IPhone mail inbox grey for IMAP account

I am having trouble with the main inbox folder on IMAP email accounts being greyed out on the iPhone. Greyed out meaning I cannot select the inbox and look at my mail. Only the inbox is grey, subfolders are black and I can read mail in them.
Two separate IMAP accounts worked fine in the past, with exactly the same settings & credentials. Now both exhibit the same behavior.
Yes, I've recreated the accounts from scratch on the iPhone.
Yes, I've tried using 'INBOX' in the IMAP path
Does anyone know what the grey represents in terms of an error message?
Any fixes for the this problem?
Thank you in advance.

Guys... not sure if this helps but it's worth mentioning. I'm beta testing a system at work for an upcoming change of email servers in the next 8 months or so. I have been using my 3G up until yesterday with no problems and then suddenly my inbox started being greyed out. Every once in a while when going back to the home screen then choosing mail again I might get placed into the inbox where new messages could be read or deleted. Going back out of the inbox would result in a greyed out choice. I did try removing/adding/etc the settings and even creating new profiles. All were the same. I upgraded to 2.1 this morning and same issue.
Now the only thing I did differently prior to having problems is that I accidentally created subfolders in my INBOX. I'm running UWIMAP 2007B on the backend and Perdition as the front end proxy server with a self signed SSL certificate. The mailbox format being used is MIX therefore subfolders are supported. I did remove all traces of the subfolders and the problem continued so I'm not 100% sure that was the cause, however, it is strange that I have had this mailbox configured since July 17th and no so much as a hiccup until the subfolders were created. Thunderbird or mail.app had no problems during any of this accessing my inbox and folders. It was only the iphone giving me grief. Anyway, removing the folders had no good outcome so I started searching the web. Coming across multiple posts that say use INBOX as the imap prefix folder, I decided to try that. That worked great but since my other folders were in ~/mail that caused those folders to not appear. The easy solution is to move move those out of ~/mail and under INBOX. If you are using dovecot or another server that supports subfolders this should work as the INBOX is simply a directory with dotfiles that contain the data. All of my folders are now under the INBOX and the iphone appears to be happy. My inbox is accessible and I have all of my other folders at my fingertips.
I hope this will help at least one of you out there. It's been very annoying but glad it was figured out.
Robert

Similar Messages

  • I see briefly the content of my Mail Inbox of an IMAP account, then everything disappear and the inbox is empty

    Hi There,
    I have beeen experiencing for the past few days some issues with my Inbox of an IMAP based email account. My inbox is empty.
    When I start mail my Inbox is empty after briefly appearing at the sgtart of the application.
    I installed thunderbird to verify that my IMAP account was not the issue and I can clearly see, receive and send email.
    I can also access that account via a webmail interface and everything seems fine.
    The problem started occuring after getting some error messages from the server indicating that I had gobe over the allocated quota. I cleaned up the account but now mail does present me an empty inbox. Again the account info are valid, nothing has changed.
    The interesting things is that my iphone & ipad that are using the same setup and my inbox is also empty there.
    With mountain lion (clean install), I can see the emails arriving via the notification bar.
    I am at a loss and would appreciate any help if somebody has encountered such a problem.
    Thanks
    Eric

    Try closing the Mail app completely : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
    Also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • How Can I Turn OFF Junk Mail Filter for IMAP Accounts Only?

    I am trying to figure out how to turn off the Junk Mail filtering for IMAP accounts such as .Mac/.ME and GMAIL. All filtering is working fine on the server side, and reviewing the mail that is tagged is easy enough by just going to the account and displaying the folders created on the server.
    I've checked the Junk mail pref and although the Advance settings let you isolate specific accounts to check, it does not give you the option bypass checking an account.
    i.e.
    if <Any> of the following conditions are met:
    <Account> <is not> <Gmail (IMAP)>
    As is, the mail rules are working perfectly on the server side, but in Apple Mail, many mails are being sent the Apple Mail's Junk folder.
    When going through the Gmail's instructions on setting up a Gmail account for Apple Mail, it specifically says to turn off Junk mail filtering for the account, but I can't find any options to do that.
    Any help or suggestions would be greatly appreciated.
    TIA

    I haven't tried this, but it should work:
    Make a new rule,
    If <Any> <Account> is <Gmail> or <Account> is <.me> then "Stop evaluating rules".
    Move this rule to the last in the list of rules.
    In the Junk Mail preferences, be sure that "Filter junk mail before applying my rules" is unchecked.

