Iphone garantie (FR)
Suite au refus de ma garantie sur mon iphone 5 neuf!
Pendant 4 mois d´ attente, je me suis ramassé une vielle ***** ( désolé de l'expression ) suite au refus de garantie, vous avez envoyer un mail disant que mon téléphone n'était pas réparable , 2 mois plus tard, on me dis qu'il y a des pièces non conforment à apple, donc j'ai fais un choix, j'ai acheter une batterie chez amazon,fr ( j'ai la facture si vous la souhaitez. ) j'ai commencer à démonter mon Iphone, j'ai bien regarder dedans, et vous m'avez refusé ma garantie pour rien!!! Oui pour rien puisque la colle qui permet de tenir la batterie ne colle plus, donc ce qui a fais qu'elle bougeais, et vue que le câble bougeais lui aussi et qu'il était de forme plate, ce qui à fait qu'il casse suite au mouvements du téléphone ( sur les jeux par exemple) et vous m'avez dis que j'avais démonté mon tel pour le coupé, c'est absurde, je ne vais pas m'amuser a démonté un iphone sous garantie et surtout au prix qu'il coute ( 750€) je l'ai acheté neuf chez free, et c'était un défaut de fabrication vue que la batterie bougeais depuis le début , mais je n'y est pas prêté attention, je vous demande un dédommagement suite à cette absurdité, sinon rendez vous au tribunal car j'irais déposer plainte contre vous et free.
Cordialement
MR. THIBAULT MERIAUX
I'm frensh and my english it´s very little
You are not addressing Apple on this Forum .It is a User to User forum for technical suppport
http://www.apple.com/feedback/iphone.html
or contact Applecare in France to discuss with them
Vous n'êtes pas adressez Apple sur ce forum. C'est un utilisateur de forum de l'utilisateur pour suppport technique
http://www.apple.com/feedback/iphone.html
ou contactez AppleCare en France pour discuter avec eux
(33) 0805 540 003
Similar Messages
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IPhone - Garantie in Deutschland
Dear Apple!
Zunächst einmal großes Lob, dass jetzt auch wieder in Deutschland Geräte zu Rep./Garantieleistungen angenommen werden, die nicht in Deutschland erworben wurden.
In meinem Fall konnte ich dadurch einen Grantiefall vor Ort geltend machen.
Es gibt ja bekanntliche 3 Möglichkeiten:
Ab ins Retail-Store (Gibts in Köln leider noch nicht)
Über Apple/UPS abholen/austauschen lassen,
oder von enem Apple Premium Reseller einschicken lassen.
Da ich nicht genau wußte, wann der UPS man kommt, habe ich mich für letztere Variante entschieden. Auf zum re:Store in Köln am Neumarkt.
Das Gerät wurde entgegen genommen, und zur Rep. eingeschickt.
Später bemerkte ich, daß ich vom Re-Store einen "T-Mobile Serviceauftrag für iPhone" bekommen habe, welchem zu entnehmen ist, dass das Gerät an die Firma dat repair GmbH geschickt wurde. Als nicht T-Mobile Kunde habe ich dort angerufen und erfahren, dass sie mein Gerät nicht im System haben. Ein freundlicher Mitarbeiter erklärte mir, das dat repair ausschließlich T-Mobile Geräte bearbeitet, und nach einem IMEI-Abgleich "Nicht-T-Mobile-Geräte" unbearbeitet zurück geschickt werden.
Das Gerät ist jetzt im re:Store angekommen, und dort teilte man mir gerade mit, dass der "premium reseller" von Apple dieses Gerät NICHT annehmen und einschicken kann, sondern ich es direkt über die Hotline machen muss.
Folglich beibt mir nur die Wahl, jetzt den UPS Mann abzupassen, so daß ich entweder für 29,- Euro direkt ein Austauschgerät bekomme, oder es erst eingeschickt, überprüft und dann das Gerät zugeschickt bekomme.
Bad luck. Ich werde wohl warten, aber was unterm Strich nicht sein kann, ist, das ein "Authorized Premium Reseller" Geräter die man im Laden vorbei bringt, nicht einschicken können!
