManwell,
Welcome to the Best Buy forum, and thank you for posting!
We do accept orders on the Saturday and Sunday; however, we allow a specific number of business days for an order to be processed and shipped. With that being said, an order placed on Saturday may not be processed until Monday. As far as Facebook, we do actively monitor Facebook daily and respond to emails within 1 to 2 business days. Let us know if you have any other questions.
BestBuy.com - Shipping Costs & Timing
Best Wishes,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

How has the pre-order process work for phones?

I have some questions pertaining to prior phone pre-order processes. I will be upgrading to the next iphone, whenever it launches. When I pre-order do I pay the full price for the phone, or do I just pay the upgrade price? Also, do most pre-ordered items arrive the day of launch, or do they ship day of launch?
Thanks folks.

What price you pay is completely dependent on whether you are eligible for a subsidised upgrade from your carrier.
Usually, most pre-ordered items are scheduled to be delivered on launch day.

Billing in Third party order process

Hi,
In the last stage of TPO Process we need to do billing.kINDLY inform what is the reference document when we want to do billing for a third party order process in VF01, Is it sales order?

Hi,
In the Third Party processing,
You refer the Sales order for creating the Billing document to the end customer
In the Item category level of the Third party, one field which control the Billing relevance
If you check the BILLING RELEVANCE for TAS item category, it is F which says, the billing will be based on the MIRO ( vendor invoice)
In general for Third Party, Vendor will directly send material/Goods to the customer and that notification will be sent to the company.
If say, out of 10 PO items, Vendor has send only 5 quantity to the customer and we have to bill the customer for only 5 quantities so once the billing is generated it will refer to the invoice quantity of the MIRO
Hope it is clear,
regards,
santosh

In third party sales order process how business come to know that the vend

Hi SD Gurus,
In third party sales order process how business come to know that the vendor has delivery the goods to the customer?
Where Business will check whether Vendor has delivered the goods or not to the customer?
Thanks & Regards,
Nivas

Hi,
Process
VA01 - Create sales order (Schedule line CS and item category TAS) >> ME52N - PR is generated after save of sales order >> ME21N - Convert PR in to P.O >> Then vendor will send goods to customer and will send invoice to our company >> MIRO - Invoice receipt from vendor >> VF01 - Final invoice to customer
When you enter vendor invoice then you come to know that vendor sent qty. same will be billed to customer(Billing relevance in item category should be F)
Kapil

Import standard Purchase Order process and interface tables

Hi all,
We are populating three PO interface tables from our custom developed application. PO_HEADERS_INTERFACE, PO_LINES_INTERFACE and PO_DISTRIBUTIONS_INTERFACE. We are using 11.5.10.2 version of Oracle Apps.
Initially we did not manage to populate the distributions interface table, but, now we are populating it. And after doing so, when we run the Import standard Purchase Order process for 'Approved' POs, the process_id for even the record which has correct distributions info also gets 'Rejected' as a value. The process is considering a mix of records : the approved POs that DO NOT HAVE distribution info in PO_DISTRIBUTIONS_INTERFACE (which we had not managed to populate) and the approved POs that HAVE distribution info in PO_DISTRIBUTIONS_INTERFACE.
does the Import standard Purchase Order process populate partial data that could be good or it rejects the whole lot of records?
Can anyone guide on this issue?
Thanks and kind regards,
Aparna
Edited by: Aparna on Jul 24, 2009 3:45 AM
Another piece of info I would like to share is
I have run the process for an approved PO with distributions info in PO_DISTRIBUTIONS_INTERFACE. This time no mixed data. In PO_INTERFACE_ERRORS table, an entry was found: for column name : PO_DISTRIBUTION_ID in ERROR_MESSAGE column 'Error: Has no distributions'.
Edited by: Aparna on Jul 24, 2009 8:03 AM
After carrying out number of tests, I have found out that
1) if the approval_status for the po is 'Approved' in the po_headers_interface table, it gives the above mentioned error and the process_id is 'rejected'.
2) if the approval_status for the po is 'Incomplete' in the po_headers_interface table, the process add the 'accepted' value for the process_id. But, the charge account number is not populated in shipments.
Edited by: Aparna on Jul 31, 2009 1:07 AM
There has been some progress on this issue. The process sees distributions data into the PO_DISTRIBUTIONS_INTERFACE table. Yet the following errors are found in the process log file:
Start dist default process
before getting period name
after getting period name
-->Intfc error occurred ...PO_PDOI_INVALID_GL_ENC_PER
before workflow
unit price = 18.5, rate = , unit price in functional currency = 18.5
after workflow
Start dist creation process
Start dist validation process
-->Intfc error occurred ...PO_PDOI_INVALID_BUDGET_ACCT
Start insert new record into po_distributions
Distribution ID: 252
dist num: 1
last updated by: 1189
po header id: 5283
po line id: 5878
line loc id: 5924
sob id: 21
cc id: 1560
qty ordered: 10
Req Header Ref num :
Req line Ref num :
Req dist id :
ROW ID: AAHUc1AFPAAAQ04AAC
call tax
Rollback for the Last Errored Line: 10
All Lines in error - Rolling back the header
We opened new GL periods for the calendar and yet same errrors are seen. Can anyone suggest any solution?
Kind regards,
Aparna