  • IPhone Mail inbox not syncing with Mac inbox

    Greetings
    Since upgrading my MBP recently, mail in my iPhone Mail inbox/sent items has not been syncing fully with my Mac Mail inbox/sent items.
    Messages which are moved to folders stored On My Mac remain in my iPhone inbox.
    Messages which are moved to folders stored in iCloud are removed from my iPhone in inbox and are visible as they should be in the iCloud folders on my iPhone.
    I use both an iCloud email account as well as an account through my domain host. I do not use Gmail or an Exchange account, and tis problem dud not occur with my old MBP.
    Any advice most gratefully received.
    Sashina.

    Hi KiltedTIm
    Hmmm. I've changed my Mac, iPhone and iPad all from POP to IMAP. On my Mac there are only two items in the inbox in question, but on both mobile devices are every bit of mail from that account (not in filed iCloud folders) going back to 17 April. I've restarted both devices but everything is still in the inbox.
    Any further ideas?
    Thanks!
    Sashina

  • Iphone mail (ios6) replies from default account instead of alias recipient

    Hi.
    Since upgrading to ios6, iphone mail replies from my default account instead of the alias address that the email was originally sent to.
    Prior to this upgrade, iphone mail would reply to the address that the email was sent to.
    All alias addresses are present, and i can change teh sent from address to the alias manually.
    If i reply to the same email from icloud.com, the email is sent from the alias address it was sent to, not the default account.
    I tried turning mail off and back on, but the problem remains.
    Please let me know if there is a new setting i have to look for, or if anyone else has solved this problem.
    Thanks.

    I have a similar problem, and was about to start a discussion on it when I saw your post.  I'm assuming that you're using iCloud, like me.
    Things changed in iOS 6 regarding Mail settings, but I still think the behaviour you and I are seeing should be considered a bug.  Under Settings > Mail, Contacts, Calendars > iCloud > Account > Mail, you should see that there's a new setting that allows you to:
    Choose a default address to use when sending from your iCloud account.
    To confirm that you and I are experiencing the same problem, can I ask you to confirm that the default address chosen here is the default address that is being erroneously used as the "From:" address when replying to emails sent to aliases? If it is, you should probably make doubly sure that this setting is the cause of the behaviour you're seeing by changing it to one of the aliases you've created, and seeing whether this becomes the "From:" address for new replies.
    Please post back with the results of this, and we can go from there.  If you're seeing this behaviour too I think I'll report it as a bug to Apple.

  • HT1277 how do I find my outgoing mail server info for gmail account set up?

    how do I find my outgoing mail server info for gmail account setup?

    Most current Mac systems have a preloaded set of information and settings for the common email providers.  Try just choosing gmail and enter your userid and password at the prompts and see if the preload configures correctly for you.

  • There are people sending e-mail messages asking for itunes account actualization.

    There are people sending e-mail messages asking for itunes account actualization.
    they send an email asking for account actuaization in this address x-apple-msg-load://DF2DB820-144D-4311-8E1A-098D8ADC9780/www.timingcivilworks.com /appel.php then you are redirectec to this addres  http://www.jeanmarcfessard.com/Itunes/Confirm-Your-Account/Login-Apple.Service/Y our-Identity/sa/index.php where they ask for your complete information. be carefull

    Forward the email to [email protected] and Apple will take care of it.

  • Read  the email using java mail api for Imap account which is secured SSL

    hello,
    I am trying read the new mails on my imap account... i am not able to connect to the imap account... could anyone help me out ..
    below is the code
    public class EmailImapGateway implements MessageCountListener{
    private static final long serialVersionUID = 1L;
         private Session session = null;
         private IMAPStore store = null;
         private IMAPFolder folder = null;
         Properties props = new Properties();
         public void ejbCreate() {
         try {
         if (session == null)
              session = Session.getDefaultInstance(props, null);
              if (store == null || !store.isConnected()) {
    String host, name, passwd;
         host = "host";
              name = "user";
              passwd = "passwd";
              String SSL_FACTORY = "javax.net.ssl.SSLSocketFactory";
              props.setProperty("mail.imap.socketFactory.class", SSL_FACTORY);
              props.setProperty("mail.imap.socketFactory.fallback", "false");
              props.setProperty("mail.imap.socketFactory.port", "888");
              java.security.Security.setProperty( "ssl.SocketFactory.provider", SSL_FACTORY);
              props.put("mail.imap.host", host);
              props.put("mail.imap.port", "888");
              store = (IMAPStore) session.getStore("imap");
              store.connect();
              folder = (IMAPFolder) store.getFolder("Inbox");
              folder.open(Folder.READ_WRITE);
              int t = folder.getUnreadMessageCount();
              System.out.println("getunreadmessagecount is :" + t);
    }catch (Exception e) {
              e.printStackTrace();
         } finally {
              try {
                   folder.close(true);
                   store.close();
              } catch (MessagingException e) {
                   e.printStackTrace();
         public void ejbActivate() throws EJBException, RemoteException {
              // TODO Auto-generated method stub
         public void ejbPassivate() throws EJBException, RemoteException {
              // TODO Auto-generated method stub
         public void ejbRemove() {
              // TODO Auto-generated method stub
         public void messagesAdded(MessageCountEvent arg0) {
              System.out.println("Message is added in inbox");
         public void messagesRemoved(MessageCountEvent arg0) {
              System.out.println("Message is removed from inbox");
    it is not able to connect to my account
    Edited by: bhavna84 on Sep 8, 2008 11:10 PM
    Edited by: bhavna84 on Sep 8, 2008 11:20 PM

    Yes, see my previous post.
    He replied:
    hello
    In your code ur mention IMAP port 888
    but by default its 143 so chk your server configuration for IMAP port no.