Den dadurch entstandenen Zeitverlust, dass die Geräte ersteinmal so einschicken, man das Gerät einige Tage nicht besitzt, um es dann doch selber zu machen, zunächst einmal außen vor gelassen.
Ich hoffe sehr, das Apple als bald auf ihre Reseller einwirkt, so das diese die von Apple gewährleistete Garantie an den Kunden weiter geben, indem sie Geräte zur Rep. annehmen! Denn ich denke, daß dies im Interesse des Kundenservice liegt.
Mit freundlichem Gruß,
MichaelDear Apple!
You are not speaking to Apple here. This is a user-to-user technical help forum.
If you want to send feedback to Apple directly (probably best in English), do so here:
http://www.apple.com/feedback/iphone.html -
I bought an iphone 4 on vodafone on 16/10/2012. On October 9 took to Technical Assistence and the guarantee was refused. Not even believe I'm going through a situation like this, because the guarantee of the equipament ends on 16/10/2014. In vodafone said they had to complain to Apple, the customer support line tells of apple that I have to complain in vodafone, and if I want to complain in writing to submit a letter to Ireland, a place that I do not know the correct address. What should I do before this? I am a customer of other apple products, but before this, do not buy anything else. Can anyone help?
Apple does not participate in this forum and they do not monitor it. You can give Apple feedback here:
www.apple.com/feedback
They will read your comment but will not answer. You can also try the "Contact Us" link at the bottom of this page. -
Rio de Janeiro, 12 de Novembro de 2011.
Assunto: Garantia iPhone Apple 4 16G
Para : Itautec S/A - Área de Garantia iPhone Apple
Prezados,
Venho por meio desta informar todos os Protocolos abertos na TIM / ITAUTEC para garantir os meus direitos. Meu telefone pifou no dia 28 de outubro e, desde então, estou sem serviço de telefonia móvel. Tentei restaurar via itunes e não tive sucesso. Só na minha família, utilizamos cinco linhas da TIM. Portanto, ficar sem o meu contato está me causando enormes despesas extras. Desde que informei à TIM do meu problema, há quase 15 dias, não tive uma solução. Os atendentes do SAC e da loja própria da TIM no shopping Rio Sul divergiram de conduta todas as vezes que liguei solicitando uma solução para o meu caso. Somente depois de inúmeras tentativas – como se pode ver abaixo, pelo número de protocolos , fui contactado pela área responsável pela garantia do iPhone como deveria proceder.
De todo modo, já acionei meu advogado, que está ciente de todas as minhas tentativas de comunicação com a TIM /ITAUTEC para resolver meu problema. O iPhone não é um aparelho barato – inclusive, ainda estou pagando por ele – e, como consumidor, estou me sentindo extremamente lesado e mal orientado. Tenho cinco aparelhos da Apple e, em todas as ocasiões em que necessitei suporte da autorizada da empresa no Brasil, fui prontamente atendido. Lamento não estar tento a mesma sorte com o iPhone 4 16G que comprei no Brasil e espero que, a partir de agora, tenha meu direito de consumidor preservado. Conforme solicitado, o aparelho está sendo sem nenhum acessório – confirmo, nenhum arranhão. Desde já, agradeço a atenção e a brevidade na solução.
Seguem os números dos Protocolos :
1. TIM SAC - 2011236846910, aberto no dia 28/10/2011 as 13:21 – Atendente Jane.
2. ITAUTEC 12159036, aberto na loja do Shopping Rio Sul as 19:37 – Atendente Tayllon TIM / junto ao atendente da ITAUTEC Josue – sem ser informado do número de Protocolo da Loja.
3. TIM SAC – 2011242336839, aberto no dia 05/11/2011 as 12:23 – Atendente Sandra.
4. TIM SAC– 2011242367992, aberto no dia 05/11/2001 as 12:23, solicitando a gravação do Protocolo 2011242336839 – Atendente Sandra.
5. TIM SAC– 2011242339346, aberto no dia 05/11/2001 as 12:23, solicitando a gravação do Protocolo 2011236846910 – Atendente Sandra.