Hi
Do you have a copy of your insert statement?
regards

Sale order Processing status

Hi gurus,
Where we check the sale order processing status configuration ?
Regards,
T.Murugu

Dear Murugu
If you see the document flow of the particular sales document, you can see the status.
If you want to know where the control is, go to VTLA, for the combination of your order type and delivery type, select your item category and execute. There you can see a field Update document flow. You have to check this box for status updation.
thanks
G. Lakshmipathi

Sales Order processing - Sale from stock

Dear Gurus,
What are the configuration steps involved in Sales Order Processing- Sales from Stock.
Kindly let me know.
Regards
Prashant Ranalkar

Go with Make To Stock scenario. For configuration details, make a search in this forum.
thanks
G. Lakshmipathi

Error while executing action SMCO in VMS Build-to-Order process.

Hello All,
When I execute the Action 'SMCO' for service order confirmation, the system says that the action cannot be executed due to the error: "Actual date(s) is in the future (check parameters)". Also the Actual start & End Dates are blank in the service order. This is creating a problem such that the Action 'SMIO'-Create Billing request for service order cannot be executed for completion of the Build-to-Order process.
Is there any customizing setting in ECC - Customer Service (CS) component which is causing this error?
Thanks in Advance,
Pramod

HI Kaustubh,
Thank you for the response.
The Action matrices I use are ECMM (Primary) and ECSD (Secondary) and the set up is perfect. I was able to do it earlier and we also had a detailed system walkthrough but it seems to be different now may be due to some customizing changes.
It seems to be an issue with the setup in customer service (CS) which is controlling our VMS. I am executing the actions in the sequence SMNO (service notification) then SMOR (service order) and then SMCO (service order confirmation). Now the issue seems to be with service order confirmation where my Actual Start and End dates are blank which should not be the case to confirm the service order (SMCO).
Pleaes let me know if you need more information on this.
Regards,
Pramod
Edited by: Pramod Puttam on Sep 10, 2009 11:25 AM

Repair Order Process - o/b delivery from PO, need copy routine

Hi Experts,
We are configuring repair order process and while creating o/b delivery to Vendor from PO, need to check for GTS message and should be blocked that document for further processing in ECC. For SO to o/b delivery working fine using include program RV50B901 (routine 901, document type OR to LF, item category TAN). It is copy of 101 routine and added GTS code to block the documents in ECC if GTS is blocked for compliance checks.
For o/b delivery from PO, document type NB with item category L (subcontracting but in copy control, I don't see LB to NB rather LB to DL. Is it correct? I put a break point in routine 901 but it is not hitting that routine. Where can I look at to find correct routine to include GTS code?
I really appreciate your reply.
Regards,
Manohar.

Hi Manohar,
This is not really a GTS question, is it? You should ask in the MM forum.
Regards,
Dave

Post order processing for sales document is not yet complete

hi,
sap gurus,
i am facing the error while saving the sales order and this ticket is unique and it is saying that
"post order processing for sales document is not yet complete".
please help me in this regard.
and it is blocking the order for further processing.
regards,
balajit

I dont think this is a standard error message. Some exit is applied for sale order to meet some requirements. You need to check with your ABAPer.
In fact, you can conclude yourself based on the error message number. If it starts with Z, then the above holds good.
thanks
G. Lakshmipathi

IPhone 6 Technical Difficulty in Order Process

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