  • Is Mail good for imap accounts?

    I don't know if it is my setup or what but I am experiencing a few deal breaker problems:
    1. Mail seems brutally slow AND it seems to send my machine into a state of "powerwork" whilst performing basic tasks like selecting different folders.
    2. I have an imap account and a .mac account. Selecting back and forth between the 2 inboxes, mail seems to need to sit and think (almost as if to reload the whole folder) just to bring back the mail contents and make the list visible.
    I have been using entourage which works great. I wanted to De-microsoft my mac as I thought I'd get an intercompatibility boost by switching to Mail but it looks like I may be wrong? Should I abandon the idea and go back to entourage?
    thanks!

    1. Mail seems brutally slow AND it seems to send my machine into a state of "powerwork"...
    You have something wrong because you shouldn't experience that.
    Selecting back and forth between the 2 inboxes, mail seems to need to sit and think (almost as if to reload the whole folder) just to bring back the mail contents and make the list visible.
    I typically just view the top level inbox so that it includes the contents of the inboxes of all my accounts.
    If you use the '.Mac type' when defining your .Mac account in Mail, it is also an IMAP account.
    Using an IMAP account means that the e-mail client must establish contact with the remote IMAP server before the inbox is shown. The inbox on the e-mail client is essentially a window into what is stored on the IMAP server's inbox.

  • Mail and To Do Setup for IMAP Account

    Hello,
    I am attempting to setup the TO DO function in Mail.app and am not having too much luck.
    Currently I have only one IMAP account functioning in Mail and am attempting to get TO DO functionality going. At the moment I have the following setting:
    Create Notes and ToDos : "On my mac"
    My problem is that when i create a new todo or note relating to an email... I am not given any options as to which calendar to assign it to. I only get one option "calendar" (color:purple) in the drop down menu... which i think is being supplied by my IMAP email...
    I would like to be able to see all my ical calendars and colors in order to better assign the To Dos to their respective categories..
    Is there any way to add this functionality?
    Thanks.
    Jose

    once you create one to do in mail.app on "on my mac" then go to ical and create other calendars you would like to set your to dos in, to dos that you create in mail.
    you will notice that to dos created in mail are stored in different ical calendars than the to dos created in ical directly. the to dos created in ical directly are under icals under the "calendar" header in ical. to dos created in mail are in calendars under the header "on my mac" if created "on my mac" in mail or under the email account header in ical if created under an imap email account for example.
    hope this helps

  • Create global inbox for IMAP accounts

    I know how to combine multiple email accounts into a single global inbox for POP but how do you do this for IMAP setup?
    The instructions I have found in this forum talk of a setting that I can't find.

    You can use Unified Folders.
    http://kb.mozillazine.org/Global_Inbox#Unified_Folders

  • Apple Mail not working with IMAP account

    I have been using Entourage for my email with several IMAP email accounts. SOme of the accounts I was getting occasional errors so I thought I would try Apple Mail.
    I am able to successfully set up the accounts in Mail (i.e. it successfully logs into server) however it does not get any of the mail nor does it get any of the mail folders that are on the IMAP server (viewing email using Web Mail or even going back to Entourage shows the emails on the account). Are there any special (hidden) tricks that I need to do to get Mail to work with a standard IMAP mail server?

    I have a very similar problem. Apparently IMAP access is better than POP3. Well IMAP slows my Mac to a complete stop whereas POP3 is seamless. I deleted my POP3 mailboxes after successfully accessing my GMail accounts via IMAP, then it slowed down.
    I've deleted the IMAP accounts a few times, but each time a new account is created it forces me to accept IMAP with no option for POP3. The help file also contains no information on POP3.
    I get about 50 emails everyday and my usual point of email access has just become redundant, I must now rely on email via my browser and .
    I made this change because the iPhone does not sync downloaded emails with Apple Mail. In Mail on my Mac, the one GMail inbox I have setup says there are 11 unread which it eventually shows yet none appear unread. I'll have to rely on web-based email until this is resolved.
    Can anyone help with these IMAP access problems?