6. TIM SAC – 2011244015875, aberto no dia 07/11/2001 as 19:48, solicitando status dos protocolos anteriores e contando a mesmo ocorrido e solicintando a gravação sob protocolo 2011244042776 – Atendente Claudine
7. TIM SAC – 2011244042776, aberto no dia 07/11/2001 solicitando a gravação do Protocolo 2011244066887 – Atendente Debora.
8. ANATEL – 16059332011, aberto no dia 08/11/2011 informando o descaso da TIM em relação ao Protocolo 2011236846910, aberto no dia 28/10/2011 as 13:21 pela atendente Jane.
9. TIM na Loja do Shopping Rio Sul – 2011244949863, aberto no dia 08/11/2011 as 18:58, solicitando informações sobre o Protocolo com a Itautec de número 12159036.
10. TIM SAC – Protocolo não informado, aberto no dia 10/11/2011 – Atendente Nilse , tendo a ligação pederdida.
11. TIM SAC - 2011246801430, aberto no dia 10/11/2011 as 22:04 – Atendente Alber
12. TIM SAC – 2011246815029, aberto no dia 10/11/2011 as 22:23, sem atendimento.
13. TIM SAC – 2011246820659, aberto no dia 10/11/2011 as 22:32, sem atendimento.
14. TIM SAC - 2011246821405, aberto no dia 10/11/2011 as 22:34 – Atendente Leonardo.
Este protocolo classificado como Base , originou mais 3 Protocolos, a saber:
1. Protocolo informando defeito do iPhone Apple 4 16G – 2011246833800.
2. Protocolo informando Reclamação pelo atendimento da Loja da TIM do Shopping Rio Sul Atendente / Gerente – 2011246837963, sobre o Protocolo 2011244949863.
3. Protocolo 2011246842552 solicitando a gravação do Protocolo base e dos demais – 2011246821405.
Atenciosamente,
Fernando Alves de Oliveira
Service Transition Management, Vale Account
Hewlett-Packard Company
Praça 15, nº 20 - 5º andar
CEP 20010-010 - Centro
Rio de Janeiro – RJ
Telefone: +55 21 3088 - 5404
Cel : +55 21 7292-5896
E-mail: [email protected](complementing Fernando`s complaint with another complaint):
I don`t know if you know this, but the warranty services for the Iphone in Brazil are the worst ever (that I have ever experienced) - something that I have never imagined from a company that is Apple's authorized warranty supplier. I buy Apple's products since 2008 and luckly I have never experienced any malfunction, but still, I always thought that if someday any of your products should show any trouble it would be very well cared by Apple. Unfortunately that's not what has been happening with iPhone warranty in Brazil. I`m sorry to tell you this, but I don`t know who else should I call, before going to the Justice to have my iPhone fixed. My story follows...
On the August, 28th of this year I bought an iPhone 4 16GB Black from a TIM store (TIM is a mobile company in Brazil) at BarraShoppingSul in Porto Alegre, Brazil. By November 21 or 22, the "Home" buttom stoped working, suddenly, without any drops or accidents - it just stopped working at all. So the following days I did two full formats through iTunes, turned on or off the phone several times and nothing happened.
I searched in Apple's web page what to do and I found out that I had to contact my phone operator and so I did. At November, 22th by 11:50 pm I called TIM (by the number *144) and asked them about what to do. The attendant told me that he didn't know because their system was off-line and that TIM would make contact the other day (protocol number: 2011254975382). The other day, they didn't call me by the morning and as I was already deeply annoyed by the problem of my phone I decided to call them again. So I called Tim at 1:11 pm at November, 23th (protocol number: 2011255278407), asked the attendant about what should I do to use my iPhone warranty and have it fixed. The atendant said I should go to a Tim store with the iPhone and all my documents, there they would make a call to Itautec (the company responsible for the iPhone warranty in Brazil), and that an Itautec member would make contact by the next following 48 HOURS, and that is what I did. At November, 26th I went to the shopping to exactly the same store that I had bought my iPhone, showed the iPhone with the problem. The attendant called Itautec, she told them all my data (address, iPhone model number, contact information), then she got a protocol number from Itautec. She gave me the number, and told me Itautec would make contact in 5 DAYS. The protocol number from Itautec is 12243392. It has passed 15 days and no contact has been made!
Deeply unsatisfied, annoyed and ungry with the malfunction in my iPhone, last week I did a google research about iPhone warranty in Brazil, and I`ve got surprised by the huge ammount of people complaining about it, extremely unsatisfied with Tim's and Itautec actions and lack of will to resolve their clients problems. You can look at "www.reclameaqui.com.br" that is a famous and very important brazilian site that allows people to publicise their problems with products, just make a search on the iPhone warranty subject, please (of course, in Portuguese).
After discovering so many complaints I decided I should not wait for their contact. First I tried the TIM store, I spoke to the seller of the iPhone about my problem, she felt sorry but she said she couldn`t do nothing: it's Itautec's responsibility now. OK, so I searched Itautec's web site about it, then I discovered something very "interesting": they only offer a phone number to speak about problems of iPhone out of warranty!!!
This is true! I have never seen such a company that only offers a phone number to products that are OUT of warranty! Nevertheless I called them (phone number: 08007727753), because I was deeply in need to speak to a human being of that company about my problem. I spoke with a woman called Rosangela and she repeated to me that she could only help if my iPhone was out of warranty - I told her I was desperate and so she told me that THE ONLY WAY I COULD MAKE CONTACT WITH ITAUTEC TO SPEAK ABOUT MY PROBLEM WAS THROUGH AN E-MAIL: "[email protected]". She also told me that probably a woman called Natalia would answer me. I sent the e-mail last week, until now, no contact.
I just don't know what else should I do. I spent a lot of money on this phone, I thought I was secure with Apple, but now I think different, and I`m telling everyone this sad story. Please help me, unfortunately Apple's image is being ruined with this too. I don`t trust TIM, nor ITAUTEC, but in Apple I still do. Please help me! -
Can I return my iPhone 5 also without Garantie?
Can I return my iPhone 5 also without Garantie?
You need to give us more information about what you're asking. You can't "return" an iPhone at all unless it's within the dealer's return period.
If your iPhone is defective or damaged and you are asking if you can take or send your iPhone to Apple for service, then yes, you can, though you will have to pay for such service. The only exception is if the problem is with the sleep/wake button in which case Apple has instituted a service extension program. See:
https://ssl.apple.com/support/iphone5-sleepwakebutton/
Otherwise, you will need to tell us what it is you wish to accomplish.
Regards. -
J'ai essayé toutes les solutions proposées sur le web: réinitialiser les réseaux,placer l'iPhone dans le réfrigérateur : le wifi tourne toujours en boucle ou par intermittence.
L'Apple Store me l'échange contre 200€: je ne suis plus sous garantie depuis 4 mois mais c'est trop cher.Apple exagère:ce sera mon dernier achat chez Apple!!!
Please ,HELP!!!Hi millene,
Est-ce que vous avez récupérer votre données de iPhone? Je pense vous etês très malchanceux, parce que votre problème est si compliqué. Je vous conseil chercher la solution sur google. Avant, j'ai reconu un aussi question pour supprimés des message de mon android. Et j'ai cherchée sur google et récupérer mes données à temps. Ok, je vous consiel quelque logiciel que google recommandé:
http://www.ipubsoft.fr/idevice-tips/how-to-recover-deleted-sms-from-iphone.html
www.apwersoft.fr/recuperation-de-donnees-iphone
http://fr.copytran.net/support/comment-transferer-contacts-ancien-iphone-a-iphon e-5s/ -
Peut on prendre une extension de garantie avec un iphone d'occasion
bonjour je vais acheter un iphone d'occasion 3gs ou 4 encore sous garantie a un particulier ou professionnel, et j'aimerai savoir si je peux acheter l'extension d'apple, pour avoir une garantie de plus d'un an supplementaire, cordialement.
If you want to unlock the phone, you need to contact the carrier it is locked to, see if they provide unlock services. If they do, find out if you qualify. If you do, then follow their instructions. If they do not, then there isn't anything that you can do.
Translated with Bing.
Si vous voulez déverrouiller le téléphone, vous devrez communiquer avec le transporteur, pour qu'il est verrouillé, voir si ils fournissent déverrouiller services. S'ils le font, savoir si vous êtes admissible. Si vous, puis suivez les instructions. S'ils ne le font pas, alors il n'y a rien que vous pouvez faire.