  • No incoming mail on ipad with IMAP account

    I have not been able to receive incoming mail from an IMAP account hosted by Network Solutions, and I'm not sure if the problem is on the client or server side. I am also not able to delete messages from the inbox. (I get a message saying "Unable to move message: The message could not be moved to the mailbox Trash."
    I am sending and receiving emails from this account on both my iPhone and macbook without any problem. The iPad account is set-up exactly the same on the iPad as it is on the phone and macbook. The inbound port is set to 993, which is what it is automatically set to in the others even though NS says to set to 143.
    I have tried deleting the account and reinstalling many times with no success. I also tried resetting the ipad to factory settings. This worked briefly and everything worked fine for a couple of test emails, and then I was back at square one.
    There are a couple of things I've noticed. All my mail is in the inbox up until 9/5/13, after that there is nothing. If I search for a specific email and opt to continue the search on the server, the email is found and put in my mailbox (it is not there after deleting and reinstalling the account.) Also, I notice at the bottom of the folder bar where it tells you progress, last updated, etc. that when I am checking for mail, the status shows the downloading progress bar and the approximate number of emails I'm missing very briefly.
    Any help would be greatly appreciated.

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
    http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • Mail.app handling multiple IMAP accounts

    Hi,
    I find it really hard to use multiple IMAP accounts with Mail.app. The way it displays IMAP accounts is really ugly and very confusing. At best you have one Inbox which displays all the Inboxes on your accounts. Then you have separate drafts, sent, trash treelike view for your accounts "special" mailboxes and then again some-kind-of-tree-view of your IMAP account - which by the way doesn't always even display! It depends if you have checked save trash/sent/junk/etc. messages to server or something which really doesn't have any logic in it. Also it doesn't display all the folders like Inbox (which is combined mailbox at the top which I explained). Then you can drag mailbox from your IMAP account to the "panel" which I think only copies and is not shortcut.
    Could you please do something to this instead of adding some ugly templates for sending your holiday pictures to your mom. I think that Mail.app should be developed to more "professional" usage, rather than develope features that teaches people to use their mailclient as a personal spamming tool for horrible HTML-mails.
    ps. I'd also like to turn off that stupid embedded-attachemts. Attachments are attachments and not a part of the email content thanks.
    -edit-
    you can see a screenshot of my Mail.app at work. I use more mailboxes at home and it's way more ugly. There should also be somekind of "don't display" -options as it displays some horrible Exchange-folders also.
    http://blues.irc-galleria.net/~koivula/uglymailapp.png
    Message was edited by: ville.koivula

    a stupid service provider and they won't allow smtp sending of mail from a third party mail provider...<<</div>
    There is a reason for this and it is called SPAM. Open Relay mail servers are not a good thing:
    http://en.wikipedia.org/wiki/Openmail_relay#Abuse_byspammers

  • TS3276 Mail set up for Pop accounts

    Hello,
    I just purchased my first MacBook Air and am trying to set my POP email account up in Mail.  I can recieve email just fine, but am not able to send email at all.  I have triple checked my entries and they match what I am using on both my PC and my iPhone 5 - which I can send email from both of these.
    I am using OS X 10.9.1 - any suggestions?

    Hmmm.  All I can say is check for a fourth time.
    POP account as you describe,  but IMAP is the more common for synching accounts between machines.
    Try deleting that mail account  on the Mac and renenter all your info as new if you have to.
    OS X Mail: Troubleshooting sending and receiving email messages
    http://support.apple.com/kb/TS3276?viewlocale=en_US&locale=en_US

Maybe you are looking for

  • Windows 8 single language upgradation

    Dear All, I need to upgrade Windows 8 single language to 8.1 is there any option i can upgrade without downloading for each laptop, Because we have 10 laptops of the same where as our internet band width is low. Regards, Srinivas [email protected]

  • ExternalID of navigation model

    Hi, I have default navigation model with various nodes. I am able to navigate to a specific node i.e. node with externalId 'test' by using $wcUrl('test') in a html page using content presenter. I want to access the same node with externalId 'test' in

  • File looks different on another PC

    Hello there, I am using Fireworks CS5 both at work and home for web layouts. The problem is when I get a file I worked on at work to finish up at home, the file looks different. Lots of the layers are decolored, and that becomes a big problem when we

  • Column view forever gone from iTunes?

    Am I the only one who absolutely hates not having a finder-style column view (Genre->Artist->Album) in iTunes anymore? Or is there a way to get that view again in iTunes 8.2? I really hate having to look at a huge list of album covers, and I'd rather

  • Can't activate  facetime on ipodtouch4

    Just wanted to thank everyone who posted - after 2 hours running through options the one that worked for us was to redirect the dns to google 8.8.8.8,8.8.4.4  .  Someone left step by step instructions to do this but I can't find them now. They should