Message was edited by: ChrisJ4203 -
L'écran de mon iphone 3gs est cassé, est ce que c'est pris en charge par la garantie?
l'écran de mon iphone 3s est cassé, est ce que c'est pris en charge par la garantie?
j'ai cru comprendre que non, pourriez vous confirmer?Désolé pour cela, mais la langue est defult English sur ce site, essayez d'utiliser Google Translate partir d'ici ...
Sorry for that but the defult language is English on this site, try using Google Translate from here...
http://translate.google.com
Il va nous aider à vous aider.
It will help us to help you. -
Bonsoir mon iphone ne s allume plus, comment faire pour la garantie les demarches? merci
bonsoir mon iphone ne s allume plus quelles sons les demarches a éfectuer pour la garantie? merci
http://support.apple.com/kb/TS1367?viewlocale=fr_FR
Réinitialisez le contrôleur de gestion du système.
Best. -
HT1476 Mon chargeur Iphone 5 ne marche plus, mon téléphone est sous garantie, que faire?
Mon chargeur Iphone 5 ne marche plus, mon téléphone est sous garantie, que faire?
Yes you can
Go to your Apple Retail Store Genius bar .Take iPhone and cable -
Mon câble d'Iphone 5 ne fonctionne plus à cause d'un faux contact, puis-je me le faire échanger chez l'apple store sachant que je suis toujours sous garantie ?
Yes you can
Go to your Apple Retail Store Genius bar .Take iPhone and cable -
Hei ;) bei meinem Iphone 4S ist bei der Kamera in der Hälfte ein stück Plastik ? Garantie abgelaufen ! Was tun ?
Hallo Michael,
also prinzipiell hast du schon alles unternommen, was man in einem solchen Fall zum "Wiedererwecken" eines vermeintlich toten Gerätes noch tun kann. Eine Möglichkeit wäre nur noch, dass der Akku komplett leer ist und das Netzteil defekt. Dann dürfte aber die LED nicht leuchten und es auch nicht nach einiger Ladezeit warm werden.
Zu deinen Fragen:
1. Die Lenovo Garantiedatenbank weiß nicht, wann du das Gerät tatsächlich bei Amazon gekauft hast. Das kannst du aber durch Übermittlung einer Rechnungskopie korrigieren lassen:
http://support.lenovo.com/de/de/contactus/basewarrantyregistration
2. Du darfst die Festplatte selbst ausbauen. Die Garantie bleibt bestehen. Vorasussetzung natürlich, du beschädigst nichts am Gerät, was die Techniker dann als unsachgemäße Benutzung deklarieren und die Garantie ablehnen.
Gruß - Sebastian
→ Wenn Du eine Lösung auf Deine Frage erhalten hast, markiere diese bitte als gelöst - Hilfreiche Beiträge verdienen Kudos. Zögere nicht Kudos zu vergeben. -
Wie verlängere ich die Garantie meines iPhones?
Hallo
Es ist schon lange her, seit ich mein iPhone habe. Ich würde gerne den sicheren Weg gehen und meine Garantie verlängern.
Leider weiß ich garnicht, wie ich das machen kann.
Danke im VorrausWillkommen im Forum!
Sie können eine externe Festplatte, Netzwerk-oder Target-Modus.
http://lifehacker.com/5927185/use-the-exfat-file-system-and-never-format-your-ex ternal-drive-again
http://support.apple.com/kb/HT1549?viewlocale=de_DE
http://support.apple.com/kb/HT1661?viewlocale=de_DE -
Habe ein iphone 4,16gb mein Display flakert an den Rändern,habe keine Garantie mehr kann ich es trotzdem umtauschen ?
Yes at an Apple Store genius bar.Exchange price for an iPhone 4 is Euros149 ,over the counter
Back up before you go as you will give in your iPhone for a replacement -
Iphone 5S, ladebuchse Defekt und Display kaputt. Habe noch eine Garantie. Zahle jeden Monat 9,99€ an Versicherung. Muss ich die Reparaturkosten zahlen ?
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